SUMMARY:

• Results oriented professional with 15+ years of multi - platform experience in coordination, analysis, development, maintenance, conversion, and enhancement of complex projects across different industries (Game, Retail, Banking & Finance, Telecommunications, Media, Airlines, and Information Science)
• Very detail oriented with strong organizational skills; track record setting priorities, understanding and communicating complex business processes
• Fast learner - quickly grasps new ideas. Highly effective at multi-tasking and managing diverse responsibilities
• Self-starter; works well independently and in a team. Excellent leadership and verbal/written communication skills
• Possesses global/international experience and ability to work across cultures and national/international time zones

TECHNICAL SKILLS:

Software Packages: MS Office (Word, Excel, Access, PowerPoint), Microsoft Project Server 2007, Gdocs, PlanView, OmniPlan, Visio, IBM Rational ClearQuest, Feng Office, Jira, Trello, Confluence Wiki, Bugzilla, Mantis, Slack, SmartSheets

Tools: and Utilities:BT Live Meeting/MeetMe, AT&T Web Meeting, WebEx, IBM SameTime, SharePoint, CDM, VersionOne, Peregrine Service Center, Mercury ITG, HP PPM, ISPF, TSO, Panvalet/Panapt, ConnectMe

Methodologies: Enterprise Project Management, Project & Portfolio Management, IT Service Management, ITIL, JSP, SSADM, Scrum, Agile, Retail Payment Technology

Operating Systems: Windows, DOS, Mac OS X, Unix, X-Windows, Unisys OS 1100/2200 (TIP, ECL), VAX VMS

Hardware: PC, MacBook, Unisys 1100/2200, Sun Workstation, DEC VAX

Languages: COBOL, Pro*COBOL, SQL, HTML, C, FORTRAN, Pascal, LISP, PROLOG

Databases: Oracle, Netezza, DMS, File Ledgers (in-house)

PROFESSIONAL EXPERIENCE:

Confidential

IT Project Coordinator

Responsibilities:

• Worked closely with a Program Manager & a team of network engineers who were installing network TAPS (Ixia & ForeScout) in Kaiser medical offices & facilities. This was for the Dynamic Network Segmentation project whose scope was to segregate valuable network resources so that only designated users access sensitive information for specific applications
• Activities included Pro-actively monitoring nightly cut-in's, as the network engineers performed their installs in the Kaiser locations in Colorado; Maintaining a log for all actions, issues, & risks; Documenting and communicating meeting minutes; Preparing weekly status reports for both the internal & Kaiser stakeholders

Confidential, Sunnyvale, CA

Project Coordinator

Responsibilities:

• Worked closely with several Project Managers on multiple Retail Payments projects providing quality POS payment solutions for Apple Retail Stores globally
• Activities included project coordination and documentation support tasks: meeting minutes, milestone & rollout schedules, project plans, risk and issue logs, maintaining and administrating the project ConnectMe sites
• Had regular interaction with Vendors, Testing & Implementation Teams and other Apple Partners
• Was the main lead on the ordering, distribution, & tracking of test equipment to partner teams. This involved creation of PO’s & relevant customs documentation since most of the equipment was from overseas
• Worked on strategic initiative projects to rollout iSMP Chip & Pin POS terminals to Stores worldwide

Confidential, Walnut Creek, CA

Project Coordinator

Responsibilities:

• Worked in the PMO organization on a crucial strategic initiative project to deliver a CRM platform within which CSAA IG can execute critical business capabilities as well as reporting and analytics
• Responsible for providing analytical support to Project and Program managers. Main accountabilities included scheduling, coordination of all PMO meetings, tracking, follow up, & updating of actions, issues, risks, & decisions, also documenting and communicating meeting minutes and crucial takeaways
• Also, coordinated vendor / project team engagements, onboarding of onshore & offshore resources, maintained and administrated the project SharePoint site

Confidential, San Francisco, CA

Associate Project Manager

Responsibilities:

• Assisted Program Manager & numerous Project Managers on all project work related to the New Experience Program, this program was an effort to redesign user experience of Wholesale online applications into a uniform look and feel utilizing the WF-RIA2 framework as a componentization strategy
• Responsible for scheduling, coordination of all PMO meetings, tracking, follow up, & updating of actions, production and verification of weekly project dashboard decks and roadmaps for the various projects in the program, maintenance and admin for the main the project SharePoint site, also documenting and communicating meeting minutes and crucial takeaways

Confidential, San Francisco, CA

IT PMO Project Coordinator / Scrum Master

Responsibilities:

• Worked to support a Director, IT Program Management on the Da Vinci Program, a strategic portfolio management program that stretched across 9 major programs
• Activities included: Scheduling, coordination of all PMO meetings, tracking, follow up, & updating of actions, issues, risks, & decisions, also documenting and communicating meeting minutes and crucial takeaways
• Assisted with maintaining project work plan tasks, deliverables and documentation using Microsoft Office, Google Docs & Google Apps
• As Scrum Master and support for the IT Architecture virtual team, coordinated scrum meetings, supported the Product Owner on backlog prioritization, and helped the team resolve blockers

