SUMMARY:

• Senior Program/Project Manager with 15 years of diverse industry experience, proficient in planning, executing and delivering on cross - functional large scale enterprise initiatives, with strong interpersonal skills, proven ability to lead teams, focused, self-motivated, with excellent communication, noted for and adept at formulating smart and effective decisions in fast paced environments.
• Worked on application development, infrastructure development, legacy migration, web re-engineering, social media integration, and product installation/customization projects/programs.
• Proven ability of managing several simultaneous projects with teams spread into different geographical time zones.
• Extensive client - and stakeholder-facing experience, including C-level experience, managing stakeholder expectations, budget forecast/optimization, vendor management, developing and creating concise and well organized executive communications and presentations.
• Program/Project Management
• Product Implementation
• Requirements Management
• Business Consulting
• Resource Management
• Relationship Management
• Managed the day-to-day activities of multiple business sponsored IT projects from initiation through delivery on schedule, within budget and scope.
• Created project plan, metrics reporting, change control, issues/ risks management and communication plan, RACI matrix, templates and processes.
• Monitors project deliverables and progress through continuous communication with project team.
• Assigned work assignments to project team members
• Maintained project financial and project profitability, to include resource scheduling, revenue forecasting per project, resource forecast (sales & delivery), resource allocations, billing reconciliations, expense report and time sheet approval for project work.
• Served as liaison between the company and client to ensure all targets and requirements are met.
• Managed project governance tools, including project plan estimates, project spend, resource time tracking, status reports, management dashboards on project progress and issues/risks/changes/decisions and business cases for future opportunities.
• Assisted on pre-sales engagements, developed statement of work and product license, maintenance, service level agreements letters.
• Managed meetings between business, IT and support groups to identify future opportunities/initiatives.
• Managed issue resolution, escalation process and risk assessment/ mitigation.
• Managed project change in accordance with the change management plan to control scope, quality, schedule, cost, and contracts.
• Managed program release plan.
• Created customer satisfaction surveys, individual performance feedback and project completion report.
• Contributed on IT & business process improvements.

TECHNICAL SKILLS:

Technical Tools: Visio, Microsoft Word, Excel, PowerPoint

Management Tools: Microsoft Project Plan, PlanView, Clarity, Quality Center, Share Point, Test Director, HP PPM

SDLC Methodologies: Waterfall, Agile, Iterative

Business Domain: HealthCare Insurance

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, OH

Senior Project Manager

Responsibilities:

• Responsible for installation & customization of Polaris’s Intellect Claims Product to meet Nationwide’s requirements for Beneficiary Management & Claims Processing for Life, Annuities & Income Product line of business death claims.
• Senior Project Manager - Underwriting Desktop Automated Final Action Project
• Responsible for installation & customization of Polaris’s software business components (back-end services) to meet Nationwide’s requirements for underwriting desktop’s integration with Cyber-Life & Beneficiary Management System.

Confidential, Long Island City, NY

Sr Project Manager

Responsibilities:

• Responsible for all new/existing global/regional financial reports for Dynamic Report Center. (A web-based application to generate dynamic reports in on-demand or scheduled manner).
• Responsible for ensuring adherence for all financial reporting regulations.

Confidential, Columbus, OH

Program Manager

Responsibilities:

• Enterprise call center services (ECCS) organization was created to support JPMC’s call center’s infrastructure/software requirements.
• Managed ECCS thin client desktop deployments of Chase auto finance/ student loan, card services, and technology call center desks/agents.
• Managed ECCS telephony serving site on-boarding projects (Genseys IVR / Routing components, NICE call recording and its integration with Avaya telephony infrastructure) for Chase card services and Mortgage banking call center desks/agents.

Confidential, Minneapolis, MN

Program Manager

Responsibilities:

• Web utilities re-host program which involved re-engineering client and advisor facing core web applications from third party hosted infrastructure to in-house infrastructure.
• Advisor social media pilot which was a proof of concept that would allow select group of advisors to utilize Facebook and LinkedIn to support their practice. Implemented FINRA regulations for social media use by financial advisors.
• EasyOffice2.0/Evergreen program to enhance the P1/P2 financial advisor experience with workstations in the field. This program included optimizing hardware configuration, software packaging, advisor user interface (web wizard), and external vendor processes integration.

Confidential, Minneapolis, MN

Project Manager

Responsibilities:

• Responsible for complete end-to-end legacy migration of mission critical core applications system to new environment.
• Developed overall migration/decommission strategy for business users to adapt new environment smoothly.

Confidential, Thousand Oaks, CA

Project Manager

Responsibilities:

• Managed Enterprise Provider Database Solution (EPDS) project to build a foundation to enable the entry of provider data into a central repository and standardize the Confidential process.

Confidential, Blue Bell, PA

Project Manager

Responsibilities:

• Managed a project to develop a new Open Access Medicare Advantage HMO product (OAMA) to replace the existing Golden Medicare HMO product.

Confidential, San Francisco, CA

Project Manager

Responsibilities:

• Managed Legacy Migration project that involved mapping legacy application functionality to SAP, decommission plan, data retention/migration strategy and hardware/software license consolidation.
• Developed overall strategy to migrate from legacy application to SAP.
• Coordinated entire RFP process including demos, proof of concept, non-disclosure agreement and price negotiations.

Confidential, Minneapolis, MN

Project Manager

Responsibilities:

• Managed Day 700 migration program that was a major initiative to de-merge the assets of the Financial Advisor Company from its Credit Card business requiring modifications to replace old file transfer system with new SOX compliant third party secure system.

Confidential, Basking Ridge, NJ

Senior Analyst/Project Manager

Responsibilities:

• Managed & developed a Personal Health Manager Portal system for consumers to validate their health records (diagnostic, pharmacy, lab, process) based upon claims data.

Confidential, Auburn Hills, MI

Project Manager

Responsibilities:

• Managed New Vehicle Delivery Report (Point Of Sale) maintenance project for the maintenance, enhancement and production support.
• Managed Gateline Scheduling System project to integrate multiple products from third party vendor into the Gateline Optimization Process and Order Based Forecasting systems.

Confidential

Project Manager

Responsibilities:

• Managed a Billing System maintenance project which included billing, cycle invoicing, collections, asset management, general ledger, and inquiry facility / report generation.

Confidential

Developer

Responsibilities:

• Worked on developing a project management workflow web portal.