SUMMARY:

• In depth knowledge and experience in building and directing the PMO. Experience in PMP, Agile, SCRUM, Cloud Computing, ITIL, Six Sigma, and Prince2. Extensive exposure and involvement in outsourcing initiatives and implementations.
• PMO Manager for Confidential & Confidential .
• PMO Manager for Confidential North America.
• Chief Resource Officer, CRO, for outsourcing projects during the course of Business Process Outsourcing, BPO.
• Advanced management using PMI PMBOK and Six Sigma methodologies.
• Seasoned Scrum Master
• PMI Agile certified practitioner PMI - ACP.
• An expert in Business Process Re-engineering.
• Proven track record in building, evaluating and driving corporate change through PMO Project Management Office implementation and organization.
• Solid background in forecasting and recommending infrastructure and system application improvements.
• Experience with creation of Request for proposals (RFP) and Service level agreements (SLA) while bidding on projects with outside vendors.

TECHNICAL SKILLS:

Network Operating Systems: Active Directory, AD, SNMP, Windows Server 2008, 2003, 2000, UNIX (different flavors),HP-UX, AIX, Windows NT 4.0 Server / Workstation, Windows 7, Windows XP, Windows 2000 Professional, Windows 98, SunOS, Solaris, Citrix XPe, Citrix XP, Novell.

SAN Platforms: EMC, Clarion, Hitachi, Legato, LUN s, HBA card configurations, Symmetrix, V-Max, TimeFinder, SRDF, NAS, CAS, Clustering, Volume Management, and Server Virtualization, Emulex/Qlogic Fibre HBA s. Fiber Channel Technology, Cisco, McData and Brocade Switches

Email Platforms: BPOS, Google Gmail, MS Exchange Server / 5.5 / 5.0 / 4.0, Lotus Notes, Dominos, MS Mail 3.X, MS Exchange client 4.0 / 5.0, MS Outlook, AT&T Mail 2.71, cc:Mail DB8 / DB6. Black berry enterprise BES. Quest tools, Gmail, Google Apps. Firewalls Checkpoint FW-1 / NG, PIX, Microsoft ISA 2000.: Remote Administration Software: SMS Installer, WININSTALL, Winbatch.

Data Base applications: Oracle 10g, Oracle 8.x / 9.x, Crystal Reports, SQL, PL/SQL, MS Access.

Network Monitoring Systems: HP Open View, SMARTS, Net Cool, NET IQ, SMS, SNMP, MIB Base

Remote software installation software: SCCM, SMS 2003, SMS 2.0, SMS 1.2, Magic, PC Anywhere, EMCO, WEBEX.

Network Utilities: TCP/IP, VOIP, PBX, IPX/SPX, DHCP, SMTP, RAS, DNS, WINS, Wi Fi.

Hardware platforms: Cloud computing, Iaas, Paas, Saas, BPOS, Blade servers, SAN, HP, IBM, DELL, SUN UNIX.

WORK EXPERIENCE:

Confidential, New Brunswick, NJ

Sr. Program/Project Manager

Responsibilities:

