SUMMARY:

• Business Analyst with 8+ years of hands on experience in business consulting and application development with excellent skills in client interfacing, requirement gathering, user support, quality assurance, problem solving, and documentation. Skilled in determining system requirements and specifications for complex application development projects.Past experiences of leading and interacting with multifunctional teams, programmers and technical staff Confidential all levels. Strong customer service orientation. Strong domain/ functional knowledge of the Telecom, Healthcare Industry and Banking.
• As Business System Analyst, expertise in supporting project team in analysis and documentation of business needs and ensuring accurate alignment of technology with business objectives.
• Experienced in business analysis, data analysis, use case analysis, requirements elicitation, gap analysis, configuration and change management, process re - engineering, design, testing, problem-solving and project management.
• Liaison experience, customer consultant facilitating business process integration efforts between diverse groups, communication of technical concepts to non-technical audiences, Joint collaboration of business and technical environments, JAD facilitator.
• Experience in managing and implementing systems for new products or processes or for enhancement of current products or processes by leveraging industry standard software delivery methodologies, practices and standards like (SDLC, AGILE).
• Extensive experience in creation of Business Requirement Documents (BRD), Functional Requirements Documents (FRD) and Technical Requirements Documents (TRD).
• Experienced in working with MS Office Suite, MS Project and Rational Suite for Requirement gathering and Project Management.
• Created artifacts relating to BPM advisory group for healthcare, telecom domain.
• Created mockup application using iRise to demonstrate the way the application would work.
• Well versed in creating Use-Cases, UML Modeling with Rational Rose and Microsoft Visio and creating detailed design documentation for impacted systems.
• Co-ordinate Testing phases across Development Life Cycle. Facilitate UAT with stakeholders and business users and co-ordinate release activities with project team members.
• Excellent analytical ability, facilitative, consultative, accountable, strong leadership, interpersonal communication and judgment skills including teamwork, building customer relationships.
• Proven display of ease, leadership and command in interacting with senior technological and management executives.

TECHNICAL SKILLS:

Methodologies: Waterfall, RUP, Prototyping, Agile

Modeling Tools: Rational Enterprise Suite (Rose, Requisite Pro, RRC)

Testing Tools: Assisted testing teams using tools Win Runner, Load Runner.

IBM Tools: IBM Blueworks Live IBM WebSphere Lombardi IBM Forms Experience Builder IBM Tealeaf Cx

Tools: MS Office, MS Visio, MS Project, MS SharePoint, iRise

Languages: C++, Visual Basic, JavaScript, HTML.

Database: SQL Server, MySQL

Operating Systems: Win98/2k/XP, Linux, UNIX

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst, Programmer Analyst

Responsibilities:

• Identified and involved all key stakeholders, contributors, business, operations and technical resources for gathering requirements related to organizational information, Accreditation, license and malpractice history, insurance coverage, contracting and service sites for Pre-screening forms, provider application form and all professional group contracting form for solo and group.
• Responsible for writing use cases and data requirements in Rational Requirements Composer (RRC) for Pre-screening forms, Enrollment Update form, Endovenous ablation, Nuclear Cardiology and other forms.
• Organized and conducted extensive JAD sessions as a part of requirement gathering for Provider application.
• Assisted in Product reviews for above mentioned forms.
• Assisted the development team during Unit Testing to ensure all the specifications and requirements are met.
• Involved in creating screen flow, wireframes for above mentioned forms.
• Worked closely with the team in an agile environment by leading Scrum calls on a daily basis.

Environment: Rational Requirements Composure, IBM Forms Classic, MS Visio, MS Project, UML, Agile, SQL, MS Excel, Wireframes, Rational Clear Quest, SharePoint .

Confidential

Responsibilities:

• Responsible for analyzing, and gathering requirement related to account implementation, benefit coding and testing.
• Conducting JAD sessions with Account Implementation, Benefit Coding & Testing stakeholders to know about the expectation of functional requirement.
• Involved in developing coaches using IBM WebSphere v7.1 for developing the process flow of different account implementation processes like new group, new subgroup, New Dep31 COBRA subgroup, rate change, group termination, benefit coding processes and testing.
• Modifying tables using SQL Server.
• Involved in code debugging during SIT phase.
• Responsible for analyzing, designing, functional requirement for completion of COB Technical Solution project seeking to improve savings associated with incorrect payment of claims via centralize COB data, ensure medicare compliance, increase COB savings, and others.
• Conducting JAD sessions with COB stakeholders to know about the expectation of functional requirement.
• Responsible for creating artifacts such as Use case and FRD (functional Requirement Document).
• Developed screen prototypes using iRise.
• Created screen flows for future business process depicting NMS/NASCO enrollment, COB medicare data and QBLUE.

Environment: IBM Blueworks, MS Visio, RUP, Agile, XML, SQL, MS Office, MS-Project, Java (JSF), UML, IBM WebSphere Lombardi., iRise

Confidential

Responsibilities:

• Created web based Pricing form using IBM Forms Experience Builder.
• Responsible for using JavaScript to make pricing calculations work.
• Developing and designing Assembly Data web based form.
• Responsible for writing service description.

