Receptionist/Customer Service/General Office Resume Kenosha, WI - Hire IT People

SUMMARY:

Customer Service professional with a broad base of knowledge and experience in several industries and a focus on responding to the customer in a timely manner and providing accurate information. Quick learner with outstanding communication and organizational skills.
Personable, works well independently and as a contributing member of the team. Recognized for maintaining a warm and positive attitude during call and work escalated volumes with an excellent customer availability record. Brilliant investigative skills. Looking forward to new challenges and opportunities to contribute to the success of an organization.

PROFESSIONAL EXPERIENCE:

Confidential, Kenosha, WI

Receptionist/Customer Service/General Office

Responsibilities:

Cash Handling/Customer Service
Completed all administrative assignments; prepared correspondence and invoices, purchased office supplies, set appointments; filed and responded to customer inquiries.

Confidential, Lincolnshire, IL

Drop Ship Service Specialist

Responsibilities:

Researched and responded to daily pre - sale and after sale inquiries and returns related to drop ship merchandise.
Tracked orders in process and investigated invoice discrepancies. Resolved issues to the satisfaction of both the customer and the organization; monitored and expedited outstanding drop ship orders and returns.
Investigated claims of defective merchandise and damages received during delivery process; contacted vendors and freight carriers directly to resolve customer inquiries.
Assisted customers in placing new and replacement orders; skilled in the use of Leap and various other internal systems.
Skilled in the completion of all record keeping items which could include the issuance of call tags for UPS, creation of Ship lists, preparation of Bills of Lading, identification of orders and products on vendor websites and maintenance of accurate vendor profile records.
Handled product returns and ensured return to Quill stock rather than to vendor.
Heavy expediting of all issues
Heavy Call Volumes
Business to Business

Confidential

Customer Service Representative

Responsibilities:

Responded to an average of 60 to 85 calls per day related to vendor return issues.
Member of Call Center team that investigated open issues and updated customer account files.
Accurately completed various duties that included issuance of credits, completion of return forms sent via email to specific vendor representatives, coupon code adjustments, freight adjustments, order status and order entry.
Promoted to Vendor Rep back up

Confidential, Vernon Hills, IL

Customer Service Representative/ Order Entry

Responsibilities:

Accepted an average of 80 customer calls per day with average talk time of 4:80. Scored 100% on all call monitored conversations.
Worked closely with customer to understand needs; recommend and place orders into on-line system; investigated and resolved open issues.

Confidential, Gurnee, IL

Receptionist/Chiropractic Assistant

Responsibilities:

Greeted Confidential ts, answered telephones, scheduled appointments and updated insurance records in online system.
Maintained Confidential t charts, updated personal and insurance information and verified benefit levels.
Applied various types of chiropractic therapy to Confidential ts.

Confidential, Beach Park, IL

Receptionist/Office Assistant

Responsibilities:

Answered telephones, greeted contractors, customers and vendors; scheduled appointments for job leads and building inspections.
Completed administrative tasks which included proposal preparation, order changes, payout requests, invoicing, filing and maintaining up to date material price books. Purchased items for jobs.

Confidential, Kenosha, WI

Receptionist/Customer Service/General Office

Responsibilities:

Completed all administrative assignments; prepared correspondence and invoices, purchased office supplies, set appointments; filed and responded to customer inquiries.