SUMMARY:

• Experienced in requirement - gathering and analysis efforts for application development projects involving Agile and Waterfall processes.
• Extensive experience in gathering, managing, and documenting business requirements using Rational Requisite Pro, IBM Rational DOORS (previously Telelogic DOORS) and HP Quality Center.
• Experienced in creating business process models using IBM BlueWorks and Use case models, Data Flow Diagrams (DFD), and State chart diagrams using MS Visio.
• Conducted Joint Application Design (JAD) sessions, SCRUM Meetings, brainstorming sessions, and customer interviews for efficient requirement gathering.
• Experienced in performing GAP analysis to identify problems within the existing system, and provided inputs for the TO-BE system.
• Experienced in writing and implementing test scenarios, test cases, and Requirements Traceability Matrices (RTM) for Black Box and User Acceptance Testing (UAT).
• Experienced in writing SQL queries to manipulate database and performing manual testing.
• Experienced in modifying and reviewing user manuals and conducting end user sessions.
• Worked with cross-functional teams and maintained excellent working relationship with them using strong interpersonal skills, communications skills, and negotiation skills.
• Worked in a dynamic environment with a high degree of accuracy within set deadlines, and have displayed strong analytical and critical thinking skills.

TECHNICAL SKILLS:

Business Modeling: UML, UML CASE Tools, IBM BlueWorks Live, MS Visio, Rational Rose Modeler.

Requirement Management: IBM Rational DOORS, HP Quality Center, Rational Requisite Pro, MS Excel

Change Management: MS Excel, Issue Tracking system

Processes: Waterfall, Agile Modeling, RUP

Project Management: MS Office Suite, MS Project

Operating System: Windows 2003, Windows 2007, Windows 7, Linux, z/OS

PROFESSIONAL EXPERIENCE:

Confidential, Maryland

Senior Business Analyst, Consultant

Responsibilities:

• Conducted as-is analysis of the case management process and to-be analysis of the proposed system, and performed workflow modeling using MS Visio.
• Elicited and analyzed business requirements by organizing brainstorming sessions, interviews, and Joint Application Development (JAD) meetings with stakeholders and business users.
• Prepared a business requirement document stating all facets of regulatory, business, user, and functional requirements.
• Worked with different teams like Informatics and Data Governance teams for case identification methods and other activities to support employer group reporting and Disease Management operations.
• Developed various functional documents like use-cases activity diagrams, wireframes, etc. using Rational Rose Modeler to translate the business requirements into functional specifications, and illustrate the proposed case management system.
• Extensively used Rational RequisitePro as a structured approach to manage requirements, improve traceability, strengthen collaboration, and ensure that all critical requirements are captured.
• Worked with Subject matter experts (SME) to identify and understand regulatory changes like the recently proposed International Classification of Disease (ICD) 9 to ICD 10 transition, problems and opportunities for improvement in conformance with Case Management Society of America (CMSA) standards and National Committee for Quality Assurance (NCQA) accreditation.
• Prepared test scripts, test scenarios and test plans, and participated in UAT.
• Conducted user and also provided support to end-users after the web-based system went live.

Technologies: HP Autonomy Worksite (previously Interwoven), Rational Rose Modeler, MS Visio, MS Office Suite, Rational Requisite Pro, Rational ClearQuest, Rational Application Developer, Java Script, J2EE - JSP, IBM WebSphere, z/OS, Oracle, TOAD.

Confidential, Maryland

Senior Business Analyst, Consultant

Responsibilities:

• Conducted and facilitated Joint Application Development (JAD) sessions with internal as well as external stakeholders like premium physicians, clients, and internal consultants’ team for gathering business requirements and documented them in Business Requirements Document (BRD).
• Documented Functional Specifications, Software Requirements Specification (SRS), and created User Interface Mockups/Prototypes.
• Reviewed and obtained sign-off of requirements document from all the stakeholders
• Interacted and collaborated with various subject matter experts (SME) to constantly identify improved processes, institutionalize business rules knowledge, gather regulatory guideline changes e.g. MU requirement guideline under the HITECH Act and HIPAA proposed EDI version conversions, and recommended and supported program enhancements to accommodate the same.
• Developed use cases, activity diagrams, and workflow process diagrams, using MS Visio.
• Created the AS-IS Model of the system, performed complete GAP analysis to identify problems in the existing system, evaluated risks and provided recommendations for the TO-BE Model.
• Developed test plans, test cases, and coordinated User Acceptance Test (UAT) to ensure proper implementation of enhanced features within the system.
• Modified and reviewed product documentation to accommodate enhanced features and conducted end user .

Technologies: MS SharePoint, MS Visio, MS Office Suite, HP Quality Center, MS Project, .Net, ASP.Net, MS SQL Server, SSMS (SQL Server Management Studio), Windows Server.

