OBJECTIVE:

• Senior Project manager with strong Technical and Business expertise, proven track record of Project planning, budget & forecasting, Time & People management, delivery, sales, PMO Specialist, strong strategic vision and Demonstrated ability to inspire/mentor Project teams, looking for challenging position as a Project Manager/Senior PM where I can utilize my skills for the benefit of the firm by implementing strong Project management skills and programs for maintaining PMBOK standards to ensure that the organization meets the legal compliance and clients’ needs.

SUMMARY:

• A highly qualified Senior Project/program Manager with 12+ years of experience in various domains such as Health Care & Pharma, Banking and Financial Services (BFS), Life & Health Insurance, Property and Causality Insurance (P&C), and Retail.
• Have gained experience in managing both sales and delivery management in client org with responsibilities including pursuing business opportunities, managing sales execution, various infrastructure needs and managing several customer delivery engagements in the account.
• Meets financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions, Process improvements.
• Accomplishes human resource objectives by recruiting, selecting, orienting,, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• A recognized leader, versatile team player, and quick learner. Posses’ excellent analytical, communication, problem solving and interpersonal skills, highly adept at diplomatically facilitating discussions and negotiations with stakeholders.
• Proven Track Record on initiate/manage cross - functional teams, Onsite/Offshore model and multi-disciplinary global projects, Possesses Critical thinking, decision-making and problem solving skills, Conflict resolution, Planning and organizing, Influencing, negotiating and delegating abilities, Adaptability, Tolerant to stressed situations.
• Received various notes of appreciations from the clients and several performance appreciation s from the employer and clients (BRAVO from IBM, Exceeded all expectations notes from Cognizant).

TECHNICAL SKILLS:

Techology and Tools: MS Project ( MPP) Clarity PPM ( Project Portfolio management) Clear Quest Pega BPM Mainframes (COBOL. PL/1, DB2,CICS, IMS) DOT NET Agile and waterfall methodologies TFS (Team Foundation Server) Trillium Oracle DB2 SQL server Share Point HP ALM MS Access QuickTestPro (QTP) Quality Center JIRA

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager/Program (PMO) Manager

Responsibilities:

• Understanding the business requirements and analyze them to integrate into technical and functional requirements in to solutions for Project planning and QA planning.
• Managing various Vendors like British Telecom (BT), CISCO (WebEx), Verizon, Juniper and Level 3 communications for various work and cross functionally with IT Architecture, Engineering, Operations and Business Units to deliver against the defined project scope.
• Responsible for performing key functions on a day to day basis including defining project delivery, estimating work efforts, resource requirements developing and monitoring the business case, managing the project financial plans and budgets for Infrastructure with assistance.
• Responsible for driving schedules, tracking and reporting status as well as managing and escalating issues and risks as required for discussion, resolution with peers and IT leadership, managing the team for success, adhering to SDLC methodology, documentation and deliverables, crafting and participating in Senior Executive level presentations and dashboards and playing a key role in the management and delivery.
• Partner with IT Operations to ensure successful transition to steady state and responsible for IT portfolio planning and project delivery within the planning and financial domains.
• Responsible for End to end Project Management, Program/Portfolio Management, Onsite Project Strategizing, Project Decision Analysis, Project Planning, Communication with Client and Internal Stakeholders.
• Responsible in creating the Project Management Framework (PMF) and helps business priorities drive best practices with Pega BPM and other agile projects, and project participants to scope, monitor, and report on projects.
• Using PMF, I create project portfolios that include projects, task groups, tasks, issues, and bugs. Pega BPM controls provide outstanding visibility into PMF projects at every level.

