SUMMARY:

• Scrum.org policies, best practices and extreme project management solutions to maximize shareholder value and stakeholder ownership.
• DIVERSITY Engineered process improvements and team leadership utilizing Stage Gating/ Waterfall, Wet Agile/ Agile - Fall and Agile methodologies for various clients:
• Commercial Banking: Confidential Banking Client, Confidential, Confidential, Confidential
• Healthcare: Confidential, Confidential, Confidential, Confidential NC
• Telecommunications: Commercial/Offshore India, Confidential, Confidential, Confidential, Confidential &T, L3
• Career spotlight covering seventeen diverse years of core enterprise, agile, PMO, program/ project level experience transforming industry challenges and pure - play marketplace products and services into global solutions defining and collectively fine-tuning "What", is the business "Why? promoting best practices benchmarking, strategy and road-map definition, innovative exploration of applied technologies, execution of safeguarded mitigation strategies, and on-demand premium project delivery propelling market share dominance across key vertical business markets with a customer experience top-line approach. Currently possessing advanced to expert experience in IT Service Management, Cloud Transition & Technology, SAFe, Project Management, Networking & Operations, Cyber Security, Audit, Global Team Delivery, Leadership and Coaching, COOP, DR and Emergency Response Management.
• Action driven display of discipline, servant leadership attitude, and a unified strategy vision necessary for full business realization of added value and benefit offerings for key customers/stakeholders, sponsors and allied company partnerships while maintaining focus on segmented and targeted clients within specialized technical sectors, demographics and future-state competitive landscapes. From, continued and successful utilization of compelling traditional methods, blended/ hybrid variations of operations, project transition and rapid agile management for clients and agencies within IT, Telecommunications, Utilities, Oil & Gas, Healthcare, Banking, Commercial/ Residential Real Estate, Construction, SLG and Federal Government. Demonstrating prominence in the following managed services and professional practice areas of service delivery working with international and in some cases divergent teams in environments encompassing extreme change, complex challenges, geographic attrition and accelerated in-flight scheduling:
• Business Services Industries (to include specialization in virtual, remote and telecommute global team management as needed) Advisory Services & Management Consulting - roles that require both functional business process, technical IT competencies and AI/ Cloud Computing and Transition Enterprise Software and Infrastructure Services -Service Delivery/Technical Account Management - hardware and software based solutions, Cybersecurity Virtualization and Cloud Computing/ Enterprise Premise to Cloud Migrations - specific to large-scale transition, transformation and modernization PM oversight of senior level infrastructure architecture solutions design and/or delivery Technology/ Cloud IT Engineering Services - Engineering, Healthcare - Allied Health, Banking/Finance, Telecommunications, Utilities, O&G New Business Solution Development Transition & Transformation Program Solutions & Execution Software/ Infrastructure Services Development & Portfolio Management Federal Government IT Services (Proposals, Contracts, Acquisitions, Solutions Scoping, Planning, Implementing and Executing) SLG and Transition Related Services (Agile, Transition, COOP, DR, Human Resources, CQI, Payroll and Facilities) Health Payer/ Provider IT Services (Federal, State and Private sector providers) Centers of Excellence - Coaching and Instruction of Best Practices, Cyber Security, Competencies and SOA - Microservices, PMO Customer Collaboration, Public Relations and Strategic/ Tactical Business Negotiation -Pre Sales and new business solution based technical sales Retained IT Management - Service Provider Governance
• RESULTS Consistent transformation of infrastructure and agile project initiatives and business cases into enterprise and automated systems from concept to close using progressive and strategic methodology and governance including ITIL/ ITSM, SDLC, SEP, CM, CMMI, ISO, FAR/ DFARs, SAFEe agile framework, PMI/PMBOK standards, research and analysis, design and implementation, disaster recovery planning and cutting-edge technology initiatives to include cyber security, enterprise software development, legacy as-is/ to-be migrations/ deployments, Scrum alliance/
• ROI IMPACT Total Completed Projects: 700+, Budgets: $990 million, Revenues: $350 million (60% Infrastructure - 40% Software) - 80% of solutions were sold "cradle to grave" with embedded PM services thought career history
• Teams: Leadership of 60 total teams in the US, 15 in India, 4 in Malaysia, 4 in Japan, 7 in Europe, 5 in Africa, for projects of varying size and complexity in different cultures and environments
• Infrastructure: Data center/ call center migrations, infrastructure VoIP, IPv4 IPV6, upgrades, deployments and build-outs, App Dev/ Dev Ops support and steady-state legacy transitions
• Software/Applications: 70,000 successful apps (to include web/ecommerce) moved or migrated over various technologies and OS to include the following languages: .Net, PERL, Shell Scripting, HTML, XML, Ruby on Rails, C#, C++, Python, PHPM IOS/Swift, OOD, DBMS, Java, Java Script, JS Active, JS React, SQL, VB
• Overall Complexity: Med - high, teams ranging 6 to 149 team members, high stakeholder perception Milestones Completed: 80% on-budget, 10% under budget (3 - 10% definitive estimate), 93% on schedule (9% schedule slip occurred with CAB approval), business performance measure impact completed on all projects, 100% audit pass rate, agile projects 30% under budget with 100% budget extensions based on solid CBA - investment decision (justification/feasibility)
• Contract Types: 80/20 split Capital and O&M projects, Fixed Cost: 65%, Time and Materials:15%, Cost-reimbursable:20%, Unit Rate: variable <10%
• SLA SUCCESS Demonstrated, tested, and maintained 95 - 100% service provider and a client service agreements through C2 interoperable management and revisiting well defined metrics for enhanced quality, availability and service responsibilities on a global stage for: U.S. Military (USMC, USN), DHS - FEMA, CL National Telecommunications backbone (WSAL, Cloud Computing and primary support trunk for global satellite services), Nuclear Utilities Sector (classified), and State and Local Government post Katrina/ Rita operations, 311, 911, and helpdesk support to include field services.
• Target controlled metrics delivered in daily/monthly dashboards and situational reports for call center and service desk operations including (metrics rollup up project reporting and monthly private/ public reporting for governmental and legislative entities):
• Cost transparency charts, ASA, Abandonment Rate, TSF, TAT,FCR, Enterprise Uptime for distributed physical/ virtual resources, IoT dashboard of devices, MTTR, service outage/ restore, various ITIL ISO/IEC 20000 specifications tracked to service, maintenance windows for service releases and MACs ensuring redundancy, ORM centric governance and penalties

