TECHNICAL SKILLS:

Technology and Tools: Disciplined self - starter with superior work ethic Supervisory Experience Expertise in the Software Development Life Cycle (SDLC) Agile/Waterfall/ Rapid Prototyping methodology experience Business Process Mapping Data Analysis SQL Server Requirements Elicitation Project Manager for mid-large projects Six Sigma Green Belt Research & Development Web Applications Report Design Quality Assurance Programs Clinical Nursing Experience Performance Metrics Pipeline Asset Data Maintenance Familiar with PODS schema

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst/Engagement Manager

Responsibilities:

• Engagement Manager for 10 contractors to coordinate work load and service the needs of the customer by ensuring that all tasks were completed in a timely manner. Provided liaison services between customer and contractor. Managed statements of work and complex business rules and processes.
• Project Management, QA, Deployment and ongoing support of:
• Asset Information System: Web-based mapping program to deliver both Bing Maps overlaid with pipeline graphics and tabular reporting of pipeline attribute data.
• Work Management System: Web-Based system to manage incoming request for data changes or software development work.
• Pipeline Viewer: Web-based mapping program to provide the public the ability to see pipelines within a mile of an address.
• CDC Manager: ArcGIS add-in to allow for creation of CDC buffers around pipeline based on data in PODS.
• Program Manager of 8 programs to ensure that processes were followed consistently, documentation remained current and relevant, and maintained relationships with Program Owners and other Stakeholders impacted by program.
• Data Analysis through use of SQL Server, ArcGIS and Advanced MS Excel functions.
• Analysis of pipeline attributes to determine consistent data representation of assets in the field.
• Designed methodology for delta reporting between assets in High Consequence Areas and Unusually Sensitive Areas.
• Lead BA for process mapping for undefined, complex, interdepartmental business processes.
• Project management for multiple software development projects from concept through deployment to include timeline, budget, resource management, design and development.
• Lead BA to gather functional and business requirements for software development and complex reporting needs.
• Created work management system process to accompany new software deployment.
• Configuration,, auditing and support of new software systems.
• Coordinated User Acceptance Testing including creating of test plans and tracking of results.
• Lead Stakeholder Needs Assessments and acted as a Liaison between technology development team and business units.

Confidential

Business Analyst

Responsibilities:

• Created the library of SDLC templates to comply with stringent project management lifecycle processes and procedures.
• Played a lead role interacting with stakeholders to help gather, define, document and analyze business and functional requirements for applications that impact IT Systems and Processes.
• Define systems scope and objectives of business requirements, including documentation of requirements.
• Writing test plans, scoping and managing User Acceptance testing.
• Assist Quality Assurance in the execution of the system testing process.
• Assist PM in compiling a detailed project/work plan with Resources.
• Assist in Test Plans, System Testing and compile Test Results.

Confidential, Houston, TX

Business Analyst / IT Coordinator

Responsibilities:

• Served as the Information Technology subject matter expert on clinical practice within the assigned hospital and provided the facility with IT representation on clinical committees.
• Workflow analysis and support of enterprise clinical systems in regards to the adoption, benefit realization, and maintenance.
• Managed and implemented requests for system changes, daily maintenance, and regulatory requirements.
• Provided liaison services between customers and software configuration team.

Confidential, Houston, TX

SharePoint Business Analyst

Responsibilities:

• SharePoint 2010 implementation focused on development and deployment of an enterprise document management system. Provided guidance on design, functionality and deployment.
• Used the SDLC to gather requirements, interface with developers, coordinate contractors and timelines.
• Functioned as Project Manager for a .Net application that included selection of sub-contractors, use case documentation, requirements, hiring and management of developers, and testing.
• Supervised junior business analyst and provided guidance.

