SUMMARY:

• Project Management: PMP certified project and program manager on IT software and hardware initiatives including infrastructure, back office, IT governance, and business customer applications, telecommunications, and A&E design. Mentor to project managers. Trainer for PMP Exam.
• Project lifecycle management experience including project identification and selection, requirements documentation, project cost justification (ROI, NPV, etc.), project controls and review, and closure. Expert in project management tools including TeamPlay(er)/Primavera/Oracle and MS Project.
• Agile Technologies: Certified Scrum Master and Certified Scrum Product Owner in software and operational groups. Experience transitioning teams from Waterfall to Agile/Scrum methodologies.
• Management: Contract and procurement project management including RFI, RFP, proposal evaluation, SLA development and management, and vendor management. C - level interaction for selection and prioritization of projects in multi-portfolio PMO. Process development for projects, departments, and cross-functional organizations. Personnel management and development.
• Tools: Working knowledge of UNIX systems and administration, object oriented design development, case tools, systems capacity management and growth planning, process development and improvement, organizational structure, and change management philosophies. Microsoft Office including Visio. Rally and proprietary Agile tools.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager/Certified Scrum Master

Responsibilities:

• Scrum Master over application Scrum Masters on Domain 2.0 and Direct TV projects including cloud router deployment and automated field ordering with as many as 42 applications in a blended Agile/Waterfall environment. Collected percent complete and schedules over multiple iterations. Developed tip sheet for current Agile requirements repository tool.

Confidential

Consulting Project Manager/CSM

Responsibilities:

• Managed initial Fraud Assurance engagement for the newly established Aliv Bahamas Cable mobile phone network pulling information from Huawei switches

Confidential

Project Manager/CSM - VoLTE and SGSN Testing

Responsibilities:

• Preparation of site lists and maps for testing of VoLTE services including E911 in Confidential &T network
• Use of RMAP, SNAP, Test Center, and other Confidential &T applications and tools
• Identification of products and network elements for closure of 2G network for Confidential &T.
• Use of Granite/Xng to develop and maintain list of circuits migrated to Confidential &T network for Essextel acquisition
• Participated in development of SOW for several projects particularly Technical Project Management for Digital Experience effort with Confidential &T IT organization. Work secured.

Confidential

Project Manager/CSM - PCI Compliance

Responsibilities:

• Management of a portion of a portfolio for Payment Card Industry compliance. Security assessments and extranet. Managed a team of White Hat Hackers testing in house development and Amdocs applications of ordering, billing, and provisioning (OSS, BSS)
• Contracted to Network Ops team providing Tools and Integration project management in a waterfall environment transitioning to Agile/scrum on NECOM/ Configuration CMDB IBM Maximo product. ITNM, TADDM, Netcool/Omnibus, ITIC, and Maximo (MIF, TAMIT, and CCMDB) interfaces to all LTE vendor OSS platforms (Ericsson, Alcatel-Lucent, and Nokia) for discovery and database implementation of Cell Site Routers, eNodeBs, S&P Gateways, Aggregation Routers, MMEs, and HSS/AAA.
• Working within LTE/4G, 3G, and 2G technology environment to engineering and operations organizations in a mobile telecom. Netcool Fault Management and Performance Management knowledge.
• Coordinated efforts to deliver CMAS (Commercial Mobile Alert System) including Location Based Services (LBS) and E911 interfaces. Alcatel-Lucent platform.
• Certified Scrum Master for three teams utilizing Agile/Scrum. Team size from 3 to 7 people.

Confidential

Project Manager

Responsibilities:

• Under contract to IL/WI market working on Cost of Service (COSA) projects. Cost of service/cost savings initiative with $13M savings during the 18 month period ending Dec 2009. Market shifted from one of the highest transport cost of service to lowest. Grooms/rolls of over 4000 T1s for cell site hub optimization. Created SharePoint custom lists for interactive tracking and reporting across multiple projects.
• Upgrade for eight OC48s to OC192s including scheduling and selecting E911 test calls (Phase 2 and Phase 1 fail over where required) with TCS and Intrado location services (PSAPs) for 160+ DS3s and 6 OC3s.
• Project oversight on optical ring migration from high cost leased fiber (sonet) ring services to dark fiber utilization and overall project reporting for transport grooms in the market for 170+ DS3s and OC12s.
• Assisted national regulatory team in development of Transport E911 roll process.
• Lead after hour study groups for PMP exam preparation with 100+ participants to date.
• Confidential &T systems knowledge: Granite/Xng, AOTS-CM/Remedy, IWOS, Access Ordering, CTS, and T-meeting & Confidential &T Connect