Confidential

Project Manager/Business manager

Responsibilities:

• Understanding the business requirements and analyze them to integrate into technical and functional requirements in to solutions for Project planning and QA planning.
• Finding, interviewing IT specialists, managing team co-operations.
• , contacting to end-users, approving business requirements, participating in exhibitions, implementing 3rd party components, managing relationships with partners.
• Handling offshore team in terms of application development and interacting with them on a daily basis
• Lead/mentor developers and share knowledge through knowledge-sharing presentations.
• Participate in a small, experienced, energetic team on a rapid, agile development schedule.
• Project management, requirement management, task management, follow-up activities and developing enterprise IT-infrastructure, standards.
• Responsible for End to end Project Management, Onsite Project Strategizing, Project Decision Analysis, Project Planning, Communication with Client and Internal Stakeholders.
• QA Management Operations - Propose and demonstrate QA Automation Framework, Test Planning, Overall Project Status Reporting and Test Phase Estimations.
• Key Project Coordination and Delivery based Relationship Management between Headstrong and Genpact for ongoing business and future delivery needs.
• Project/Engagement level metrics definition, capture and reporting to client.
• Responsible for customer satisfaction
• Building and Managing relationships with client executives at the Executive Director, Vice President, Senior Vice President and Project Manager levels across different lines of business where Genpact is executing projects
• Meet with client senior management, Analyze and manage customer support needs.
• Responsible for creation and maintenance of legal documents and contracts governing the relationship
• Assist and advise customers in evolving internal IT organizations to meet governance, architecture, process, best practices and strategic goals by involving the relevant groups within Genpact.
• Assist and advise customers in project execution using globally distributed teams
• Work with senior client management stakeholders to execute critical projects.
• Identify new business opportunities in the account, Qualify the opportunities
• Lead proposal creation for qualified opportunities.
• Identify and define solutions, prepare information regarding the solution, put together a pursuit team, and assign tasks and activities to the proposal development team
• Review final proposal before presenting to customer.
• Evaluate different options for the client, present credentials and proposed solutions along with the commercials and project plans to the client
• Negotiate and close deals, Coordinate the creation of legal sales contracts
• Create and update account plans, Review the account plans with the Head of the Unit
• Participate in meetings comprised of the Delivery Manager, Account Development Specialist, Program Manager, and Senior Project Managers; create an account development action plan; track and monitor actions.

Environment: .Net 4.0, Project portfolio management, SQL server, SharePoint, Microsoft Test manager (MTM), Team foundation server 2010 (TFS), Informatica, MPP, Pega BPM.

Confidential

Project Manager - Application Development, Implementations, Release and QA Management

Responsibilities:

• Prioritization and task allocation to the team members based on the factors-Project Readiness, Business Criticality and Pending tasks
• Task Management using PPM for assigning work to the team members and tracking all the work for each release
• Prepared Master test plan to identify the objective of testing, data setup requirements, reports, testing deliverables etc. in team environment
• Tracking the planned and actual efforts against tasks with the PPM entry for the team and rating the performance.
• Involved in preparation of high level Test scenarios/test cases and review of the team member’s test cases.
• Managed more than 25 team members who are involved in the project. Performed a challenging role not only as a project manager but also most of the time as a technical team leader who can also provide high level technical inputs.
• Defect Reporting and assigning the defects for retesting using Issue tracker.
• Created and maintained the traceability matrix for the entire project using the Application Management Lifecycle (ALM) in QC.
• Functional and Regression Testing in various environments(Alpha, Beta and production)
• Executing SQL queries (store procs, joins) to find the test data and also evaluate the test results with the values in the workstation.
• Preparing the Daily and weekly status reports for each project, Active participating in stabilization war rooms before every major release
• Frequent discussion with the Business analysts and developers when there is a Change Request.
• Sanity/smoke testing for every three-weekly production night and making sure there are no new issues in the production environment.
• Defect tracking and preparing the bug status reports on weekly basis and getting the issues fixed based on the priority and severity

Environment: MPP, Cognos, Informatica, Business objects, Project portfolio management, Oracle 11g, MS Office, QTP 11, Quality Center, Windows XP/Vista.

