SUMMARY:

• Program/Project Management, Delivery/Change Management - Over 17 Years
• Information Technology Strategic Planning, Procurement, Evaluation, Integration and Alignment - Over 15 years
• Hands-On/Off Software/System Development and Integration - Over 15 years
• Corporate Communications and Knowledge Transfer Oversight and Development - Over 7 years
• Merger and Acquisition Strategic/Tactical IT Transition, Migration and Integration Experience - Over 7 years
• Business Process Engineering, Re-engineering and Improvement - Over 17 years
• Customer Service, Support and Management - Over 17 years
• Vendor and Client Relationship Management - Over 10 years
• Advisory, Consulting, Team Building and Internal/External Educating - Over 15 years
• E-Business, Internet Solutions, and Web Strategy and Development - Over 10 years
• Data Warehousing, Business Intelligence, ERP, Human Capital Management Systems - Over 10 years
• Product Development, Business Solution/System Design, Analysis and Requirement Management - Over 17 years
• Resource Management (Onsite/Offshore), Utilization, and Mentoring - Over 12 years
• PMO Leadership, Process Engineering and Coaching - Over 8 years
• Financials. Banking & Investment (Marketing/ Corporate Communication, Small Business/Mortgage Lending, Debit Card Services, Global Investments, CRM, Annuities and Health/Life) - Over 4 years

TECHNICAL SKILLS:

Management Methodologies: SEI CMM/CMMI, Six Sigma DMAIC, PMI PMP, ITIL, Agile/SCRUM, TQM, RUP, MBF, RAD (Waterfall, Evolutionary and Iterative Spiral), and SSP. Compliance Governance: SOX, ISO 900x, Frank Dodd, GXP/GMP 21 CFR Part 11 and HIPPA. Technical Subject Matter Expertise: e-Business/e-Commerce, ERP, BPR/BPM, CRM, SCM, SFA, BI, SOA/SaaS, Wireless Network architectures, MDM/EDM/Data warehouses, Enterprise Application Integration, Information/Internet/System Security, HRMS, Supply Chain, Payroll, Resource Utilization. Language Platforms: Java, VB, C++, XML, XTML, DHTML, WHTML, WAP, ASP, JSP, EJB, CORBA, CGI and PERL. Other Related Technology Expertise: MS Project, PeopleSoft, ECMS Clarity/PCM, SQL Server, PlanView, Quality Center, Rational Rose, SharePoint, Oracle, Crystal Reports, MicroStrategy, Cognos ReportNet, Ariba, Nexus, Business Object, DB2, Seibel, BEA, and BroadVision, Architectural Platforms: MS Windows, Linux, UNIX, AIX, Macintosh, Mainframe, AS/400, VM, VMS, MVS.

PROFESSIONAL EXPERIENCE:

Confidential, Raleigh, NC

Sr. Project Manager

Responsibilities:

• Lead projects for development and integration of new Variable and Universal Life Insurance products
• Lead the program to deliver new application development and system modifications and enhancements
• Lead program for November Release of existing production enhancements and new life product deliveries
• Made contributions in bringing new project management practices to product and LOB areas
• Responsible for leading LOBs through Work Intake Process, delegating and allocating resources and providing approval and oversight of program change management activities.

Confidential, Charlotte, NC

Director of IT/Logistics Broker

Responsibilities:

• Lead the engineering of new IT architecture, along with, with information security and communication processes and policies
• Designed and provided oversight of development the e-Log system, that offers functionality that combines client relationship management, supply chain management, enterprise resource management and real-time communications
• Lead creation of courses and materials for e-Log system
• Lead design and development and provided resource oversight for the CRM database
• Created strategic proposal to in corporate sales force automation into e-Log’s functionality

Confidential, Raleigh, NC

Sr. Change Manager

Responsibilities:

• Lead project design and development of a web site to facilitate real time global communication and access to all conversion and decommissioning project activities, issues and action items.
• Developed operational process for facilitating all communications throughout conversion activities.
• Lead PMO portfolio for decommissioning of IT systems across the Commercial and Marketing divisions.
• Lead technical logistics project for relocating Georgia Bank to Research Triangle Park.

