PROFESSIONAL SUMMARY

• Over 6 years of experience as a Business Analyst in diverse industry sectors including, Finance, Retail Banking and Healthcare.
• Business Transformation, Business process Re-Engineering, Business Process Improvement, Change Management, Deployment training.
• Experienced in gathering user requirements, analyzing and preparing Project Deliverables and proposed changes for process improvement.
• Demonstrated ability to work actively in different phases of Software Development Life Cycle SDLC using Agile, Rational Unified Process RUP and Waterfall methodologies.
• Comprehensive understanding of the Organizational Framework that help to map the AS-IS and TO-BE model using the GAP Analysis and plan and monitor effective approach to build/buy solutions to the business problems/needs/opportunities.
• Skilled at performing GAP analysis, SWOT analysis, Cost benefit analysis and Feasibility Analysis.
• Highly proficient in working with users and stakeholders to elicit, analyze, communicate and validate requirements using JAD, JAR, and Brainstorming sessions.
• Excellent Documentation skills to generate Business Requirement Document BRD , Functional Specification Document FSD , Technical Design Document and Project Charter.
• Experience with Project Management tools and techniques.
• Excellent knowledge of various requirement elicitation techniques.
• Extensive use of the BABOK guidelines and practices.
• Extensive knowledge of UML modeling, Drawing Sequence Diagrams, Flow diagram and Activity diagram using tools such as Microsoft Visio and Rational Rose.
• Experience in Creating Test Plan, Test Case, Test Procedures and Test Metrics.
• Experience in the management of Resource Planning Models.
• Ability to perform Data Mapping and Data Migration.
• Expert in testing and debugging GUI and Multi-Applications environment and automated testing using Quick Test Pro 6.5/8.0 on Windows and UNIX Environment.
• Exceptional Documentation skills for writing User stories and Functional requirement documents FRD .
• Created questionnaire and interviews for SMEs and business users to gather business requirements.
• Worked as a liaison between business users and development team to prepare and document requirements and change requests, clarify questions and issues.
• Worked as a team to finalize use cases for functional and design specifications for the project.
• Knowledgeable in preparing SIPOC and Swim lane Diagrams.
• Business Intelligence Analysis using OBIEE.
• Company Mergers and Acquisitions
• In-depth knowledge and hands on experience in creating data mapping and data migration tables.
• Adept in maintaining Traceability Matrix for functional requirements.
• Prepared RACI Matrix to keep track of the stakeholders' responsibilities in the project.
• Strong in writing SQL queries and reporting the results to the business team.
• Strong SAP Business Analyst experience in SAP FI/CO with emphasis on FI-FM, FI-AP, FI-AR, CO-CCA and CO-PCA.
• Experience using TaskMap process engineering software to capture process maps/documentation, analysis and reporting of process data, a big plus

TECHNICAL SKILLS

• Document Processing: MS PowerPoint, MS Word, MS Excel, MS Outlook, MS Visio
• Database Tools: MS Access, MS SQL Server 2005
• SDLC Methodologies: Agile, Waterfall, Rational Unified Process RUP
• Business Skills: Business definition requirements, business process analysis research, use case modeling analysis

WORK EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Created Process Maps using iGrafx
• Created Standard Operating Procedures and other process documentation.
• Assisted Project Manager on building project scope, plan, objectives and meeting schedules.
• Conducted full week training sessions on Banking domain and Core Banking applications
• Liaison between Client, developers and project manager and process/product analysts to understand the business processes, identify enhancements and gather business requirements.
• Conducted meetings/interviews and JAD sessions with stakeholders to collect business requirements.
• Interacted with client and the technical team for requirement gathering and translation of Business Requirement to Technical specifications.
• Planned and documented procedures for data processing and prepared data flow diagrams for the application.
• Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT User Acceptance Testing
• Collaborated with Quality Assurance Analyst in Automated and Manual Black box testing using Mercury's Win Runner.

Environment: Microsoft Office Suite, iGrafx, Windows 7, SnagIt , Gliffy

Confidential

Business Analyst

Responsibilities:

• Liaison between Client, developers and project manager and process/product analysts to understand the business processes, identify enhancements and gather business requirements.
• Created Process Maps using iGrafx
• Created Standard Operating Procedures and other process documentation.
• Assisted Project Manager on building project scope, plan, objectives and meeting schedules.
• Worked on Fitch Ratings - Risk Connect and Fitch Connect platform.
• Create Test Cases for unit testing before each iteration.
• Manage requirements using Blueprint
• Defect tracking and logging using HP Quality Center
• Participate in SCRUM meetings and conducting training sessions for juniors.

Environment: Microsoft Office Suite, iGrafx, MS Visio, MS Project, Windows XP, Business Objects XI

Confidential

Business Analyst

Responsibilities:

