SUMMARY:

• John is an winning, PMP and ITIL certified professional who offers a solid 13 years of Software Engineering experience in the Federal and City Government sectors managing technology operations. Six (6) years of experience in the sector, Four (4) years of experience with IT projects in the Federal Government, Seven (7) years of experience managing IT projects in the New York City government, Ten (10) years of client - facing experience in Project Management, Project Monitoring and Quality Assurance (PMQA), Requirements Analysis,, and Test Management in highly technical domains of COTS Implementation.
• Demonstrated experience in the areas of Special /Student Information Systems (New York City Department of ), Residency Property Management-Customer Relationship Management (NYC Housing Authority), Supply Chain Management (Department of Defense), Federal Financial Management (Department of Defense), Budget Planning & Execution (Howard County).
• Eight (8) years of experience operating in ISO20K (ITIL) and CMMI Level 3 environments with advanced understanding of Software Development Life Cycle (SDLC) concepts and AGILE methodologies.
• John is an ASQ (American Society for Quality) Certified Quality Auditor with 2 years of experience leading process improvement initiatives (ISO9001, ITIL, CMMI Level 3). He is an IBM Certified SOA Associate with Federal Financial Management (FFMIA) experience; articulate communicator equally effective in interacting with technical & operational teams.
• Seven (7) years of solid experience in Test leads managing 7-17 member teams, utilizing IBM’s Full Lifecycle Testing Methodology, OOA/D, IBM RFT Test Automation Framework, Service Oriented Architecture, the Rational Unified Process, and SCRUM.
• Certified in MS Project with advanced proficiency in Microsoft Sharepoint, Excel, Powerpoint, and Visio.
• Seven (7) years of experience managing personnel through subordinate professional, management/supervisory staff.
• Excellent writing and communication skills, excellent data analysis and presentation skills. Attention to detail and ability to multi-task and work effectively as a team member. Skilled in communicating in critical situations, verbally and in writing with business,, and community leaders.

TECHNICAL SKILLS:

Technical Domain: Project Management, PMQA/IV&V, Software Engineering, Quality Assurance, Test Team Management, Test Automation, Process Improvement, Release Management, Business Modeling/Requirements Development, Corporate, Business Development, Earned Value Management, SDLC

Methodologies: IBM Full Lifecycle Testing Methodology (FLT), IBM RFT Test Automation Framework, Service Oriented Architecture - SOA, Rational Unified Process, Agile, OOA, OOD, SCRUM.

Development Languages: C/C++, SQL, Java, Perl, PhP, Tcl/Tk, UML, HTML, CSS.

RDBMS: Microsoft SQL Server 2003/2005, MySQL, Microsoft Access

Applications: HP (Mercury) Quality Center 10HP QTPRational Test Manager 7.0.1, Eclipse UIRational Manual Tester 7.01 Eclipse UIRational RequisiteProRational Portfolio ManagerRational ClearQuest Eclipse UI, Rational Functional TesterRational Method ComposerRational ClearCaseTelelogic System ArchitectMS SourceSafe, MS Project 2003/2007 (Web Access/Server/Professional)MS Sharepoint ServerMS Office/VisioLotus Notes, Siebel 8.0, Maximo, TIENETRemedy Action Request system, Confidential CENTRE37Signals Basecamp, Atlassian Confluence

