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Lead Business Analyst Resume

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Columbus, OH

SUMMARY:

  • 11+ years of experience in the IT industry working in the capacities up to Lead/Sr. Business Analyst,
  • Sr. Application/Business Systems Analyst, Sr. Subject Matter Expert in Technical Analysis & Requirement Gathering, software analysis, design, development, integration, testing & Production Support.
  • Successfully implemented the Conversion project as an Implementation of Ensemble with the replacement for Convergys Billing System Confidential &T.
  • I have worked extensively in the data migration and data analysis role for the conversion/migration project with Confidential &T while moving the billing system from Convergys to Amdocs. Was involved as a data/programmer analyst for data mapping between tables from rate codes point of view for all new offers and existing offers, price plans & Product Catalog to maintain data consistency between different Billing Systems.
  • Worked on Product Development for 3 world class Telecom Billing products: Amdocs Ensemble 6.0,Portal Infranet 7.2(Oracle BRM), Intec Singl.eView
  • Worked on Amdocs Clarify CRM Suite.
  • As a Business Data/System Analyst for Billing, I worked in Verizon FiOS Broadband Billing, Confidential &T Long Distance/Wireless Billing.
  • Worked for multiple Telco customers which include: T - Mobile, Confidential, Confidential &T, Verizon, Confidential (Romania), 3G Sweden, Carphonewarehouse - UK, Arraycom - Singapore.
  • Was actively involved as a Business Data/System Analyst, technical member, team lead (Lead Developer) in projects related to telecommunication like of GSM/GPRS/Landline/IP telephony, Telecom Mediation and Telecom Billing of telecom wire line and wireless services.
  • Hands on Experience in Telecom billing data feeds in a CDR Mediation System, Rating, Postpaid/Prepaid Billing Systems, and Revenue Assurance.
  • Worked closely with Market Management team, Business Analyst team and Business Process Owners to support requirements gathering, evaluation of system solutions, develop end-to-end operational processes to ensure a positive customer experience under tight deadlines and heavy workloads.
  • Member of GRAPA (The Global Revenue Assurance Professional Association).
  • Took & have good knowledge and understanding with Kenan Arbor (BP) billing suite.
  • Good understanding and Expertise in Telco OSS/BSS Vertical with Billing Data Model and Billing Data Flow.
  • Worked on system tools to identify root cause, to do root cause analysis, to perform corrective and preventive action, to do the impact analysis, and to track operational results for error investigation, analysis, and management reporting.
  • Well versed with SCRUMor similar agile development/implementation methodologies, and cross-functional engineering practices/excellence responsible for the Scrum process & making sure it is used correctly and maximizing its benefits.
  • Leadership in SCRUM User stories creation, Prioritization and definition as a Product Owner.
  • Practitioner of INVEST model in Agile development with set of acceptance criteria to assess the quality of User Stories.
  • Involved in all phases of Software Development Life Cycle (SDLC), including Initiation, Planning, Execution, Controlling and Closing.
  • Have worked on Verizon’s ordering system iVapp, FTTP COFEE.
  • Experience in analysis, design, development of application systems using C, C++, JAVA,C#, Tuxedo, CORBA, Pro *C, SQL, PL/SQL, OCCI, MySQL, Oracle on HP-Unix, Sun Solaris platform.
  • Experience in developing and running complex SQL queries to extract data from Telecom OSS/BSS model as a Management Reporting.
  • 11+ years of working experience in Oracle 8, 9i, 10g.

TECHNICAL SKILLS:

Telecom Billing Products: Amdocs Ensemble (MAF, MPS, Billing, FBF, CSM, AR - Account Receivable), Portal Infranet 7.2, Intec Singl.eView

CRM Suite: Amdocs Clarify

Software Development Methodologies: Agile SCRUM and Waterfall

Telecom Business Process Framework: eTOM

Artifacts: SharePoint, Team Foundation Server (TFS)

Business Analysis Methodology: ITUP

Requirement Traceability Tool: ReqPro

Designing Tools: Microsoft Visio, Rational Rose 2000, UML

Languages: C#.Net, VBA, JavaScript, C++, C, Pro*C

.Net Skill Set: .NET Framework and Common Type System, ASP.NET (v 1.1, 2.0 and 3.5), ADO.NET, .NET Class Libraries, Web Services

Microsoft Technologies: Microsoft Transaction Server (MTS), COM/COM+, IIS, SSRS

Databases: MS SQL 2000 Server, SQL 2005, SQL 2008, MS ACCESS, Oracle 8i / Oracle 9i /Oracle 10g, MySQL

Operating Systems: Windows 98/2000/XP Professional, Linux

Software: MS Project, MS Visio, SSRS, Visual Studio.Net 2003, 2005 and 2008, MS Office, Dreamweaver, Photoshop, Crystal Editors: MS Visual studio, Symantec, Borland, Eclipse, VI, VIM.