• Utilized numerous methodologies to deliver high quality projects including AGILE, SDLC, ITIL, Six Sigma and Waterfall.
• Collaborated with clients, organizations, and team members to coordinate and manage project plan to include integration of technical requirements including change management, tracking project progress in relations to schedule, cost, communication, and stakeholder's risks, continually ensuring throughout iteration, project met scope requirements, timeline, budget, and client satisfaction.
• Prepare and monitor activities of designated projects to ensure objectives were accomplished within prescribed time frame and funding parameters
• Interpret and explain plans and contract terms to administrative staff, workers, and clients.
• Develop and submit budget estimates and progress, including cost management tracking reports.
• Analyze, monitor, and approve specifications for completing projects and manage vending contracts.
• Weekly meetings with stakeholders to continually manage expectations and circumvent scope creep.
• Manage processes for the IT Function Project Management competency model.
• Prepared project schedules with proper resource loading, understanding scope and deliverables, and identify required resources and resource deficiencies.
• Developed and implemented project cost and schedule baselines, report variance, issue and risk management plans.
• Supported multiple project teams concurrently through the Project Management Lifecycle.
• Identify critical schedule items and impacts and possible schedule mitigation. Ensured all project schedules are prepared and delivered following PMO guidelines so that schedule risk assessment can be performed.
• Performed earned value analysis, performance measurement, project forecasting, coordinating change management and project performance reporting for PMO.
• Deploy solutions following Global Standards (GST's) ensuring appropriate standards and quality are maintained.
• Globally coordinate projects with resources in the America's, Europe and Asia Pacific.
• Develop and implement project cost and schedule baselines, report variance, issue and risk management plans.
• Manage the execution of multiple small and large projects as many as 15 concurrently.
• Monitor and communicate project milestones / targets clearly within and outside the project making sure that the appropriate stakeholders are involved to make sure resources and activities are aligned with project delivery.
• Manage communication and coordinate day-to-day project activities with the project team and assuring that priorities are developed and identified.
• Manage the reporting of project progress to line management and stakeholders.
• Managed project budgets ranging from several hundred thousand dollars to more than $20M in budget.
• Manage Cloud Automation team under AGILE which includes responsibilities as SCRUM Master.
• Organization and facilitation of daily stand-ups along with the project reviews, project planning, retrospective and release responsibilities. Drive continuous process improvement and automation for the private cloud offerings.
• Report to Cloud stakeholders and product owner on a weekly basis on financial, metrics and operational status. Provide direction, and coaching to the team to encourage adoption of good agile practices.
• Responsible for managing the scrum team's dependencies between the program team and third parties, release managers, and other scrum teams.
• Support of ITIL integration, automation and Releases under Cloud program guidelines
• Coordinate project life cycle tasks from definition through post implementation.
• Responsible for project scope definition and change control management.
• Ensures identification and tracking of all risks and issues and communications to project teams.
• Ensures creation, identification, prioritization and sign off of business requirements.
• Assures project planning and financial monitoring, coordination of cost estimates, resource planning and management, identification of and securing of resources
• Decides on methodology for modifications, conversion and implementation.
• Facilitates project communication including risks, issues and deviations from project plan.
• Confirms of objectives, verifies and documents project results to formalize acceptance by the sponsor.
• Coordinates production and post - implementation tasks, and project review/lessons learned.
• Ensures proper transition to production support team and impacted business areas.
• Vendor management and engagement as required
• Speak to details of the project to both the business and technical teams throughout the project life cycle, from beginning to end of all projects.
• Experience in change control process to effectively manage scope.
• Manage multiple, highly visible claims projects through the SDLC process, creating project plans supporting those work streams with defined and sustainable time lines.
• Lead software development teams through project life cycle (SDLC); monitor requirements, design, produce, issues/defects, and delivery plans.
• Management of WBS, change processes, risk management and financials using Clarity tool (PPM-Project and Portfolio Management) for EPMO
• Performed financial and metric project tracking and reporting to project and senior management teams.
• Conducted planning sessions, established project objectives and ensured alignment of goals.
• Track, communicate and resolve open issues.
• Managed projects using the Systems Development Life Cycle (SDLC) approach, from Requirements analysis to Design, through Code Development into Lab Testing toward a successful Deployment.
• Manage clinical teams overseeing PI/PIII clinical trials tied to companion diagnostics.
• Manage R&D team during completion of 12 design verifications and 8 design validation.
• Led design transfer of products from R&D into Manufacturing for validation and commercial production.
• Managing and control of PPM (Program and Portfolio Management Team) internal documents to ensure compliance to product development process and quality of deliverables.
• Expert in project management techniques such as gap analysis, brainstorming, team development, leadership and management, process development, presentations/program reporting and change management.
• Excellent understanding of vendor management and third party partnerships, contract development and joint deployment, program/contract management.
• Excellent presentation and executive reporting skills, team / cross-functional facilitation, documentation development and cross-developmental program management.
• Assemble the project team and lead them through all phases of project management (requirements, design, build, test and implementation).
• Responsible for establishing project plan and ensuring milestones were met, requirements are tested and issues mitigated.
• Successfully manage timelines, deliverables, and work groups.
• Effective communication to all levels of management and strong leadership behaviors.
• Prepare timely, clear, and concise periodic reports and presentations for management.
• Manage project scope and business users’ expectations throughout the project life cycle.