• Liaison between Client, developers and project manager and process/product analysts to understand the business processes, identify enhancements and gather business requirements.
• Assisted Project Manager on building project scope, plan, objectives and meeting schedules.
• Worked on Asset Liability reconciliation reports with Client's Treasury department evaluating the asset performance for different risk classes includingNon Performing Assets
• Worked on different projects on Retail Banking solution included Core Banking and Payments solutions to automate entire range of banking products includingsavings, checking, overdraft and deposit accounts lending products and transactional services including trade finance, remittance
• Created Process Maps using iGraphics
• Involved with System Integration team and SIT team during full integration of office, middle office and back office processes
• Manage requirements using Mercury Test Director and Mantis for Production defect logging.
• Share ideas and find the right business information for better decisions using Lotus Notes.
• Extensive experience in documentation of business requirements and system functional specifications, including BRD, and FRD.
• Worked closely with Client's SMEs, Cross-functional departments, Project Managers, DBAs to capture requirements on integration of banking products checking, deposits, overdraft, limits, loans and payments modules into Trade Finance application of Core banking
• Interacted extensively with Payments team for integration of Electronic clearing and Direct debits functionalities
• Extensive involvement in preparing and reviewing documentation including business and user requirements, functional requirements, use cases, project and status reports.
• Created a set of BRDs for each Release and ensured sign off/approval from Client under Waterfall methodology.
• Conducted full week training sessions on Banking domain and Core Banking applications
• Excellent grade in Retail Banking certification, and have good knowledge on Online Banking and Credit Cards, Mortgages, Checking, Savings, Loans, Trade Finance and Cash management

Environment: Lotus Notes, MS Visio, MS Project, Windows XP, Business Objects XI, iGrafx

Confidential

Business Analyst

Responsibilities:

• Facilitated functional requirement gathering from system users and prepared business requirement documents BRD and functional specification document FSD
• Conducted user interviews with mortgage servicing departments, gathering requirements, analyzing the requirements using RUP Rational Rose, Requisite Pro
• Designed and developed Use Cases, Activity Diagrams, Class Diagrams and Sequence Diagrams using UML.
• Performed GAP analysis by creating process flows in As-Is document and To-be document
• Designed workflow diagrams UML with the help of Activity diagrams
• Excellent Communication and Presentation skills Experience working with business users, developers as well as senior management.
• Participated in all the phases of Software Development Life Cycle SDLC .
• Conducted meetings/interviews and JAD sessions with stakeholders to collect business requirements.
• Assisted developers in requirement understanding, and QA testing team in validating test cases and test plans
• Involved closely users of UAT in conducting demo of application, creating user guide and user manuals and manual testing with the help of SQL queries

Environment: Microsoft Office Suite, MS Visio, MS Project, Windows XP, Business Objects XI

Confidential

Business Analyst

Responsibilities:

• Gathered user and business requirements through interviews, surveys, prototyping and observing from portfolio managers and UI User Interface
• Conducted meetings/interviews and JAD sessions with stakeholders to collect business requirements.
• Involved closely users of UAT in conducting demo of application, creating user guide and user manuals and manual testing with the help of SQL queries
• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software.
• Involved in Inception Phase and prepared Logical Data Models that contains set of diagrams and BRD's Business Requirement Documents supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML Unified Modeling Language methodologies.
• Worked on Property and Casualty in general liabilities and electronic commerce.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio.
• Analysis of current interfaces between the VANTAGE-ONE system and other downstream systems.
• Analysis of the current internal and external transactions native to the VANTAGE-ONE system, their current use, assessment of the transactions having large volume of use, assessment of transactions modified to serve Metlife and transactions created by company used on the VANTAGE-ONE system for mapping purposes to the new administrative system.
• Worked on Wire frames during the Elaboration Phase.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Stored and modified requirements in MS - Excel.
• Scheduled meetings with developers, SA's System Analyst and testers to collaborate resource allocation and project completion using MS Project.
• Created Mock-up forms in MS Access for better visualization and understanding of the software solution. Regularly worked with the CMA Content Management Application and CDA Content Display Management teams.
• Played a major role in Interface testing both functionally and manually.
• Assisted the SA to document all custom and system modification.
• Assigned problems to appropriate software development team for fixes.
• Created wire frames and prototypes for online banking screens using MS Visio.
• Created and managed project templates, use case project templates, requirement types and traceability relationships in Requisite Pro.
• Authored progress and completion reports which were then submitted to project management on a weekly basis.
• Experienced in Underwriting, New Business and Policy Servicing.
• Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT User Acceptance Testing
• Collaborated with Quality Assurance Analyst in Automated and Manual Black box testing using Mercury's Win Runner.
• Suggested measures and recommendations to improve the current application performance.

Environment: MS visual Studio .NET, MS .NET Framework, J2EE technology, Windows 2000 Advanced Server, UNIX / Oracle Platform, Vantage-One,MS Word, MS Visio, Wire frames, MS Project, MS Access, Requisite Pro.

Confidential

Business Analyst

Responsibilities:

• Worked on the up-gradation of their database that has all the record of all the patients and customers. Including merging of several different data marts and building a new database so that managers can see all the information all together and then managed the database. Including managing their claims processing system plus managing the government funding part to support Medicare and Medicaid through the internal software system within the company.
• Conducted user interviews, gathered requirements, and analyzed the requirements using Rational Rose Requisite Pro RUP.
• Implemented the full System development life cycle SDLC including requirements gathering, documentation, development and quality assurance.
• Identified, research, investigate, analyze, define and documenting business processes.
• Conducted workflow, JAD, Process diagram and GAP Analysis to derive requirements for existing system enhancement.
• Responsible for identifying and documenting business rules and creating detailed Use Case.
• Worked on managing data using the several Data Warehousing techniques.
• Developed the test plan, test conditions and test cases to be used in testing based on business requirements, technical specification and product knowledge.
• Helped with organization of the whole project using Project Management
• Developed timelines for project delivery and managed projects and resources to successful completion.
• Experience creating design documentation related to system specifications including user interfaces, security and control, performance requirements and data conversion.

Environment: MS VISIO, RUP, .NET, Oracle, SQL server, MS Access, Power Point, MS Excel, Mercury quality center