SUMMARY

• Extensive professional work experience in Information Technology working with fortune 500 companies as a Business Analyst Consultant. Experience working in various domains and diverse working environments.
• Comprehensive understanding of Software Development Life Cycle. Highly-skilled in the implementation, analysis, optimization, and troubleshooting of business systems.
• Extensive experience in Elicitation, Gathering and Documenting Business Requirements.
• Expertise in Technical Writing and Presentation Skills combined with Analytical Abilities.
• Exceptional problem solving, decision-making, strong interpersonal and communication skills expert in understanding and communicating with different kinds of people.
• Extensive expertise in Conducting Meetings, JAD Sessions, Requirement Gathering Sessions, Participatory Design, Interviews, Requirement Workshops, Presentations, Bridge Calls, Conference Calls with On Site and Off Shore team members.
• Capable of producing various documents like Pilot Plans, RFP, BRD, FSD, SRS, BPM, Use Cases, Use Case Diagram, Wireframes, Mockups, Swim Lane Diagrams, Test Plans, Test Cases and User Manuals.
• Expert level Knowledge of MS Suite MS Word, MS Visio, MS Project, MS Access, MS PowerPoint, MS Excel , Snag IT, TFS MS Team Foundation Server , MS Visio, Rational Suite, SharePoint, IBM Collaborative Tools Lotus Notes , Object Modeling Technique OMT , Object Oriented Analysis Design OOAD and UML.
• Extensive experience with Data Modeling, Process Modeling, Flow Charts, Task Diagrams, Sequence Diagrams, Activity Diagrams, Use Case Diagrams.
• Experience conducting Functional Testing and User Acceptance Testing UAT .
• Adept with industry standard methodologies like Agile Development Iterative method and Story writing , Scrum and Rational Unified Process RUP ,
• Hands-on experience with internet based technologies and development of complex and large scale E-Commerce Applications.

TECHNICAL EXPERTISE

Methodologies Agile, RUP, UML, SDLC, Waterfall, JAD

Operating Systems: Win 95/98/NT/2000/XP/ VISTA/ 7

Business Modeling Tools Rational Suite, Microsoft Office Suite

Project Management Microsoft Project, Microsoft Office Suite

Programming Language HTML, SQL, JAVA, JAVA SCRIPT, ORACLE

Testing Tools Rational Quest, Test Director, Quality Center,

PROFESSIONAL EXPERIENCE

Sr. Business Analyst

Confidential

Responsibilities:

• Coordinated meetings with Stakeholders and Users to Gather System Requirements.
• Designed screens for the new system as per clients needs. Created mockups for the same to get signoff.
• Created System Requirements Specifications SRS document for developers.
• Created detailed Use Cases, Use Case diagrams, Workflows, Wireframes, SRS template to support the SRS document.
• Worked with offshore India Development Team and Data Architect to Support Development, was actively involved in meetings and discussions.
• Tested all the functionalities/ features.
• Followed Agile Methodology and extensively worked with tools like MS Office suite MS Project, MS Visio, MS Outlook, MS PowerPoint , Snag it, Mockflow

Sr. Business Analyst

Confidential

Responsibilities:

• Gathered business and technical requirements for multiple projects.
• Involved in meetings and discussions related to requirements and development.
• Documented requirements created BRD for some projects and created detailed Use Cases for some projects.
• Created initial screen designs to support requirement gathering process and created final mockups and Process flow diagram to support development.
• Created user training documents for various applications and also created templates .
• Tested the functionalities/ features of various web applications.
• Focused and understood multiple applications, analyzed applications and business process to help in redesigning the current applications to better serve business needs.
• Communicated at different levels to keep everyone on the same page.
• Acted as a liaison between business and technical team, between developers and manager.
• Participated in UAT testing and in resolving UAT test results.
• Followed Agile Methodology and extensively worked with tools like MS Office suite MS Project, MS Visio, MS Outlook, MS PowerPoint , Snag it, PhotoScape, Skype, Quality Center, Web conferencing Net meeting, Office Communicator , SQL Server, KANA
• Worked on multiple projects like- PDANG, Agent Admin, Agent Lookup, BI Business Intelligent , myStats, Pilot Issues, Smoke Test, SPAT, Status Change, TIP Team Incentive Program phase I, II, III.

Sr. Business System Analyst

Confidential

Responsibilities:

• Responsible for working on multiple projects like Boss/Soneto Replacement Project, CRM Pilot and Mappings Solution Bing Maps .
• Analyzed multiple legacy systems Boss and Soneto and current business processes to help in redesigning the new system MS Dynamics CRM and Bing Maps to better serve business needs in a very short amount of time.
• Defined focus groups of users to gather and prioritize requirements.
• Conducted user Interviews, created surveys, and visited various franchise offices in Milwaukee, Chicago, Omaha and other states to US gather requirements.
• Facilitated meetings with International franchise owners to gather international requirements for the new system.
• Interacted and facilitated meetings with the VP's and directors at Home Instead Global corporate office to gather home office requirements from business perspective.
• Organized and documented requirements.
• Created User Stories in Team Foundation Server TFS from the requirements.
• Created work flow diagrams and initial screen designs to support requirement gathering process in MS Visio.
• Standardized and designed various report layouts to attach to User Stories.
• Communicated and presented the finalized business requirements for the new system to the executive team, by organizing discussions at various cross functional levels.
• Worked closely with Sonoma Partner's team to ensure how we can accommodate the AS-IS and TO-BE requirements in the new system- MS Dynamics CRM.
• Acted as a liaison between Business executives, Technology team, Focus group franchise owners and third party vendors Sonoma Partners for MS Dynamics CRM and IDV Solutions for Bing Maps .
• Attended and facilitated daily Scrum meetings to implement the project in an Agile Methodology and extensively worked with tools like MS TFS, MS CRM, MS Office suite MS Project, MS Visio, MS Outlook, MS PowerPoint , Snag it, PhotoScape, Web conferencing.
• Extensively interacted with systems like Boss developed in house , Soneto purchased from STRATIS , Santrax, Tele Time Card, Quick Books, ADP, PayPlus

Business Analyst/Technical Writer

Confidential

Responsibilities:

• Responsibilities were same as above Paypal/ebay project.
• Worked on different projects.

Sr. Process Analyst

Confidential

Responsibilities:

• Responsible for Gathering Requirements, utilizing and expanding on existing Process Flow documentation, Swim Lane Diagrams and Writing Technical Documentation for users and developers.
• Worked as PM Support to Identify and resolve common problems and potential risk issues across projects.
• Maintained the repository for status reports, work plans and change requests..
• Understood the AS-IS and track the pain points and documented the same.
• Analyzed and Evaluated the TO-BE Business Process for LIMS implementation as per the Business Requirements and Business Process need.
• Delivered solutions for problems, conflicting situations, resolved issues and VALIDATED REQUIREMENTS.
• Created the Functional Specifications and other required documents for developers.
• Created TO-Be Process Flow Diagrams to present to business team.
• Created detailed technical Uses Cases for system development and facilitated user testing in an iterative development process to support Agile Methodology.
• Reviewed Use Cases with Business team and then Tech Team followed by System Architect. Acted as a key point of contact in between business group and technical team and responsible to provide information from one point to other.
• Worked with the business to identify issues of regulatory compliance, mapped points of compliance both within and external to the system and note deficiencies.
• Compared existing logical and physical data models to the business processes and developed gap analysis.
• Performed User Acceptance Testing UAT
• Coordinated the project and acted as a Liaison.
• Worked extensively with MS Visio, MS Project, MS Office suite, IBM Collaborative Tools Lotus Notes , Web conferencing Net meeting, Office Communicator Ms SharePoint, Quality Center

Sr. Business Analyst

Confidential

Responsibilities:

• Analyzed business need and worked with the technical team in implementing a portal to support business needs. Gave my Ideas and thoughts to improvise processes.
• Facilitated Meetings, discussions, requirements gathering sessions, user interviews for gathering requirements and solving opens. Updated team with Meeting Minutes and Meeting Notes.
• Supported development of different portals throughout by providing supported documents.
• Worked with vendors and coordinated the project. Understood the whole integration process from different agencies involved in the project as Intel Software Exchange was a B2B portal.
• Provided updates to team manager, involved in all launching activities and generated reports.
• Presented/explained requirements and mockups to get requirement signoff.
• Managed project documentation on TFS, also created queries to separate different project work.
• Responsible to prepare CAT Document and PowerPoint to support CAT.
• Worked with team member to resolve issues and fix Bugs/Errors.
• Created Executed Test Cases in Quality Center.
• Worked on MS Project to track project milestone and other deliverables as well as resources roles and responsibilities and organize other project details.
• Followed Agile Methodology and extensively worked with BCT Agile-Team System, Snag it, Mac snap, MS TFS Team Foundation Server , Ms Visio, MS Office suite, Content Management, Web conferencing Net meeting, Office Communicator Ms SharePoint, Quality Center, Soft ID, Soft Phone, SQL Server and on modules likes aspdotnetstorefront, aspdotnetduke, enterprise forms

Business Analyst

Confidential

Responsibilities:

• SME for Business Requirement Document BRD .
• Involved in requirements gathering, screen designing, analysis, planning, tracking and delivery following the RUP Methodology and created related documents.
• Developed Used Cases, mockups, wireframes and Functional Specification documents.
• Interacted with stakeholders, end users and technical team throughout.
• Responsible to do Data Analysis and Process Analysis to deliver client's needs for the TO-BE process.
• Kept track of requirement traceability throughout the development process during all phases.
• Responsible for testing new functionalities as well as the UI.
• Conducted User Acceptance Testing UAT to make sure system meets user requirements.
• Worked extensively with MS Visio, MS Project, MS Office suite, Great Plains, E-REQ, MS Outlook, Rational Requisite Suite, Web conferencing Net meeting, Office Communicator Office SharePoint Server 2007 Moss , Quality Center