  Order and installation of Data Center upgrade with servers, storage, F5, Nexus, Palo Alto, IBM Protect Tier, Cisco, ESX Host, Citrix.

• Wireless infrastructure upgrade to 2000 sites to Fiber optics.
• Virtual & physical server implementations, new circuit orders, Cisco VoIP, E911 and network implementations for Vlan's and Dlan's for warehouses.
• Upgrade/migration of application from Linux 5.1 to Linux 6.7 OS
• Database upgrade of Oracle 10g to 11g(release1) then migration from AIX to Linux platform
• Managed cloud server migrations of Microsoft Windows & Linux infrastructure to Amazon Web Services (AWS)
• Directed cloud application and database migrations for Microsoft C# ASP.NET web sites and SQL Server and Oracle databases.

Confidential, Morris Plains, NJ

Sr. Project Manager

Responsibilities:

• Responsible for Building and directing the PMO for the IT technology departments spanning across 30 international sites.
• Liaison between senior level executives, the business teams and internal clients for driving PMO standards throughout the IT organization.
• Responsible for pilot phase of technology includes traveling to international sites to meet with top level management in order to drive PMO initiatives in 5 different regions (EMEA, APAC, Europe and Americas).
• Vendor relationship management with top preferred vendors for hardware, software, and service providers.
• Overseeing the approvals of submissions of final proposals from vendors.
• Liaison between the business units and IT groups.
• Working with vendors in the creation of SLA and SOP’s for ongoing services and vendor client management issues.
• Escalation and resolutions of vendor relationship issues.
• Presentation of the latest technology that needs to be implemented at the client side.
• Cost analysis and budget approvals by clients for the upcoming rollout projects.
• P&L overview and recommendations based on ROI.
• Creation and review of Service Level agreements between infrastructure group and clients for all new projects.
• Visit to all the remote offices twice every year to ensure customer satisfaction and band aid any existing issues that could potentially harm the relationships.
• Over-seeing the help desk, desktop support, and quality assurance group operations to ensure harmony between different areas resulting in swift and timely implementation of technology.
• Interaction with outside vendors for project outsourcing and hardware purchases.
• RFP creations for bidding on projects against outside vendors for internal projects.
• Service level agreements to be made once the project has been bid and approved.
• Profit and loss analysis (P&L).
• Analysis of current in-bound and out-bound call volume.
• Return of investment planning (ROI).
• Creation of request for proposal (RFP).
• Liaison with vendors through the bidding process.
• Management of the creation for service level agreements (SLA).
• Vendor management / relationship.
• Consulted in pre-cloud architecture layout and future integration plans.
• Cloud Computing Architecture design. integration and implementation
• Expert in service models: SaaS, IaaS, PaaS, NaaS
• Private, Hybrid and Public cloud integration and migration expert
• Management of software teams who work on cloud compute
• Network design typologies, disaster recovery, site planning expert
• Vendor selection, financials, management and escalation / resolution guru
• Lead architect, R&D on cloud computing for:
• Architected private and hybrid virtual clouds.
• Vendor research, selection, contract negotiations, and final approval process formalized and executed.
• Private cloud domain consists of the proprietary internal network and data center that is supplying hosted service to internal users.
• Used the cloud for development and testing.
• Involved in the security issues dealing with cloud computing and analysis.
• Coordination of development and production releases to meet QA standards.
• SAP PS and HR modules surveys and coordination.
• Assisting technical team in design and development.
• Survey of existing environment.
• Upgrade from legacy Clarity CA PPM to Project Server 2010
• Integration of MS modules with existing RFP and Business Intelligence modules
• ROI, project prioritization and cost effectiveness calculated
• Big Data analytics Apache Hadoop architecture design and implementation:
• Implementation of HDFS
• Use of MapReduce along with Hadoop Common modules on YARN
• Market data aggregation and consolidation for financial analysis and forecasting
• Hadoop and EMC implementation on backend and desktops:
• Data analytics, data aggregation and data consolidation project initiated, planned and executed.
• Stock market analysis done on hadoop platform and embedded in the workstation shell for the financial consultants to do analysis and reporting on stock portfolios.
