SUMMARY:

• Industries: Banking and Financial Institution, Healthcare and Pharmaceutical, Hospitality, Human Resources, Insurance, Media Communications, Retail, Telecommunications, and Utilities.
• 10 years of Program/Project Management, Delivery Management and Service Management experience for infrastructure and application development projects.
• 10 years of experience in managing and implementing large scale global size projects ranging from $100K - 15 million budgets and managing 25+ resources.
• 10 years of experience managing IT related functions such as Database Engineering, Data Center Virtualization/Consolidation, System Engineering and Network Management.
• 10 years of experience with Service Support and Service Delivery
• 10 years of experience working in IT Operations, Network Operations Center, and Service/Help Desk environment.

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Senior Project Manager

Responsibilities:

• Led and managed IT infrastructure implementations, upgrades and development projects for hardware and software deployments and maintenance such as email, collaboration, voice, mobility, security, storage and databases, data center, and security.
• Day-to-day management of onsite and offshore engineers. Monitors team and report team’s progress and provide the team with direction.
• Work closely with operations, application development, network security, and architecture teams to develop scalable, maintainable, consistent, highly available network architectures that meet business objectives and set relevant service-level agreements.
• Provides technical expertise for systemtransitions, migrations and consolidations.
• Prepares estimates and deployment schedules. Drives the execution of the deployment schedule. Tracks and reports on progress.
• Manage geographically distributed teams, off-shore teams and third-party vendors.
• Develop release plans, resource plans, change requests, and project budgets.
• Created processes and tools for project migrations.
• Manage issues, risk mitigation, project planning and prepare status reports.
• Manage the preparation and conduct of all testing including user acceptance testing (UAT).
• Manages project issues and alerts the project team on potential impact to test schedule.
• Diagnoses system hardware & software. Recommends and implements remedial actions to correct problems based on the knowledge or systems operation.
• Provide project communications for end users, upper management and teammates.
• Communicate to client concerning systems operation; facilitate meetings with teams for the purpose of developing skills.
• Manage vendors to develop technological concepts, requirements, design alternatives, project schedules, and cost analysis for new system initiatives.
• Tracking project budget and resource utilization against forecast and actuals.
• Provides consistent and comprehensive status reports on a regular basis.
• Performs incident and problem management responsibilities.
• Working knowledge of enterprise technologies including: remedy ticketing system, server systems, storage systems, systems monitoring, operational process and procedures. and/or in Project Management Methodologies as ITIL, Waterfall, Agile, and Six Sigma.

Environment: s: Active Directory, Altiris, AppV, Cisco, Citrix, Confidential Quality Center, MS Excel, MS Lync, MS Project, MS Project, MS Powerpoint, Microsoft Software Center, MS Word, MS Visio, System Center Configuration Manager (SCCM), Quality Center, QTP, SQL, Remedy, SharePoint, Team Foundation (TFS), Virtual Desktops (VDI), VM Ware, Windows 7, XP

Confidential, Sacramento, California

IT Project Manager

Responsibilities:

• Led systems enhancements and software development projects.
• Oversawsystemadministrationfunctions such as installation, customization and maintenance of the operatingsystemandsystemsoftware products in support of business processing requirements.
• Organize and facilitate project planning, daily stand-up meetings, reviews, lessons-learned, sprint and release planning meetings.
• Managed issues, risks, and constraints.
• Interfaced with various internal and external stakeholders on project planning and scheduling related items and functions including reporting requirements, progress reporting, etc.
• Managed customers/market representatives and customer relations.
• Served as liaison between marketing, managed markets, operations, vendors, and other functions.
• Planned, coordinated, and managed all schedule and control activities on projects assigned using Microsoft Project and Project Server.
• Worked with other teams and vendors to ensure effective Event, Incident, Problem, Change, Configuration and Release management process and procedures are applied.
• Used waterfall SDLC and Agile Software Development methods.

Environment: s: Business Objects, Citrix, IBM and Confidential servers, Lotus Notes, Mercury Quality Center, MS Access, MS Excel, MS Project, MS Powerpoint, MS Word, MS Visio, Oracle, Project Server, Remedy, SharePoint, Siemens, Windows, Unix

Confidential, Oakland, California

Release Manager

Responsibilities:

• Worked with program management office for implementing ITIL processes, tools and methodologies for healthcare systems, involving quality control, laboratory automation, infrastructure, business applications, ERP systems, data warehouse functions, laboratory systems and warehouse automation.
• Developed the release/upgrade standardized process for Laboratory Information Systems (LIS) upgrades.
• Created a standardized process for regional upgrades for all Laboratory Information Systems such as Cerner Millennium, Cerner CoPathPlus, Genetics Information Systems, and other Laboratory Information systems.
• Coordinated with SOX, technical and data center teams, Regional Compliance and Solution Design Consultants to ensure consistent and compliant system design documentation, financial estimation and implementation processes.
• Ensured compliance with all company policies as well as any federal regulations regarding transmission protocols by reviewing all technical specifications and requirements with all internal authorized process and knowledge owners.
• Used waterfall SDLC and Agile methodologies.
• Knowledge of applicable HL7, HIPAA, SAS70, SOX, and data privacy practices and laws.

