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Lead Product Owner/ Business Analyst Resume

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PROFESSIONAL SUMMARY:

  • 12 years’ experience in Engineering & Information Technology Management
  • IT Strategy Product Manager/Owner and Business Analyst
  • With extensive experience in Strategy, Management, Integration, Implementation, Supervising, and .
  • SLDC Process, UAT, Confidential, Confidential, Confidential, Confidential, Confidential creation, Ecommerce, Mobile (Android & IOS), I Pad, Device and Web requirement gathering, Testing, Defeect Management, Agile & Waterfall techniques, Integrated projects, Grey - box and black box testing techniques, writing and auditing requirements and creating technical design documents,Offshore/Onshore model,and Creating, executing and implementing test strategies and test cases.
  • IT Leads, Business Stakeholders and Senior Management.
  • Experience leading a team of over 20 IT leads and more than 30 resources at a time.

TECHNICAL SKILLS:

Tools: /software:Rally Doors JIRA HP Quality Center ALM - Lifecycle Management WIRID - IBM Rational Change Tool Clarity / ePlan Sharepoint CRM/CR Web CSP - Customer Servicing Portal Project Planner Plan IT Microsoft Visio Microsoft Office Suite VM Ware - Virtual Machines Citrix Justinmind Prototyper - Wireframes Confidential application P2P OS - Windows (all) MAC Android Virtual Machines Mobile OS

WORK EXPERIENCE:

Lead Product Owner/ Business Analyst

Confidential

Responsibilities:

  • Leads and participates in medium to large system related projects to develop business case during project initiation, identify business needs and develop functional requirements as well as assist in change management strategies for adoption of new systems or system enhancements and upgrades throughout the system’s project life cycle.
  • Manage ITS Tester (2), Developer (5), and 3 Data analysts
  • Create prototypes for system design and develop testing validation requirements for system testing.
  • Lead and participate as a core team member of medium to large system related projects.
  • Critically evaluate information gathered from multiple sources; reconcile conflicts; decompose high-level information into details; abstract up from low-level information to a general understanding; and distinguish user requests from the underlying true needs.
  • Develop solutions for business process improvements and system enhancements.
  • Facilitate solution review and sign off from stakeholders.
  • Develop documentation of new business processes.
  • Maintain in-depth understanding of stakeholders’ business, which will allow for proactively
  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, tasks and workflow analysis.
  • Proactively communicate and collaborate with stakeholders at all levels to analyze information needs and functional requirements and deliver the following artifacts as needed: Project Feasibility Studies/Business Case Analysis; Business Process Documentation/Work Flow Diagrams; Functional Requirements/Business Requirements Documentation; Functional Specifications; Use Cases, mock-up of GUI Screen and Interface designs.
  • Understand the solution options that are available, and help project stakeholders prioritize those options based on their merits, and eventually select the best option.
  • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
  • Be the liaison between the business units, technology teams and support teams.
  • Distinguish a business problem’s symptoms from its root cause, and help discover the true root cause.
  • Identify all the systems, processes and users that are impacted by the business problem, and/or the solution.
  • Ensure that the system/process users’ interests are known and communicated to other project stakeholders.
  • Perform other related duties as assigned or requested.
  • Create Use Case diagramming, Business Process Mapping, Sequence and Activity diagramming, and UML.

Product Owner/IT Manager

Confidential

Responsibilities:

  • Collaborate with the business stakeholders and development teams to create and shape new products by leveraging existing infrastructure and modules and promoting cutting-edge technologies and solutions.
  • Define business requirements and brainstorm with architects and developers on solutions to address needs. Also create functional specifications and acceptance criteria
  • Support development, testing, UAT and final deployment.
  • Perform market research & creating system metrics for data-driven business decisions
  • Analyze feasibility of business requests within current system framework limitations
  • Plan, schedule and monitor project roadmaps within budget & time constraints
  • Identify architectural and system dependencies between IT, operations and engineering
  • Estimate LOEs with close collaboration with development and SQA leads
  • Determe key features and user stories for product launches
  • Confidential /SAS/ Confidential review, approval and documentation.
  • Write Use Cases/Functional Specification Documents as needed and enter into Rally.
  • Create UML diagrams such as Activity and Sequence Diagrams as needed
  • Support test-driven development, system integration, and user acceptance testing
  • Support prototyping efforts for UX/UI requirements definition and testing
  • Ensure best practices & procedures to improve product quality and process efficiency
  • Work with developers and testers onsite and offshore (india - Infosys) to implement solution.
  • Work within a fast-moving Agile/Scrum environment using lean methodology and artifacts
  • Awareness of project status, proactive measures to mitigate and communicate issues and risks

Lead Business Analyst

Confidential

Responsibilities:

  • Worked on $150M dollar project to replace the Billing System (CORE) with a new generation Confidential system. (Competitors use Confidential, Confidential is similar to Confidential )
  • Domain BSA for Leasing, Retail, Inventory and Customer Servicing system.
  • Creation of Functional & Non Functional Requirements used by IT team for implementation
  • Worked with senior leadership team to implement new products per project Customers directives.
  • Mapped requirements to architectural and solution designs.
  • Supported Testing team with creation of test team and test scripts.
  • Worked with the business leadership teams in order to provide recommendations and solutions to enable continued growth of the business via projects.
  • Performed design, requirement and code reviews in collaboration with designers and architects.

