SUMMARY:

• Senior Business Analyst / Engagement /Project Manager with over 20 years experience in software requirements specification and development, process and procedure re - engineering, system design, project management and user documentation / over a diverse industry range. A team oriented, proven leader able to elicit, organize, maintain, and fulfill user / stakeholder requirements resulting in quality and timely deliverables. Hands on experience in:

TECHNICAL SKILLS:

Technology and Tools: Intel Processors, VAX VMS, Z80. 8052Microsoft Office, Microsoft Excel, Microsoft Access, Microsoft Project, Adobe Photoshop, Adobe InDesign, Adobe Illustrator, Adobe ImageReady, Adobe Dreamweaver, Adobe Flash 8.0, Systems Architect, Describe from Embarcadero,S - Designer, Visual Studio, Visual Studio .NET, Visual Studio 2005, CaliberRM, Tracker, Visio and Provision, Focal Point and DOORS by Telelogic Windows NT, Windows 2000 and Windows Server 2003, RMX - Sybase, SQL Server 2005, Oracle, Watcom, Clarion C#, C, Java, Java Script, Visual Basic, VBScript, HTML, DHTML, XML, ASP, ASP.Net WSDDM(IBM), Object Oriented, RAD, RAD SDLC

PROFESSIONAL EXPERIENCE:

Confidential, Texas

Sr. Business Analyst

Responsibilities:

• Sr. Business Analyst working on the strategic side, meeting with customers to develop a business case and project charter with return on investment.
• Developed requirements and steps to correct electronic documents received from vendors with errors.
• Developed requirements and cross functional process documents, for Human Resources, defining employee changes in status.
• Supervisor Changes
• Compensation Changes
• Department Transfers
• Promotions
• Demotions
• Tittle Changes
• Terminations
• Developed requirements document for implementing ePro at the stores for ordering supplies. Defined security roles for each employee designation and approval process.
• Developed requirements for software application Store Gazer to automate store closing, ensuring that all ACADEMY’s stores close at 11:55PM and reopen at midnight for extended holiday hour sales. Notify the store by displaying a message on the registers that the store will be closing. This prevents accounting problems where sales are reported for the day prior
• Developed requirements and process to produce a compensation statement for each employee, during review time, to include salary information, performance evaluation ratings, equity information, projected value of equity and number of options granted to the associate. This document will outline the requirements for adding an additional page to the yearly compensation statement given to each associate.
• Developed requirements and process for implementing a third party nonsubscription solution to workers compensation. This outlined the process as well as new documents to be completed by employee, manager and medical prescribers.
• Created procedures for changing the price of inventory at the stores in the Island Pacific AS400 application.
• Created cross functional process diagrams for human resources leave management so that it may be implemented in Kronos time keeping software.
• Jury Duty
• Victim Leave
• Voting Leave for election officials
• ADA Accommodation only
• ADA Continuous leave
• Bereavement leave
• Created Business Case to justify the purchase and implementation of Master Tax.
• Created project charter that assesses sorter server’s hardware and operating system (OS) software currently deployed. In addition, assess the viability of updating the sorter control software to a PC based graphical user interface, machine control, data collection, system diagnostics, productivity monitoring, real-time client server, item tracking, sorter performance monitor, trending for performance of equipment over time, maintenance warnings and alerts and automated corrective action support all displayed graphically. For example push-to-light and tilt sorters. I also created project charters for the following;
• Academy Intrusion Prevention System (End of Life upgrade/update)
• Academy Bring Your Own Device concept to enable employees to connect personal devices to Academy’s network.
• Anomaly Detection charter to purchase new appliances and services to record and detect malicious activity through behavior patterns.
• Application Vulnerability Scanning project charter to implement IBM Application Scan software.
• Project charter to purchase an enterprise license for scanning all network connections for hardware vulnerabilities. Current capability only 500
• Project charter to implement a solution that will manage encryption keys and digital s in an automated manner.
• Project charter to purchase contractor services to provide software packaging and deployment options so local administrator rights can be removed from most Academy workstations.
• Project charter to purchase contractor services to implement Password Vault enterprise tool to automate the checkout of privileged ID’s.
• Project Charter to request funding for support to maintain compliance with the Payment Card Industry, Health Insurance Portability and Accountability Act (HIPAA) and the Sarbanes-Oxley Act (SOX).
• Project charter to purchase and implement SailPoint to automate fulfillment of user access requests to applications.
• Project charter to purchase and implementation of a security incident and event monitoring system that will correlate system events—from both regulated and key critical systems--and generate alerts to the security team regarding activity that requires further investigation.
• Project charter to purchase and implement a Portfolio Management application.
• Created Process diagrams for the purchase order systems.
• New Supplier Creation
• Create Daily PO Plan
• Vendor Order Releasing
• Reassigning Vendor Lanes
• Created requirements for updating the return merchandise system.
• Developed requirements and processes to implement a new Gift Card management system.
• Create requirements and process for Human Resource Assessments using Taleo from Oracle. This included developing interview guides.
• Create requirements for a request for proposal to provide an I-9 SaaS solution for Confidential + Outdoors.
• Create requirements to implement a high-availability, fault tolerant payment processing architecture that will support all Academy payment processing requirements.
• Elicited and created documents for authorizing, recording, processing and reporting of financial transactions and internal controls over relevant IT systems which needed to be assessed for their compliance with the Sarbanes-Oxley Act (SOx).
• Elicited and created documents to comply with the Payment Card Industry Data Security Standard and increase controls around cardholder data to reduce credit card fraud via its exposure.
• Created requirements, process flows and pin pad screen design for implementing Europay, MasterCard and Visa (EMV) chip and pin to limit Academy’s exposure to fraudulent transactions when the liability for fraud switches on October 1, 2015, to merchants not having this technology implemented.
• Created requirements and process flow for implementing encryption and tokenization technology for all credit cards and transactions. Determined which systems currently have credit card numbers and how to migrate them to tokens maintain functionality without having credit card number.
• Created process flows for automating SailPoint provisioning new users, new stores, terminated users, deactivate users and transferring users in PeopleSoft.
• Elicited requirements for adding assessments to the process of screening potential store applicants saving time and improving the accuracy measurement of applicant’s qualification/skill set using Oracle’s Taleo.
• Created requirements to outsource Academy’s HR I-9 function to Confidential taking a manual process to automation.
• Created business requirements, functional requirements, database requirements, PCI requirements, SLA requirements and audit & compliance requirements to replace Academy’s current Payment Switch software is at its End of Life (EOL). Additionally, Europay, MasterCard and Visa (EMV) is not supported on the current software platform. The goal is to implement a supported, high-availability, fault tolerant payment processing architecture that will support all Academy payment processing requirements. Worked with Confidential to implement their RTS payment switch software connecting to First Data for credit card transactions and Certegy for checks.