TECHNICAL SKILLS:

Networking/ Specialties: - IS-IS, OSPF, RIP, EIGRP, BGP, MPLS, MPLS L3/L2 VPNs, MPLS TE, AToM, L2VPN, IPSec, QoS, IPv6, IPv6 Transition mechanisms, - BFD, GRE, VRRP, HSRP, STP/RSTP/MST Splunk, Palo Alto Vulnerability Management, VLANs, ACL, SNMP, ASDM, IPSEC, SSL, NETFLOW, DNS, DHCP, NAT, Network Security, MPBN, GSM, Wimax, 2G,3G,4G etc.

Software/ Tools Utilized: MS Project, Primavera, Rally, Version One, JIRA, Oracle, SQL Server, Sybase, Solaris, Salesforce, VMWare, VDI, HyperV, Cisco UCS, IBM, Dell, HP, MavenLink, Project Insight, JIRA, Workfront, Windows OS, All Windows Suites, Linux, Unix, ARIS, ERP, SAP, BMC Remedy, Service Now, Middleware, Clarity PPM, wire framing tools (e.g. Balsamiq), mind mapping tools (e.g. Free mind), ERP or CRM implementations in a client facing role (Dynamics- AX, GP, SL, NAV, CRM; NetSuite,SalesForce, Oracle, JD Edwards, PeopleSoft, AWS, Azure, Confluence

Coding/ Programming Languages: .Net, PERL, Shell Scripting, HTML, XML, Ruby on Rails, C#, C++, Python, PHPM IOS/Swift, OOD, DBMS, DNS, DHCP, WINS, SMTP, FTP, HTTP(S), Java, Java Script, SQL, Visual Basic, various mobile app languages (JS React/ JS Native)

WORK EXPERIENCE:

AGILE COE, AGILE COACH

Confidential, Dallas, TX

Responsibilities:

• Senior expert for scaling agile to the enterprise domain and providing suggested guidance and agile coaching for all SAFe 4.5 efforts for the Confidential &T COE and associated tenants approaching the Confidential merger to include Business Digital, Business Mobility, Virtual Edge, Digital Retail Care, Voice & Collaboration, Chief Data Office, Managed Shared Services, Integrated Platform & Experience, Integrated Office Platform and IoT.
• Directed the implementation of AgileCraft as a tool Confidential and executive and portfolio level for new LOBs and managed transitions from Rally, IBM TDP, TFS and Jira for internal, external and vendor executive programs to ensure successful completion of 10 week PIs AgileCraft Agile Coach with MSS and Digital Retail and Care organization launching a Integrated Digital Sales Experience platform for providing bundled products, integrated services and Omni channel experience to its customers. Building new digital platform to:
• Offer Confidential Now, wireless, satellite, broadband service and associated bundles, seamless customer experience across channels, personalization recommendation based on customer data sources, service function to agents and enable DevOps CICD pipeline and microservice based architecture.
• Directed AgileCraft strategy planning and organizational analysis to leverage the program to transform good behavior in SAFe agile framework. Directing Agile Transformation enabling DRC to be flexible in changing market needs facilitating creation of new products to market faster Confidential a lower cost and higher quality.