Confidential, Charlotte, NC

Change Manager

Responsibilities:

• Leading project to migrate global investment systems from Meryl Lynch into Confidential standardized systems. The project also includes sub-projects to perform data conversion, platform migration, web site upgrade and process improvements.
• Leading project to extend functionality of cash transaction management systems to sunset the LaSalle systems and to offer new functionality all of their banks.
• Leading pilot initiatives to integrated electronic Bank Account Management (eBAM) solution into five worldwide regions consisting 32 countries.
• Leading project to develop and integrate data automation solution to improve customer satisfaction/service and deliver real time data requests electronically.
• Leading project initiative to diversify supportability of electronic Bank Account Management (eBAM) through providing XML based messaging enabling them to be first to market to provide this solution.

Confidential, Charlotte, NC

Sr. Project Manager

Responsibilities:

• Lead project for development and integration of new Life Insurance Management System, while transitioning architecture to new Linux platform and from physical server architecture to virtual
• Lead IT Stabilization and Compliance program consisting of 21 IT and Business stabilization projects
• Lead project to upgrade Informatica Power Center and data transportation conversion with Gentran
• Lead recovery project to develop and improve business process to support the payment of three new annuity products
• Lead the development of Infrastructure resource library to track all IT assets physical and virtual. Additionally, institutionalizing processes to govern maintenance and administration

Confidential

Sr. Project Manager

Responsibilities:

• Lead client infrastructure portfolio and engagement management with Department of Justice, providing PC/Server/Network integration and maintenance support services
• Developed standards for shared support services into overall service offerings and general practice
• Lead account management and business development and strategic guidance

Confidential, Charlotte, NC

Sr. Change Manager

Responsibilities:

• Authoring and maintenance of all project documents and collateral
• Represented projects in SEPC (change control) reviews, Governance Tollgates and Steering Committee reviews
• Recovery of distressed project to launch two co-brand products that were five years behind f project sponsor and champion in attaining Six Sigma Green Belt
• Successful delivery of two new co-brand business products to market
• Served as business and technical ambassador with the internal and external project resources

Confidential, Columbia, SC

Sr. Project Manager

Responsibilities:

• Developed project management data warehouse/business intelligence application to capture project collateral and metrics. The application also included ability to provide project managers and project leader a simpler methods of reporting status, understanding solution interdependencies, and proactive understandings of how to appropriate resources across multiple projects
• Lead project for the integration of data warehouse enhancements for client address tables

Confidential, Charlotte, NC

Sr. Change Manager

Responsibilities:

• Development of project Business Requirement Documents, SOWs, and proposals
• Represented projects in SEPC (change control) reviews and Steering Committee reviews
• Developed and maintained Project Plan and WBS
• Participated in Tollgate reporting and reviews
• Lead project JAD and Requirement gathering work sessions
• Served as business liaison with the client organization

Confidential, Peoria, IL

Sr. Program Director

Responsibilities:

• Successfully managed and recovered special distressed enterprise e-Payroll system project in Latin America that was behind over two years.
• Drafted initial proposal to transition existing procurement tools to SAP’s ERP modules that could be cross-functionally integrate with PeopleSoft, Cognos and Kronos
• Drafted business case and strategies for HSD standard methodologies to establish internet self-service features
• Lead Executive Steering committees for all HSD IT projects from conception through deployment. Establishing project budgets, resource plans, milestones, tracking metrics, success measures, and maintains project status reports.
• Improved cost and management accounting functions to get timely and useful data to client executives.
• Created proposals to guide client’s strategic technology performance management and resource decisions on budgets and service delivery.
• Lead global integration of PeopleSoft 8.3, upgrade to HCM 8.9 as a global HSDIT standard for enterprise regions
• Lead US integration of Cognos ReportNet as a standard to for Business Intelligence and On-line Reporting
• Improved cost benefits for utilization and distribution of onsite and offshore resource utilization

Confidential, Indianapolis, IN

Director, Professional Services Division

Responsibilities:

• Provided Project Management for CRM services for major client in Banking Industry
• Integrated accountability where every worker, process, and practice was tested against defined objectives and metrics.
• Renewed effort to improve relationships with vendors, suppliers, customers and employees.
• Improved cost and management accounting functions to get timely and useful data to executive team.
• Integrated standard service delivery and sales lifecycle procedures for each all target markets
• Drafted marketing strategies for all service offerings
• Created PMO to standardize project management methodologies and standards to enhance service delivery
• Reorganized key positions and staff increasing overall productivity and increase profit margins almost 10%

Confidential, Indianapolis, IN

Sr. Program Manager

Responsibilities:

• Successfully lead the development for customized data encryption software to enhance the Customer Relationship Management, e-Commerce, and Event Planning product lines to more efficiently deliver secure XML based data between multiple platforms.
• Designed and managed the development of the first comprehensive internet community to provide automated workflow, advertising and e-Commerce for the real estate industry
• Successfully launched four e-Business Internet communities focused on bridging technology and business strategies and general operations
• Created the first Application Warehouse to improve the productivity and delivery of customized and personalized solutions.

Confidential, Raleigh, NC

Sr. Program Manager

Responsibilities:

• Provided client marketing and project management for full-lifecycle development of e-Appliances, e-Commerce, ERP, Data Warehouse, SCM, and CRM custom software solutions
• Accounts contributed to over $5M in sales of engagements in less than a year
• Developed and integrated custom Data Warehouse solution for GlaxoWellcome Engineering Division
• Designed and provided subject matter expertise for Business Intelligence/Wireless ERP solution for a major technology distributor to manage customer sales/order/warehouse/shipping management
• Co-directed and established southeast regional Project Management Office
• Facilitated regional and assessment of SEI CMM standards and processes to a Level 3 rating
• Develop standardized processes and solutions for integrating business intelligence solutions for five core markets
• Conducted road show conferences/seminars with Confidential, BroadVision, Ariba, and I2
• Lead the development of the e-Business Readiness Assessment web-application for engagement qualification
• Project Lead for the re-engineering and standardization of the company’s Service Delivery Lifecycle (SDLC).
• Contributed to the re-definition of the company Marketing Strategy, Internal Communication Process, Corporate Terminology Standards, and the Sales Process

Confidential, RTP, NC

IT Program Manager

Responsibilities:

• Re-engineered IT business processes to support compliance criteria and to streamline remediation efforts
• Functioned as the Co-Director of the Year 2000 PMO, focusing on IT remediation project directives
• Developed and provided maintenance oversight of the Year 2000 Project Office’s Web Site
• Lead the deployment of remediation tools for all supported OS platforms, affected applications, IT hardware upgrades
• Developed RDBMS applications to facilitate monitoring and reporting of the agency’s Y2K Compliance status
• Re-engineered distributed data sources (server and mainframe) to support new system architecture

Confidential, RTP, NC

Project Manager/Senior Security Architect

Responsibilities:

• Engineered the information security solution to provide extended security to all supported infrastructure tiers
• Engineered the solution for the customized deployment of PeopleSoft 7.5 enterprise-wide to thirteen national sites
• Authored Standard Operating Procedures for the management, administration, support and usage of the HRIS
• Facilitated Software Change Management, Configuration Management and Quality Assurance tasks to establish processes and translate them into a standard for the organization to proactively, systematically, and continuously identify, evaluate and implement improvement

Confidential, Research Triangle Park

Global Infrastructure Development Manager

Responsibilities:

• Provided direction and leadership in indoctrinating, validating and institutionalizing General Manufacturing Practices according to 21 CFR Part 11 and GMP standards in the scientific research areas. Previously, lead research for the lobbying of GMP 21 CFR Part 11 with Burroughs-Wellcome in discovering standardization for the areas of: digital signatures, data standardization of file formats, data management/exchange and NDA process streamlining
• Co-developed network connectivity topology for all platform systems, data, applications and storage management for the merger between Glaxo, Inc. and Burroughs-Wellcome, Inc.
• Developed Document Imaging Management System, providing an estimated $2.5M per month in G&A savings.
• Developed ERP solution suite for the procurement and distribution lifecycle of IT and pharmaceutical assets.
• Integrated Legacy Elimination Program to consolidate and eliminate non-supported technology resources (models & manufacturers) for estimated savings of ± $10M per month in cost of ownership expense costs.
• Developed Standard Change and Selection Procurement Process for all IT procurement for US and UK operations.
• Perform cost vs. benefit analysis and technology integration studies for standard product procurement, order/inventory management, asset ownership, for US/UK business units
• Lead development of LIMS enhancements to data standards and customized ETL process
• Re-engineered workflow processes for facilitating client support and developing professional skills for support staff and clients
• Developed and integrated infrastructure web site for provide self-service support for output technology standards, product management and maintenance, project tracking and client support