Scripting Languages: Perl, TCL/TK and shell scripting, Perl Scripting

Operating Systems: UNIX (HP, SCO, SUN SOLARIS, AIX), Linux and Windows.

ETL Tool: Informatica

Oracle Tools: Toad, Pro*C, OCCI, Pl/Sql 2.x, SQL*Plus, SQL*Loader, SQL*AnalyzerOracle C++ API: OCCI

Markup Languages: XML, HTML, DHTML

Middleware: Tuxedo

Technologies: JMS, PL/SQL

Testing Tools: HP QTP, Mercury Load Runner & Win runner

Hardware Environment: Pentium Xeon Dual Processor, Sun Ultra, Compaq Deskpro, Compaq Prolinea, Xeon processors.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

  • Working as a Lead/Sr. Business /Systems Analyst in Development group responsible for requirements gathering, Release Planning, Sprint Planning, Capacity Planning & Delivery of new solutions for Confidential ’s billing and retail business.
  • Responsible for enhancements and maintenance of Customer/User facing applications in terms of new Web and e-commerce experiences such as TMO.com and m.mytmo.com - TMO.com is a web based User/Customer Self Care Application whereas m.mytmo.com is Handset based Self Care Application.
  • Responsible for defining & producing Product Requirements (PRD - Product Requirement Document) for business stakeholders.
  • Responsible for owning PRDs and translating Product requirements into Business requirements.
  • Responsible for developing clear and solid Business Requirements documents that help development team to create Solution documents in the process of development life cycle.
  • Responsible for gap analysis between business cases vs. business requirements considering PRD as baselined product scope and product plans.
  • Responsible for writing/facilitating project related BRD (Business Requirement Documents), FSD (Functional Specification Documents).
  • Working closely with Development teams and the business being a bridge between cross functional teams.
  • Reviewing and approving cross application documents such as Impact Assessment documents and FSDs.
  • Responsible for updating & maintaining web based forms where there is a new enhancement for websites/web applications as part of each release.
  • Authoring wireframes for new web/user experiences as one of the input to the design/solution team to adhere BPM (Business Process Management).
  • Facilitating design meetings, help clarifying design questions and documenting meeting summaries.
  • Recommending cost effective and time saving design solutions to align with Confidential ’s business need.
  • Reviewing HLE, Tech Spec documents and WSDLs to be sync with Functional specifications.
  • Understanding business solutions from HLE and Tech Spec perspectives to make sure there is no design gap.
  • Doing gap analysis and making sure proposed solutions are aligned with business requirements.
  • Doing root cause analysis if there is a potential risk of a requirement not being met.
  • Write design/technical CRs if there is any impact/change to the systems which was discovered late in the game.
  • Creating design process flows such as use cases using Visio which helps test teams to create test plans and test cases.
  • Reviewing and approving cases and test scenarios.
  • Help and support QAT team in their test activities.
  • Support during Night of Deployment and extend support for post deployment activities.
  • Participate in creating and maintaining a sprint and release calendar with all key milestones, cut-off dates and dependencies to ensure program level synchronization & alignment.
  • Co-ordinate and facilitate all aspects of the Release planning process. This includes Release Readiness (Vision, Backlogs, Facilities, etc.), facilitation of the actual release planning session and management of the output of that session (release objectives, risks, feature release roadmap, etc).
  • Working on creating and presenting various Sprint reports/status to the Senior Leadership & Release Management Team.
  • Workings closely with a SCRUM master to ensure deliverable schedules are in line with committed release planning and work back schedule.
  • Work with other Release Managers to ensure alignment and coordination between release trains.
  • Leading group to achieve several Enterprise IT system analysis milestones, partnering with PMs to steer several projects into production roll-out. Lead and work jointly with the management personnel to address issues/escalations.
  • Responsible for reporting and communication of project status from delivery stand point to Senior Leadership.

Environment: C++,Java, Tuxedo, Oracle 10g, Solaris OS (UNIX), Agile

Confidential, Deerfield, IL

Lead Business Analyst

Responsibilities:

  • Positioned as a “Lead Business Analyst” to establish and streamline processes for several sustain toolset in manageability solutions for Confidential to run online services tools simultaneously from inception to transition phase.
  • Was working as a liaison between core business team and developers and acting a Lead Business Analyst.
  • Conducted JAD sessions for defining Product requirements & identifying impacts on different systems/applications.
  • Owned product scope document understating BOV (Business Opportunity Vision) from the business.
  • Was responsible for business requirements translated into product/system requirements.
  • Driven critical Engineering sustain tool sets that were in jeopardy of being lost/establishing appalling reputation for organization. Through series of continuous actions, going an extra mile subsequently had put extra efforts to bring the program on track and meet customer/partner expectations.
  • Conducted reviews with the other interfacing application teams.
  • Conducted interviews with key business users to collect requirement and business process information. Defined the scope, Cost/benefit analysis.
  • Gathered Business Requirements and wrote functional specifications, defined engagement process by working with the client IT staff, program managers.
  • Collaborate with cross functional teams to drive communications and process excellence.
  • Program management, milestone and measurement tracking, planning, execution, monitoring and resource balancing to meet project objectives.
  • Supported root cause analysis and data analysis during critical production issues.
  • Did Conflict resolution, client communication & handled escalations and find/pursue new business opportunities.
  • As part of Development Delivery Management - Coordinated code readiness for releases, Development documentation management and delivery.
  • Removed roadblocks, own relationships with partner teams and ensure all aspects of the project stay on track to meet release dates.
  • Evaluated and develop process and management strategies to improve productivity and efficiency.
  • IA (Impact Assessment) intake - Intake person for all HLE (High Level Estimate)\IA requests, track the pipeline, provided updates Confidential SCM meetings, review ready deliverable and deliver to client.
  • Worked closely from start to finish with development, program management and testing for tracking deliverables meeting customers’ expectations
  • Use highly developed analytical skills in creating project plans and establish timelines to ensure milestones are achieved.
  • Involved in development and implementation of complete project schedules to ensure required dates are met.
  • Aid in the planning for quality releases and successful alignment with customers/partner needs.
  • Identify, prioritize and triage customer, partners bugs, feature requests and requirements and establish effective cross-team collaboration channels
  • Analyze, troubleshoot customer queries using SQL queries to ensure timely resolution.
  • Defining and driving the processes and programs that help deliver of multiple projects simultaneously, shipping releases.

Environment: C, Pro*C, Solaris OS (UNIX), Awk, Sed, Vi, TCP/ IP, Tuxedo, Apache, Clear Case and Clear Quest, Server side development, Oracle 10g, XML, SOAP/ Axis b)Project Name: CDR Mediation Application (Alcatel-Lucent), Columbus, OH

Confidential, Seattle

Business Product Analyst/Technical Project Manager

Responsibilities:

  • Reviewed the High level documents, Requirements specification documents, Interface specification documents to analyze business requirements for Confidential and documented Business Proposals from Alcatel-Lucent to Confidential .
  • Reviewed requirement documents to ensure requirements are measurable.
  • Was always involved in new business requirement analysis and feasibility from implementation and delivery point of view.
  • Able to capitalize on Information Technology background to add value to organizations:
  • Inherited valuable program that was in jeopardy for organization due to bad design/new un-skilled team members in the area of expected expertise. Through series of continuous actions, the project team members subsequently had put extra efforts to bring the program on track and meet customer expectations.
  • Convinced Management to sponsor and career development seminars for project staff that was mandate for project requirements, accelerated client satisfaction.
  • Led groups (project management teams) to achieve several successful project launches, steering several projects into production roll-out. Guided teams from various departments and worked jointly with the management personnel to address issues.
  • Promoted project management teams to direct development and implementation projects planning, execution, monitoring and resource balancing to meet project objectives.
  • Conducted comprehensive project management planning packages review with project managers for all projects that led to overall improved project execution team capabilities.
  • Envisioned and presented project associates idea technologies concept to management to enhance staff development, team spirit and billable hours.
  • Created production definitions in terms of system specifics after understating & gathering high level business requirements for product scope.
  • Involved in daily and weekly client meeting for any scope changes and requirement changes.
  • Was involved in creating designing specs like use functional specification, case diagrams, class diagrams, sequence diagrams & collaboration diagrams using Rational Designing tool.
  • Worked and coordinated with development and testing team for unit testing and defect fixing.
  • Was involved in CDR files validation and simulation from ISG (Intelligent Services Gateway) & Switch team as per the different CDR types to meet the CDR correlation requirement.
  • Performed business & technical Integration analysis.
  • Identified and resolved requirement gaps/issues within and across multiple projects.
  • Worked with Development teams to resolve all Integration issues (Requirements, Technical + Business Issues, Resources, Timelines).
  • Ensured projects and upgrades are hitting its quality and goals.
  • Did oversee efforts to ensure that the tools and API’s are correctly documented.
  • Proposed Test Lab with Environment and configuration team for System testing and for execution of all scenarios in the UNIX server.
  • Validated XML output file format which is converted from the CDR application for Confidential 3PG Billing system.
  • Coordinated with off-shore team (ISG team, China) and provided scenarios for creating directories for testing.

