SUMMARY:

• To improve customer experience and process efficiency by data driven decision making and managing complex projects to ship products ‘in time’ by leveraging 10+ years of IT experience that Business Systems Analysis, Data Analysis and Project Management.

TECHNICAL SKILLS:

Methodologies & Industry Standards: Agile (Sprints & Kanban), Lean, Waterfall, CMMi, eTOM and ITIL

Project Management: Version 1, JIRA, Rally, Intuit Quick base, HP QC, Share point, Rally, MS Project, MS Excel

CRM: Salesforce.com(SFDC), Ringlead, Siebel CRM, MS Dynamics

Data Analysis: Google Analytics, Adobe Analytics (Omniture), Tableau, SQL & Teradata, Maxymiser (A/B Testing)

UX/Process Design: MS Visio, ARIS, Snag - It, Balsamic

Digital Marketing: Marketo, Qualtrics, Form Assembly, Manticore, Adobe Media Optimizer

Domain Apps: Workday, ATG Merchandise Business Control Center, Content Management Systems, COMVERSE Kenan/FX Billing, Workpoint, Clarify, COTS, BMC Remedy, Oracle BPM

Familiar Technologies: RESTful APIs (JSON, JWT), SOAP, XML, SQL, Object Oriented Programming and AWS

PROFESSIONAL EXPERIENCE:

Technical Program Manager/Product Owner

Confidential, Seattle

Responsibilities:

• Owned high revenue Business Lines on their requirements to improve Sales Efficiency and Customer Engagement involving customizations in Salesforce (admin & dev), integrations with Marketo, Qualtrics, Zendesk, event management via APIs, SMS tools and scheduling tools.
• Managed multi business line Project Roadmap for the sprint teams to prioritize projects and scope.
• Scoped requirements with owning the product backlogs with planning for MVP and Confidential .
• Collaborated with Sales, Marketing, UX consultants, Data Architects and Engineers in design discussions to arrive Confidential solutions to build APIs/SOAP services and integrations with internal and external systems.
• Managed requirements in Detailed project documentations, Epics and stories for sprint based implementation via JIRA.
• Influential in Process improvement for Sales and Marketing with innovative tools and reports.

Business Systems Analyst + Product Owner

Confidential, Seattle

Responsibilities:

• Managed implementation of full stack applications by tracking scope changes, resource planning, estimation, prioritization of tasks and schedule of releases to ship products ‘in time’ by effectively mitigating risks.
• Engaged with stakeholders internal and external to drive projects from concept to launch with data driven prioritization for Minimum Viable Product(MVP) and Confidential .
• Drafted and managed techno functional requirements by closely working with Developers, QA and UX Designers understanding the technical architecture to do feasibility analysis of the business requirements.
• Acted as SME for Salesforce and Marketo for the team in designing solutions and optimal requirements with due analysis of impacts and sales efficiency.
• Led Technical Solution Design to draft requirements for RESTful APIs, SOAP, Database Schema and UI.
• Owned and prioritized features from those for the UI to back-end enhancements with holistic understanding of underlying tech architecture as a Product Owner in a fast paced Agile/Kanban setup.
• Analyzed key metrics/KPIs on customer experience and demographics consistently to build a better product by using analytics tools like Adobe Analytics/Omniture, Tableau, Salesforce, Marketo and other SQL reports.

Sr. Business Analyst + PM

Confidential, Denver

Responsibilities:

• Undertook detailed analysis of business requirements and used this information to scope business critical projects.
• Mentored the global team of Techno Functional Business Analysts and performed as ITPM to ensure timely delivery of requirements with utmost quality by multi-tasking.
• Estimated and documented business recommendations in the form of Request for Proposal (RFP), IT Charters, Business requirements (BRD) and Software Requirements Specifications (SRS) with User Stories on revenue critical projects by running design discussions for SOA and API based architectures.
• As ITPM, managed the schedules of projects and timelines with reporting to Senior Management on the RAG status and team performance using Excel and Pivot Charts on weekly, monthly and quarterly basis.
• Managed revenue critical projects with resource planning, estimation, status tracking and release management.
• Instrumental in Data driven decisions of different stakeholders including sales and marketing teams with ad-hoc reports from e-Commerce product catalog by doing detailed data analysis through XML feeds, HTML, SQL queries and Exported Excel data from Oracle ATG and CQ.

Associate Business Analyst

Confidential

Responsibilities:

• Performed GAP analysis on KPIs and drafted the Business Change Plan for improvement of business process with smooth migration to new Order Management systems.
• Documented business recommendations on Process Improvement for BT France (B2B) by deeply studying the trends and analyzing the data of the performance reports of teams.
• Achieved optimization of systems and automation of tasks after frequent meetings/discussions with business users, technical consultants and SMEs and actual teams involved.
• Drafted process designs/sequence flow using MS Visio/ARIS in improving customer experience i.e. RFT and CT by 10%.

Test Analyst

Confidential

Responsibilities:

• Gathered all IT business requirements from Users to convert them into User Stories, Test plans & Requirements Traceability Matrix (RTM) and acted as consultant on the best business processes.
• Updated the changing requirements with all stake holders and aligned/tracked the sprint deliveries in Agile Implementation of releases with scrums and sprints.
• Led a team of QA and did test planning for e-commerce websites KMART.com/SEARS.com covering Customer profile management, Categories, Inventory Management, Billing & Payments and Promotions.
• Co-ordinated test execution (sanity, end to end testing and regression), manage defects and conduct User Acceptance Testing (UAT) demos to business users.