CAREER SUMMARY

Business professional With a 8 years of results-driven experience in BPM solution, where implementation,system modifications and policies/ procedure development have supported large multi-user networks, drove system design and architecture improvements to meet changing business needs. A result oriented Business Analyst having more than 4 years of experience in the Pharmaceutical/Biotechnology and Healthcare Industry with extensive requirement gathering for custom solution in the cross functional areas like pre-clinical, clinical, drug development, pharmaceutical and bioinformatics. Worked heavily on Clinical Trials using IVR to conduct global clinical trials and manage the large volumes of data generated. Assisted in Clinical Data Management and Clinical Trials Management. Worked in the ARISg Implementation of the EHR-Pharmacy Module. Thorough experience of providing in-depth analysis to business processes Data Warehouses using Business Intelligence tools such as Cognos, Business Objects etc. Experience in working on ETL applications/Data Marts Data Warehouses Exposure to HIPAA Compliance requirements and HL 7 standards .Have also worked with Operational Risk Management teams to monitor operational risk. Actively involved in setting up an Operational Risk Management Framework to reduce operational risk.

TECHNICAL SKILLS:

Diversified experience with Strong Business analysis skills including in depth knowledge of Software Development Life Cycle SDLC , having thorough understanding of various phases like Requirements, Analysis/Design, Testing and Practical Knowledge of RUP, RAD, Waterfall Model and Agile Software Development Model. Accomplished at UAT user acceptance testing , Functionality Testing, Unit testing, System Testing, Integration Testing and Regression Testing. Also have a good command over SQL and UNIX RPSA, Agile,AIX,Perl,PL/SQL,System Admin,Test Plans .

Project Methodologies SDLC : RUP , Waterfall, Agile, Spiral

Business Modeling Tools: Rational Rose, MS Visio, Clear Case, Serena

Requirement Management Tools: Rational Requisite Pro

Defect Tracking Tools: Rational Clear Quest, QTP, Quality Center

Business Applications: MS Access, Excel, Word, Outlook, PowerPoint, Visio and SharePoint

Version Control Systems: Rational Clear Case

Supporting language: HTML,XML, SQL

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Analyst

Responsibilities:

• Prepared project plans, data quality standards, Business Requirement Document BRD , Functional Requirement Document FRD , method for data reconciliation Prioritize requirements with customers and business owners
• Developed user interfaces, flow diagrams, designed data structures according to requirements for Web Application
• Gathered Product data attributes by inspecting Product documentation and user interviews
• Defined Product Master Data hierarchy and Product attribute mapping, Enhanced and enriched product information through data analysis , Defined business rules to improve data quality
• Built Product Information Library using Oracle Product Data Hub PDH and Oracle Product Information Management PIM Suit of Software products for products such as: Payments/Worldlink, Receivables, Treasury Services, Liquidity Solutions
• Developed data migration techniques, data reconciliation procedures, validation of migrated data to check for consistency
• Performed manual testing, tracked, managed and prioritized issues with team and customer

Environments: Odis tools, eCharts, APPIAN, MS Office, Outlook, WebDU, WebTRN, WebQA, eClinical Works EMR, Optimus EMR, Allscripts 11.0 EMR, Siemens Soarian EMR, Crystal Reports

Confidential

Business Analyst

Responsibilities

• Coordinated with SME's of Foreign Exchange Trading, Futures, and Options to capture requirements dependencies for enhancements in the application.
• Functional experience in FX Foreign Exchange processes, related applications based on technologies such as SWIFT. Also involved in applications for trade processing and Fund reconciliation.
• Extensively used SharePoint for content management, and to share the information with the groups involved during the project.
• documented existing and proposed process flow and conducted GAP analysis.
• Identified and Analyzed key potential Risks along with the entire Project Development Life Cycle, Developed Risk
• Mitigation Plan, and assisted PM in Risk Management.
• Performed Project planning requirements gathering by using RUP methodology
• Prepared Use Case Diagrams to explain the business requirements for Trading Customer with the options to buy or sell
• Foreign Exchange.
• Coordinated with system analysts Tech lead to create Software requirements document.
• Maintained and kept track of stakeholder's requests for enhancements and changes using Rational Clear Quest. Written
• SQL scripts to pull the data from the existing database based on the business rules.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML Unified Modeling Language methodologies.
• Assisted in creating enterprise banking data model, created SQL stored procedures to access customer information and implementing corresponding data access objects.

