SUMMARY:

• Senior Program Manager/Project Manager/PMO with more than 20 years of experience leading wide range of programs/projects in IT & business and working in all areas of Software Development Life Cycle (SDLC) using Waterfall/Agile methodologies, with emphasis in Financial/Banking/Insurance Services.
• Extensive experience on large data migration & conversion programs, capital markets, mergers & acquisitions, demand deposits, payments, global audit, and credit cards systems. Proficient in strategic portfolio management, program management, project management, PMO, scope management, scheduling management, resource management (inshore/offshore), cost management, risk management, quality management, communication management, change control, implementation & deployment, requirement gathering, data mining, business analysis, system analysis & design, and process improvement using Lean Six Sigma.
• Outstanding negotiation skills with internal, external customers, and other stakeholders. Excellent record of delivering high - quality programs/projects on time and on budget. Comfortable working in high-pressure job environments with complex programs/projects under tight deadlines and capable of leading others to do the same. Excellent oral and written communication skills (bilingual in English and Spanish) with the ability to work with management/business at all levels.

TECHNICAL SKILLS:

Technology and Tools: Microsoft Project, Clarity, MS Office, PowerPoint, MS Visio, SharePoint, and Confluence/JIRA.

PROFESSIONAL EXPERIENCE:

Confidential, Princeton NJ

Program Manager

Responsibilities:

• Global Program Manager for the 2016/2017 Global Audit Enhancement Program, managing five workstreams (Audit Methodology & Internal Controls, Audit Engagement Management System, Content & Publishing, Innovation Tools, and Global Audit Learning).
• Supporting Program Manager for the Audit Quality Monitoring and Measurement Process Improvement Program, managing four workstreams (System of Quality Control, Engagement Reviews, Causal Factor Analysis & Remediation, and Inflight Audit Quality Monitoring).
• Define the program’s governance and implement the program management strategy from initiation to completion, aligning program/projects objectives with the company’s strategic goals.
• Work with the workstream leaders/management to define program/project objectives, deliverables, milestones and their KPI's and Metrics.
• Support workstream leaders on resource planning and allocation based on program priorities.
• Create an integrated master program schedule (including a resource pool) and track project work against the program schedule (baseline) making sure workstreams meet their milestones and align with program’s objectives.
• Provide coaching and support in project management activities to project managers and business work-stream leaders.
• Manage risks, issues, decisions and internal & external dependencies at program level, and provide oversight on risk and issue management to PMs at workstream level.
• Create program status reporting dashboards for senior management/program sponsors, steering committee, and workstream leaders.
• Create an integrated program communication & deployment plan for 44 member firms globally.
• Organize and facilitate meetings with program sponsors, senior management, steering committee, workstream leaders and program team members.
• Capture program lessons learned and work with management, workstream leaders, and team members to in corporate the lessons learned into the current program/project plans to improve program/project management at all levels.
• Set up and administer the program SharePoint site and coach workstream teams to use it effectively as a collaboration and document sharing tool.

Software used: Microsoft Project, Microsoft Office, PowerPoint, Microsoft Visio, SharePoint.

Confidential, Jersey City NJ

Program Manager - Project Management Office

Responsibilities:

• Program/Project Manager for the following initiatives:
• Market Data Program (Scrum methodology), one of the largest data conversion & migration projects at Confidential .
• Active P&L Enhancement project (Waterfall methodology.)
• Tax projects (Waterfall methodology.)
• Work with other program/project managers, business managers, IT support units and vendors to define project scope, define governance, plan project activities, coordinate dependencies, identify/monitor project risks, conduct capability analysis, and allocate resources to the projects.
• Create status reporting/dashboards at all levels in the organization.
• Weekly program status review with the steering committee, business/IT management, and project sponsors.
• In charge of planning, executing, monitoring & controlling project activities.
• Capture lessons learned and propose methods and tools for process improvement.
• Software used: Microsoft Project, MS Office, PowerPoint, MS Visio, Confluence, JIRA and HP Quality Center.

Confidential, New York City/Somerset NJ

Program Manager/PMO (Consultant) - Strategic Program Management Office

Responsibilities:

• Program manager for the Coral (Divestiture) Program. In charge of ten project teams (IT and business projects) in the USA, Confidential, and the Caribbean.
• Provide tactical program and project management coaching and support to the project managers and the business work-stream leaders, aligning programs/projects with the company’s strategic goals.
• Work with PMs to assist them in the usage of tools and templates for their respective projects to organize & plan their work activities, execute change management, and communicate with other project/program managers.
• Provide oversight on risk and issue management, action/decision items, internal & external dependencies, and status reporting dashboards at all levels in their organization.
• Facilitate governance calendar meetings and manage initiatives through the phase gate review meetings.
• Conduct quality management reviews relative to project delivery and project management.
• Capture lessons learned and propose methods and tools for process improvement.

Software used: Clarity, Microsoft Project, Microsoft Office, PowerPoint, Microsoft Visio, SharePoint.

