PROFESSIONAL SUMMARY:

• Self - motivated, goal driven individual, offering a diverse background in process development, improvement, and enhancement through experience across multiple management and project management methodologies, with a focus in IT, emerging technologies, and product development. Experienced consultant working within large and small scale enterprises with highly political organizational structures with cross functional platforms and matrixed organizations. Formal background and professional experience practicing Agile, PMI/Waterfall, ADM and SDLC methodologies. Professional experience within insurance, telecommunications, finance,
• IT, supply chain and 3PL solutions, commercial facilities management, and Bioscience/Pharmaceutical industries. Demonstrated capabilities with corporate culture revision, positive team restructuring and enhancements, corporate and business process coaching, client needs analysis, program development, and implementation. Seeking a position that would leverage my diverse practical experience as well as my MBA and Masters in Project Management, in an environment where I can continue to grow professionally, while making significantly greater contributions to my organization.

TECHNICAL SKILLS:

Technology/Software: Operating Systems Work Item Management Microsoft Adobe Windows JIRA Word Acrobat MAC Confluence PowerPoint Photoshop Meeting/Collaboration TFS Excel Illustrator Skype CRM Publisher In Design Link USD Visio Webex Sales Force Project GoTo Meeting Replicon OneNote Log Me InTenrox SharePoint

PROFESSIONAL EXPERIENCE:

Confidential -CARY, NC

JIRA/Confluence Administrator

Responsibilities:

• Reviewed and cleaned all JIRA attributes that were of little or no use
• Managed and developed workflows, screens, fields, users, plugins etc.
• Managed and tested upgrades
• Provided communications of updates and changes to JIRA/Confluence user base
• Provided extensive JIRA and Confluence
• Managed Confluence site and permissions
• Created and configured custom dashboards and reporting
• Started shift from multiple processes and methodologies to SAFe methodology
• Redefined the organizations work intake process
• Designed and developed organizational Master Backlog to provide clear visibility and traceability at all levels
• Restructured integrations and eliminated need for additional tools by simplifying processes
• Lead and provide Agile SCRUM roughly 150 Confidential teams migrating from Waterfall to Agile.
• provided to developers, engineers, operations, support, managers, directors, VP’s and C-Level executives.
• Support and provide best SCRUM practices to teams using Agile methodologies
• Demonstrate, observe and support SCRUM ceremonies
• Review associated backlogs with Product Owners and Scrum Master
• Reviewed and defined roadmaps with executive teams
• Provided lunch and learn’s to Confidential bringing in outside resources to discuss benefits of scrum and demonstrate focused topics of interest
• Broke down silos and developed cross collaborative teams within the organization
• Provided a common language across the organization
• Provides better accuracy and consistency of health and progress of work being conducted
• Build a centralized structure to for document management and work item management resulting in clearer, more efficient, and accurate tracking and reporting
• Provided project structure and management which produced far more successful results across projects
• Developed standard practices,, and project structure across the organization
• Reduced the cost and complexity of tools and licensing

Confidential -Dresher, PA

Service Desktop Project Manager/Scrum Master

Responsibilities:

• Introduced USD as solution to improve the process and improve client experience by integrating all seven applications into one single view with bidirectional dataflow.
• Worked with business teams to understand current daily processes and helped define new more efficient processes.
• Interacted with the technical teams to ensure requirements were being satisfied.
• Coordinated with business stakeholders and executives to confirm solution and processes met requirements
• Managed overall agile based project process enhancement/deployment across organization
• Identified areas for process improvement across teams
• Overhauled, developed, and managed employment onboarding process while maintaining agile methodologies
• Managed and administered JIRA instances
• Developed all custom project processes, workflows and schemes within JIRA to accommodate the organizations needs
• Trained new hires on all existing process and current agile methodologies
• Trained teams on all new processes
• Developed standard program for process management/tracking process
• Project pipeline manager-reviewed all existing projects and ensured continuous project flow
• Managed organizations technical stack ranked master backlog
• Manage overall work prioritization and communication between executive teams and development teams
• Managed organizations product roadmap
• Managed/reviewed overall team project health and status update
• Collaborated with senior executives to manage overall team direction
• Provided organization with overall project health status and presented next step recommendations
• Maintained 35,000 users, 450+ projects, and all company project customizations.