Compliance/Best Practices: ISO9001:2000, CMMI 2/3, ISO 20000:2005, ITIL

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• As a Delivery Manager/Technical Liaison I supervised two development teams with a total of 20 on-site resources working on two separate development projects. I was operating in the capacity of authorized liaison between the Business and the Technical teams representing the needs of a 130,000 user base. During this part of the project we delivered the last major component of the SESIS system (Provider Assignment) which resulted in the decommissioning of 2 legacy systems fully transitioning the management of all school based functions to the new web-based platform.
• As a Functional Lead/Senior Business Analyst performed requirements elicitation and analysis, leading teams of up to 7 business analysts on all functional and integration components of the system.
• As a Release Manager, followed Agile Project Management practices to coordinate the work of 36 consultants through 3 subordinate management/supervisory staff. Served as a liaison between varying business units to guarantee smooth and timely delivery of 6 system releases comprising a total of 125 requirements and of 110 defect fixes. Helped to identify, create and implement processes to efficiently manage the release of code.
• Institutionalized* the following processes: Requirements Management, Project Planning, Project Monitoring and Control, Verification, Validation, Risk Management.the following goals were met for each process:(a) established an organizational policy(b) planned the process(c) provided resources(d) assigned responsibility(e) trained people(f) managed configurations(g) identified and involved relevant stakeholders(h) monitored and controlled the process(i) objectively evaluated adherence(j) reviewed status with higher level management.
• Applied the following PMI PMBOK principles primarily on the Testing and Requirements Management work-streams: scope, time, cost, quality, resource, communications, risk, and procurement management.
• Employed the following tools in support of process institutionalization: Microsoft Project 2007 Server, Project Web Access, HP Quality Center 10, HP LoadRunner, HP QTP, MS Office, Microsoft Share-point, Basecamp.

Confidential

Test Manager

Responsibilities:

• Applied the following PMI PMBOK principles to manage the work of 5 Test Specialists, and 17 UAT testers: scope, time, cost, quality, resource, communications, and risk.
• Used Microsoft Project 2003 to schedule the Test effort over a 12 month time-span, to level resources, and to produce weekly status reports.
• Delivered test consulting services in a CMMI Level III environment.
• Utilized the IBM Full Lifecycle Testing (FLT) engagement model to plan the test effort.
• Authored and implemented the Master Test Plan.
• Authored and implemented the following detailed test plans: Pilot, Integration, System, Systems Integration, Accessibility, and User Acceptance.
• Recruited Testers
• Designed test cases using Rational Test Manager.
• Wrote, and executed manual test scripts using Rational Manual Tester.
• Defined GUI test automation strategy.
• Utilized the Rational Test Suite v7 (Rational ClearQuest, Functional Tester, Manual Tester).
• Used the Siebel Test Automation (STA) capability to automate the test effort.
• Led first phase of the project (Pilot) through successful User Acceptance Testing.
• Used Remedy Action Request system to respond to tier 2 service requests.
• Trained understudies and expanded their capabilities, which allowed me to delegate them tasks of greater and more complex responsibility (maximizing productivity).

Confidential

PMO Manager / Siebel Business Analyst III

Responsibilities:

• Applied PMI PMBOK principles to manage the work of 15 Business Analysts/Siebel Developers.
• Authored and implemented the Requirements Management Process, configured the content of Rational RequisitePro, used Rational RequisitePro to manage requirements, ensured traceability between Requirements, Use Cases, Operational Level Processes, and System Components.
• Developed, implemented, and monitored Business Analysis quality standards.
• Maintained the schedule for the Functional and Application Development group, identified and promptly responded to risk, coordinated work across all participating teams, ensured the sharing of knowledge, adherence to standards, maintenance of the project portfolio and time tracking tools, monthly and quarterly progress reporting, SDLC process development and adherence, performed resource management, communications management.
• Used MS Project 2003 and Rational Portfolio Manager to track and report progress, manage resource allocations, estimate durations.
• Conducted Interim QA Reviews and Process Closeout sessions for each workstream to ensure requirements had been properly traced to Processes/Components, components have been generated and adhere to specified quality standards, and RequisitePro has been updated with traceabilty/status information.
• Worked closely with Siebel/Maximo/IFP/Global Bay developers and BAs during Fit/Gap and JAD workshops to ensure the different teams collaborate, ensure 100% requirements coverage, ensure that work is not duplicated, break information silos, and ensure information is effectively delivered to the client.
• Conducted Business Process Re-engineering on Assist Applicant with Applications process

Confidential

Test Team Lead

Responsibilities:

• Led the Detailed Test & Evaluation phase of CFMS (1.3 years) from inception to successful completion (Planning, Design, Execution, and Reporting).
• Utilized the IBM Full Lifecycle Testing engagement model to plan the testing effort.
• Applied PMI PMBOK principles to manage the testing effort; performed time, risk, communications, and resource management.
• Applied CMMI measurement and analysis principles to capture historical data and performed accurate impact analysis of Requests For Change based on the captured data.
• Performed test planning, test analysis, test design, and testing of DoD systems requiring compliance to the Federal Financial Management Improvement Act (FFMIA). Specific experience includes the following FFMIA areas: Initial Funds /Commitment, Purchase Order/Obligation, Receipt/Receiving/Delivery Ticket, System Funds / Availability Workaround, Financial Data Management, Audit Trails/Transaction History, reports, and Inventory Management.
• Performed test planning, test analysis, test design, and testing of DoD systems requiring compliance to the DoD Standard Financial Information Structure (SFIS). Each of the system sub-modules supporting the above mentioned FFMIA areas, while being bound by the current FFMIA laws, are also being charged to support the DoD SFIS module that supports a total financial life cycle from commitment to payment of the bill. SFIS is the common business language standard for the DoD aiming at producing comparable financial information across organizations.
• Acted as liaison with business liaisons, team leads, and the customer’s QA Team.
• Designed positive, negative, boundary, workflow, regression, data driven tests.
• Analyzed requirements, functional specifications, and design and defined test scenarios.
• Designed test cases, test suites, and generated test reports using Rational Test Manager.
• Wrote and executed manual test scripts using Rational Manual Tester.
• Utilized Rational ClearQuest for defects and issues management and ClearCase for document version control.
• Developed functional specifications for Stub Testing (DAASC/STORES emulation).
• Performed recruiting,, mentoring, performance management of test team members.
• Delivered effective courses to the IBM and customer test teams.

Confidential

Project Manager (Process Improvement Senior Consultant)

Responsibilities:

• Developed consulting framework for mentoring companies in building a Quality Management System (QMS) that can fulfill the ISO9001 requirements. The framework developed aimed at getting companies ISO9001 certified in 1/3rd of the time normally required. The QMS refers to all activities and resources established for the implementation of quality products and services. It spans acquisition, supply, development, operation, and maintenance processes, including the establishment of a Quality Assurance department and associated quality auditing processes.
• Led successful pilot program following the above mentioned framework yielding a 26% profit margin. Confidential Inc. (www. Confidential - inc. com) received the ISO9001:2000 within 4 months (compare with 1.5 years industry average). In this effort, I successfully managed a team of 7 professionals. This effort subsequently led to the creation of Confidential ’s Quality Standards & Performance Solutions division.
• Led preliminary process and systems’ analysis for the adoption of ITIL guidelines and the of the associated ISO20K .
• Conducted assessment of Confidential ’s Enterprise Resource Planning (ERP) system against the following ITIL processes: Incident management, Problem Management, Change Management, Configuration Management. Identified gaps and generated functional specifications for the development of ERP features that satisfied the ITIL guidelines.
• Led the proposal development for Howard County’s Automated Budget system ($1mil contract). Developed capture plan, teaming relationships, and led the development and execution of the final proposal strategy. During this effort, I analyzed the County’s budget processes including fiscal year performance measurement, budget planning, and budget execution. In this effort I successfully managed a team of 5 professionals.
• Coordinated 20 projects scheduled in 2006. Projects included the of CMMI Level IV, the of ISO20K, the ITIL of Confidential ’s ERP, and the reduction of material handling costs by $100K in 2006.
• Led internal Quality Management System audits (ISO9001/CMMI III) covering IT Service Delivery (Incident, Problem, Service Level Management), Help Desk, Purchasing, Logistics, Electronic Repairs, Software Engineering, QA, Business Development, Human Resources.