Environment: s: AIX, Business Objects, Clarity, Citrix, DocuShare, IBM and Confidential servers, Lotus Notes, MS Access, MS Excel, MS Project, MS Powerpoint, MS Word, MS Visio, Oracle, Remedy, Windows, VMWare, and SAN

Confidential, Sacramento, California

IT Manager

Responsibilities:

• Managed upgrade of web-based hotel management system.
• Conducted business process review, data collection and system configuration for seamless integrations along with multiple optional interfaces.
• Oversaw and directed the creation of software related design documents and customer-oriented technical documents.
• Developed and oversaw software development processes, design and code review processes and checklists.
• Participated in software architecture reviews, design reviews and code reviews.
• Worked with delivery managers, to establish and utilize effective project plans and schedules within the available resources of the development team.
• Fostered employee communication and involvement. Monitored and evaluated employee performance utilizing performance review tools and metrics.

Environment: s: Business Objects, HTML, Lotus Notes, MS Access, MS Excel, MS Project, MS Powerpoint, MS Word, MS Visio, Oracle, Websphere, Windows, Unix

Confidential, Pleasanton, California

Project Manager

Responsibilities:

• Managed multiple projects that upgraded and deployed Hospital Information Systems (HIS) systems that run on multiple platforms.
• Led data and messaging interfaces, database consolidations, application virtualizations, and decommissioning servers.
• Managed data center consolidations and applications migrations.
• Coordinated work assignments among facilities staff, vendors, and contractors.
• Establishes and enforces database standards, guidelines, procedures and quality assurance for database deliverables such as conceptual design, logical data model capacity planning, external data interface specs, data loading, data maintenance plan and security.
• Developed and tracked project and resource plans. Assembled cross-discipline teams.
• Prepared status and dashboard reports. Prepared business cases and budgets. Tracked and monitored operating and capital expenditures.
• Managed application and infrastructure provisioning and implementation.
• Served as primary representative to application owners and business partners, as well as, participate in program-level activities.
• Managed to complete project and cross-team implementation tasks using structured methods, including working issues to resolution.
• Created and tracked service requests and trouble calls to completion.
• Prepared and published presentations and reports that may have been needed by the project.
• Knowledge of applicable HL7, HIPAA, SAS70, SOX, and data privacy practices and laws.

Environment: s: UNIX, Windows, Citrix, Clarity, mainframe, Oracle, DB2, SQL, Websphere, VMWare, IBM and Confidential servers, and SAN

Confidential, Rahway, New Jersey

Release Manager

Responsibilities:

• Manages project teams applying project and release management principles for development through deployment to include preparing detailed project plans, estimates, tracking, reporting status, issues and delegation.
• Led Agile projects from the initial project backlog creation and planning activities through demonstration and release deployment with responsibility for all aspects of the teams’ productivity for all phases of the project.
• Worked closely with program managers, solutions managers and service leads to develop release policy, roll-out, and communication plans. Communicated progress of release projects across organizational boundaries and levels from individual contributor to senior executive.
• Developed and maintained strong relationships across cross-functional groups.
• Developed deployment, roll-out and back-out plans. Established operational strategies.
• Prepared weekly release activity and metrics for dissemination.
• Established and operated formal mechanisms to accept hand-off of completed projects for integration and system testing into software release plans.
• Reviewed programs for product completeness and accuracy prior to turning over for testing. Coordinated projects within the team, and involvement in the planning of testing and support team activities. Motivated team members to ensure the prompt delivery of accurate information and issues for resolution.
• Created and maintained documentation. Drove projects to standard operating procedures and tools to improve efficiency, remove roadblocks, increase quality of output and adapting it to scale for explosive growth.
• Developed and implemented data quality & master data processes, data governance and other standard practices to ensure complete and accurate data is available in a timely fashion in a centralized method.
• Managed the development and subsequent maintenance of the Data Warehouse and corresponding analytical tools. and/or in Project Management Methodologies as ITIL, Waterfall, Agile, and Six Sigma.
• Knowledge and compliance to all, GxP (GCP,GMP) and 21 CFR Part 11 policies and procedures.
• Knowledge of applicable HIPAA, SAS70, SOX and data privacy practices and laws.

