Director, Process Management Resume Columbus, OH - Hire IT People

SUMMARY:

Dedicated insurance executive with major strengths in project & program management, developing personnel, and team building. Possess specialized knowledge in applied business intelligence related to product, underwriting, pricing, strategic analysis, and risk management. Also skilled in programming, statistical modeling, and data application development.

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, OH

Director, Process Management

Responsibilities:

Manage large projects to build P&C Risk Management Data Mart, automate catastrophe exposure reports, and create data extraction/integration processes
Introduced Agile and other project management techniques to the department
Implemented code versioning and other IT related best practices
Efforts contributed to billion dollar reductions in catastrophe exposure in 2007

Product Director, Research & Analysis

Confidential, Columbus, OH

Responsibilities:

Developed predictive model for selecting policies to review for home inspection program, saving more than $5 million in inspection related expenses
Managed project to build automated policy rating tools in Java, enabling rollout of innovative, by - peril, homeowner rating plan to millions of customers
Created company’s first ever database and reporting processes for insurance quote data, and performed advanced statistical analysis to uncover price elasticity relationships
Designed automated econometric analysis applications to forecast underwriting cycles

Marketing Director

Confidential, Columbus, OH

Responsibilities:

Successfully developed brand positioning for new mortgage operation utilizing advanced customer value analysis methods and correspondence analysis; operation grew to become Confidential Bank
Created and managed company’s first competitive intelligence unit and war room
"Lab-tested" new strategies through advanced modeling methods related to game theory
Identified potential "take-out" targets among NF's competitors, and specified strategic actions exploiting key vulnerabilities

Sales Technical Specialist

Confidential, WV

Responsibilities:

Motivate and train agencies in the Charleston and Confidential sales districts. Districts achieved s for life and auto insurance sales performance. Conducted research resulting in important discoveries regarding the relative effectiveness of various sales processes.

Underwriting Portfolio Manager

Confidential, WV

Responsibilities:

Advised and trained agencies on underwriting issues and audited agency files for underwriting activities. Conducted portfolio analysis and time series analysis of underwriting cycles. Efforts resulted in the best over-all portfolio profitability and growth results in the state operation.

Claims Market Manager

Confidential, WV

Responsibilities:

Managed 4 claims offices over large territory with responsibility for 23 employees, $2,000,000 expense budget, and claims paying activities of 40 agents for personal and commercial lines claims operations.

Manager of and Compliance

Confidential, Columbus, OH

Responsibilities:

Designed and coordinated on Confidential mutual funds and variable investment products to Confidential agents throughout the country. Also conducted regional compliance audits.

Supervisor of Direct Marketing

Confidential, Columbus, OH

Responsibilities:

Supervised and created direct response multistage marketing campaigns to sell Confidential mutual funds.

Group Insurance Representative

Confidential, Orlando, FL

Responsibilities:

Employee benefits wholesaler to independent agents. Company-wide small business sales leader.