Confidential, Edison, NJ

Project Manager/PMO (Consultant) - CIB Technology Department

Responsibilities:

• Hands-on PM in charge of planning, executing, monitoring & controlling project activities for Global Alto Payment Project, interacting with business units, management, PMO, and technical teams across four geographic locations.
• Worked with the PMO to update standards for project management (waterfall/Agile) and risk management.
• Led scrum meetings to coordinate project activities with multiple teams in Confidential countries (in Spanish/English), creating meeting minutes, and documenting action items & issue logs, and keeping track of the risk register.
• Involved in getting and analyzing functional requirements from Latin American and European countries to create global Functional Requirements and Functional Design for the Global Alto Payment Project.
• Created, executed, monitored & controlled detailed deployment plans involved multiple departments/teams.
• Created dashboards for reporting project status metrics to key stakeholders.

Software used: Microsoft Project, Microsoft Office, PowerPoint, Microsoft Visio, SharePoint, Team Forge.

Confidential, Jersey City, NJ

Project Manager/ PMO (Consultant)

Responsibilities:

• PMO/PM of a multi-streamed Citichecking (DDA)/Flexcube conversion and data migration program comprised of seven subprojects in a master/sub-project setting using resource pool to effectively manage resources across multiple projects/teams. The project team was composed of more than 100 resources including vendors and offshore resources.
• Created and managed the master project plan and resource pool, as well as managed individual projects, such as vendor management, interfaces, testing environments, infrastructure, and security profiles.
• Provided PMO and Project Management solution strategy, best practices, and creative reporting solutions to meet stakeholder needs at multiple levels of the organization.
• Worked with the PMO to develop/update standards for project management and risk management.
• Interacted with management, business units, vendors, technical/infrastructure teams, and PMO on all project related activities, such as change requests, impact analysis, scope control, resource management, schedule and cost management, risk management, and reporting needs from key stakeholders.
• Consolidated and reported weekly dashboards for project status metrics, project risk metrics, testing metrics, issue log, and the status of parallel projects to key stakeholders, customizing the dashboards based on the audience.
• Created Production Support metrics and weekly dashboards to monitor and control production incidents.
• Initiated and managed a process improvement project to improve efficiency in managing testing defects in Quality Control and User Acceptance Testing departments.
• Designed the application/data migration strategy to extract application/data from existing system and move them to the new system, participating actively in the whole application/data migration life cycle.
• Created Data Dictionary (DD), Data modeling, and Data Mapping for Citichecking/Flexcube conversion project.

Software used: Microsoft Project, PowerPoint, Visio, Office, SharePoint, Oracle, IBM Mainframe, HP Quality Center.

Confidential, Jersey City, NJ

Project Manager / Lead IT Consultant - Trade Processing Department

Responsibilities:

• Hands-on PM of the Gold Brick and Batch Master Conversion projects, participating actively in all phases of SDLC.
• Risk management to identify, analyze, plan risk responses to mitigate risk impact, and monitor project risks.
• Planned, identified, analyzed, measured, and implemented software quality improvements to increase the applications’ reliability and performance by troubleshooting and performance tuning the application/database.
• Provided solutions to technical issues for capital markets and trade processing applications, such as SONIC, DVP/RVP, P&S, and Mutual Funds, assessing the impact of changes to the applications and their interfaces.

Software used: Microsoft Project, Power Point, Visio, Office, SharePoint, Mainframe software.

Union Bank of Switzerland, Secaucus, NJ

Lead IT Consultant

Responsibilities:

• Analyzed and designed technical requirements for USS to make it in compliance with company security standards.
• Planned and created technical specifications for software improvements for the USS system.

Software used: Microsoft Office and IBM Mainframe software.

Confidential, Chicago, IL

Project Manager

Responsibilities:

• Hands-on PM of multiple projects for North America and Global Trade Systems, managing project teams, including vendors and outsourcing resources, throughout all phases of the projects’ life cycle in a matrix organization.
• Worked closely with other senior project managers of Global and North America Bank Trade projects and PMO to negotiate sharing resources and coordinate/prioritize tasks impacting multiple projects.
• Assessed and identified project risks, preparing plans to mitigate threats and capitalize on opportunities.
• Schedule/cost variance analysis, including earned value analysis and forecasting.
• Probabilistic analysis of project’s critical path & risk using Crystal Ball (Monte Carlo Simulation Tool).
• Managed security projects to define user access to multiple regions/countries/functions of the Global Trade syst.
• Release manager for production deployment of application releases, working closely with infrastructure teams.
• Prepared weekly project status reports and dashboards for senior management/PMO.
• Implemented software quality improvements making changes to procedures, system designs, and DB design.

Software used: Microsoft Project, Power Point, Visio, Office, SharePoint, IBM Mainframe, HP Quality Center.

Confidential

Project Manager/Technical Lead

Responsibilities:

• Hands-on technical project manager of a team of six A/Ps to develop the VISA Debit and Credit Card Systems.
• Enhanced functionality of credit card modules, including credit cards application, authorization processing, disputes, chargeback processing, fraud detection, cancelations and reporting.