Confidential

Deputy Director

Responsibilities:

• Led the SW Engineering department (6 software developers including 2 off-shore) to a CMMI Maturity Level III. During this 1-year effort I established (for the SW Engineering Department), monitored, and controlled the following processes: project planning, project monitoring and control, supplier agreement management, measurement and analysis, process and product QA, configuration management, requirements development, design, integration, verification, validation, organizational process focus, organizational, risk management, decision analysis and resolution, quantitative project management.
• Principal process architect of Confidential ’s Quality Management System (QMS) certified with ISO9001. During this 8-month process improvement effort, I co-established the following QMS elements: the organization’s quality policy and objectives, resource management processes, competence/awareness/ processes, product realization processes (planning, determination of requirements, customer communication, design and development planning, requirements/design reviews, design and development verification, design and development validation, build and release, change management, quality assurance), purchasing process (approval of product, qualification of personnel, verification of purchased product, supplier evaluation), processes for the control of monitoring and measuring devices, measurement/analysis/improvement processes (customer satisfaction, internal quality audits, process quality measurement, product quality measurement, analysis of data, corrective/preventive action), processes for the control of records and documents, cross-departmental management review boards focused on quality monitoring.
• Managed the SW evolution project of Confidential ’s Enterprise Resource Planning system (thin-client web application based on a 3-tier architecture and IIS, 1,300 ASP/HTML pages, 250 database tables, relational database back-end; successfully managed 6 SW developers including 2 offshore). Managed the entire SDLC providing overall direction for establishing project requirements, priorities, & deadlines for assigned initiatives. Acted as liaison between the operational teams (Call Center, Electronic Repairs, Logistics, Purchasing) & the SW Management Review board which is responsible for identifying and approving requirements. Performed Business Process Re-engineering and business analysis. Measurable s: Established estimation methodology that improved estimation accuracy by 20%. Established integration environment & processes for verification, validation, build/release that reduced number of deployment errors by 80% Established quality metrics for the SW development process reducing post-delivery defects by 10%.
• Led internal QMS audits on all functional levels of Confidential (IT Service Delivery, Help Desk, Purchasing, Logistics, Electronic Repairs, SW Dev, QA, Business Development, HR).
• Acted as the Corporate Technical & Operational Instructor of Confidential delivering instruction on: Call Center/Help Desk, Purchasing, Incident/Problem Management, Logistics, Measurement/Analysis, Configuration Management, SLA Management.

Confidential

Communications Analyst

Responsibilities:

• Designed & developed Concept of Operations for an SNMP device management system.
• Delivered 3-server high-availability solution based on Microsoft’s SQL Server 2000 platform.

Confidential

Research Scholar

Responsibilities:

• Performed research & development related to the DARPA/NIST sponsored program on Ad Hoc Network Systems & Applications.
• Authored scientific paper published by IEEE in the 2004 International Conference on Communications in Paris.
• Performed Object Oriented Analysis, Design, and Development (Utilized UML for OOAD).
• Re-designed the QUALNET network simulation tool built by SNT (JAVA/C++; ~200K lines of code application) integrating video streaming functionality. The resulting tool gave the research team the ability to experiment with multi-node environments that would have been cost-inhibiting otherwise.
• Conceived part of, designed, implemented (in C/C++) RTCP-based Feedback Quality algorithm improving the quality of video signals over mobile channels; resulted in IEEE publication.
• Analyzed, designed, & implemented (in C/C++) Forward Error Correction (FEC) & Error Resiliency mechanisms for H.263+ video compression, which realized video quality improvements under severe channel conditions.
• Analyzed, designed, & implemented (in C/C++) FEC framework for H.264 video codec.
• Acknowledged at IEEE publication “Multihop Ad-Hoc Network Design for Multimedia Communications”, K. Ban/H. Gharavi. Work included integration & performance increase of H.264 video codec (~30K lines of code) with a video conferencing application (~60K lines).
• Acknowledged at NIST publication “IEEE 802.11 FHSS Receiver Design for Cluster-based Multihop Video Communications”, K. Ban & H. Gharavi for RTP/RTCP development.
• Built solid relationships with various organizations inside & outside of NIST; interacted with scientists & project managers throughout the United States to acquire scientific information.