Environment: Apache, Business Objects Reporting, Citrix, Clearcase, Documentum, IIS, Informatica, MS Access, MS Excel, MS Project, MS Powerpoint, MS Word, MS Visio, Oracle, Subversion, TIBCO, Unix, VMWare, Weblogic, Windows, and .NET

Confidential, Connecticut

Release Manager

Responsibilities:

• Managed pharmaceutical projects, i.e., software development, software integrations, data warehousing, data center migrations/moves, retirements, and infrastructure technology, i.e., servers, storage, middleware, end user technology and networking.
• Establishing and managing timelines and production schedules, keeping the client and internal updates on project status, managing resources and budgets, identifying challenges and recommending solutions.
• Gathered and analyzed requirements, designed solution and developed phased implementation plan.
• Managed project technical team, engineering and production support on installation and qualification for each platform in the deployment. Negotiated agreement with responsible parties who will execute different installation and qualification tasks, and how and who will be notified of outcomes.
• Worked with the project team to determine how source code will be managed. Liaised with platform engineering for development, testing, stage and production. Negotiated and facilitated agreement among the project team and shared services teams on timing for the initiation of the deployment, reconciling the detailed scheduling on that basis.
• Discussed and facilitated meetings. Documented expectations of impact/risk, of testing to be implemented, release-related support and activities. Ensured scope of testing and testing schedule are agreed by the project team.
• Monitored progress of testing efforts. Provided assistance as a facilitator or in escalating issues for resolution. Worked with organizations in establishing incident management and escalation paths. Ensured all the support teams at all affected sites are kept appraised of the deployment and release schedule.
• Scheduled the integrated sequence of all tasks and responsibilities, and inter-dependencies in the schedule using MS Project.
• Managed document to include appropriate detail on the tasks and assignments, links to documentation, and supplementary detail to reflect the planning of the deployment/release. Provide Go/No Go at the qualification and readiness checkpoints.
• Managed upgrade of internal web portal for our global department.
• Ensured system and operational security and privacy controls are developed and implemented.
• Experienced with managing dependencies between teams working in Waterfall and Agile.
• Implemented ITIL processes and tools.
• Knowledge and compliance to all GxP (GCP,GMP) and 21 CFR Part 11 policies and procedures as stipulated by the FDA.

Environment: Apache, Business Objects Reporting, Citrix, Clearcase, Documentum, IIS, Informatica, Confidential Load Runner, Confidential Peregrine, MS Access, MS Excel, MS Project, MS Powerpoint, MS Word, MS Visio, Oracle, SAN/Storage, SourceForge, TIBCO, Unix, VMWare, Weblogic, Websphere, Windows, and .NET

Confidential, Atlanta, Georgia

Project Consultant

Responsibilities:

• Project Consultant for clients of global HR outsourcing and consulting firm.
• Led and advised on activities based upon client’s business objectives.
• Defined scope of project and provided solutions. Established plans, resource requirements and scheduling of cross-functional teammates. Created and customized websites for clients, i.e, requirements gathering to close-out phases.
• Managed 10+ projects simultaneously. Experienced with large scale external customers.
• Performed data quality analysis. Created data-sets for modeling. Developed predictive models and measured model performance. Presented analysis results to business users. Managed the development of documentation materials.
• Provided technical leadership to team and clients. Ensured project quality for client satisfaction. Facilitated meetings.
• Determined dependencies. Resolved risks. Delivered mitigation strategies. Provided appropriate tracking and closure processes. Resolved and, if necessary, escalated issues of projects.
• Tracked budgets.
• Understand and ensured Sarbanes-Oxley Compliance (SOX).
• Managed onshore and offshore clients/resources.

Environment: Clearcase, Lotus Notes, MS Access, MS Excel, MS Project, MS Powerpoint, MS Word, MS Visio, Windows, XML, HTML and .NET

Confidential, Atlanta, Georgia

Project Manager

Responsibilities:

• Clients included: Liberty Mutual (Portsmouth, NH), Norfolk Southern (Atlanta), Mirant (Atlanta).
• Managed implementation of software implementation and Microsoft Windows 2K deployment for 30,000 locations through the US and Canada. Defined and wrote migration methodology for deployment.
• Managed software development projects from requirements gathering to close-out phases.
• Determined dependencies. Resolved risks and escalated as necessary. Delivered mitigation strategies. Provided appropriate tracking and closure processes.
• Managed hardware evaluation, installation and configuration for large scale infrastructures.
• Documented Requests For Proposal (RFP) and Statements of Work(SOW). Communicated with highly technical systems programmers, systems engineers and external software/hardware vendors. Working knowledge of development on web, client server, network systems and telecommunication platforms.
• Participated in project management development.
• Provided capacity planning for system applications.
• Used waterfall SDLC and Agile Software Development methods.
• Manage using the IT Infrastructure Library (ITIL) as framework.
• Provided leadership and mentoring of Project Management Institute (PMI) principles and Capability Maturity Model (CMM) standards.