Confidential, Redwood City, CA

Associate Project Manager

Responsibilities:

• Managed projects on the development and implementation of websites with Engineering and QA teams
• Coordinated Engineering assignments based on workload and priorities
• Hosted regular ongoing meetings with Product and Engineering teams to discuss prioritization; Acted as the point of contact from Engineering on project status and updates
• Pro-actively identified and resolved conflicts and issues, provided feedback on optimizing work processes
• Ensured SOX compliant deliverables were approved according to company standards
• Verified Engineering Project Hours
• Managed the migration of two flagship MMORPG games from the Cryptic Studios Framework to the PWE framework: Star Trek Online (STO) & Champions Online (CO)
• Managed the release of Fortuna, a new browser-based game
• Coordinated & worked with EU teams to successfully expand & launch Blacklight Retribution (BLR), a first-person shooter video game, into a new language region - Turkey

Confidential, Cupertino, CA

Project Coordinator

Responsibilities:

• Worked closely with a Project Manager on multiple Retail Projects providing quality POS payment solutions for Apple Retail Stores globally
• Activities included project coordination and documentation support tasks like refinement and maintenance of meeting minutes, milestone schedules, rollout schedules, project plans, risk and issue logs, test plans and results, establishment and ongoing maintenance of Wiki, production of Financial Trend Reports
• Worked on projects related to new Store Rollouts in Europe (UK, France, & Spain), including coordination with a third party vendor, Ingenico from France, to ensure timely delivery & deployment of iSMP devices for successful Store openings

Confidential, San Jose, CA

Project Coordinator

Responsibilities:

• Worked with different Project Managers on multiple projects supporting software releases for the EDA 1500 product range (developed for Broadband Access for major telecom customers like AT&T)
• Activities included information management tasks like minutes of meetings, documentation control - document numbering, revision control, document storage, web-site maintenance and administration using both internal & external tools like SharePoint, Change Request handling, maintenance, and Management, Financial Reporting of Actuals vs. Forecast using Pivot Tables
• Liaised directly with Project Management, Maintenance, Design, Testing, and Senior Leadership

Confidential, Milpitas, CA

Project Lead (Project Coordinator / Project Manager)

Responsibilities:

• Developed and maintained project plan, identified and tracked tasks, deliverables, milestones, risks, and issues
• Prepared weekly status reports and presentations for team and senior leadership, including PMO
• Set up, maintained and administered SharePoint site as central repository for project documentation
• Scheduled/led cross-functional meetings across several time zones/regions of the world, developed action plans, communicated effectively to all involved parties to ensure actions on time, in budget, and within scope
• Liaised with Confidential to gather all information and documentation required for Due Diligence and facilitated interviews between their teams and Nielsen resources
• Addressed all issues and concerns raised by Confidential during Due Diligence
• Reviewed and secured sign-offs for all business deliverables to ensure project success
• Prepared documents (Statement of Work, Business Case, Letter of Intent, and Cost Benefit Analysis)
• Facilitated in Technology Testing, Knowledge Transfer Planning and identifying Trainers

Confidential

Production Project Lead

Responsibilities:

• Gathered and reported weekly status via dashboards (including tasks, deliverables, milestones, risks, and issues) of multiple projects for major Nielsen products like NetView, VideoCensus, AdRelevance, @Plan
• Co-wrote acceptance criteria for testing QA tools in development and coordinated daily status reporting
• Planned and tracked milestones and deliverables for Retail Coding Project
• Supported Master Black Belt on BPI data quality initiative to improve key Confidential Products

Confidential, San Francisco, CA

Project Coordinator / Senior Business Analyst

Responsibilities:

• Coordinated multiple Service Request Projects concurrently to engage Third-Party Vendor to perform end-user space management. Responsibilities included identification, recommendation, design and build of solutions,, and deployment/installation of both hardware and software
• Gathered business requirements, wrote business case justification documents, coordinated with all parties, negotiated and gathered quotes for products and services, utilized project management techniques in planning, initiating, controlling and completing assignments within time specifications
• Performed troubleshooting and resolving of operational issues submitted by global end-users
• Led project prioritization process, assisted/advised business units in work requests visibility

Confidential

Senior Business Analyst / Project Coordinator / Senior Analyst-Programmer

Responsibilities:

• Coordinated multiple projects including: project to automate production of international and domestic shipping documents for company material; supply chain outsourcing project (saved $140M); and project to obtain aircraft parts direct from vendors (cut costs by $200M)
• Interviewed users, gathered/wrote functional requirements, performed current/future state analysis, wrote ‘Solution Scope’ documents, designed screens, coordinated programming (onshore and offshore) for system design and development, wrote test plans/test scripts, coordinated user acceptance testing and assisted in design of materials for end-users
• Maintained project plans, performed efficient resource management coordinating with multiple applications/support teams, developed and maintained documentation, wrote status reports for managers and PMO, proactively raised issues to relevant parties, managed offshore team and resources
• Wrote cutover scripts and coordinated the production deployment of quality project releases
• Analyzed, Programmed, and Tested maintenance, enhancement, and upgrading of highly complex Materials Management System (MMS) for managing aircraft parts of 600+ aircraft across different fleets