SUMMARY:

• Highly accomplished and innovative business professional with 8.5 plus years of experience in project management, business analysis and development, product management and account management in diverse range of industries. Recognized for leading successful implementation of complex projects, adapting to fast - paced changing work environment and delivering high quality business solutions globally.
• 8.5 plus years of project/product management and business development experience spanning diverse technology industries such as Telecom, Software, Electronics and Manufacturing.
• Strong knowledge of Project & Product Life Cycle Management, Software Development Life Cycle (SDLC), new product introduction (NPI) and Methodologies such as Waterfall, Agile/Scrum, Lean & Stage Gate.
• Proven track record in evaluation of new technologies, deployment of enterprise wide product and services, and delivery of multiple projects within deadline, while meeting budgetary and management goals.
• Extensive experience in working in matrix environment with cross-functional teams and in vendor management.
• Managed many large end-to-end transformation projects, cross-functional execution of multi-departmental strategic initiatives, integration of managed services and on-boarding of new clients.
• Expertise in business requirements gathering & analysis, feasibility and fit GAP analysis, scoping, User acceptance testing (UAT), Critical success factor (CSF) determination and risk & impact analysis.

TECHNICAL SKILLS:

Domain Knowledge: Telecom, E-Commerce, CRM, ERP - Finance (FSCM) & Supply Chain Management (SCM).

Project Management: Project Scoping, Requirement Gathering, Budgeting, Planning, resources planning and management, Defect tracking & Debugging, Control Change, QA testing, User acceptance testing (UAT) & Delivery.

Product Management: Requirement gathering and analysis, Product requirement document (PRD), Product development/integration/testing/debugging, product & feature enhancement, product launch and support.

QA Testing: Test Planning, Test case and data collection/generation, Automation testing, Integration testing, Defect tracking and resolution and Test result analysis and reporting.

PROFESSIONAL EXPERIENCE:

Confidential

Manager (Project Management And Product Management)

Responsibilities:

• Manage projects from inception to technical implementation to closure/launch, to support business initiatives and to enhance existing or to develop new products/applications.
• Partner with customer and account teams to gather business requirements, create detailed product and business requirement/specification documents and translate requirements into concrete and tangible business plan.
• Work in close collaboration with business users and development team to manage all aspects of project/product life cycle: scoping, budgeting, planning, WBS, implementation, change control, quality, UAT, delivery & support.
• Facilitate JAR and JAD sessions to gather and analyze business requirements and to create detailed project/product road map and to maintain communication with stakeholders at all levels.
• Conduct GAP analysis to identify business misalignment between their As-Is system & To-Be systems and implement controls and checks to ensure delivery in accordance with business goals and customer requirements.
• Track key milestones, assess business implications for each project phase and mitigate risk factors by anticipating and managing change effectively in rapidly evolving business environment.
• Assess global competitive products and strategies and analyze market research for business case, to build product strategies, define the product road map & create go-to-market plan in collaboration with various teams.
• Manage scope and monitor development to prioritize feature enhancements to align product vision and goal and recommend new features and applications by analyzing customer needs and business requirements.
• Collaborate with cross-functional teams to evaluate business requirements, develop business plan and practice iterative and incremental development methodology for project/product planning and development.
• Manage product/project status reports and present insights to management, to prioritize business requirements.

Confidential

Product Specialist

Responsibilities:

• Led successful launch of new products / NPI and features to secure new projects. Generated revenue over $20 M.
• Managed cross-functional teams for launch of new products, and migration and upgrade of existing product line.
• Evaluated new technologies and identified pursuits leading to rationalization of new business opportunities.
• Created product performance reports and used data interpretation and result analysis for product improvement.
• Liaised with solutions and R&D team for delivery of product and customer requirements document (PRD & CRD).
• Performed risk & impact analysis during various phases of product life cycle/SDLC & created mitigation plan.
• Led research to gather product and business requirements for expansion in emerging markets & new customers.
• Collaborated with solutions & sales team to acquire new clients through system demonstrations & presentations.
• Enhanced product line & services offered by performing gap analysis & analyzing market research/trend.
• Performed audit for product improvement to increase operational efficiency by 10% & customer KPI’s by 15%.
• Steered multiple vendor teams for development, testing & launch of various web/mobile-based applications.
• Managed change deliveries for various products in coordination with software development and product team.
• Conducted user acceptance testing (UAT) with the business stakeholders for review & sign-off for final approvals.

Confidential

Project Lead

Responsibilities:

• Expertly planned and led execution of multiple projects and programs to build out solid infrastructure for an emerging market with growth rate of 44.8%, accommodating about 15 million subscribers.
• Augmented system capacity by 4 times in record time, generating customer revenue of $350 million per year.
• Liaised with B2B partners for managing various service components and their integration into client ecosystems.
• Applied various data analysis techniques to analyze and forecast network usage to recommend improvements.
• Streamlined implementation processes & automated recurring tasks to ensure optimal utilization of resources, contract compliance and timely delivery, reducing lead-time by 30%.
• Directed cross-functionally with various teams to determine project scope, resource requirement and project timeline, managed RFP’s & RFI's, and ensured delivery meets business planning and requirements.
• Managed project plans/schedules to meet delivery goals & project scope by enforcing change control procedures.
• Participated in development and execution of business continuity plan (BCP) and disaster recovery plan (DRP).
• Implemented strategic solutions to provide speedy resolutions maintaining profitability and market reach.
• Recognized for building high performance team & establishing best practices for optimal utilization of resources.

Confidential

GNOC Team Lead

Responsibilities:

• Managed daily operations of client network for six states to provide seamless services to 30 million customers.
• Increased customer satisfaction by 5% (from 92% to 97%) by providing fast track resolution of customer issues.
• Conducted RCA analysis using decision tools and documented detailed analysis and recommended solutions.
• Planned and executed implementation of enterprise wide changes for resolution and mitigation of various issues.
• Analyzed & enhanced system performance with customizations and capacity expansion to maintain KPIs at 99%.
• Managed various teams to ensure contract and process compliance to avoid violation of SLA and revenue losses.
• Proactively initiated process improvements to increase operational efficiency and reduce error/overheads.
• Led a 5-member compliance team by members and reviewing processes to obtain ISO .

Confidential

Engineer

Responsibilities:

• Setup the operation center and built a solid infrastructure from ground up for India’s first Triple Play Services.
• Evaluated products from various vendors and recommended products that best fit business requirements.
• Documented and established various business processes for effective management and efficient workflow.
• Performed acceptance testing (UAT) and managed documentation and knowledge transfer for system deliveries.