SUMMARY:

• Highly accomplished, visionary product development and program leader with proven strategies for best practice B2B and B2C product launch, leading cradle - to-grave product portfolio management from concept to delivery. Establish partnerships and alliances with business partners, customers, and opinion-leaders; author and publish technology-related, thought-leadership. Foster continuous improvement of processes, products, and standards through hands-on involvement with every stage of product planning, development, and rollout.
• Possess complementary expertise across the entire life cycle of product engineering, businesses development, marketing, sales, licensing, analytics, data analysis, customer engagement, and implementation. Excellent negotiator with good communication skills.
• Global Product Management-PLM
• Partner Management
• Market Research, Compet. Intel.
• Program & Project Management
• Business Cases & ROIs
• Financial Models and Dashboards
• Executive-level Presentations
• Roadmaps & Launch Strategies
• Long Range Product Plans
• Use Case, Solution Architecture
• Go-to-Market Strategy & SWOT
• Product Positioning & Branding
• Competitive Pricing Tactics
• Customer Relationship Mgmt
• Product Marketing, Strategy
• Market Analysis, Data Analytics
• Prospect & Lead Generation
• Demos & Value Propositions
• Customer Experience/Journey
• Alpha & Beta Introduction
• Off-shoring & Outsourcing

TECHNICAL SKILLS:

Platforms: Windows, Linux, MS DOS, iOS, Android.

Programming Technologies: C/C++, Java, Python, ASP, .NET, Visual Basic, XML, HTML, Web Methodologies

Networking, Mobile & Web Technology: TCP/IP, LAN/WAN, VoIP,, RFID/Barcode, Bluetooth, Wireless(802.11 a/b/g), Search Engine Optimization, Service Oriented Architecture, Web Services, XMPP, SaaS and Cloud Architecture

PROFESSIONAL EXPERIENCE:

Confidential — Lincolnshire, IL

Senior Manager, Global Product Management

Responsibilities:

• Definition, design and development of mobile solution for iOS, Android OS and windows to enable voice, unified communications and collaboration. Launched apps for business productivity at iTunes and Play Stores.
• Improve user experience of web based client for presence, IM, and call controls, and web administration.
• Manage 3rd Party Vendors/SIP endpoints for Unified Communication Solution, viz., Polycom, net-Quintum, AudioCodes, Jabra, INVOXIA, TECOM, etc. Integration of these 3rd Party products with NEC’s 3C system and provide a total solution.
• Changed the pricing model based on services and software assurance for Unified Communications product line.
• Architected SaaS/Cloud, SOA and Web services for standalone software solution, to increase sales by 20%.
• Created Socio-business approach for increasing sales and customer support, increasing net promoter score by 10%.

Confidential — Milpitas, CA

Senior Global Product Manager - PLM

Responsibilities:

• Launched global SaaS product for virtualized contact center operations with remote agent connectivity, realizing $20M in revenue growth, through repositioning of a soft phone desktop to Integrated data analytics to contact center reports.
• Developed and launched a new international version of the outbound software product for a $50M annual revenue increase. Evaluated CC solutions portfolio for PCI, HIPAA and Sarbane-Oxley Compliance.
• Initiated hosting and multi-tenancy to selected products utilizing web, SaaS and cloud architecture.
• Trained and managed product development teams in India, standardizing product management processes to ensure outstanding quality.
• Introduced Agile development methodology for development of service packs and CFDs, substantially improving customer satisfaction, for a 20%+ increase..
• Built a centralized Web management application for contact center products with SOA architecture.
• Initiated new licensing methodologies and algorithms.

Confidential — San Jose, CA

Product Management, Commercial Business Partner

Responsibilities:

• Drove a $6M increase in profitability through insightful revamping of the warranty process.
• Overhauled sales management and service practices, introducing regional quotas and highly visible sales metrics; rapidly realized a 20% improvement in previously underperforming products. Championed entry into the software-as-a-service (SaaS) market, developing business cases, financial models illustrating a projected $50M in annual revenue. Introduced competitive pricing portfolio for North American SMB markets.

Confidential — Sunnyvale, CA

Senior Partner Product Manager / Consultant

Responsibilities:

• Instrumental to business development efforts through superior demonstration of product features and value proposition. Promoted mobile security software for security and spam.
• Designed custom security solutions spanning anti-virus, spam, firewall, privacy, and network security; forged security packages supporting online information exchange, commerce, and delivery.

Confidential — Holtsville, NY

Senior Product Manager - PLM

Responsibilities:

• Delivered $70M+ in revenue by the second year of the Portable Shopping System (PSS) solution launch.
• Developed a sales quoting solution which substantially improved the accuracy of quotes and dramatically improved sales performance. Authored case studies, white papers, and product marketing content.

Confidential — Bothell, WA

Senior Product Manager

Responsibilities:

• Orchestrated the personal display product and accessory portfolio market launch for an innovative projection tool featuring MEMS technology, a laser-based light source, and photonics to project a bright, transparent, VGA image on the retina. Repositioned Nomad display for niche markets.

Confidential — Research Triangle Park, NC

Global Product Manager

Responsibilities:

• Drove a 50% increase in sales and an equivalent decrease in costs through strategically phasing out selected products. Spearheaded rollout of 12 products and related multi-channel marketing and distribution campaigns.
• Delivered a 40% increase in mobile communications portfolio sales through provision of intensive business analysis serving the in-building of RF Distributed Antenna Systems (DAS).

Confidential — Dallas, TX

Senior Program Manager, Notebook Computer Division

Responsibilities:

• Doubled battery life, and produced a novel battery pack with a 50% lighter weight at the same performance level. Reduced battery pack cost from $90 to $60.
• Led new designs for notebook components, power sources, displays, storage and keyboard, implementation was with component vendors such as Confidential, Confidential, Confidential, Confidential .