SUMMARY:

Highly accomplished and technically sophisticated Senior Business Analyst with Over 10 years of Business IT. Experienced in full lifecycle system development processes business process documentation and analysis and delivering enterprise solutions to support the business. Demonstrated success working with federal agencies, private corporations, and contractors / subcontractors to support system integration, development, and implementation projects to capitalize on cutting-edge technologies.

Operations and Management Strengths:

• Business Process Modeling
• Effective Change Management
• System Development Life Cycle
• Risk Assessment / Mitigation
• Stakeholder Communication
• Quality Assurance /Testing / Bug Tracking / Resolution
• Web-based Applications / Intranets / Extranets
• Technical / Project Documentation
• Operational and Functional Alignment
• Data Quality / Standardization
• Successfully deployed business solutions in HR, Finance, Operations, Manufacturing, and Marketing/Sales while working with/for fortune 500 companies in Banking/Investment Banking, Insurance, Health Care and Manufacturing.

Technical Expertise:

• Operating Systems: MS Windows, CMS, EHR, EMR, ClearHealth, Darwin MS-DOS, Google, HP-UX, Intel, Mac OS, RDOS, NetWare, LynxOS, Cisco, JavaOS, Windows, UNIX, Solaris, Linux
• Software Eng Tools: MS Office, MS Project, MS Visio, MS Dreamwaver, MS Visual, MySQL, MS Access, Teradata, Nexus DB, Sybase, OpenOffice.org Base, Crystal Reports, SAP, Salesforce.com, ADP
• SDLC Methodologies: Rational Unified Process, Waterfall Methodology, Agile Scrum
• Web Technologies: HTML, XML
• Development Languages: C Shell, C ISO/IEC , C , BETA, .Net, Java, Jscript.NET, SML, PEARL, SAS, Microsoft Visual C , Windows PowerShell
• ERP Software: Microsoft Dynamics AX, SAP, Oracle E-Business Suite, Peoplesoft, SaaS, SQL Ledger, Epicor Enterprise, JD Edwards, Retail, NetSuite, Primavera P3/P6, ACL, IDEA

Professional Experience:

Confidential

Position: System Business Analyst

Responsibilities:

• Facilitate business decision making by performing analysis, producing decision documents, and other documentation as needed facilitate decision meetings as needed
• Facilitated and led group discussions to elicit requirements in Joint Application Development JAD sessions by communicating with documented business requirement document working prototype and work flow diagrams.
• Maintained reference documents for the various EDPS edits.
• Involved in building the ETL architecture and Source to Target mapping to load data into Data warehouse.
• Involved in Dimensional modeling Star Schema of the Data warehouse and used Erwin to design the business process, dimensions and measured facts.
• Extracted the data from the flat files and other RDBMS databases into staging area and populated onto Data warehouse.
• Wrote UNIX shell Scripts PMCMD commands for FTP of files from remote server and backup of repository and folder.
• Developed Business Flow diagrams, Activity/ State diagrams and Sequence diagrams so that the development team and other stake holders can understand the business process.
• Involved in performing Gap Analysis in the upgrade of the existing claims processing system and highlighting related issues.
• Prepared Business Requirement Documents BRD and System requirements specifications document along with Use cases.
• Organized daily scrum meetings to aid and track product development
• Build Scope Statements and business requirements for system / business process integration related deliverables
• Perform gap analysis between current state and future state requirements

Confidential

Position: Senior IT Business Analyst / Team Lead

Responsibilities:

• Provided SDLC Methodology for developing ASP Web Site for Auto Financing Market Place Managing staff of 15 and developed staffing model to grow department staffing to 35 turn department into technology group for developing ASP site to handle 500,000 financial transactions, 2.5 billion monthly transactions.
• Facilitated and conducted JAD Joint Application Design Sessions to determine business requirements and lead designer for developing multi-user LAN based software systems for new Claims Payment Processing System accounts payable. System tracks payment of 130 million in annual claims payment 1200 daily checks and 1800 explanation of Benefits Statements, electronic transfer of documents to ADP for printing.
• Maintained a requirements traceability matrix as linked to code in order to keep the clients and all the teams up-to-date with the current progress of the project.
• Parsed high-level design specification to simple ETL coding and mapping standards.
• Used Type 1 SCD and Type 2 SCD mappings to update slowly Changing Dimension Tables.
• Extensively used SQL loader to load data from flat files to the database tables in Oracle.
• Assisted with the process of changes to the EDPS processing of claims based upon added functionality requests from CMS.
• Document requirements specifications using high-maturity methods, processes and tools.
• Prioritize the requirements and also segregate them in terms of functional and non-functional requirements.
• Worked on workflow of the project concentrating on current and future workflow descriptions and created Use case diagrams using MSVisio.
• Validate and revalidate the requirements and align them with the specific business processes and business needs.
• Support aspects of the business cycle, including proposals, feasibility studies, and implementations.
• Consider the business implications of the application of technology to the current business environment.

Confidential

Position: Project Manager / Senior IT Business Analyst

Responsibilities:

• Created workflow rules and defined related tasks, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Managed the regional marketing department, which included starting up a new division, qualifying and managing leads, product development, territory development, trade shows, evaluating sales performance and some advertising.
• Consulting on developing a sales force, a customer service department and a wide variety of other business related issues.
• Customized page layouts for Campaigns, Leads, Opportunity, Contacts and Accounts depending upon user roles, and groups.
• Maximized profitability by reviewing RFIs and ensuring feasibility of changes and pricing.
• Developed SQR Interfaces inbound outbound and Reports to load data from external systems into PeopleSoft GL.
• Led new program startups, baseline development, cost scheduling, and each visibility/tracking.
• Developed an automated system to upload of HRMS transactions into PeopleSoft. For this an Application Engine program and Component Interface was used to insert data into PeopleSoft HRMS Tables.
• Primary and secondary support to PeopleSoft Finance and HRMS application.
• Participated in requirements Gathering and definition of Entity Relationship diagrams using MS Visio2007.
• Developed training curricula, new methodologies, tools, financial reports, and documentation.
• Design and integrate business processes and data flows between CRM applications and other applications, such as back office/ERP applications
• Customized tab worked with various standard objects including Accounts, Contacts, Leads, Campaigns and Cases.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

Confidential

Position: Software Project Engineer / Senior IT Business Analyst

Responsibilities:

• Provided engineering planning and scheduling support for multiple engineering programs at international aerospace consulting firm. Created, tracked, scheduled and reviewed schedules per customers requirements and laid out the schedule in the Integrated Master Plan/Schedule IMP/IMS WBS standard.
• Involved in developing and customizing the reports using the tools PS Query SQR, and crystal reports.
• Development of Reports using SQR and crystal reports, Application Engine, People Code.
• Mentor junior Developers on PeopleSoft functionalities and tools.
• Improved efficiency by standardizing scheduling and business analysis functions.
• Managed assigned projects according to the project management methodology, planning tasks, controlling resources and monitoring progress, in order to effectively complete assigned projects.
• Directed design, development, and implementation of organizational process improvements to support creation of software support.
• Master Scheduler for entire project.
• Led business process analysis and architecture, project management, budgeting, and issue resolution. Supervised cross-functional teams. Evaluated change requests. Tracked costs. Directed project life cycle and completed project on time and within budget.
• Prioritized, plan and managed multiple projects using Primavera Project Planner Tool Involved in creating automated Test Scripts representing various Transactions, Documenting the Load Testing Process and Methodology. Created meaningful reports for analysis and integrated the Performance Testing in the SDLC.
• Reviewed Design Documents, Requirements Analysis Specifications with Project Lead, Business Owners and the Technical Lead and updated project schedule in Primavera.
• Created/maintained, tracked, scheduled and reviewed schedules per customers requirements and laid out the schedule in the Integrated Master Plan/Schedule IMP/IMS WBS standard. Reviewed monthly with the customer on the status of the critical path.
• Ability to facilitate meetings, including agenda and minute preparation.
• Maintains a detailed project plan for each project updates the project plan to accurately reflect the project status.
• Recipient of several awards for superior performance and outstanding communications.
• Develop data conversion and testing strategies