Confidential, Houston, Texas

Sr. Business Process Analyst

Responsibilities:

• Sr. Business Analyst eliciting requirements to deliver an easily accessible customer website that consolidates information for all permits and licenses for the City of Houston.

Confidential, Houston, Texas

Sr. Business Analyst

Responsibilities:

• Shell Retail - We created the concept of a new service based point of sale componentization and thin cloud based architecture. Through joint application development (JAD) meetings with Shell, we defined new processes for Wholesalers and third party reward programs, as well as Shell Rewards to use a business service layer which integrates customer offers, credit authorizations, and loyalty programs. As a Senior Business Analyst I elicited business requirements, created use cases and developed functional requirements for business services layer outlined in the new architecture as the thin cloud based services layer.
• Shell/Chesapeake Data Integration Project - Performed Analyst on requirements for a data migration project where Shell Oil purchased 900 natural gas wells and needed to migrate data from the parent company to Shell for natural gas production and supply. Interfaced with groups in charge of each data type to capture their needs for data.
• MD Anderson Hospital Project - Participated in user acceptance testing of a new module to report meaningful use analytics to Medicare for attestation of each doctor working for the hospital.
• AutoNation, map requirements to test scripts.

Confidential, Houston, Texas

Sr. Business Analyst

Responsibilities:

• I created a Software Development Methodology for World Wide IT software Development. A decision gated, deliverables based methodology; I created templates for all deliverables for example, Project Charter, Project Management Plan, Risk Assessment, Communication plan, Business Requirements, Functional Specification and Technical Design documents.
• Senior Business Analyst managing enhancements to Equipment Master Software which is used for tracking equipment, NOV and third party, placed on Oil Rigs including land, offshore and drilling ships. The application tracks warranty and service requests for equipment. Developed Use Cases, UML Diagrams, Business Requirements, Functional Specification, business process cross functional diagrams.
• Senior Business Analyst managing enhancements to Product Hierarchy application which manages all the product lines manufactured by the company. Developed Use Cases, UML Diagrams, Business Requirements, Functional Specification, business process cross functional diagrams.
• Elicit user for requirements for Rig Master Application used to track all land, offshore and ship rigs and the equipment installed on each. Developed Use Cases, UML Diagrams, Business Requirements, Functional Specification, business process cross functional diagrams.
• Senior Business Analyst managing enhancements to Global Vender application which allows vendors to see and edit purchase orders for equipment ordered from NOV and create invoices to get paid. Developed Use Cases, UML Diagrams, Business Requirements, Functional Specification, business process cross functional diagrams

Confidential, Houston, Texas

Sr. Business Analyst

Responsibilities:

• Senior Business Analyst participating in gathering user requirements and customer processes to create cross functional business process diagrams and business requirement documents for custom modifications to Service-now application. Conduct JAD sessions with customer advocates for elicitation of requirements. Manage CAB meeting once a week for approval of customer change requests to Service-now application. Develop business requirement documents for new change tickets. Define and develop Visio process diagrams for new business process. Managed creation and delivery of UAT test scripts for UAT testing of releases.
• As an expert in documentation and UML, I developed the templates used companywide for Business Requirements documents and Functional Requirements.