Confidential - Pennington, NJ

Technical Release Manager

Responsibilities:

• Worked within a cross functional environment to develop monthly production platform release plans
• Managed platform/product development lifecycle
• Managed QA cycle
• Lead daily non production updates and releases.
• Lead monthly production release
• Managed and escalate issues within the organization
• Lead and manage both offshore and onshore technical teams
• Hosted and manage technical delivery meetings
• Opened lines of communication within multiple departments to ensure smooth deployments
• Managed expectations between technical and business teams
• Provided updates and expectations to executive teams
• Created and update release manifests

Confidential - Trevose, PA

IT Project Manager/Professional Services Manager

Responsibilities:

• Created and develop a PMO within the organization
• Standardized processes and procedures and proper business practices with the organization
• Developed a project governance structure within the organization
• Created and standardize project processes and procedures across the company
• Built and developed new implementations with clients
• Coordinated and managed cross-divisional and cross-business partner resources and assignment of the appropriate resources to the project
• Managed conflict resolution and issue escalation
• Lead client upgrades, implementations, and integrations
• Served as the primary point of contact for all projects internally and externally
• Managed all high profile projects
• Managed all high priority projects (short deadlines, high value)
• Managed projects across multiple departments
• Developed budgetary estimates and Statements of Work
• Develop and manage project tracking matrix and documents
• Develop and maintain company SharePoint site
• Introduced time tracking and reporting application
• Developed and maintain JIRA ticket tracking system
• Introduced UAT system for automated acceptance testing
• Reviewed QA reports before final release
• Lead client facing quality gate demo’s to ensure high level product acceptance
• Validated release notes to ensure complete product delivery
• Developed and maintained the project management document library
• Established project workflow processes
• Managed resources and budgets
• Built and maintained project plans
• Identified risks and issues
• Developed Business Requirement Documents based on SoW’s and OAWs
• Developed communications plans
• Lead weekly internal and client facing project status update meetings and reports
• Managed time tracking and project budgets within Professional Services
• Developed, documented, and streamlined software implementation processes for hosted and SaaS based solutions
• Work with clients to develop project rollout and schedules
• Managed all Go-Live, closeout, and transition to support activities
• Built and developed project teams
• Reported department and critical project statuses to leadership and executive teams

Confidential - Princeton, New Jersey

Enterprise Mobility Project Manager

Responsibilities:

• Established a communication plan for the program and ensures adherence across all projects, and Workstreams
• Managed program requirements, scope, schedule/plan, quality, and budget
• Maintained project specific issues/risks/decision log
• Assisted with the preparation for status team meetings (Core, IM, Cross Tower, Steering Committee, Top 10 and other key Leadership updates) as per the internal communication plan. Includes meeting agenda, meeting minutes, Action Items, status reports
• Assisted the Program Manager to create and maintain integrated program schedule
• Assisted the Program Manager, and Project Finance (representative of cost center owner) to create and maintain the program level budget and generate reports on the monthly actuals and variance (where required)
• Managed all Go-Live, closeout, and transition to support activities
• Adhered to BMS standard project estimation and approval process
• Adhered to the Project Management Framework, ADM/System Development Lifecycle, and other compliance processes where applicable
• Managed and adheres to BMS’ standard change control process around scope, schedule, and budget
• Coordinated Computer Systems Validation across IM, IM Quality Assurance, and Business Quality Assurance groups where applicable
• Coordinated and manages cross-divisional and cross-business partner IM resources and assignment of the appropriate resources to the project
• Engaged Domain Architects and the Enterprise Architecture team where appropriate
• Coordinated with external/unrelated projects for potential impact through weekly PWI program reviews to determine any project overlap, redundancy, or interference.
• Served as the primary point of contact for all communications within Information Management (IM), Business teams, and any third party involved in the project(s)
• Managed conflict resolution and issue escalation
• Reviewed QA reports
• Reviewed UAT test cases and results
• Assisted with the on-boarding of key Leads from Business, and IM on the program

Confidential - Langhorne, PA

IT Project Manager

Responsibilities:

• Designed and Implemented corporate and development programs.
• Developed and maintained program plan consisting of 1200+ tasks, broken into multiple simultaneous projects.
• Defined and key employees, for program rollouts, at all levels.
• Build, developed, and implemented a new robust custom CRM program across the organization.
• Ensured projects meet required scheduled completion.
• Program testing and development.
• Assessed Brickman's needs for developing future programs.
• Lead development and implementation of multiple mobile solutions company wide.
• Implemented a time management solution for 6000+ users.
• Managed vendor relationships.
• Managed projects along a cross-functional platform.
• Scheduled and lead live and web meetings and implementation seminars
• Worked closely with the executive management to develop topics of discussion for weekly status and rollout meetings.
• Maintained and developed new company BI reports.
• Tracked progress and applied necessary processes to the tasks/action items provided for the CRM and mobile programs throughout the SDLC.