PMO COE, SENIOR TECHNOLOGY PROJECT MANAGER

Confidential, Charlotte, NC

Responsibilities:

• Responsible for 10 waterfall and agile teams for all PaaS/aPaaS APP projects in order to establish a corporate Data lake leading project teams and managing all activities in a project life-cycle (initiation planning, executing/controlling, and closing) associated with high visibility projects that where long-term, across 24 lines of business carry a substantial impact to banking audit and risk assessments with teams in India and Malaysia in addition to state-side sites Confidential Phoenix, AZ, Charlotte, NC and San Francisco, CA
• Direct daily interaction with senior PMO leadership and major stakeholders to establish strategic plans and objectives for new programs or projects adding clarification and definition to complex project requirements, budgets and business cases, including SOWs, and SOOs. Delivery of weekly presentations on program or project goals and plans, vendor status updates (Ab-Initio, Hadoop, Informatica, etc.), progress reports, end-to-end program or project management strategy, and mapping of detailed ownership of the entire process from beginning to end. Developed and implemented program and project level processes, procedures and performance metrics used for sourcing, negotiating and managing outside vendors for managing the family or series of projects associated with a specific business strategy obtaining benefits and controls while ensuring program/project-related risks relevant to the Project Management Policy, project staff, required onboarding and performance evaluations.

PROJECT ADVISOR, AGILE CLOUD TRANSITION PROJECT MANAGER

Confidential, Jackson, MS

Responsibilities:

• Cloud Phase I - Transition and Operations Manager for the MDCPS state-administered child welfare system Confidential the federal enterprise level and local level for 84 county offices through fourteen Regional Directors providing centralized strength to the system and IT flexibility afforded to each region to determine how best to meet the needs of children and families. Transition management and agile project management experience across the following practice areas of expertise and service delivery:
• State business services and cloud transition affiliated with 18F and other governing agencies for state IT services (i.e. TANF, SNAP, WIC, EA, CS) to include ITS and universities Created Change Management Review Board process and managed updates and requests to the Change Request System (state - wide) 25 departments, 80 contractors, 14 vendors (880 interactive users, Cloud Computing/ Enterprise Premise to Cloud Migration (Citrix, Linux, Azure, Windows 10, and 40 other hosted application for migrations, optimization, and modernization for 2023 state-wide federal compliant vision) Migratingto Nexus 7000 from Catalyst6500and 4500 Switches as of NX-OS 6.0 (two node switch clusters/ Adoption - Vilna on Nexus9000Series). Legacy move - Catalyst 6500s to an end-of-row (EoR) configuration of Nexus 9508 switches populated with 48-port 1/10Gbps cards Created Change Management Review Board process and managed updates and requests to the Change Request system (state - wide) for Cloud Technology/ Cloud IT Networking Services (Networking, Continuous Improvement, COOP, and Disaster Recovery) Enterprise Software and Infrastructure Services (LAN/WAN) Facilities - Federal Government IT
• Services associated with MDHS/MDCPS Payer/ Provider IT Services State and Local Government IT and Transition Related Services Coaching and Instruction for COE Agile Best Practices, Competencies and Microservices Customer Collaboration, Public Relations, Tactical Business Negotiation with State officials and governing boards Service desk conversion from HEAT to SNOW in the cloud focusing on module improvements across the enterprise (HR, Inventory, procurement, audits, SLA - performance resourcing, outsourcing) in addition to core focus in improvements to the following areas of support: emergency response, SCCM, installations of patches and standard releases, 24x7-365 support to end-users and critical, disposal preparation, encryption services, video conferencing and A/V operations & maintenance (O&M) operations and functionality of key systems and nation-wide database interfaces to include web portal services and IT services for Learning Management Systems

AGILE PROGRAM MANAGER (SALES, OPERATIONS, PMO, SAFe SCRUM XP)

Confidential, Baton Rouge, LA

Responsibilities:

• Project Manager for all acquisitions and business development cloud - based projects within the greater New Orleans area including project initiation, scoping, resourcing, scheduling, budgeting, and risk management for IT related initiatives for Plat/Lot investments. Senior adviser for all automated and business intelligent solutions in addition to Infrastructure development and acquisitions of IT team resources in Louisiana and across the southern states (to include Denver and North Dakota).
• Engaged key business users (product owners) with backlog creation and grooming.
• Facilitate iteration planning, lead work within individual sprints, and coordinate retrospectives and demos to include
• Facilitate Inspect and Adapt workshops
• Coach and mentor Scrum Masters, Product Owners and Developers with regards to the application of Agile practices
• Work with Testing Strategist and Technical Tester to introduce automated testing
• Drive Agile Technical Delivery practices
• Provided support for development of a sustainable Agile Center of Excellence and internal Agile Communities of Practice
• Identify and coach internal champions, in order to remove reliance on external mentors
• Ensure cross functional coordination (analysts, developersand testers) is occurring early and often
• Create and maintain and publish agile metrics (e.g. velocity and bd charts)
• Coach, mentor, and evangelize agile best practices across the organization
• Implement relevant Metrics to integrated teams
• Assisting teams with planning and execution of ceremonies, use of selected standard Agile tracking tool, User Story development
• Partnering with the Product Owner in keeping the Backlog groomed
• Real world/ real time practitioner of agile team development in promotion of new client expectations using solid and proven principles to develop high performance teams that maintain genuine ownership but can also breakout into xanpan and scrum based workgroups as required following specific characteristics as a foundation and tool to commonplace team building and workforce nurturing following the below listed ceremony approaches:

INFRASTRUCTURE PROJECT MANAGER/ AGILE CONSULTANT

Confidential

Responsibilities:

• SOA, Onset Microservices, Business Process Management (BPM), Middleware/ Integration, ESB eCommerce, Portals, Internet & Intranet Strategies, multi-channel integration
• Business Intelligence, Data Warehouse, Data Marts, Business Analytics
• Enterprise Resource Planning (ERP), Customer Relationship Management (CRM)
• Specific Project Management activities include the planning, coordination, and implementation of a new enterprise Citrix environment. This project involves building over 900 virtual and physical servers (Windows and VMware) associated with Citrix applications (XenApp), Citrix VDI (XenDesktop virtual desktops), and Citrix NetScalers (for load balancing) for more than 2500 Citrix users. Additionally, the Project Manager works closely with Enterprise Networking, Security, and Storage (SAN and NAS) groups. The Project Manager provides vendor management and contract negotiation for Citrix Consultants who provide design and architecture guidance. Project Manager working with VMWare on primary Datacenter expansion, collocation and extended support of IPv6 to the ESXi and vCenter Server management network, vSphere management, and the vCloud Suite. Launched initial client support for IPv6 stack to ensure product performance and quality with no dependencies on IPv4 and dual stack as part of project planning for VMware products running and performing on IPv6 as they would on IPv4 for a 800+ one - to-one and AppZero migration of Win2003 - to Win2008 (leap to 2012) supporting 8,000 end-users (internally) and Nuclear facilities to include stand-alone operations (Application, OS and DB full migration responsible for initial phases up to HLD,LLD and implementation)
• Results: Managed project teams that coordinated the installation of new generators Confidential data centers; supported and managed the installation of multiple new enterprise data switches, routers, WAN accelerators, NetBackup appliances, voice and data circuits across the domain footprint; supported a VMware Vmotion project to move data for over 200 virtual and physical servers between EMC SAN storage units.

SCRUM MASTER (promotion)/ OPERATIONS SPECIALIST

Confidential - New Orleans, LA

Responsibilities:

• Served as a Scrum Master and Project Manager involved in planning and organizing a Data Center migration Confidential a major regional banking provider in the northeast: Helping the team remove and prevent impediments while encouraging, supporting and enabling the team to reach their full potential Creating transparency by radiating information via e.g. the product and sprint backlog, daily Scrum, reviews and a visible workspace Ensuring a collaborative culture exists within the team Guiding the development team towards self-organization; Leading the team through healthy backlog, conflict and debate
• Partnering with the Scrum Master to ensure cross-team coordination and reaching out to the larger company network for impediment removal Not leading by title (understanding value and total performance) Helping people develop and perform as highly as possible Selfless management of team members Promoting genuine team ownership and harnessing the collective power of a team Teaching, coaching and mentoring the organization and team in adopting and using Scrum; setting up Scrum as a servant leader Partnering with the Scrum Master to ensure cross-team coordination and reaching out to the larger company network for impediment removal
• Results: Successfully planned, coordinated, and communicated a 100% data center power outage including nearly 1500 servers, production mainframe, SAN storage, network infrastructure, 20+ business-to-business connections. All IT systems were restored, tested, and fully operational within 10 hours following the completion of the Facilities maintenance.