• Implementation of Azure cloud.
• Implementation of Exchange 2010, Share Point and OCS on BPOS.
• Migration from Lotus Notes to Exchange 2010 physical and cloud based servers.
• Migration of clients from Exchange .
• Implementation of Office 365
• Windows 7 64-bit / 32-bit desktop upgrade and deployment:
• Upgrade of hardware and software for desktops.
• Implementation of windows 7 64 and 32 bit platform
• Worked as a technical lead as well as PM on this project.
• Deployment using SCCM and Wise package installations.
• Use of MDT (Microsoft deployment toolkit) 2010 for XP to windows 7 migration.
• Financial and technical planning
• Dealing with vendors and external resources.
• IE ver 8 upgrade as well as internal software upgrades as part of package.
• Planning, engineering and designing the infrastructure for BES.
• Ensure performance and monitoring of BES and backup.
• Architecture and design of database including SQL and Oracle.
• In corporation with other groups and with RIM International to monitor and maintain operations and to troubleshoot any operational issues that occur during implementation.
• Upgrade from SMS 2003 to SP3 to Microsoft SCCM 2007.
• Architecture design and implementation to network infrastructure.
• Management vendors dealing with the hardware and software requirements and implementation for the integration efforts.
• Built new blade servers along with EMC SAN architecture to be utilized as site servers.
• Testing, QA, implementation phases managed and implemented as part of the upgrade.
• Infrastructure survey for current application and LDAP applications.
• Evaluation of existing NOS (network operating systems) for compatibility.
• Implementation of ADAM SP1
• SAN Infrastrcture consolidation and Cloud Computing:
• Implementation of VI3 enterprise edition for server consolidation for Email platform.
• Implementation of cloud computing with VMware and Microsoft technologies.
• Netapp FAS series utilized for SAN.
• Utilization of IBM Shark SAN technology.
• ESX servers running on IBM Blade technology with backed running on Shark.
• SMARTS and SNMP for server management.
• EMC and Clarion used with Legato for online backups.
• Creation of LUN’s,
• HBA card configurations,
• Technologies used during this project were: Symmetrix, V-Max, TimeFinder, SRDF, NAS, CAS, Clustering, Volume Management, and Server Virtualization, Emulex/Qlogic Fibre HBA’s. Fiber Channel Technology, Cisco, McData and Brocade Switches
• Understanding the clients need
• Project gap analysis
• Planning and scheduling
• Scope management
• ERP interfacing with existing / other systems
• Process monitoring and risk management
• Installation of MS Project Server 2007 and upgrade of 2003 existing Project Server to Project Server Pro and PWA, Project server web access.
• Migration of previous databases and portfolio management solutions on OPX2 to Project Server 2007.
• Responsible for themigration and decommissioning of existing data centers into new data centers.
• Creation and storage of project related documents using documentum.
• Deliverables for this role included business case development, project management planning, and detailed migration planning and operational handover back to the business.
• Defining thescope, approach, timeline & cost of their project.
• Accountable for delivery of agreed scope as per the approved Project Plan.
• Management vendors dealing with the hardware and software requirements and implementation for the integration efforts.
• IBM middleware products namely, webSphere, CICS, Tivoli, and Lotus have been integrated with on the baseline Microsoft Active directory infrastructure.
• Project management and Lead architect for newly built disaster recovery site.
• Performed risk analyses for corporate functional areas
• Recommended disaster avoidance and reduction strategies
• Provided guidance to and coordinated the development of recovery procedures
• Helped units conduct business impact analyses to determine acceptable recovery time periods.
• Coordinated business continuity efforts across different functional areas.
• Virtualization and consolidation.
• Implementation of windows 2008 hyper-V.
• Server consolidation.
• Business continuity and disaster recovery.
• Testing and development.
• Dynamic data center implementation.
• Implementation of Microsoft Share point portal.
• Integration of MS Share point services with Active Directory and Exchange.
• Backup and recovery implementation of Share point.
• Member of the SAP executive steering committee
• Expert in all areas of the ASAP methodology
• Projects implemented within the following SAP business suites:

Confidential, Madison, NJ

MIS Manager

Responsibilities:

• Managing the IT department for Schering companies.
• Directing the PMO for the technology departments spanning across 30 international sites.
• Liaison between the business teams and internal clients.
• Responsible for pilot phase of technology includes traveling to international sites to meet with top level management.
• Presentation of the latest technology that needs to be implemented at the client side.
• Cost analysis and budget approvals by clients for the upcoming rollout projects.
• P&L overview and recommendations based on ROI.
• Creation and review of Service Level agreements between infrastructure group and clients for all new projects.
• First line of client management relations while in the pilot and the implementation phases.
• Visit to all the remote offices twice every year to ensure customer satisfaction and band aid any existing issues that could potentially harm the relationships.
• Over-seeing the help desk, desktop support, and quality assurance group operations to ensure harmony between different areas resulting in swift and timely implementation of technology.
• Direct report includes managers of the tier 1 and tier 2 teams along with the network engineers in infrastructure group.
• Responsible for WAN and LAN projects involving the planning and implementation phase.
• Interaction with outside vendors for project outsourcing and hardware purchases.
• RFP creations for bidding on projects against outside vendors for internal projects.
• Service level agreements to be made once the project has been bid and approved.
• Managing the ongoing projects and meeting deadlines on a daily basis.
• Leading the first, second, and third level Tiers of technology groups.
• Hardware and software vendor relationship management. Specifically HP and IBM hardware for backend servers.
• Vendor management for existing SLA’s.

Confidential, Secaucus, NJ

Information Systems Manager

Responsibilities:

• Project handling for ongoing intranet web development.
• Creation of upcoming web development project plans.
• Dealing with the customer surveys and analysis of consumer feedback regarding web-sites and their functionalities.
• Meeting deadlines for internal projects focusing on implementing new web technologies.
• Installation and configuration of Microsoft Windows NT 4.0 Servers and workstations.
• Installation and configuration of Microsoft Exchange server 5.5.
• Built a centralized Exchange 5.5 database using SQL 6.5.
• Installed clients with Outlook 97/98/2000 software to access their exchange mail.
• Remote administration of LAN using SMS 1.2.
• Systems Administrator for Windows NT 4.0./2.0.
• Performing backups of network drives (daily incremental and weekly full).
• Inventory hardware and software owned by the team.
• Created user accounts, permit access to shared drives and directories on the network.
• On-site customer support for implementing and maintaining Windows NT Networks.
• Responsible for ordering new hardware and software for team members.
• Using OWA (outlook web access), RAS and dial up networking to setup PCs for remote access to Exchange servers.
• Troubleshooting workstations using SMS remote control agent.
• Instructing users on the usage of Windows 95, along with sharing recourses using Windows NT.
• Instructing the desk top support team on the installation of the Exchange software for Windows NT workstation 4.0, Windows 95, and 98.
• Built NT 4.0 member servers with 500-gig external Raid 5 drives. Configured them for the LAN, to be used as the exchange
• Servers and post office. Used NT 4.0 Server’s built in tools such as Routing capability with two network cards installed in the server to decrease the traffic load on the LAN.
• Installed and Configured the Exchange 4.0 plat-form on the LAN involving the configurations of Exchange Server, Post Offices,
• WINS servers, DHCP servers, TCP/IP settings and setup of RAS for the servers on the system allowing clients to dial-in and connect to Exchange.
• Managing resources, Creating user profiles and logon scripts, developing and implementing Backup (RAID 1 & RAID 5) and
• Recovery procedures.
• Rolled out Windows NT 4.0 that replaced the existing Windows 95 and NT 3.51.
• Existing LAN servers were swapped with COMPAQ ProLiant 6500/5500/5000 R series servers running NT 4.0.
• Installation of latest Service packs on all servers.
• Configured RAS on the servers to give users the ability to remotely login on the LAN.
• Created templates to facilitate creating mailboxes and public folders. Monitored mailboxes and public folders for effective use of the system.
• Managed the recipients using their property pages and assigning Permissions / Restrictions, Options and Limits.
• Created and configured Server Monitor to monitor the Exchange and NT services at the other computers.
• To distribute load on Exchange Servers built two NT 4.0 servers with 81 Gig external Raid 5 drives.
• Added 4 additional Exchange Servers to existing Site to accommodate users.
• Expanded server functionality to support a wider variety of clients by using IMAP4 and LDAP3 support.