Sr. Enterprise Architect & Business Analyst

Confidential

Responsibilities:

  • Worked with Confidential Clients - Shaw / Confidential to implement software and hardware services.
  • Creation of wireframes for new products
  • Creation of Requirement documents used by IT team for implementation
  • Travelling and working with senior leadership team to implement new products per project Customers directives.
  • Mapped requirements to architectural and solution designs.
  • Supported Testing team with creation of test team and test scripts.
  • Worked with the business leadership teams in order to provide recommendations and solutions to enable continued growth of the business via projects.
  • Performed design, requirement and code reviews in collaboration with designers and architects.

Lead Business Analyst

Confidential

Responsibilities:

  • Created 200 + page requirement & process documents on a monthly basis for project team and executives. ( Confidential - Confidential doc)
  • Executive liaison to the IT group for large scale projects.
  • Worked with internal business partners to facilitate current state analysis and capture future state requirements for bi-monthly promotional offers releases while also focusing on process improvement opportunities
  • Worked with the business leadership teams in order to provide recommendations and solutions to enable continued growth of the business via projects.
  • Create frameworks for evaluating and communicating the health of the business. Establish key Sales, Product, Customer and Operating metrics and monitor performance. Analyze and communicate progress against expectations and provide insights for optimizing future results.
  • Peformed Analysis for business critical initiatives
  • Domain SME on key Sales and Marketing Offers initiatives.
  • Optimized existing processes to enable a more efficient framework.
  • Developed strong relationships and cross-functional knowledge across key Business units and IT Units such as Architecture, QA and Project Management.

Lead Systems Analyst (QA/BA)

Confidential

Responsibilities:

  • Created User Stories and Use Cases from Features passed down from SR. Product Manager.
  • Tagged assets to contents to enable testing in the test region using Adobe Experience Manager
  • Created test cases, test plan and test strategies
  • Worked with Stakeholders and IT Sr Leadership during project delivery
  • Executed Test cases and Logged defects for IOS Devices/Android/ MAC and Windows OS
  • Converted Product Owners BR’s to system requirements
  • Suggested new products that was projected to increased earnings by 23%. (Social Media Marketing & Targetting on Confidential )

Lead Quality Engineer

Confidential

Responsibilities:

  • Gathered Requirements for testers on team
  • Worked with Senior Management, Directors, Producers, and Product owners to deliver content to the site for all sprints and releases I was involved in.
  • Converted Producers and Product owner BR's to System Requirements
  • Validated web content for TV Shows on Mobile, I Pad, Mac, Windows, Android, & IOS Devices
  • Created Test Cases, Test Strategies, Test Plans, and executed the scenarios as needed
  • Created and Managed Defect in JIRA as needed.
  • Lead UAT testing and beta testing for releases

IT Team Manager

Confidential

Responsibilities:

  • Gathered requrements for project implementation.
  • Utilized Quality Center, Provision, and Visio
  • Managed project delivery and scope for 4 platforms - Acquizition, Credit Services, Customer & Integration.
  • Wrote & executed test cases, test plans, and business assurance strategies. Logged Defects where necessary.
  • UAT lead for ProphIT platform - Java based graphic user interface
  • Created of documents for consumers and employees.
  • Integration lead for integrated project impacting 20 or more platforms, and large high level digital/ecommerce projects.
  • Mentored new associates (Sr manager/manager and college hire associates)
  • Recommended new process and artifacts to address defects and better validate user interface requirements that would reduce such issues thus saving the company capital and resources during development and user acceptance testing
  • Reported project status and barriers if any to Vice President every week..
  • Black box & white box testing
  • Offshore team manager - Wipro/Cognizant /Icomnia/Infosys
  • Optimized platform and improved efficiency of test

Urgent Care Program Manager

Confidential

Responsibilities:

  • Managed the urgent care unit for unresolved center issues
  • Wrote requirements to enable more efficient call handling.
  • Coordinated issue fixes and managed associate schedule
  • Interviewed and hired new associate
  • Ensured production team obtained first call resolution on all issues.
  • Was Production Team Lead for customer service representatives
  • Was responsible for ensuring complete resolution of all cases routed to the Center.
  • Probed, tested, identified root cause of issues, and forwarded defects to Developers for fix.
  • Increased one call resolution and customer satisfaction
  • Suggested new ways of adjusting Companies Policies to better improve customer satisfaction and increase customer’s loyalty.
  • Supervised and managed production staff (scheduling, performance management, progressive discipline, attendance tracking, time card accuracy, safety awareness, and, )
  • Coached and facilitated problem solving among production staff.

Technical Analyst

Confidential

Responsibilities:

  • Developed Graphic User Interface using Visual Basic that was to be used by BOEING
  • Gathered and created system requirements for the GUI being created
  • Created test cases, test plans & executed test cases for the GUI developed.
  • Managed lab associates and schedules
  • Managed 200 + computers for the Library & later for the Engineering department.
  • Assisted students with computer related issues & implemented fixes where needed.
  • Trained new employees

Subject Matter Expert (Intern)

Confidential

Responsibilities:

  • SME for Confidential, Confidential
  • Thought Mathematics, Programming, Confidential, and Fuel Cells to Confidential Students

Manager

Confidential

Responsibilities:

  • Gathered requirements from customers
  • Computer Design SME
  • Designed pages and layouts based on customers specifications.
  • Managed a team of 6 C.D associates
  • Worked on graphics and layouts for printing press
  • Responsible for opening, closing, and running of office.

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