SUMMARY:

• Process driven analytical professional with exceptional problem - solving skills and a passion for improving customer experience & operational efficiencies in Q2C domain. Demonstrated success in executing on various process improvements along the areas of sales lifecycle - CRM, Quote to Cash. Strong leadership and organizational skills coupled with exceptional communication, interpersonal, and networking skills, building positive working relationships with clients, team members, and managers.

TECHNICAL SKILLS:

Data Analysis: - SQL, TOAD, Advance Excel

Data Visualization: - Tableau, Excel, Minitab

Marketing Platform: - ZIFT

PROFESSIONAL EXPERIENCE:

Confidential

Solution Architect/ Program manager

Responsibilities:

• Conduct requirement gathering workshop (Discovery Sessions)
• Propose process transformation to improve throughput
• Configure prototype to leverage as tool during the design workshop
• Develop detailed implementation roadmap, project plan
• Conduct detailed Design workshop & document functional design document & fit-gap analysis
• Project Management including budget & timeline burn rate, Agile Scrum framework (iterative build)
• Managing client Engagement & interactions

Confidential, Sunnyvale - CA

Responsibilities:

• CPQ Scope: ABO, Configuration design for 3 key product lines, Consumables, 3P Products, Upgrades, Services, Trade In/ Trade Up scenarios, Multiple Currency Price Lists, Multi sales channels
• Integration scope included AX, Salesforce, ServiceMax, Sharepoint

Confidential

Project Manager - Salesforce Sales Cloud

Responsibilities:

• Assess & Analyze the various sales business process - Lead, Opportunity, Quote, contract management - by conducting discovery sessions
• Understand the existing system architecture to evaluate on salesforce integrations
• Key deliverables include business requirement documentation including process flows, high level data flow, mock ups & wireframes of As-Is and To-Be process flows & architecture, data migration & integration requirements, Acceptance criteria
• Leverage workflow, triggers & ApttusX-author tool for building the proposal and agreement templates & processes
• Perform system set-up, configuration, and UAT & BAT testing
• Develop custom VF page forms
• Build collaterals to support CPQ advisory offering - metric based assessment of various OTF CPQ tools in lieu of client requirement
• Build client presentations & solution demos.
• Respond to client RFPs

Confidential, San Jose, CA

Business Process Analyst

Responsibilities:

• Renewals, Subscription, Software, Products etc. Transform the E2E partner experience along the renewal lifecycle to capture business opportunities for Confidential .
• Understand the current challenges and identify critical business scenarios affecting the renewal business models
• Identify the gaps or pain points categorized by process, policy, data & systems
• Deliverables include UCE Blue Print framework, E2E Information Flow, Capability matrix and roadmap.
• Define epics (business requirements) and acceptance criteria to execute on capabilities aligned with AGILE framework
• Understand the information flow and articulate impact to business processes or data migration

Confidential

Product Manager

Responsibilities:

• Collaborate with cross-functional & regional teams to gather and validate requirements and create buy-in on a high level solution approach/concept
• Gather requirements (BRD) to design the architecture bundles capability
• Document UAT/BAT scripts
• Enable partners across theatres to access List Prices as per the new List Price Management initiative
• Socialize with IT to get the capabilities delivered
• Create specifications, wireframes, storyboards, process flow diagrams to communicate business and solution requirements
• As an SME, create Change Management artifacts - strategy playbook & content for adoption by external partners & internal channel program teams
• Socialize and support the theatre pricing teams to adopt the new framework

Confidential

Lead Business Systems Analyst

Responsibilities:

• Understand the pricing waterfall and integrate the capability within CCW quoting portal and cloud(SAAS) based SFDC to provide a seamless user experience
• Design the business process to operationally manage the business rules based on sales hierarchy, technology, customer segment.
• Document the business requirements (BRD); QA & UAT scripts
• Project Manage & guide the development and QA team to document and deliver the functionality in the capacity of an SME and document QA test scripts.
• Optimize the approval routing and improve deal approval cycle time based on discount discretion (against guidance)

Confidential

Lead Analyst

Responsibilities:

• As the lead analyst, the objective was to operationalize Confidential & Confidential software subscription quoting and ordering for external channel partners. Scope included business use cases such as Contract Transfers/ Renewals/ Consolidation, policy and governance to enable the capability through the customer facing commerce tools. Included in the scope were impact to IB (Install Base) & SA (Service Agreements).

Confidential, Mountainview, CA

Sr. Business Process Consultant

Responsibilities:

• Collaborate with cross-functional teams to carve out current state & to-be state processes supporting professional services business model
• Deliver process documentation leveraging SIPOC framework.
• Identify & analyze various use-cases (assessed using pareto)

Confidential, Sanjose, CA

Sr. Consultant (BPR Practice)

Responsibilities:

• BPR project lead responsible for key deliverables for the project with various clients. Preparing RFPs and client interaction and project execution.
• Business Impact: Standardize PPE process supporting different channel programs