Confidential

Project Manager

Responsibilities:

• Technical project management of internet and intranet order management systems for U-verse convergence product throughout SDLC process. Team ed ‘Best Ever’ solution from internal (ops) client for Feb. 2008 release
• Lead Issue Resolution forum on Release 6 of U-Verse including Amdocs, internal clients, 3rd party user groups, and resalers
• Provided support for change control system, lead for issue resolution across large matrix organization from Business to IT to customer, responsible PM for IT interface agreements including multi-release provisions to provide test simulators
• Vendor management and interface for suite of products from Amdocs
• Use of Mercury Quality Center for management of end-to-end, system, and user acceptance test defects
• Initiated process change in change control system for expedited change requests resulting from testing defects

Confidential

Project Manager

Responsibilities:

• Project manager in large market on data integrity for facilities and equipment inventory utilizing GRANITE/Xng interfaces extensively in initiative to reduce transport costs (in excess of $20 MM)
• Technical PM involving planning and operations groups across TDMA, GSM, and UMTS technologies for testing, tracking, assignment, and resolution of issues for the Central Region (22 state)iincluding multiple vendor resolution processes
• Managed interfaces with engineering, corporate PMO, market and sub-market project management, translations, SS7 provisioning, sales and marketing, billing, switch technicians, and other operations teams for customer experience testing
• Managed projects including switch decommission and installation, network consolidation and expansion of 850 and 1900 frequencies, E911, abbreviated dial codes, SMS, MMS, IRAT, routing, and billing
• Established a series of Excel and Access interfaces for reporting of engineering data via multiple systems including Oracle 11i (Oracle Projects) and developed a consolidated issue report using Team Track and Remedy tools to Excel via macros)
• Vendor platforms included Ericsson, Lucent, Nokia, Nortel, Siemens/Alcatel (national POC for UMTS issues)
• Tracking of cell site T1 Add/Disco for region’s annual planned, forecast, actuals to meet corporate goals

Confidential

Service Level Agreement Specialist

Responsibilities:

• Authored internal and external ITIL-based Service Level Agreements requiring expert knowledge of Microsoft Office suite including Word, Excel, PowerPoint, Visio, Project, and Access and knowledge of Mercury IT Governance applications.
• Project complexity included mission critical and business critical applications utilizing a wide variety of delivery
• Monitoring tool interfaces included: Gomez, HP OpenView, MeasureWare, Mercury SiteScope, Vital Suite, and WinRunner
• Application technologies included: iPlanet, Documentum, WebSphere/WebLogic, Tuxedo, Veritas, J2EE, UNIX, IBM
• Created first ITIL Service Catalog across corporation for the IT organization

Confidential, Arlington Heights, IL

Manager Engineering Project Management GSD Integration and System Test

Responsibilities:

• Established a Project Management Office for a global team while managing projects (CMM levels 3-5) involving Primavera / TeamPlay and MS Project, resource management, test planning, and test execution.
• Project status reporting and periodic recommendations for approval on project sign off for testing organization using PowerPoint, Excel, Visio to senior management and executive level.
• Hosted weekly and bi-weekly conference calls using NetMeeting for review and update of schedules on 2/2.5G projects, updates to 3G (USR 1.0) schedules, and global test manager meetings.
• Facilitated meetings for Test Tools development groups and developed standard set of Milestones for tracking test efforts.
• Administrator for Compass (Livelink) documentation site folders for entire director’s organization.

