SUMMARY:

• Seasoned IT Professional, Certified PMP. Multifaceted business, finance, and IT Program and Project Manager with exceptional background in service delivery management, building and implementing process that increases revenue, reduce downtime, and allow for peak operations across multiple divisions. Seasoned Program Manager with experience managing large scale programs with budgets as excess of $30 million. Extensive background leading and overseeing professional IT teams, including developing and mentoring coworkers and employees. Strong project management skills with experience in the PMI and SDLC methodologies. Trained as a PMI Agile Certified Practitioner.
• Selected to lead a team of Infrastructure Project Managers through four company mergers.
• Re - engineered process for managing Service Level Objectives, improving SLA’s by 100%.
• Managed a large Network Deployment and Field Operations team supporting the North East of US.
• Spearhead a departmental restructuring to Globalize Voice operations for over 100 countries.
• Managed team that restored technology solutions to over 3000 displaced employees following 9/11 tragedy. Directed rebuilding efforts of offsite facilities and voice and data communications infrastructure. Led effort to recover critical data and hardware following disaster.
• Implemented technology solution to handle vendor partnerships resulting in an out task relationship.
• Created and managed numerous, thinking outside the box cost savings initiatives triggering nearly $5 million in annual cost savings.

TECHNICAL SKILLS:

Skills: Program Management / Project Management / Mergers and Acquisitions / Service Delivery Management / Process Improvement / Process Re-engineering / Integration Management / Data Center Infrastructure/ Network Deployment / Team Building and Staff Leadership / Client Management/ Operational Efficiencies / Relationship Building / Vendor Management / System Development / Performance Management / Networking Budgeting / Best Practices / Profit and Loss / Budget and Cost Control / Cost Reduction / Voice Engineering / Field Ops.

PROFESSIONAL EXPERIENCE:

Confidential, New York

President

Responsibilities:

• Grew company from start-up to a staff as large as 20 with revenue of 600K..
• Senior Project Manager.
• Manage the Service Delivery process.
• Drive new business.
• Responsible for coordination of several Network deployment projects.
• Lead Project Manager for a 450 branch Network Refresh.

Confidential, New York

Senior Project Manager

Responsibilities:

• Provide Service Delivery responsibilities.
• Client Management.
• Customer facing.
• Lead Project Manager for a large scale, complex VoIP project.
• Manage Business Partners daily expectations.
• Review project status reports during each operational phase.
• Prepare weekly project status reports for management.

Confidential, New York

Senior Project Manager

Responsibilities:

• Plan, direct, and manage designated projects.
• Ensure that objectives are accomplished in accordance with outlined priorities.
• Delegate responsibilities and design time schedules.
• Review project status reports during each operational phase.
• Prepare weekly project status reports for management.

Confidential, New York, NY

Program Manager, Project Manager

Responsibilities:

• Project Manager for the development of a product to monitor and report on the global Voice Infrastructure. Acted as the Scrum Master for the team of Developers and clients.
• The Rainbow project. Project Manager as part of a large team focused on tracking development artifact’s. Tracked statuses and developed Project Plans. Maintained the daily Scrum updates.
• Modification of a Service Delivery tool used to maintain change records and service tickets. Project Manager representing the Global Voice Operations as the client.

Confidential, New York

Senior Project Manager

Responsibilities:

• Plan, direct, and manage the schedule of application migrations from Confidential to Confidential .
• Project Manager for network transformation projects related to the acquisition..
• Ensure that objectives are accomplished in accordance with outlined priorities.
• Delegate responsibilities and design time schedules.
• Review project status reports during each operational phase.
• Prepare weekly project status reports for management.

Confidential, Paramus, NJ

Senior Project Manager

Responsibilities:

• Plan, direct, and manage designated projects.
• Responsible for managing projects to redirect and modify application related to Merrill acquisitions and divestitures.
• Ensure that objectives are accomplished in accordance with outlined priorities.
• Analyze results of operations to discover more efficient ways to utilize resources.
• Coordinate the successful simultaneous development of several projects.
• Delegate responsibilities and design time schedules.
• Negotiate contracts that ensured quality.

Confidential, Jersey City, NJ

Senior Program Manager

Responsibilities:

• Coordinated all project initiatives with the PM to gain efficiencies within the program.
• Spearheaded the network design and implementation Cisco network.
• Developed a PM process improvement streamlining efforts.
• RFP solicitation and management.
• Negotiated a Vendor RFP.
• Vendor Management.

Confidential, New York, NY

Vice President/ Infrastructure Senior Manager/ Service Delivery Manager/ Program Manager

Responsibilities:

• Leadership responsibilities for a team of network engineers, technicians IT project managers, Server Administrators and Developers providing technology services to the JPM Private Banking, Treasury Services and Investment Banking Business Units.
• Manager of the Northeast Network Deployment and Field Operations team.
• Program Manager of a large scale high rise building Infrastructure project, including two Data Centers and four Main Equipment Rooms (MER’s). Complete Data and Voice network.
• Inherited the leadership role of two other displaced managers.
• Managed the Infrastructure Project Management Office.
• Senior program manager for the Merger Integration team.
• Process Development and Process Re-engineering.
• Managed the Trading Floor MACD team.
• Responsible for Staff Coaching, Mentoring, Performance Appraisal, and Budgeting.
• Direct responsibility for 3rd party vendor support teams.
• Managed the review and the approval of all data network Change Control requests supported by our team.