SUMMARY:

• I am a seasoned IT professional with extensive IT management experience. I held various roles throughout my career in both technical and managerial capacities, including Developer, Systems Analyst, Business Analyst, Project Manager, IT Manager, Director, and Consultant. My approach is collaborative, developing cross functional teams to bridge the gap between the technical and business groups in organizations.
• Hospitality
• State Government
• Automotive
• Mortgage Finance
• Telemarketing
• Ocean Freight
• Communications
• Retail
• Distribution
• PMBOK (PMI)
• SDLC (Waterfall & Agile)
• Cap Gemini Project Quality System (PQS)
• CMMI
• Requirements Engineering
• ITIL
• Information Engineering
• Franklin Covey Quality Process

TECHNICAL SKILLS:

Technology and Tools: Project Management Project Portfolio Management Application Development Management Application Design Business Analysis Systems Analysis IT Consulting Budgeting Strategic & Tactical Planning Employee Development IT Governance IT Privacy

PROFESSIONAL EXPERIENCE:

Confidential

Director of Program Management

Responsibilities:

• Brought into the company to establish a Project Management Office for this digital marketing firm specializing in the hospitality industry
• Provided expertise in project management, business analysis, application architecture, and application design
• Designed and project managed an Agent Loyalty System for a major client:
• Integration with the Property Management Systems of 35 properties
• Application supported 15,000 travel agents world wide
• Integration with external providers of agency affiliation data, web site providing agent and data, bank systems providing rewards debit card services, fulfillment vendor providing marketing materials, and internal CRM application providing transactional and marketing messaging to agents
• Developed project plans, requirements documents, design specifications, wireframes, and other project artifacts
• Worked with vendors and developers to deliver the project in budget and on schedule

Confidential

Director, SAP Solutions Center

Responsibilities:

• Managed the support and enhancement of the District’s SAP ERP system
• Developed project plans, analyses, and other project artifacts
• Created application roadmaps and tactical plans
• Managed a staff of 30 full time employees plus an additional 30 contractors:
• SAP Technical group: ABAP, Security, BASIS, and Business Warehouse developers
• SAP Functional group: HR/Payroll, Financials, and Supply Chain (Materials Management, Procurement, etc.) configuration and subject matter experts
• Managed major enhancements to the SAP HR/Benefits module to enable enrollment and management of benefits plans linked to the SAP HR/Benefits module
• Integration with third party benefits management vendor’s systems
• Integration with several State of Florida agency systems
• Integration with SAP Finance and Budgeting modules
• Managed major enhancements to the SAP Plant Management and Maintenance modules to enable more accurate tracking of equipment, parts, and service and replacement activities
• Integration with third party scheduling system
• Integration with SAP Finance and Budgeting modules
• Integration with third party fleet management system
• Managed the Incident Management and Change Management process for SAP functional and technical issues using Remedy Incident and Change Management
• Managed Application Development, Business Applications, Application Support, Application Architecture, and Project Management teams
• Managed a full time staff of 30 professionals plus an additional 30 consultants and contract resources
• Provided expertise in project management, incident management, application architecture and design, and management of cross functional teams
• Managed the implementation of a major upgrade and re - implementation of the Remedy Incident Management, Change Management, and Problem Management applications
• Managed for the implementation and integration of Single Sign On (SSO) and Provisioning application:
• Integration with SAP
• Integration with Remedy Incident Management
• Integration with many major applications, including internally developed, purchased, and SaaS applications
• Managed the development of a Land Management System

Confidential

Lead Client Advocate

Responsibilities:

• Responsible for managing the IT project and application portfolios of several business units, including Incentives, Marketing, and Certified Used Vehicles
• Responsible for developing, implementing, and maintaining IT privacy practices and application features working with the corporate Privacy Officer in the Legal department
• Managed the development of a $2.8 million 4 year CRM (Customer Relationship Management) database for the Southeast Toyota division, with heavy emphasis on privacy and data enhancement considerations (this application was acknowledged as a best practice by (TMS) Toyota Motor Sales):
• Integrated with internal sales and service systems
• Integrated with Acxiom, an external provider of data enhancement service
• Integrated with ESRI’s ArcGIS system for geographic data visualization
• Integrated with a third party campaign management application
• Integrated with third party variable data digital printing services
• Managed the development of data interchange applications to exchange and synchronize data with business partners, including TMS (Toyota Motor Sales)

Confidential

I. T. Directo

Responsibilities:

• Responsible for the design of a software product for a small startup company
• Managed a staff of three developers in the design and programming of a client/server based telephony application for the corrections industry:
• Staffed a new development group for the purpose of developing a prototype product.
• Successfully developed prototype that passed pilot implementation and was eventually developed into a commercial product using an outsourced commercial software development company

Confidential

Senior Project Manager

Responsibilities:

• Responsible for the analysis, design, development, and project management of new applications in client server and Web environments
• Major applications included a document management and tracking system the acquisition of a mortgage loan origination system, and the development of a Web based policies and procedures system
• Managed a staff of 12 developers, analysts, and technical writers
• s include:
• Development of a laptop application for the evaluation of loan portfolios under consideration for acquisition.
• Development of a print facility that standardized the formats of loan related documents and managed their disposition and printing, thereby significantly reducing document preparation costs and turnaround times. Overall project budget including salaries, contact staffing, hardware, and other costs exceeded $1.5 million.
• Managed the Y2K effort for client/server and desktop applications. Budget exceeded $3 million in programming, software license upgrade, hardware upgrade, contract labor, testing software, and other related expenses.