Confidential, Houston, Texas

Sr. Business Analyst

Responsibilities:

• Sr. Business Analyst for Confidential Systems, a company that designs, develops, and delivers software solutions for managing operational, financial, strategic, compliant, and reputation risk in the oil and gas industry. Software used by all major oil companies. Seapine Test Track Pro
• Using the Agile methodology, I elicited requirements from user group meetings and work with customers and product management to define process and requirements to create business process flows and functional requirements documents. Software is designed to prevent potential risk from become actual incidents for companies like ExxonMobil, Shell, Valero, Citgo, Premium Drilling, Pfizer, Scorpion Offshore and many more. I use Telelogic DOORS, a Requirements Management Software, as a repository for Business and Functional requirements. I use Focal Point by Telelogic to track customer requests, define future releases, and manage development estimates
• Development of SharePoint websites for internal use.
• Testing and requirements and data validation using MS SQL and Oracle 10g
• Gathered requirements for cloud hosting web sites for clients.
• Used Seapine Test Track Pro for tracking defects.
• Used Silk Test for automated testing.
• Held JAD sessions for eliciting requirements from users

Confidential, Houston, Texas

Sr. Business Analyst

Responsibilities:

• Business Analyst, using a stage-gate methodology, worked to clearly understand the business process and corresponding “mid-level” business requirements in support of the HP Americas direct business to retire current systems and deliver a simplified direct order management and supply chain solution. Collecting detailed as-is process/metric documentation and performing gap analysis with new requirements. Creating scenarios and roles to develop workflow models to describe end-state process using Provision and Visio. Performed duties as a Project Coordinator managing the offshore development in Mumbai India for HP Houston. Developed and monitored service requests ensuring a specified service level was maintained.
• Sr. Business Analyst for Canada and Latin America. Improve project metrics, measurements and monitoring to drive up the accuracy of cost estimates by creating best practices. Improve process and drive quality while improving the end-to-end focus on customer needs. Partnered with other IT groups obtaining commitments for delivery of capabilities throughout the capabilities lifecycle and keeping HP’s Direct Route to Market Stakeholders proactively informed of ongoing status. Provide a solution set for desired business capabilities. Provide expertise in identifying GAPS between regional and World Wide (WW) assets. Provide solution set that bridges the GAP between capabilities deployed in the Americas Region and WW go-forward assets. Improve cost estimations across impacted assets. Create best practices in project management to determine upfront estimating of capabilities before investing heavily in development resources for scoping.
• Developed administration web site to maintain contractors for time keeping application. Developed with Visual Studio 2005, .Net 2.0, ASP.Net and C#. Created database using SQL Server 2005.
• Held JAD sessions for eliciting requirements from users

Confidential, Houston, Texas

Sr. Business Analyst

Responsibilities:

• Facilitated workshops with business process owners for eliciting requirements, documenting with business process maps and functional requirements documentation. Develop business guidelines around a custom implementation of a PeopleSoft ERP/SCM system for Recycle America. Develop guidelines to adhere to the Sarbanes-Oxley Public Accounting Reform and Investor Protection Act. Business Analyst developing communication and compliance plans for business guidelines.
• Held JAD sessions for eliciting requirements from users

Confidential, Houston, Texas

Project Manager / Sr. Business Analyst

Responsibilities:

• Elicited end user / stakeholder requirements via whiteboard sessions, and translated into functional specifications for development.
• Managed development team working on web based Document Management Systems (DMS) in .Net for the VA. Developed .Net web service wrappers around ViewStar COM objects to develop the first Internet based DMS system. Developed project plans with Microsoft Project. Gathered requirements, documenting workflow utilizing UML diagrams developed using Microsoft Visio. Developed test cases and tested applications to ensure compliance with functional requirements.
• Held JAD sessions for eliciting requirements from users

Confidential, Austin, Texas

Sr. Business Analyst

Responsibilities:

• Conducted JAD workshops to elicit / capture system features, actors, stakeholders, roles, boundaries, constraints, business rules, and attributes for GED system re-write, Emergency Notification System, FSP Finance System and School Monitoring System.
• Created functional business process flows, models, detailed use cases, data flow diagrams, and screen prototypes, to establish actor / artifact relationships.
• Developed policies and procedures to adhere to the five levels of the Capability Maturity Model.
• Used Describe from Embarcadero to document requirements developing UML diagrams (Use Cases, Sequence and Collaboration Diagrams…)
• Developed user manuals, system manuals, flowcharts and data flow diagrams supporting the AskTed System, which maintains all organizational data for all schools and colleges in the state of Texas.
• Used CaliberRM to capture and maintain requirements for each project.
• Used Tracker to document anomalies.
• PM for all web based applications using .Net to develop web services to enforce business rules tied to an ASP.Net web interface.
• Developed test cases and tested applications to ensure compliance with functional requirements.
• Held JAD sessions for eliciting requirements from users

Confidential, Austin, Texas

Project Manager

Responsibilities:

• Managed development team of seven developers producing a VB 6 / XML application that allowed the tracking of the BOM information from a system built in any manufacturing plant around the world and transfer the information to Dell Austin via MSMQ messaging.
• Held JAD sessions for eliciting requirements from users

Confidential, Austin, Texas

Responsibilities:

• Using CyberTrader Pro, providing stats real time, specific alerts if and in case there were major changes in the market I bought and sold stocks.

Confidential, Austin, Texas

Engagement Manager

Responsibilities:

• Managed all the project managers and made sure they delivered each project on time and on budget.
• Developed user and system manuals for newly developed online product catalog system to help QA department validate product functionality against requirements.
• Provided customer on new systems.
• Developed process and procedure manual for consulting service engagements.
• Performed gap analysis to identify and document system inputs, outputs, function overlaps, redundancies, constraints, control flows, key performance indices, operating problems, and schedule deviation on projects integrating i2 supply chain software with online product catalog systems.
• Investigated, reviewed, and evaluated business logic and user needs to convert existing systems to a 3-Tier ASP/VB 6/SQL Server 7.0 architecture with DCOM client protocol integrated with i2 supply chain systems.
• Managed individual customer engagements serving as the single point of contact between the customer, system Integrator and i2.
• Worked closely with, and maintained a consensus between customers, stakeholders, and development group to cohesively drive all system deliverables to completion.
• Used Microsoft Visio Professional to create UML diagrams to describe business processes.
• Project Managed delivery of a web based production catalogs for Motorola, Allient Food Service, StorageTek and ComDisco. Performed pre-sales presentations, customer requirements, specifications and managed development team to deliver product.
• Developed test cases and tested applications to ensure compliance with functional requirements.
• Held JAD sessions for eliciting requirements from users

Confidential, Austin, Texas

Advisory Information Systems Analyst

Responsibilities:

• Consulted on Internet / Intranet development and deployment methods.
• Redesigned user interface and modified application to achieve faster response time, present order information for asset assignment and provided validation for critical inventory accuracy reporting for the Merrill Lynch TGA Project. Development involved design and implementation using stored procedures supporting a remote user environment.
• Used System Architect from Popkins to create UML diagrams to document requirements.
• Developed Application-using PowerBuilder that allowed one stop shopping for food stamps and jobs for the Texas Workforce Commission. Integrated several legacy systems off the mainframe and into a Sybase database.
• Developed test cases and tested applications to ensure compliance with functional requirements.
• Held JAD sessions for eliciting requirements from users

Confidential, Las Colinas, Texas

Lead Developer/Business Analyst

Responsibilities:

• Managed design and development team to create Internet / Intranet applications using HTML 3.0, Java and Microsoft Internet Database Connector technology. The environment consisted of IBM Compatible PC’s running Windows NT, SQL Server and MS Internet Information Server.
• Developed entity relationship diagrams using ERwin for PowerBuilder.
• Designed and developed a PowerBuilder GUI application with interfaces to an existing AS400 application. The application allowed customer service to select multiple remote branch locations and log onto the AS400 at each location. The application was implemented in PowerBuilder using Rumba Tools to interface to the AS400.

Confidential, Austin, Texas

Lead Developer

Responsibilities:

• Design and develop application that allows users to book, airline, hotel and rental cars from there home PC. Incorporated screen scraping from a Sabre drop simulating the eyes and hands of a travel agent.
• Designed and developed multimedia application that enables retailers to sell products via video phone booths. Developed with Microsoft Visual Basic connecting to PictureTel VM4000 and VM100 video conferencing products on a dialup ISDN.
• Designed and developed client / server application which allowed users to book car, hotel and airline reservations from their home computer. Developed with Microsoft Visual Basic. Project management using Microsoft Project. Designed data model with System Architect.
• Coordinated setup of trade shows booth.
• Accompanied CEO to all client meetings, trade shows and conferences as Technical Sales Manager.