OBJECTIVE:

• To obtain a challenging management position in software product development, technology operations, project management or corporate planning where my related leadership, strategy development, decision making, and motivational ability will contribute to growth and profitability. Currently seeking a position leading development of and delivering mobile, wireless or enterprise applications.

SUMMARY:

• Proven record as an agent of change capable of building and motivating high - performing organizations.
• Extensive product development, sales engineering, customer service, network/systems management, security, and vendor management experience.
• Proven record in strategy development, implementation, and execution.
• Customer-focused leader with a record of delivering improvements in customer-centric service metrics.
• Experienced planner executing large expense and capital budgets.
• In-depth knowledge of project management methodology, with significant project management experience.
• Thorough knowledge of Financial and Information Technology disciplines, processes, and best practices.
• An independent, self-starting, team-building motivational leader.
• Results-oriented leader of organizations of staff members.
• An effective, inspirational communicator capable of identifying and resolving critical issues.

PROFESSIONAL EXPERIENCE:

Business Program Manager

Confidential

Responsibilities:

• Worked with Product Management & Technical Sales Engineers to recruit testers based on new features / project requirements.
• Take over program management function for division.
• Identify new revenue stream opportunities for the division, within vertical industry segment.
• Develop product roadmap, development and deployment schedule, and keep product launch on plan.
• Assess and remediate, with new implementation plan, a behind-plan commercial program.
• Program-managed and delivered Confidential ’s initial entry into Medicare Payment Fraud Detection products and services.
• Identified serious deficiency in this product offering, so initiated negotiations for strategic partnerships to compensate. Demonstrated new capabilities within 90 days.
• Developed working concept for hosted Business Intelligence and Data Warehouse service.
• Developed consolidated business case representing eight programs generating $3B in revenue.
• Championed and negotiated support for unsponsored RFP bid in time to meet submission requirements, putting us in running for $16M deal.
• Intervened in effort to develop technical lab, via creative reuse of existing resources, saving six months of implementation effort and $300k in capital expense.
• Developed concept for mobile incident recording application for police, fire, insurance agents, etc.
• Reverse-engineered and published internally, undocumented complex internal business process that represented over 400 discrete tasks distributed among over 30 departmental functions.
• Developed and demonstrated working concept model for global mobile financial payments.

Engineering Program Manager

Confidential

Responsibilities:

• Deploy products completed at end of 2008 into domestic and European markets.
• Develop new ideas for sales enablement tools.
• Investigate Web 2.0 application opportunities for use within a business enterprise (e.g. Fortune 1000).
• Develop server performance monitoring and analysis tools.
• Promote team growth.
• Manage administrative contracts.
• Designed and managed field test of 2008 product for domestic and European launch.
• Recruited, hired, trained, managed development, QA, and lab staff.
• Envisioned, researched, negotiated and initiated internal technical trials of social networking applications. This resulted in development of strategic partnerships that led to joint development of new enterprise social tools that were released corporate-wide. These applications were applauded by our corporate president, and remain in active use today.
• Developed mobile enterprise concept applications integrating features from Active. Directory, podcasting, streaming video, social networking, universal global identity/security/authorization, global remittance, mobile banking services and other cloud-based mobile services.
• Implemented Customer Support desk, bug tracking and customer feedback systems, for products released in 2009.
• Manage vendor relationships: Citibank, Columbitech, Sybase, Good, Motorola, Loc-aid, others.
• Jump-started a neglected project, lead revised server design, and recovered multi-team schedule.
• Eliminated a process bottleneck by negotiating a resource-sharing relationship between two labs and a development team in three cities.
• Championed development of virtual and cloud services within the department lab, resulting in a 40-fold increase incapacity while reducing budget by half.

Engineering Program Manager

Confidential

Responsibilities:

• Was hired initially to assess a stalled project left incomplete after founding engineer left company.
• Staff, develop and direct the team to complete the orphaned project.
• Investigate feasibility of mobile virtual private network (VPN) on cellular phones.
• Envision new ideas for potential investment.
• Assess internal capabilities and assets that could be deployed commercially.
• Lead development of international enterprise applications for Blackberry, Apple i-Phone, Android and Windows Seven mobile phones.
• Explore social networking for Confidential Sales.
• Without direction or support, provided complete day-day management of the development team taken on when manager went out on extended medical leave shortly after my joining.
• Developed 100 concepts, prototyped 6 and released 4 new products in 12 months.
• Developed working concept for demonstration to CIO, in just 3 months.
• Developed mobile enterprise application for Blackberry. When used by Company President, was urged to deploy it to every employee.
• Defined, sourced and implemented comprehensive development and quality assurance lab, moving development off personal laptop computers.
• Managed development, and quality assurance transition of our first product through exhaustive (12 month) corporate qualification and process, resulting in deployment into commercial data center.
• Reduced lab budget by 95% while increasing capability 400%. ed CIO’s Star Team .

General Manager, Development and Operations

Responsibilities:

• Developed technical and business focus for strategic positioning
• Responsible for design & implementation of all front-end and back-end operations, reliability, marketing, sales, logistics management and customer care.
• Managed development team to produce reusable code base that enabled expansion in multiple dimensions.
• The ecommerce site produced 10% annual growth, year after year, during a recessionary economic period when market segment leaders were reporting15% downturn in sales.
• Customer satisfaction index over 96% favorable.

Confidential

Vice President, Engineering

Responsibilities:

• Responsible for Intertrust's Windows-based and embedded product platform technology developed for Nokia, Symbian, CE and other proprietary wireless consumer electronics architectures.
• Took a stalled program and drove the business case to executive go/no go in one month.

Confidential

Vice President, Engineering

Responsibilities:

• Responsible for all aspects of product engineering, product development, quality assurance, life cycle management and technical infrastructure, using multinational engineering teams.
• Recruited, hired and led development team to produce a working prototype in four months
• Joined Business Development to establish joint development relationships with John Deere Industries and Driscoll Berry.
• Championed virtual workplace, telecommuting and long-distance chat as a way to reduce cost and improve productivity.

Confidential

Vice President, Product Management

Responsibilities:

• Responsible for program management of all product functions: product management, strategy, pricing & positioning, sales force preparation, technical publications and quality assurance.
• Established key reseller relationships with AT&T, Nextel and Sprint
• Supported OEM/reseller relationships with Nokia, Motorola, Symbol and Palm.
• Developed reseller and relationships with key vertical segment providers.
• Wrote and produced Software Programming, Sales and manuals.

Confidential

Senior Director, Product Technology

Responsibilities:

• Management of the company's complex software and hardware product development efforts in the U.S. This included business & product planning, strategy and multinational development, and domestic production of Mitsubishi’s digital Web Phones and related products.
• Developed and launched the first commercially successful Internet Phone in the US market.
• Researched, discovered and recommended investment in partner startups that resulted in 40x ROI

Confidential

Department Manager - Client Applications & Products

Responsibilities:

• Manage core technical team responsible for flagship product family.
• Produced three flagship products that migrated existing Confidential customers to Windows, Mac and Unix-based platforms.