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Business Analyst Resume Profile

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San Dimas, CA

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Selected Accomplishments
  • Trained end-users on how to use web-based performance-tracking software, using my experience as a substitute teacher.
  • Worked closely with Quality Assurance to execute test scripts, verify correct output and approve the results for new software
  • Provided timely reports to management regarding performance with each state agency's data exchanges.

Experience
Confgidential

Business Analyst

  • Daily activities include communication with all state agencies to receive, store and maintain rate and tax data on ADP systems.
  • Obtain and analyze agency data via several medias, Cds, tapes and electronic transfer, requiring knowledge of software such as Excel, JCL and Cobol
  • Provide training to end-users using web-based products like Sharepoint, Word, Access and Toad.
  • Participate in projects using Planview, including create specs, report them to project leader , and review and analyze impact to other systems and departments.

Confgidential

Substitute Teacher

  • Responsible for over 220 students.
  • Teach K through 12 grades.
  • Responsible for team meetings, progress reports and report cards.

Confgidential

Computer Programmer/Analyst

  • Part of several projects to upgrade software and manage deadlines to ensure on-time delivery
  • Trained/taught new employees on the programs and system.
  • Analyzed and created specifications for new software.
  • Executed test scripts for software.
  • Worked with end-users daily to ensure open communication and proper specifications.
Confgidential

Computer Programmer/Analyst

  • Wrote and maintained all software pertaining to elections.
  • Trained/taught customers on new and existing systems and software.
  • Headed several projects to create new, more efficient software.
  • Worked directly with customers over the phone.

Confgidential

Customer Service Representative

  • Handled 120 calls per 5 hour shift.
  • Helped customers with technical assistance.

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