Environment: RUP, Rational Requisite Pro, UML Use Cases, HTML, SQL, Use Case Documentation, MS Visio,SQL,Rational Clear Quest, SharePoint.

Confidential

Business Analyst / Project Coordinator Fixed Income Middle Office

Responsibilities:

• Promoted, sold and referred products and services to new customers and clients
• Establish, develop, retain and deepen long term relationships with bank clients
• Proactively meeting with customers to identify needs and goals
• Open and maintain full range of retail accounts and services
• Perform all daily personal banking tasks maintenance and follow-ups with clients
• Provide customer issue resolution and research inquiries
• Financial analyst of daily transactions and keeping the record of closed/open accounts
• Customer Service Representative for handling new customers for business and retail banking
• Managed and personally handled closing of customer accounts
• Accomplished flawless bookkeeping and retail accounts
• Administered reconciliation of checks Certificate of Deposit Checks, Expense and Cashier Checks and optimized issues reconciliation process and issues resolution
• Prepare and maintain the record of close accounts in Word Excel
• Generating bank account statements to the customers upon request
• Mailing out regular bank statements to the customers

Environment: Facets, Windows 2003, Oracle, MQC, QTP, MQJ Explorer, Facets UNIX, SQL, Rational Suite

Confidential

Business Analyst

Responsibilities:

• Interacted with stakeholders and end users in order to define the purpose and scope of application and gather User Requirements.
• Created Requirement Specification Documents after conducting Interviews with End Users, JAD Sessions and analyzed their current systems.
• Involved in Medicare, Medicaid and also in International Classification Disease ICD .
• Involved in gathering requirements that comply with HIPAA 5010, HL7 and ANSI X 12 format regulations to protect the privacy of the employee insured under any policy.
• Conducted and involved in functional requirement reviews and walkthrough with the designers, developers and stakeholders.
• Monitoring Defect Tracking using Rational Clear Quest to ensure that testing effort is progressing with the development team.
• Involved in GUI Design sessions with the Usability Team and testing Browser compatibility and navigation.
• Actively involved in analyzing the As-Is process and designing to-be process as a part of business process re-engineering module, using TQM as a tool to handle various problems encountered during the effort to improve the process continuously.
• Managed the change request and analyzed the impact of the change request on the application in regards to Project Plan, Project Scope and Project Schedule.
• Interacted with users using existing Mainframe system for better understanding of business flow and implementation.
• Clarified QA team issues and reviewed test plans and test scripts developed by QA team to make sure that all requirements will be covered in scripts and tested properly.
• Organized meetings to discuss outstanding issues with QA team and developers

Environment: Rational Suite, FACETS, SQL, UNIX, Java, File-Aid, ClearCase, Clear Quest, Microsoft Visio, MS Access.

Confidential

Business Analyst

Responsibilities:

• Part of the team for migration of HIPAA EDI X12 4010 series to 5010 series for EDI Transaction code sets:837 Claim and encounters
• Performed GAP analysis of 4010 and 5010 EDI transaction using implementation guide to identify the changes in the segments and data elements.
• Worked on analysis of FACETS claims processing system and to gathered requirements to comply with HIPAA 5010 requirements
• Documented the business Requirements Document BRD and the Functional Specification Document FSD .
• Identified Actors, Activities, Artifacts and Workflows and developed use case diagrams using Rational Rose.
• Analyzed SQL queries that were used by the testing team to validate the data in the back-end Oracle Database.
• Created Use Cases using UML and managed the entire functional requirements life cycle using Rational Unified Process, Requisite Pro.
• Produced clear user manuals training guides for User Acceptance Testing UAT and deployment for end-clients with step-by-step instructions and appropriate GUI screenshots.
• Generated the sequence, state chart, and activity diagrams to enable understanding and representation of the business processes for ease of software system development in Rational Unified Process RUP methodologies using Rational Rose.
• Created use cases specifications, use case diagrams, swim lane diagrams, component diagram and context diagrams to define the workflow and segregate high-level and low-level requirements using MS Visio.
• Conducted and Participated JAD sessions to gain consensus on various issues related to the project. Acted as a facilitator on different occasions.
• Held regular meetings with the business users and SME'S to priorities the business Requirements.
• Worked with issues coming from Reference, Cross Reference, Operational tables in the Oracle Database and Updating the tables per the requirements using Oracle SQL

Environment: Rational Suite, FACETS, SQL, UNIX, Java, File-Aid, ClearCase, Clear Quest, Microsoft Visio, MS Access.

