SUMMARY:

• Successful leader and Manager with over 20 years driving business results within technology for multiple organizations including Confidential, Confidential &T, Confidential, Confidential, Confidential, Confidential, and several Public Sector Clients.
• Expertise in Project/Program Management; Delivery Management; Account Management; Program Management Office (PMO) start - up, management, and turnaround.
• Experienced in directing large on-shore, near-shore, and off-shore teams; managed several complex and large systems integration and infrastructure migration projects; product development and roll out management; software development life cycles (SDLCs); AGILE project management; vendor and subcontractor management; creating and implementing innovative strategies; and improving processes.

TECHNICAL SKILLS:

Industries: e-commerce, Telecommunications, Government, Retail, Automotive, Travel, and Transportation

Project Domain: Application Development, Systems Integration, PMO, e-Business Integration, Large Data Migrations, ETL, e-Services, BI, Customer Care, Enterprise Asset Management Systems, Webservices, SOA, Operations, Infrastructure and Data Center Move, Disaster Recovery Planning; PC Refresh, and Managed Services

Tools: RALLY, MS Project Server, Primavera, HP-QC, VISIO, Microsoft Office, Quickbase, RUP

PROFESSIONAL EXPERIENCE:

Program Manager, Department of Technology, Management

Confidential, Lansing, Michigan

Responsibilities:

• Responsible for taking several key initiatives through the initiation and planning phase including:
• Child Welfare Licensing System
• Central Registry for the Providers
• Medical Passport for Foster Children

Managing Partner

Confidential, Reston VA

Responsibilities:

• Lead and managed testing, pilot, and US product launch of a marketing and sales automation platform that helps small and medium businesses get the most out of their marketing investments such as Google Adwords. The platform identifies exactly where the inquiries are coming and helps businesses with follow-up actions to get more paying customers and increase revenue and profits. Confidential intelligent tracking, the platform provides several lead management features that will help the customers get most out of their investment in marketing.

Manager, Project Management Office

Confidential, Thousand Oaks, CA

Responsibilities:

• Led and Managed the Project Management Office for Confidential ’s IT managed services account ($30M+/year) for Confidential . Managed day-to-day operations of the Project Management Office and oversight of all PMs and project work. The project portfolio included 40+ active projects and opportunities that include Change Requests, New Projects, Contract Changes, and New Services.
• Streamlined the PMO processes, tools, and reporting; improving project performances (from 60 to 80% in Green) and team morale; and creating and getting approvals for several new change requests and projects ($2 million in additional services revenue);
• Managed the PC Refresh 2015 Project which is replacing Confidential ’s 9000 laptops worldwide.
• Provided PMO oversight on a large project for migrating applications from Confidential ’s data centers in Washington (USWA) and Colorado (USBO) to their leased facility Confidential Switch SuperNAP Tier 4+ datacenter Confidential Nevada (USLV).

Sr. IT Project/Program Manager

Confidential, Alexandria, VA

Responsibilities:

• Successfully managed the Agency’s largest IT project for three years (FY12/13/14); Initiated and managed four projects totaling over $100M in funding.
• Managed a “Matrixed Team” of over 100 resources from several vendors and Confidential personnel from over 10 different branches within the Confidential ’s IT Offices.
• Successfully delivered 8 releases of the Docket and Application Viewer (DAVE), a next-GEN application that is being deployed to nearly 10000 patent examiners. This application is replacing several legacy applications and providing the platform for many other key initiatives within the patents End-to-End (PE2E) portfolio. The CIO called the latest release of DAVE “a historic day in Confidential ’s IT.”
• Used AGILE development framework for project delivery and several project management and office automation tools to manage customer communications, collaboration, and reporting to executive management. The effort involved retiring several legacy applications, creating web-service interfaces, a MYSQL Database cluster, data migrations (>100 TB), ETL, creating an enterprise data warehouse, interfacing with content management system, search engines, and user-centered design for UI using open source technology stack.
• Managed communications with internal/external stakeholders, business PMs/SMEs, and Unions.
• Worked extensively with customer, end users, and Subject Matter Experts (SMEs) from all levels of the organization to produce high-quality results and deliverables with a goal of transitioning into a successful implementation.