Confidential

Programming Manager

Responsibilities:

• Responsible for the project management, analysis, programming, and maintenance of telemarketing applications for client companies
• Managed projects for four major clients (largest of which was in excess of $2 million) and the management of a staff of twelve programmers
• s include:
• Development of the company’s first database based telemarketing system for a satellite television provider client
• Enhanced the fulfillment system to provide more timely information on materials ordered and shipped

Confidential

Manager of Systems Development Services

Responsibilities:

• Responsible for the management of analysis, application software development, help desk, and a staff of 15 full time programmer/analysts and consultants
• Applications included software to support the entire process of containerized shipping, including warehousing and required legal documentation
• Directly managed an expense budget of approximately $1.5M to $2.5M and had significant input into the Information Services capital budgeting process (approximately $15M)
• Participated in the outsourcing of the mainframe hardware platform saving the company $300,000 over 3 years and in the introduction of the Crosby Quality Process in the Information Technology area
• Developed a customer service oriented Help Desk staffed by trained professionals with state-of-the-art problem management software
• Self employed and employed by several consulting firms as an information systems consultant, project manager, applications designer, and technical manager:

Confidential

Responsibilities:

• Served as technical lead in the development of the conceptual and logical data models for subject database development
• Consulted in the development of standards and procedures for using CASE tools and Information Engineering techniques, and in the establishment of Information Resource Management procedures (the standards and procedures that were developed directly influenced the successful completion of an enterprise data modeling project)

Confidential

Responsibilities:

• Consulted in the introduction and use of IEW/ADW CASE tools on a text based information search and retrieval system
• Served as technical lead in the architectural design of the server component of this client/server based application and in the application of data modeling techniques
• The design and specifications for the information search and retrieval system were completed on schedule using the new tools and techniques

Confidential

Responsibilities:

• Consulted with the data administration group in defining standards and procedures for the introduction and management of IEW CASE tools and Information Engineering methodology
• Worked with several of the pilot project teams in using CASE tools in a project environment and in teaching project management techniques
• Pilot projects were a success and the tools and methodology were adopted for regular production use
• Worked with project staff in mentoring them on project management practices and techniques.

Confidential

Responsibilities:

• Worked as technical lead on a re-development project to modernize the inventory control and sales applications
• Taught database design and programming techniques to client staff, enabling projects to be completed by S.C. Confidential Wax staff below budget and ahead of schedule

Confidential

Responsibilities:

• Served as technical project lead in the development of a statewide social services system in an ADABAS / Natural environment
• Responsibilities included serving as the project database administrator, teaching project staff ADABAS, ADAMINT, and Natural design and programming techniques and in performing quality control functions for the project
• Enhanced the productivity of the development staff through on the proper use of tools and techniques, contributed to the consulting firm's ability to complete the $3.5M project on schedule with full functionality

Confidential

Responsibilities:

• Managed the acquisition and installation of a corporate development data center and the establishment of an in-house applications development capability
• Upgraded hardware and software in both corporate and remote sites, established an application development and maintenance capability at corporate headquarters, and upgraded the company's MIS systems, enabling the owners to sell the company on more favorable terms than would have been possible otherwise

Confidential

Responsibilities:

• Managed a development team in the redesign of sales and receivables accounting systems
• Project completed on schedule and resulted in the business regaining control over the receivables function and the ability to invoice and bill customers accurately and on a timely basis
• Redesigned and implemented a revised sales and receivables accounting application and a cash application system under budget and ahead of schedule
• Client sponsor received corporate recognition for achieving results in excess of management expectations

Confidential

Responsibilities:

• Member of a team responsible for the design and implementation of a long distance toll data reduction sub-system as part of a larger project of converting and upgrading toll data processing
• Documented the existing system and created extensive test scenarios to insure that test scenarios could cover currently existing functionality

Confidential

Project Manager / Systems Analyst

Responsibilities:

• Primary responsibilities at this retail clothing chain were the analysis and design of new and enhanced systems in an Confidential mainframe environment utilizing ADABAS/Natural
• Served as project manager for the business and application architecture development
• Major s included an on-line purchasing system, a point-of-sale sales audit system, and major enhancements to the price control and credit management systems

Confidential

Manager of Merchandising Systems

Responsibilities:

• Managed the department responsible for the development of corporate sales, inventory control, and point-of-sale systems for this electronics retailer
• Responsible for the implementation of policies and practices, administration of staff and budgets, the evaluation and acquisition of software products, management of the application components, and the acquisition of ADABAS/Natural as the development environment
• The success of the merchandising applications allowed the company to grow from 20 locations in 1980 to over 180 in 1983

Confidential

Consultant

Responsibilities:

• Worked on several engagements involving programming tasks on Burroughs, Honeywell, and DEC systems
• Applications included financial and manufacturing.

Confidential

Programming Manager

Responsibilities:

• Responsible for managing a staff of three programmers plus student programmers
• Designed and implemented a graduate registration system to support the new graduate school being implemented

Confidential

Programmer/Analyst - Project Lead

Responsibilities:

• Responsible for the conversion of a number of insurance modules to an Confidential mainframe environment
• Project lead responsibility for all JCL conversions and production job scheduling

Confidential

Programmer/Analyst

Responsibilities:

• Responsible for the analysis and programming of life insurance policy documents
• The environment was Confidential mainframe with assembler language and JCL