Confidential, NY

Project Manager - Application Development, Account & Resource management, Budget

Responsibilities:

• Responsible for End to end Project Management, Onsite Project Strategizing, Project Decision Analysis and Project Planning.
• Involved in all the Business and in Technical analysis to identify the scope and enhancements needed to re build the entire project in the new system and technology.
• Involved completely in the database design of the GTS systems from IMS to DB2. Performed in-depth analysis to analyze the performance and to find the optimized data base design model.
• Took complete responsibility for communication including status reporting, Risk management and escalation of the issues to the higher management that cannot be resolved in the team.
• Making sure the project is delivered in budget, on schedule and within the scope.
• Assisted quality control team in gathering different types of Metrics needed for the project and involved in comparison and improvements.
• Took over all responsibility for managing the application teams from Onsite. Performed only point of contact with customers and also manage the Onsite Offshore model
• Key Project Coordination and Delivery based Relationship Management between Cognizant and bank of New York for ongoing business and future delivery needs.
• People Management, Delivery and Process Development
• Support creation of banking business plan, Trading specific testing solutions
• Provide inputs to the solution implementation team
• Participate in thought leadership activities
• Mentor direct reports, providing guidance and direction to team members
• Monitor and track the account level project deliverables
• Conduct bi-annual performance appraisals of team members

Environment: MPP, HP Clarity, VB, .Net, Mainframes, Project portfolio management, SharePoint, DB2, MS Office 2007.

Confidential

Project Leader / Manager

Responsibilities:

• Created project plan, Performed Resource management and Time allocation.
• Performed planning and execution of the project and involved in the delivery of the tasks according to the project schedule.
• Took complete responsibility for communication including status reporting, Risk management and escalation of the issues to the higher management that cannot be resolved in the team.
• Making sure the project is delivered in budget, on schedule and within the scope.
• Assisted quality control team in gathering different types of Metrics needed for the project and involved in comparison and improvements.
• Highly involved in creating project plan, issue tracking, Risk management and Metrics collection.
• Performed multifunctional role by Involving in understanding the business impacts in redesign of the entire NEF EPI modules to the Confidential EPI modules.
• Created project milestones by understanding the Business Impacts of the redesign and created project plans based on the Business Impacts.
• Coordinating with offshore Manager in different phases from coding and development till Roll out and delivery.

Environment: MPP, UNIX, Mainframes, Project portfolio Management, DB2, MS Office 2007, Dot Net, Trillium Data Tool, Caliber, VISIO, PeopleSoft, DB2, MS Office, MVS, Z/90,REXX,SAR, QTP 8.0, Test Director 8.0, Excel Macros, COBOL, RDBMS, DB2, CHANGEMAN, SAR, FILE-AID, XPEDITER

Confidential

Application Programmer

Responsibilities:

• Performed a Business Analyst role and Gathered needed information from different Business Analyst from Client side and prepared Business requirements Documents.
• Highly involved in the Transition of the new project from the Client side to offshore.
• Analysis of new project specifications and preparation of System Requirement Specifications (SRS), High Level System Design Document (HLD), Master Test Plan
• Coding (PL1 programs, JCL streams) the Review of the converted codes.
• Creation of DB2 tables.
• Test Plan preparation for Unit test, Integration test, System test.
• Unit, Integration and system testing for the new codes.
• Internal reviews, compiling and Debugging of the converted codes.
• Documentation (Check list, Process and Strategy documents)
• Guiding User for UAT and bug fixing
• Rollout and delivery of the new codes.

Confidential, Maryland

Software Engineer

Responsibilities:

• Analysis of specifications and preparation of Unit test plans.
• Coding the Review of the converted codes.
• Testing of online and batch screens which includes inquiry, setup and maintenance screens.
• Internal reviews, compiling and Debugging of the converted codes.
• Documentation (Check list, Process and Strategy documents)
• Performed Metrics collection for different Hierarchy of Metrics.
• Causal analysis and defect prevention ( As a DPC)