Management Consultant

Confidential, Washington, DC

Responsibilities:

• Enterprise Migration to Win 7/Office 2010 platform; The effort involved migrating/upgrading over 100 applications and upgrading over 10000 user desktops in 4 different images.
• Design and Development of Passenger Information Display Systems (PIDS).
• Web Services Interface for Central Electric Tracking and Communications Systems (CETC).
• Migration of Confidential ’s Data Center from Manassas, VA to Raleigh, NS; Managed the migration of over 200 Servers Supporting Intranet Applications.
• IT-PMO Setup - Processes, Governance, Guidance, and Templates,
• Management of IT Capital Project’s Portfolio including projects with Marketing and Product Management, Engineering, and Transportation departments. and Mentoring Confidential PMs.

Delivery Project Executive

Confidential, Bethesda, MD

Responsibilities:

• As a Delivery Project Executive (DPE), managed Automotive Sector accounts for MBUSI, Chrysler, Freightliner, and BMW (Portfolio $10 Million USD). Application Portfolio included 10 legacy and package applications including SAP SD/MM Implementation, Procurement, Distribution, and On-Line Warranty System projects. Responsibilities included day-to-day delivery of the Confidential ’s contracted services for the accounts managed, account growth, client relationship management, and full financial responsibility for the Confidential ’s scope of work.
• As a Senior IT Project Manager, managed 10 projects, totaling over $50 million in funding from clients including FEMA, Confidential &T, Blockbuster, and Confidential (internal).
• Managed IT/Data Management tasks in the Multi-Hazard Map Modernization Program (MHMMP) for Federal Emergency Management Agency (FEMA). This project was the 4th largest non-defense, federally funded I/T project in 2004, addressing one of the FEMA’s highest hazard-mitigation priorities.
• Managed 4 of the 10 major projects for the GVPN (Global Virtual Private Network) program for Confidential &T.
• Led the effort to establish and implement a Project Management Office (PMO) Confidential Technologies ( Confidential ).
• Led the “Revenue Deferral and Allocation” application design project, part of an initiative to enable in-store and on-line subscription service for Blockbuster.
• Managed Phase II of an initiative to address performance engineering, reliability and scalability requirements for the Confidential &T’s Universal Platform (UP) application. The key aspects of the legacy system model were reverse engineered to convert the system to a web-based system for all users.
• Managed the defects reported by the Performance Team to resolution by Confidential and Siebel developers on the CRM R7 2002.10 implementation project for Confidential .com.
• Managed a project to re-architect and upgrade the customer care platform from a HP-UNIX to a PC-based client. The redesign upgraded the platform to a flexible web-enabled architecture utilizing Confidential &T's IT infrastructure while reducing the number of Tier II servers. This project, termed CCP2, has migrated 12000 user workstations from HP-UNIX to WIN2000 desktop, spanning over 60 user centers. Responsible for interfacing with the client and the technical team leads to carry out the CITRIX-based re-architecture (i.e., migration of Tier II X-Motif applications) proof-of-the-concept effort, requirements analysis, system design and engineering, development, Q/A, load and soak testing, user acceptance testing, migration,, and phased deployment efforts.
• Managed successful delivery of 5 major releases of CCP2, including setup of a disaster recovery site.
• Managed several Matrixed Team in projects consisting of over 300 resources from Confidential, vendors, and client resources including 20 IT Project Managers.
• Managed off-shore teams from India, Hong Kong, and Brazil on Confidential &T projects.
• Managed 3 project that received CMMI Levels 3 and 4 s.
• Met or exceeded P/L and utilization targets each year.
• Key participant in proposal/capture effort for the Multi-Hazard Map Modernization Program (MHMMP) for Federal Emergency Management Agency (FEMA).

Integration Manager

Confidential, Washington, DC

• Led a 20-member team to develop a web-application that provided customers the ability, in real-time, of comparison shopping and purchasing a variety of merchandise with a single checkout transaction. Real-time information extraction and transaction processing capability was established for over 100 merchants using a business-to-business (B2B) tool developed by WebMethods, significantly expanding the categories and merchants supported by this shopping solution. Effort resulted in successful launching of the e-shopping services to three clients and set-up of a turn-key solution for the future clients.

Project Manager

Confidential

Responsibilities:

• Managed the development, implementation, and support of electronic vehicle registration and titling (ERT) systems for Confidential, inc. Led a 15-member team in enhancing, fielding, and support of the internet-based ERT systems for the States of Ohio and North Carolina. The effort resulted in improving the usability of the products, customer satisfaction, ERT processing time, and obtaining the necessary State for the fee-based services and commercial launch in Ohio and North Carolina. Developed the business plan, product plan, and business requirements specifications for the internet-based product planned for the State of Massachusetts.