Confidential

Business Analyst

Responsibilities:

• Worked in different types of Projects at ABBOTT such as CTMS Clinical Trial Management System , CDW Clinical Data Warehousing CDC Clinical Document Control .
• Worked with requirement gathering of Noetix reporting tool by interacting with the various SMEs of Abbott the Noetix corp. through interviews and prototyping.
• Responsible for conducting Joint Application Development JAD sessions with the partner NoetixCorporation , Executive sponsor Project managers of Abbott for the requirement gathering of CTMS-Noetix integration project.
• Responsible for preparing the requirement document for the customization of the Noetix reporting tool.
• Took an active part in sizing of the CTMS project.
• Created Project charter and RAM for the CTMS-Noetix integration Project.
• Responsible for preparing the RFP Request for Proposal according to the guideline for the vendor selection purpose.
• Responsible for the development of Business Context diagram along with the SME for the integration project using Microsoft Visio.
• Completed the BRD along with the other Business analyst.
• Prepared the Functional Design Document with Use cases and Activity diagram covering all the Business needs.
• Took an active part in creating the Technical Design Document including Class diagram, assisted the Architect to create the design document from the FSD making sure that all the use cases are covered.
• Responsible for creating maintaining Requirement Traceability Matrix in order to track the development and QA process.
• Closely involved with the QA team assisted them to develop quality Test cases by referring the Use cases.
• Assisted the QA team to complete the performance testing of the integration project.
• Assisted with the Project Manager to define project milestones, schedules, monitoring progress and updating plans using MS Project.
• Using Documentum monitored change requests and documented requirements, integrating them with Use Cases.
• Responsible for documenting the Abbott Siebel eClinical installation user manual for the development and QA team.
• Played an active role in the UAT and the release of CTMS integration project.

Environment: Noetix, UML, Siebel eClinical, TOAD, MS Visio, Remedy bug tracking tool Documentum.

Confidential

Business Analyst

Responsibilities:

• Conducted user interviews, gathered requirements, and analyzed the requirements using Visio, Requisite-Pro.
• Worked with the business team to collect the business requirements, security and service level requirements and documented them using Requisite-Pro.
• Analyzed set behavior and contribution to business performance, critical business metrics tracking underlying business trends using Business Objects.
• Working with different IT Business groups to understand and determine the Impacts to the Data Warehouse and/or Data Marts for different projects
• Working experience in the Analytical CRM for health care customers and their custom data management.
• Worked heavily on Clinical trials using IVR to conduct global clinical trials and manage the large volumes of data generated.
• Participated in the logical and physical design sessions and developed design documents.
• Designed new process flows for the existing system as well as for the enhanced system.
• Conducted and lead status report meetings with the business and the IT team on a weekly basis.
• Assisted in Clinical Data Management and Clinical Trials Management.
• Performed collection, coding, assessment and reporting of adverse event data using ARISg.
• Worked in the ARISg Implementation of the EHR-Pharmacy Module.
• Used Clinical Connect to provide connectivity and transfer of information from the legacy Clinical Data management system to ARISg.
• Used Safety Mart for Clinical Safety Data Management.
• Captured all HIPAA-related EDI data in the repository using FACETS.
• Accepted inbound transactions from multiple sources using FACETS.
• Supported integrated EDI batch processing and real-time EDI using FACETS.
• Worked on Electronic health record system as a CRM web based application.
• Working Experience in Electronic Submissions in standard format E2B.
• Worked on Data design, Architecture design and Staging requirements for the Data warehouse environment.
• Exposure to HIPAA compliance requirements and HL 7 standards.
• Assisted project managers with the development of project schedules. Developed requirements and preliminary design for client applications.
• Performed analysis and design projects using a systems development methodology. Worked with all levels of client staff in solution definition.
• Performed Content Management using Documentum.
• Documented test cases during requirements gathering, analysis and design phases.
• Manage Scope and change throughout the life cycle of the product.
• Translated customer/client needs into new features and new services.

Environment : MS Project, Microsoft Visio ,C ,MS SQL Server 2005,iRise,RUP, Rational Suite RequisitePro, ClearQuest, Clearcase , Rational Rose, Oracle 11i/10g,Clearcase,Blueprint , Business Objects