TECHNICAL PROJECT MANAGER

Confidential - Monroe, LA

Responsibilities:

• 100% successful delivery on projects - 18 major releases and 15 minor for Java and .NET internal and client-facing applications. Project Manager under a 130 million dollar pipeline of project activities for Direct TV and Confidential Wireless for billing, non-billing, and order activation provisioning for VoIP, BVoIP, and new innovative customer based VM and IVR initiatives.
• Led for core disciplines in new Agile PM CMMI methodologies for Bell West (Qwest). Project managed 25 person core team spread across the United States and offshore Bangalore, India and other satellite sites and facilities to provide the following PM services:Software Development Process - Development Cases, Risk Management - Estimates - Tollgate/Phase gate Planning, Change Management - Configuration Management, Phase Assessment - Supplier Agreement Management - Product Integration Project manager for IPv6 deployment on networks with exhaustion of IPv4 address space allowing isolated IPv6 hosts and networks to reach the IPv6 Internet over the existing IPv4 infrastructure, as well as allowing IPv4 hosts to reach IPv6- only content and services (West Coast Providers 20 million supported core users) Tracking and managing multiple projects and applications, status updates, executive reporting, estimation, projected budgeting, and CMMI Level III project artifacts.
• Reduced overlapping systems (i.e. operating costs) and promoting Best Practices, architecture recommendations and reviews with leadership to help transform initiatives in response to the merger recommendations and consumer repair for:Internet TV and phone services for 14 states on the West Coast, Business benefits - Reduce call volumes / Improve customer experience. Enhance front end problem diagnosis capabilities and automation.

TECHNICAL PROJECT MANAGER/ AGILE TEAM LEAD

Confidential, Baton Rouge, LA

Responsibilities:

• Project Coordinator for infrastructure enhancement program in six tightly integrated IT projects which together formed the overarching program directly responsible for drafting and refining the Store of the Future Program Charter and Scope Statement, and communications plans. Ensured ADLC Compliance (SAS 70, AMAR) and prevention of inclusion for projects and associated activities requiring state and federal audit for Billing/ Adjudication, Medicare - CMS, and ICD large scale projects.
• Executed successful 8-step source selection process in conjunction with Enterprise Architecture and IT Analysis teams for ETL, MDM, CRM, IVR, and integrated technology upgrades for legacy databases (SQL, Crystal Reports, etc.) Responsible for project management in up to $2,000,000 of budgeted initiatives for the administrative services group followed PMP and management compliances under full project lifecycle (origination, requirements design, build, implementation and post-implementation). Worked on extensive product development and high-level business strategy with the EA group for IBM, Informatics, Microsoft, Nuance, Confidential, and various other vendors for developing and upgrading technologies

PROGRAM MANAGER (INTERIM/ CONSULTANT)

Confidential - Baton Rouge, LA

Responsibilities:

• Managed implementation, Operations, and on - going maintenance of 43 state-wide hospital MIS department software and hardware systems to include LSU-Shreveport Medical Center.
• Responsible for all CMS Projects, HIS support, integration and execution of successful medical record utilization within Confidential for 43 state-wide rural hospitals to include federal requirements for the HITECH/ARRA initiatives. Served as the IT Project Manager and oversight for all of the IT activities associated with the relocation of a data centers, networks, and servers. Determined criteria for success; established all tasks, work packages, and budget details; developed project schedule and communication plan; coordinated vendor activities for dismantling, moving, and rebuilding production servers.
• Results: Successfully relocated data center. ed a bonus for superior performance and acted as project manager to complete an expansion to a data center involving air conditioning, uninterruptible power supply, and electrical system enhancements.

PMO LEAD/ IT OPERATIONS MANAGER - SERVICE DESK MANAGER

Confidential, City of New Orleans

Responsibilities:

• Spearheaded oversight and direct management of all MIS teams for IPv4 - IPv6 city-wide migration and upgrading, reconfiguring and testing of all hardware and software. This includes infrastructure such as routers, switches, servers and storage arrays; end user devices, desktops, laptops, and tablets; security devices in-house/ custom developed software, firewalls, and intrusion-detection systems. New configuration and management capabilities for IPv6 setup for all new equipment (10,000 devices). Project manager for strategy and architecture and engineering policies for new network transformation Confidential 200 facilities city-wide to include 44 state wide FEMA disaster recovery facilities