Environment: C/C++, XML, STL, SQL, Shell Scripting, Perl, gdb, ASN.1, UML, Rational Tool

Confidential, Richardson, TX

Responsibilities:

  • As a Sr. Business Systems Analyst/ Sr. Subject Matter Expert on this .Net based Development environment, I am part of Amdocs core product Development team for Confidential &T and involved in Requirement Study, Analysis, Design and Preparing Impact Assessments.
  • Identified & maintained product scope, product definition and product requirements for Confidential &T’s wireless LOB.
  • Owned product requirement specifications to help understanding the scope of the product/project by the design/solution team.
  • Was documenting the Functional Specifications, High Level Design and review detail design.
  • I was responsible for creating & reviewing HLD & SOW.
  • Was a key member for defining Low level designs and detailed technical (coding) specifications for any scope change and additional functionality.
  • Successfully implemented the Conversion project Implementing Ensemble with the replacement for Convergys Billing System.
  • Was coordinating with requirement gathering and designing team to implement most effective and accurate interfaces and functionalities keeping Amdocs product features & customers requirement in mind.
  • I was always customer focused and responsible for any escalations for any business requirement changes or technical needs.
  • Co-ordination with the Bill production for tracking the dependencies/ action items/ open issues.
  • Drove and facilitated meetings to mitigate critical production issues.
  • Scripting of SQD and SQL required for the environment.
  • Setting up RUNJOB requirements and parameters in Operational tables. Running the jobs as per the run-book and checking the data in respective application tables.
  • Was involved in Testing support with reviewing Test cases, Test Plan and Test Strategies.
  • Was importing Amdocs wireless usage data from Excel Reports using SQL Loader.
  • Playing a role of mentor/onshore-offshore coordinator for implementing, testing, and delivering high quality products & as a point of contact for production support as per customer’s requirement.
  • Write quantification scripts both in Unix & Perl Scripting, Oracle
  • Analyze the code that is written in C#.Net and Pro*C to identify the code issue/data issue
  • Analysis and resolution of Interface problems.

Environment: C#.Net, Pro*C, OCCI,XML,STL, SQL, TOAD, UNIX (HP),KSH, Tuxedo, Informatica, SQL Server, Shell Scripting, Perl, Mercury Load Runner

Confidential, Irving, TX

Responsibilities:

  • As a Business Analyst for C#/Java/C++/C/Pro*C/Oracle/Unix based applications in CTI Handler/iVapp, I was responsible for understanding, analyzing and developing new functionalities based on customer’s requirements.
  • Created design documents & use case diagrams for new user experience in pictorial view using MS Visio.
  • Was part of the analysis team in few new modules to meet business expectations.
  • Was responsible for defining & identifying new IDL for CORBA interface. So I created Functional as well as Technical documents to support Interface level documents.
  • Was responsible for writing PL/SQL Scripting to get the details of successful and rejected customer calls & automatic updates to huge customer based production tables.
  • Was maintaining SQL (Excel) reports after importing usage data from tables with TOAD and was doing data loading using SQL Loader.
  • Always took initiatives to call for meetings when it was required and resolved most of the issues by understanding the root cause.
  • Co-ordinate with offshore both Development & testing teams in Verizon, India for new changes & then deliver.
  • Was responsible for supporting the IST (integration and system testing) team as well as the production support team for new releases with writing and maintaining various Test Cases and Test Plans.
  • Design, Development, Customization, Implementation and Testing of Amdocs Telecom Billing Product - Ensemble in the areas of Billing and CSM applications.
  • Was handling post-production Billing related issues occurring from a different billing system names Singl.eView.
  • Used core development languages for application enhancements such as: C,C++,Unix, Java, C#, Oracle 9i,Pro* C, Perl Scripting, UNIX Shell Scripting, EPM,SQL,PL/SQL,
  • Wrote Test Harness Scripts, Unit Test.

Environment: C++, C, C#, UNIX Sun Solaris, Oracle 9i, Intec Singl.eView, CORBA- Orbacus for C++, Shell Scripting, PL/SQL, Amdocs Ensemble

Confidential, San Jose, CA

Responsibilities:

  • Participation in Requirement gathering, Design and development for the particular module.
  • Developed the module in C++,C,JAVA and C#
  • Responsible for organizing demonstration, Testing and Evaluation.
  • Used Amdocs Billing and CSM applications for sanity test activities.
  • Developing the batch script to perform the online testing.
  • Programming ODBC connectivity and used Pro*C for data manipulation via C code.

Environment: C#, C, C++, UNIX Scripting, Oracle 9i, Socket Programming on Multithreaded environment

Confidential

Responsibilities:

  • As a Software Engineer I was Involved in analysis and design for Rate plan configuration.
  • Participation in the analysis for CDR files.
  • Used C#.Net for developing new interfaces.
  • Participation in development for Pre-rater.
  • Responsible for organizing demonstration.
  • Testing and Evaluation.

Environment: C#.Net, Windows, SQL Server, SS7

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