Confidential

Position: Senior System Analyst / Senior Financial Analyst

Responsibilities:

• Implementing software development methodology for designing and building multi-user software applications that administer Mental Health benefits for 3.75 million insured participants, researched EDI for use in Eligibility tracking.
• Transform processes/toolsets of geographically dispersed medical units into a cohesive, standardized set of solutions that elevated efficiency and accuracy hospital-wide.
• Understanding and documenting business processes and workflows and their relationships to current and future software solutions.
• Reconciled monthly cash disbursements and receipts to statement of cash flows with Vice President and Executive Director.
• Gathered and assessed needs from internal business units created custom solutions to resolve issues system slowdowns, virus outbreaks and process bottlenecks and developed functional specifications.
• Defined and established standard operations procedures for the management of Medicare data from Enrollment to Risk Adjustment / EDPS, including Premium Billing and PDE.
• Claim Transactions and Billing Transactions Created flows for adequate matching of claims. Performed data mapping by matching the billing file and EDI claim file record claims received from Medicare and Medicaid agencies.
• Validated the following: 837 Health Care Claims for Encounters , 835 Health Care Claims payment/ Remittance , 270/271 Eligibility request/Response , 834 Enrollment/ Dis-enrollment to a health plan for Part B and Part A of Medicare health claims.
• Co-led the implementation of MEDITECH system.
• Documented workflows and executed comprehensive training plan to medical staff.
• Championed the implementation of coding reviews that detected programming errors early in the development process, accelerating product go-to-market time by more than 15
• Prepared business requirements Documents BRD and got sign off to be used by the developers.
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using Unified Modeling Language UML , and with Rational Rose.
• Used the BPMN to GAP Analysis to bridge the gap between business processes.

Confidential

Position: Project Manager

Responsibilities:

• Created prototypes of the GUI environment using iRise to be used by the developers during the design phase.
• Document, analyze and define the user and system requirements and use Rational Requisite Pro to manage the requirements.
• Developed detail class diagrams and sequence diagrams using Rational Rose.
• Developed as-is and to-be business processes using BPMN standards.
• Identified and establish scope and parameters of requirements analysis in order to define impact, outcome criteria, and measure-taking actions through interface analysis, prototyping and JRP/JAD sessions with Focus group.

Technical Expertise:

• Operating Systems: MS Windows, CMS, EHR, EMR, ClearHealth, Darwin MS-DOS, Google, HP-UX, Intel, Mac OS, RDOS, NetWare, LynxOS, Cisco, JavaOS, Windows, UNIX, Solaris, Linux
• Software Eng Tools: MS Office, MS Project, MS Visio, MS Dreamwaver, MS Visual, MySQL, MS Access, Teradata, Nexus DB, Sybase, OpenOffice.org Base, Crystal Reports, SAP, Salesforce.com, ADP
• SDLC Methodologies: Rational Unified Process, Waterfall Methodology, Agile Scrum
• Web Technologies: HTML, XML
• Development Languages: C Shell, C ISO/IEC , C , BETA, .Net, Java, Jscript.NET, SML, PEARL, SAS, Microsoft Visual C , Windows PowerShell
• ERP Software: Microsoft Dynamics AX, SAP, Oracle E-Business Suite, Peoplesoft, SaaS, SQL Ledger, Epicor Enterprise, JD Edwards, Retail, NetSuite, Primavera P3/P6, ACL, IDEA