Environment: IBM Forms Experience Builder, Word, MS Visio, MS Project, UML, RUP, SQL, SOAP, REST, JSON

Confidential

Responsibilities:

• Responsible for analyzing, designing, requirement gathering using agile methodology.
• Conducting JAD sessions with TBC stakeholders for AS-IS systems.
• Responsible for creating artifacts such as Use case overview and relative Business as well as technical artifacts for Sprint 1 to Sprint 6.
• Involved in creating RTM for Sprint 1 to Sprint 6 mapping.

Environment: Rational Requisite Pro, MS Visio, MS Project, UML, Use cases, iRise, Sequence Diagrams.

Confidential

Responsibilities:

• Responsible for analyzing, designing, requirement gathering using SDLC.
• Conducting JAD sessions with NASU stakeholders for AS-IS systems.
• Responsible for creating artifacts such as BRD, FRD, RTM, Use cases and relative Business as well as technical artifacts.
• Involved in creating AS-IS and TO-BE workflows for systems.

Environment: IBM Blueworks, MS Visio, MS Word, UML, SDLC.

Confidential

System Analyst

Responsibilities:

• Worked as analyst for analyzing business requirements, incorporated development and business objectives, and used the information to verify system changes met the needs of the business users.
• Identified high-level requirements for documenting detailed business requirements. Analyzed business and technical requirements, thus creating the Business Use Case (BUC) and Use Case (UC) documents.
• Worked with SME’s (Subject matter experts) on different projects for having better understanding of what is required and also worked with them Confidential various stages of project.
• Participated and conducting JRD (Joint Requirement Documents) related meetings and was involved in document JRD documents.
• Has experience using Confidential &T’s IT/UP and creating artifacts related to it.
• Responsible for creating artifacts such as swBRD, BRD, swBRD peer review log, FRD, NFRD, AAW and review of SAD
• Responsible for creating SharePoint Repository for team to store project documents.
• Communicated issues to the project team to ensure that they were resolved.
• Used UML for creating the data flow diagram, Use case, class, and Activity using MS Visio.
• Addressed and resolved issues notified the project manager when issues arose that might affect the overall health of a deliverable.
• Assisted Project manager in project related work relating to adding the PMT codes and also maintaining the time allocation for projects.
• Maintained Project Glossary for the entire project team.
• Responsible for creating Requirement Traceability document (RTM) using MS excel.
• Also was involved in creating and maintaining AAW- Architecture Assurance worksheet and SAD- System Architecture Document.
• Followed a structured approach to organize requirements into logical groupings of essential Business Processes, Business Rules, and Information Needs, thus ensuring that Critical Requirements are not missed.

Environment: Rational Rose, MS Visio, MS Project, UML, RUP, Agile, MS Word, Rational Clear Quest, SharePoint.

Confidential

Business Analyst

Responsibilities:

• Analyzed business requirements, incorporated development and business objectives, and used the information to verify system changes met the needs of the business users.
• Facilitated collection of Functional Requirements from system users, and prepared Business and Technical Requirement Specification documents.
• Identified high-level requirements for documenting detailed business requirements.
• Analyzed business and technical requirements, thus creating the Business Use Case (BUC) and Use Case (UC) documents using rational tools, also creating Business Requirement and Technical related artifacts.
• Have extensive knowledge of SQL (Structured Query language) and also involved in writing queries and maintaining tables.
• Responsible for writing conversion and interface programs which also includes creation of test cycle and program testing.
• Responsible for writing Business Use Cases, Business Rules, logical analysis and change management of requirements.
• Used UML for creating the data flow diagram, Use case, class, and Activity using MS Visio.
• Addressed and resolved issues notified the project manager when issues arose that might affect the overall health of a deliverable.
• Participated and conducted weekly EDS Support meeting.
• Participated in JAD sessions resolve any issues and come to an agreement quickly.

Environment: Rational Rose, MS Visio, MS Project, UML, RUP, SQL, MSs Excel

Confidential

Customer Support Analyst

Responsibilities:

• Interacted with SME’s to elicit business goals and define business requirements
• Developed Use cases, Logical view, activity diagrams using rational products.
• Conducted requirements review meetings to comfortably converse with all facets in client’s organization.
• Installation and troubleshooting for DOCSIS complaint modem connection as well as Cisco UBR, 2500, 2900 Broadband routers.

Confidential

Customer Support Analyst

Responsibilities:

• Designed and build data flows and process flows to represent the flow from downstream to upstream level.
• Constructed logical flows related to physical architecture of the project state.
• Responsible for having technical JAD sessions with CRM teams and helping them resolve configuration related issues.

Confidential

Analyst

Responsibilities:

• Interacted with SME’s to elicit business goals and define business requirements
• Developed Use cases, Logical view, activity diagrams using Ms Office.