Confidential, Kansas City, MO

Principal Program Manager

Responsibilities:

• Technical program management over Frame Relay, IP, and operations support services and Confidential Business projects with portfolio approaching $100MM w/full project lifecycle, hardware, network engineering, and SDLC IT development.
• Reviewed Data initiatives for cross-functional team in assignment of new products, services, and infrastructure projects.
• Confidential Values Excellence monthly (Feb. 2000) for work on packet switch network testing in coordination with ION 2.5 release
• Managed ASR 22 (semi-annual Automated Service Request) update with a corporate-wide team of 200+ impacting 50+ systems and applications

Confidential, Kansas City, MO

Project Manager

Responsibilities:

• Program management for Frame Relay Network and BSG projects on ADN High Speed Switch, TPX initiatives, Nortel Passport/PSN#2 projects, and ATM to Frame Relay gateways with as many as 14 concurrent projects. Assisted in PSN#2 network growth from 38 to 212 switches.
• Managed projects up to $1.8M of software development and in excess of $10 M of hardware with high complexity across multiple development teams and user groups providing management from Feasibility through project implementation. Authored Network DRS (requirement) documents including Use Case development, review and approval.
• ATM Edge Core team member (corporate-wide panel). Nortel Partnership member (corporate-wide panel). Chaired weekly Frame Relay Status call (business and infrastructure initiatives).
• Managed and evaluated a team of four-five project managers on Frame Relay projects.
• Presented project initiatives Confidential executive level and presented Frame Relay project overview to non-TSIM groups.

Confidential, Lenexa, KS

Network Systems Management Analyst

Responsibilities:

• Performed a combination of systems management, systems installation, and performance monitoring on multi-vendor UNIX platforms using purchased and internally developed network management applications such as HP Openview.
• Primary responsibilities on customer network management products for Frame Relay and ATM circuits on HP-UX 10.01.
• Negotiated Service Level Agreements (SLA) between IT, test, operations, customer service, and customer groups.
• Interface for installation of Nortel Rapports and Magellan Passport 160s. Primary contact for NorTel Confidential Lenexa site.
• Secondary responsibilities on SONET Management System (BBOS), ATM/AMUX, DCMS 1/0, and Electronic Bonding.

Confidential, Overland Park, KS

Software Engineer

Responsibilities:

• Systems design, development, and tracking for private line customer network management platform. Responsibilities involved interfacing alarm streams from DCMS 1/0 performance monitoring from ESF/MS. C+, UNIX, client server, Oracle database applications. Use of Workbench and IE Stratus required for planning and documentation of projects.

Confidential, Atlanta, GA and Kansas City, MO

Network Technical Engineer

Responsibilities:

• Interface between Private Line Service Center and Network & IS personnel.
• System administration responsibilities on a variety of UNIX platforms impacting all PLSC groups and approximately 250 user stations. Responsibilities included troubleshooting system-to-DCS connections via PacketNet and TP connections.
• Contact for Prism/Nortel for all trouble reporting and problem resolution on 1/0 DCS management system.
• Interface with Digital Switch Corporation (Alcatel) on 1/0 frame software as it impacts network management systems.
• Vendor interaction on ESF/MS, DCMS 3/1, DacScan 3/3, Hekimian REACT (test head element management system)
• Extracted DCS data of over 100 switches using perl scripts and merged with facilities data for reconciliation.

Confidential, St. Louis, MO

Systems Analyst

Responsibilities:

• Contractor to Confidential providing system design, development, documentation,, and installation of DEC VAX Cognos Powerhouse 4GL system using PASCAL, DEC DCL drivers and RMS structured data files. Project: Call Before You Dig.
• Initial effort to transition project management from Burlingame, CA, to Kansas City, MO, reducing staff from six to one.
• Resolved loss of connectivity via software and purchase of Timplex QAM cards and Sitnet circuits.

Confidential, Spartanburg, SC

Computer Aided Engineering Software Specialist

Responsibilities:

• Managed multi=discipline engineering interfaces with engineering database applications and CAD systems.
• Database development using 4GL-database software involving screen and report generators. Responsible for documentation,, support, and continued maintenance across multiple group impact for engineering staff, purchasing and estimating groups, document support groups, office management, and corporate sales and marketing.
• Trained by Florida Power and Light staff in Deming Quality Process (completed all levels of coursework).
• Assisted Cost Accounting in reporting of utilization rates, man-hour summary of overhead and project chargeable hours.