Confidential, Houston, TX

Business Analyst/Customer Service Manager

Responsibilities:

• Managed 5 IT personnel including customer support, Network Administration and Desktop Support.
• Identified and recommended organizational, procedural and automation technology improvements to enhance business unit effectiveness for Customer Care and Quality Assurance.
• Developed test cases and best practices in preparation for implementation of automated software testing.
• Implemented bug tracking matrix and improvement of customization tracking which resulted in reduced support calls due to revision confusion.
• Cut support costs 50% and increased productivity by developing repeatable processes.
• Reduced re-work 20% by developing and maintaining support knowledge base and automated learning tool.

Confidential, Houston, TX

Business Analyst/ Confidential Enterprise Architecture Team

Responsibilities:

• Documented and communicated business requirements, business process flows, business rules and critical project success criteria for a Confidential prime contractor specializing in information systems, engineering, project management, and library services.
• Managed process improvement initiatives and develop software.
• Identified and recommend organizational, procedural and automation technology improvements to enhance business unit effectiveness.
• Used the SDLC to coordinate and direct projects for IT application deployment, migration and integration.
• Conducted project feasibility studies, which involved analyzing technology, resource needs and customer demand.
• Documented complex financial software requirements.
• Trained junior staff in business analysis best practices.
• Cut cycle time in software development 20% and increased productivity by developing repeatable processes.
• Reduced re-work 20% by developing and maintaining strategy for software defect and version tracking.
• Created software deployment user acceptance plan that included a plan and a three-tier software support model.
• Reduced annual support costs by $125,000 through process improvements, adoption of cloud computing technology and process standardization.
• Created process to engage development services for Capability Maturity Model (CMMI) auditors.

Confidential, Houston, TX

Applications Business Analyst

Responsibilities:

• Utilized the SDLC to provide direction for SQL based proprietary applications.
• Identified and documented business needs for product enhancement requests via customer interaction.
• Provided comprehensive customer application support of more than 15 SQL based proprietary applications.
• Interfaced with developers to implement code and configuration changes.
• Provided product and testing prior to go-live dates.
• Consulted with Department to develop materials for implementations.
• Provided enterprise document storage application support.
• Served in role of Project Coordinator for numerous IT application deployments; gathered consensus of senior executives from diverse companies.
• Contributed to a CRM deployment project that included new code deployment and enhancement requests.
• Directed a SharePoint 2007 upgrade project that included creation of a three-tier support plan matrix.

Confidential, Houston, TX

Senior IT Field Analyst/Project Coordinator, IT Department

Responsibilities:

• Managed projects to build out three new offices; managed contractors, network drops, cube placement, router/patch panel installation, wiring and computer installation.
• Supported various proprietary applications.
• Deployed routers, switches, POTS and DSL lines for network setup; performed connectivity patching/troubleshooting. Provided onsite and remote field support.
• Engaged in project management, budgeting, and procurement.
• Contracted to bring 35 Houston sites into GIAC Gold compliance.

Confidential, Houston, TX

Senior IT Support Analyst, Customer Service Center

Responsibilities:

• Provided application technical support and phone/classroom on Timecentre, a graphic user interface (GUI) over MS Access.
• Created and managed NT, Exchange, dialup and Web-based application access in a thin client NT environment.
• Worked with team to establish policy and procedures.
• Managed HEAT client database.
• Consulted with programmers to identify and eliminate software bugs.
• Directed comprehensive QA and testing of proprietary software; wrote technical support manuals.
• Performed field installations of LANs and other hardware configurations.
• Supervised extensive of associate on application functionality.

Confidential, Houston, TX

Contract Support Analyst

Responsibilities:

• Provided level 2 technical phone support for PC peripherals, Lotus Notes administration, MS Office Suite, MS Access, MS Project, MS Outlook, Palm Pilot, RAS issues.
• Assisted users via Live Time application.
• Supported proprietary applications interacting with Excel macros and Netscape based applications.

Confidential, Santa Clara, CA

ECO Documentation Analyst

Responsibilities:

• Held accountability for team desktop support.
• Built and troubleshooting of routers, processed ECO Changes, and maintained SAP database information.
• Trained personnel on SAP and 3COM proprietary data management applications.
• Played a key role on team that developed proprietary global data management application that included application enhancements.