Confidential, Charlotte, NC

IT Strategy Project Manager

Responsibilities:

• Project Manager and lead system engineer for global infrastructure based projects in the areas of document/image/electronic output management, network printing, network management systems, storage management, online reporting technology, business process re-engineering, and enterprise-wide network architecture.
• Engineered cross-departmental client-server based applications for Enterprise Information and Output Management System strategies and solutions, which provided universal data/object sharing and transportation across nine operating system platforms. Develop project proposals, feasibility studies, and vendor requests and evaluations for infrastructure-based applications. Solutions: Adobe, Documentum, FormScape, StreamServe, Sys-PrintComputer Consulting Group ( )

Confidential, Raleigh, NC

Sr. System Analyst

• Provided oversight and managed International Printing/Output Project Team's scopes for document and data management and multi-platform on-line viewing and printing. Facilitated negotiation on procurement for product solution set for on-line viewing and printing. Provide research and development for Online Report Management System. Managed feasibility costs, ordering, receiving, methods of implementation and approval of purchases of hardware and software needed for projects.

Confidential, Charlotte, NC

IT Support Engineer

Responsibilities:

• Provided IT oversight and support to approximately 800 users across multiple divisions. Provided decision support for all infrastructure support, including: TSO mainframe applications and peripherals. Deployed and supported all IT hardware and software for supported clients. Provide of IT Service Provider peers in improving system and application configuration diagnostic support methods. Developed and maintained analytics for support IT procurement decisions. Developed customized Access databases to support Hydro and Fossil Fuel production data reporting.

Confidential, Concord, NC

IT Support Specialist

Responsibilities:

• Provided application and network support for 500+ customers within the product-manufacturing site. Provided oversight for procurement and inventory of all technology products and solutions. Responsible for development, support and integration of standard business tools, COTS and software. Developed course literature and provided course instruction for employees. Utilized Object Oriented Programming (OOP) development tools to create custom applications. Developed, implemented and supported a client-server Help Desk/Inventory relational database system.

Confidential, Columbia, SC

Industrial Engineer

Responsibilities:

• Designed, developed and maintained production volume and resource forecasting systems, time study programs and management report generators. Reported and advised the District Manager and his divisional reports on production, volume and staffing forecasts for the state’s operations. Performed department audits to study performance and develop standards, metrics and methods for efficiency. Integrated first LAN in South Carolina District. Provided end-user support for all software and hardware.

Confidential, Lexington, SC

System Engineer

Responsibilities:

• Lead all client engagement activities relating to research, custom application development, and network and software integration. Additionally, responsible for leading data and telecommunications systems integration. Clients: Proctor & Gamble, IBM, Aetna, State Farm, Prudential, and Nationwide. Additionally responsible for general office management.

Confidential, Columbia, SC

Data Entry Operator/Sr. Claims Adjuster

Responsibilities:

• Responsible for managing and administrating client relationships, contract develop/maintenance/support and analytical report creation for all departments. Modified programs with the use of RPG II, RPG II, CICS and JCL. Created archives and backups of daily, monthly and quarterly transactions. Additionally, functioned as second shift Call Center supervisor providing 1st and 2nd level support.

Confidential, Columbia, SC

Computer Operator

Responsibilities:

• Provided for general upkeep and utilization of credit data management system. Generated reports using JCL and FORTRAN report generators for various finance departments. Conducted maintenance and customization of programs using FORTRAN and JCL. Performed hierarchical storage management of daily, monthly and quarterly transactions.