PROFESSIONAL SUMMARYA highly motivated and confident individual with business and information systems background who wishes to carve a career in a corporation that provides opportunity to develop and excel in my existing analytical and computer skills with prospects for advancement. Experience as a Business System Support Analyst and Data Analyst working with reporting, documentation, support and analysis. Good communication skills and the ability to work both independently and with a team.

TECHNICAL EXPERIENCE

Database: MS SQL Server 7.0, MS SQL 2005, Oracle 9,Oracle 10g, Oracle 11g, MS Access, Teradata
Software: WordPerfect, MS Visual Studio, MS FrontPage, MS Visio, MS Office 2K,MS Office 2003, Lotus Notes, Norton Anti-Virus, MS Excel, SAP, Crystal Report, SalesForce.com,SAP, Sharepoint 2010, Cognos, Microstrategy
Programming Language: Java, SAS, C, C++, HTML, ASP.NET, XML, JavaScript, Visual Basic 6, SQL, OO PL/SQL, Servlets, JSF, JSLT, PHP
Operating Systems: Windows 95, 98, NT, Win2K, ME, XP, Linux, UNIX, Solaris
Networking: CISCO router
Other Skills: Foreign Languages: English, Mandarin, Taiwanese and Cantonese

PROFESSIONAL EXPERIENCE

April’11 - Present Confidential Baltimore, Maryland
Business Data Analyst - Consultant 
Job Scope:

• For the Health Information Technology for Economic and Clinical Health (HITECH) Medicaid Electronic Health Record (EHR) Incentive Payment Program Registration & Attestation System and Provider Enrollment, Chain and Ownership System(PECOS)
• Play the role of business and data analyst for the Tier 2 Level Production Support/Functional Team
• Response to requests for data analysis and research
• Analyze data generated from different systems’ databases based on different requirements and Ad-hoc analysis
• Generate daily/weekly/monthly reports based on different analysis requirements from client- CMS-(Center of Medicare and Medicaid Services)
• Evaluating, maintaining and optimizing website or systems’ performance
• Identify and extract critical indicators from large and complex data sets and interpret and translate those indicators in a business context
• Present reports generated from the analyzed data to client
• Making qualitative and quantitative analysis on the generated data for detection of errors, abnormalities
• Ensure that the systems are running and submitted on time according to compliance requirements
• Investigate day-to-day activities to prevent errors, malfunctions and data integrity
• Serve as backup and provide support for other team members
• Use of MS Sharepoint to monitor and disseminate date lines and due dates to ensure that the projects involved are updated according to deliverable plans

Sept’10 –March’11 Confidential Frederick, Maryland
Database Analyst 
Job Scope:

• Work as database analyst in the Servicing Data and Analytics Department and handled all the duties and responsibilities of this position
• Generate daily/weekly/monthly reports based on different analysis requirements from different departments with MS SQL Server 2005, Oracle, SAS and MS EXCEL for Business Units
• Assist in the automation of reports with the use of SAS and Visual Basic 6
• Assist the various departments’ managers and Business Units in developing reports, including ad-hoc analysis reports, presentations, and analysis for upper management.
• Ensure that the reports are running and submitted on time according to service level agreement(SLA).
• Extract data from existing data sources for qualitative and quantitative analysis for decision making purposes
• Investigate day-to-day activities to prevent errors, malfunctions and data integrity
• Monitor data errors, fixed, and updated systems accordingly
• Mainlyresponsiblefor database programming and database conversion
• Design a database to increase efficiency in data reporting.
• Responsiblefor supporting and providing backup for other team members
• Provide help to the various project/departmental managers

Mar’07- Aug’10 Confidential Reston, Virginia
System Support Analyst
Job Scope:

• DATA ANALYST: Assist the Sales and Marketing Service department by providing ad-hoc analyses to support sales initiatives, within Excel and MS SQL Server
• Extracted data from corporate warehouse for weekly/monthly reports for Compliance, Risk, Sales and Marketing Department, and system developing team with SQL queries
• Assemble, transform and analyze data from corporate warehouse, then present reports and key findings on challenges that do not have a clear solution
• PROJECT MANAGEMENT: Served as resource to team members and simultaneously manage multiple projects at different stages of the project
• Interact directly with internal and external clients
• Recognize data issues, then working efficiently with other departments to resolve issues
• SYSTEM ANALYSIS: Assist in redesigning of business process and documentation through interviewing end users in order to collect detailed business requirements for projects
• Provide analysis and evaluation for user business problems as well as for development of system recommendation to meet individual business requirements
• Translate high-level business requirements into functional specifications for business application development
• TECHNICAL SUPPORT: Provided tier 1 to tier 3 support to end users for ERP system
• Provided tier 1 and tier 2 supports to end users who experienced technical issues while accessing the ERP system remotely via phone and emails, not limited to including the use of software like LogMeIn
• Updated documentation on system enhancements and disseminated updates to end users periodically
• Creating and updating the status of tickets, to ensure that the cases were handled according to service level agreement(SLA)
• Working with engineers to resolve tier 3 technical issues for end users for ERP and Salesforce.com
• SYSTEM ADMINISTRATOR: Provided configuration of UI for end-users and provided technical support for ERP(SAP) and SalesForce.com, allocating relevant permissions to individual users in a network to ensure better system security

EDUCATION

College:
Confidential University 
M.S., Management Information Systems

Graduate School: 
Confidential University 
Bachelor of Business Administration

Certifications:
Oracle Certified Associates(OCA)

Other Training:CMMI Level 5 – SDLC EOP Training