Environment: Clearcase, Crystal Reports, DB2 UDB, MS Excel, MS PowerPoint, MS Word, MS Project, Sybase and Windows

Confidential, Montgomery, Alabama

Release Project Manager

Responsibilities:

• Led cross-functional teams.
• Managed and led joint requirement planning (JRP) and joint application design (JAD) sessions, gates/reviews, implementations, post-production for customized software developing.
• Responsible for all change and release management activities including change advisory board, request for changes (RFCs) and a change & release schedule.
• Define the scope of the change, release and configuration management processes, function, configuration items to be controlled, and the information that is to be recorded.
• Develop, document and publish Configuration Management standards and ensure the CM database is fully updated.
• Monitor and document baselines and releases of CI (Configuration Items) for formal test and delivery.
• Ensure all projects and any operation work resulting in a change to production adheres to a strict change control process.
• Ensure strict release and change processes are followed by development and support teams throughout the release cycle.
• Presented team statuses to all levels of management.
• Managing software development projects from requirements gathering to close-out phases. Managed multiple projects simultaneously. Implemented Capability Maturity Model (CMM) standards. Experienced in configuration. Determined dependencies. Resolved risks. Delivered mitigation strategies. Provided appropriate tracking and closure processes. Documented Requests For Proposal (RFP) and Statements of Need (SON).
• Managed highly technical systems programmers, systems engineers and external sw/hw vendors. Working knowledge of development on client server; Monitored and tracked results against baseline schedules within MS Project; Determined dependencies;
• Resolved risks; Delivered mitigation strategies. Provided appropriate tracking and closure processes. Resolved and, if necessary, escalated issues of projects. Led test phases as well determined impact on business. Facilitated CMM/QA evaluations.
• Planned, scheduled and coordinated technical builds from end to end across teams and environments.
• Experienced at estimation processes.
• Working knowledge of hardware/software architectures.
• Used waterfall SDLC and Agile Software.
• Manage using the IT Infrastructure Library (ITIL) as framework.

Environment: AS/400, ASP, C++, Clearcase, Crystal Reports, HTML, Java, MS Excel, MS PowerPoint, MS Project, MS Word, UNIX, Visio, Windows

Confidential, Atlanta, Georgia

Business Analyst/Project Manager

Responsibilities:

• Managed implementation of software.
• Developed project specific Gantt charts, high level project timelines, and/or other visual charts to depict status of project for various audiences.
• Facilitated JAD sessions and meetings. Performed fit gap analysis. Presented team statuses. Wrote functional and technical specifications. Resolved risks. Defined risk mitigation strategies. Documented testing processes for future modifications. Provided executive status reports from Test Director for testing. Tracked budgets. Working knowledge of hardware/software architectures and waterfall SDLC. Managed 20 resources.
• Performed configurations and analysis to ensure the PeopleSoft configurations meet the defined requirements. Performed data conversion including and assisting with data validation

Environment: ASP, Clearcase, Crystal Reports, HTML, Java, Lawson, Mercury Test Director, MS Access, MS Excel, MS PowerPoint, MS Project, MS Word, PeopleCode, PeopleTools, SQL/SQR, Tuxedo, Visio and Windows

Confidential, Atlanta, Georgia

Network Operations Project Coordinator

Responsibilities:

• Managed large and complex data center, voice and data network projects/programs, i.e., coordinated and managed large-scale LAN/WAN projects throughout the US. Ensured that deliverables were on-schedule. Provisioned and procured telecom circuits, T1s, T3s and PRIs, local access dial tone and non-channelized circuits. Scheduled engineers and equipment for maintenance and installations.
• Managed large data center and telecom service provider agreements and contracts. Provided direction to customer installation technicians related to scheduling and availability of facility and technicians and associated methods and procedures. Tracked all collocation, circuit and equipment orders and assist with provisioning services.
• Documented and obtained Requests For Proposal (RFP) and Statements of Need (SON).
• Communicated with highly technical systems programmers, engineers and external sw/hw vendors.
• Working knowledge of development on web, client server, network systems and telecommunication platforms.

Environment: s: HTML, MS Excel, MS FrontPage, MS Word, R&R Report Writer, & Windows