OBJECTIVE:

• Take up a challenging role in Business Analysis, Project Management and IT Service management and apply my expertise and knowledge in order to contribute towards efficient performance of business and enable the organization to achieve its goal.

PROFESSIONAL SUMMARY:

• More than 8 years of experience in Business Analysis and IT Service Management in Financial Services Industry, Retail, and Manufacturing Industry.
• Experienced to support full project life cycle by providing support in analysis, design methodologies. Experience is focused on stakeholder management and can review, support requirements throughout analysis, design, development, testing and implementation phases.
• Proficient in all phases of the Software Development Life Cycle (SDLC), Agile - Scrum and RUP.
• Firm understanding of many regulatory and compliance reporting.
• Acted as a liaison between Business and technology teams and facilitated cross functional interaction.
• On conversion and New product launches supported business and built documentation for system users. Experience in developing and conducting workshops.
• Extensive experience in Requirements elicitation, development and management process from Initiation Stage involving Sizing and Scoping, High-level as well as detailed analysis of requirements through Implementation stage including Requirements Validation and Benefits realization.
• Prepared ‘As-is’ and ‘To-be’ models for analysis of business rules, business and system process flows and requirements. Involved in Project Management and support activities, Configuration Management, Change control management for medium to huge project releases.
• Interfaced with various stakeholders especially business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR).
• Used Requirements Traceability Matrix with high-level requirements (marketing requirements) and detailed requirements of the software product to the matching parts of high-level design, detailed design, test plan, and test cases for UAT and System Testing.
• Extensive experience in Data Modeling and Analysis to maintain system and data integrity across applications.
• Thorough and methodical in Business process engineering and software development lifecycle including analysis, design, development, testing and implementation of software applications.
• Experience and knowledge of Compliance, Migration and New product projects using various SDLC methodologies (Agile, V-Model and Waterfall).
• Experienced in writing SQL queries, PL/SQL Stored Procedures, UNIX scripting for report generation and automation.
• Experienced in Data migration on different databases using ETL processes.

TECHNICAL SKILLS:

Technology and Tools: Microsoft Office tools namely Excel, Project, Outlook, PowerPoint and Word, Lotus Notes Use Cases & Work flow diagrams using MS - Visio Requirements documentation using Rational ReqPro & DOORS

IBM Mainframe: COBOL, CICS, DB2

Web Development: Java, HTML, Perl/CGI & JavascriptOracle 10g: SQL queries, PL/SQL, PSP (Scripting Pages)SQL Server 2003/2008Traceability using Mercury Test director 8.0 & HP Quality CentreER Diagrams using Google Draw, MS Visio, Enterprise Architect, Oracle Data Modeler

Productivity Tools: Eclipse, TOAD, vi Editor

PROFESSIONAL EXPERIENCE:

Confidential, Coral Springs, FL

Business Analyst

Responsibilities:

• Primary responsibility was Stakeholder management & Clash management to retain interests of various product areas especially on payments redirection.
• Conducted Business Requirements Workshops involving business users, IT teams and third party teams.
• Instrumental in providing solution & conducting detailed review of design for various manufacturing interface types namely General Ledger, MRP Optimization, Shop Floor Control etc.
• Conducted review on various shop floor controls for labor efficiency and effective product flow.
• Tracked project schedule using MS Project with delivery estimates.
• Review of SLA for a variety of business processes namely Sales and Purchase processing, Margin Analysis and Labor efficiency calculations.
• Supported Data Migration workstreams in Financial and Operation reconciliation of migrated data.
• Provided SME support on incidents and defects for various Dress Rehearsal events leading up to Data Migration event.
• Played an active role in Oracle database design.
• Created ER diagrams for the consolidated segments to maintain data integrity and Normalization.
• Designed ETL processes for Data migration between Data warehouses to improve business intelligence and reports across other factory applications.

Confidential, Fort Lauderdale, FL

Business Analyst, Fantasy Open Platform Environment

Responsibilities:

• Involved in Business Requirements workshops, business needs and project objectives, via feedback sessions, stakeholder reviews and client meetings in collaboration with all stakeholders.
• Prepared Business Operation Design Document, Business Acceptance Criteria, Impact Assessments on FTE (Employee Work Load Assessment).
• Developed, Supported and Conducted workshops for business SMEs.
• Created design documents for new systems & reviewed technical design documents (on functional aspects).
• Documented critical driving factors for business area to use the system.
• Played an active role in Oracle database design.
• Analyzed data using SQL queries and created PL/SQL stored procedures for automation testing.

Confidential

Business Analyst

Responsibilities:

• Involved in client requirements workshops, business needs and project objectives, via feedback sessions, stakeholder interviews and client meetings in collaboration with all stakeholders.
• Played key role in conducting business analysis and feasibility determination process.
• Created the Business requirement documents from high level requirements and Use Cases using UML in MS-Visio and transformed the requirements into Functional Specification documents.
• Prepared AS-IS and TO-BE models before migrating the old card application on to VisionPLUS.
• Detailed and precise involvement in entire Software Lifecycle process from Requirements elicitation, Design, Development and testing to update the business case.
• Prepared Functional specification documents from Business requirement.
• Led initiative to develop, implement and streamline business processes at the internal clients’ site.
• Involved with Users in designing the User Acceptance testing (UAT) documents and scripts.
• Produced Knowledge-Sharing Documents for Benefits realization.
• Ensure the usage and adherence of correct versions of business requirement documents for effective Configuration management using Clarity.
• Guided and trained the Confidential Operations Team / new joinees within the team by facilitating s on need-be basis.
• Involved in Risk based defect management processes to ensure the defects information is captured at source quickly and impact reduced.
• Liaised with Quality Assurance and assigned team members to develop test cases, functional analyses, and worked with internal and external clients.
• Scheduled Quality Inspections, early test planning, contingency planning, disaster recovery and defect classification into the defect management plan.
• Contributed to post-implementation review meetings, defect causal analysis and key performance indicator assessment to identify the appropriate defect ownerships and areas of improvement.
• Involved in creation, maintenance and logging for Project Tracking Sheet and Weekly/Monthly Status Reports.

Confidential

Systems Testing Analyst

Responsibilities:

• Analysed requirements and conducted Requirements Audit with different teams (SME’s and Business Users).
• Prepared, reviewed and baselined test scope for regression, compliance and UAT
• Estimated the testing effort.
• Defined automation scope to reduce the testing effort.
• Involved with Users in designing the User Acceptance testing (UAT) documents and scripts.
• Test Methodology for new recruits in the Organisation.
• Developing testing artifact like ready to-go calculators, pameter encyclopedia, etc.
• Prepared and published Test Status Reporting documents to stakeholders.
• Analysed and reviewed defects arising out of ST, SIT and UAT.
• Reviewed traceablity using Mercury Interactive’s Test Director.
• Involved in Database design and creating ER diagrams for new systems and mapping across existing applications to maintain data integrity
• Created Custom tools for report generation and analysis to help enable testing of different test scenarios.
• Created PL/SQL stored procedures for automation testing.