Confidential, Maryland

Senior Business Analyst, Consultant

Responsibilities:

• Created the AS-IS Model of the T&M system, performed complete GAP analysis to identify problems in the existing system, and provided recommendations for the TO-BE Model.
• Documented the business processes with respect to Vendor Invoice processing using IBM BlueWorks Live.
• Conducted and facilitated requirements gathering meetings with T&M department users as well as dispatch department for gathering business requirements and documented them in business requirements document(BRD)
• Documented Functional Specifications, created activity diagrams, and User Interface Mockups/Prototypes using MS Visio
• Worked with subject matter experts (SME) to identify and document existing processes, standardize business rules knowledge, and recommended and supported program enhancements to accommodate the same.
• Reviewed test cases, and coordinated User Acceptance Test (UAT) to ensure proper implementation of the system.
• Involved in change control procedures to track changes during the project using Issue Tracking System.

Confidential, Maryland

Senior Business Analyst Consultant

Responsibilities:

• Worked as a business liaison with the IT department to ensure that the business objectives with respect to the RMA process are met with technology deliverables.
• Conducted and facilitated requirements gathering sessions with CSRs, billing department users, and program managers to collect business requirements and documented them in Business Requirements Document (BRD).
• Conducted JAD sessions and created functional design documents like use cases, activity diagrams, wireframes, etc.
• Interacted with various SMEs to identify improved processes, establish business rules knowledge with respect to warranty information and pricing of equipments, and recommended and supported program enhancements to accommodate the same.
• Developed use cases, activity diagrams, and workflow process diagrams, using MS Visio and IBM Blueworks Live.
• Created the AS-IS TO-BE Model of the system and performed complete GAP analysis.
• Assisted User Acceptance Testing (UAT) team in developed test plans, test cases, and coordinated UAT to ensure proper implementation of enhanced features within the system.
• Modified and reviewed product documentation to accommodate enhanced features and conducted end user .

Technologies: IBM BlueWorks Live, MS Visio, MS Office Suite, Issue Tracking System (proprietary), MS SharePoint, PeopleSoft CRM 8.8, WebSphere, Oracle 11g, Linux

Confidential, Michigan

Business Analyst Consultant

Responsibilities:

• Involved in the feasibility study of providing ‘single view access’ to all customer information, and documented scope definition.
• Collaborated with key stakeholders like product and technology sponsors, and customer service department, to extract business requirements and documented them in the Business Requirements Documents (BRD).
• Identified and documented key business rules for customer or account profitability calculations.
• Played the role of Subject matter expert (SME) and made recommendations to improve workflow efficiency.
• Coordinated JAD sessions with users to identify functional requirements, documented them, and identified priorities.
• Developed use cases, activity diagrams, and workflow process diagrams for the gathered requirements using MS Visio.
• Involved in Graphical User Interface (GUI) design sessions by creating mock-up screens like customer information screens, customer relationship screens, etc. with Usability Team.
• Involved in gap analysis of the existing system and the to-be system.
• Extensively used Telelogic DOORS for understanding and analyzing project vision, goals, specifications and requirements during pre-testing phase.
• Coordinated UAT with the QA team to verify implementation of new features.
• Conducted end user sessions and validated revised documentation.

Technologies: Telelogic DOORS (now IBM DOORS), MS Visio, PeopleSoft CRM, WebLogic, Java Script, Oracle, UNIX.

Confidential, Maryland

Business Analyst, Consultant

Responsibilities:

• Elicited requirements using interviews, document analysis, and SCRUM meetings and translated them into functional design documents like use cases, activity diagrams, etc.
• Worked with SME to plan, design and recommend business processes improvement to support business activities.
• Assisted QA team to ensure that requirements documentation can be easily translated into test plans and provided relevant test scenarios for the testing team
• Ensured issues are identified, tracked, reported, and resolved in a timely manner.
• Interacted professionally with a diverse group of executives, managers, and subject matter experts.

Technologies: MS Visio, MS Office Suite, .Net, VM Script, ASP.net, SQL server, SQL Navigator, IIS (Internet Information Services), Subversion, VSS (Visual Source Safe), Windows Server

Confidential, New York

Business Analyst

Responsibilities:

• Elicited and analyzed business requirements by organizing brainstorming sessions, interviews, and meetings with stakeholders and business users.
• Prepared a business requirement document stating all facets of regulatory, business, user, and functional requirements, and provided insight into both the as-is and to-be states of the business area.
• Developed various modeling techniques like use-case diagrams, data flow diagrams to translate the business requirements into functional specifications, and illustrate a given set of requirements.
• Reviewed and obtained sign-off of requirements document.
• Worked as a Subject matter expert (SME) to identify and understand problems and opportunities for improvement around a given set of retail branch banking business processes.
• Prepared test scripts, test scenarios and test plans, and participated in UAT.
• Conducted user and also provided support to end-users after the web-based system went live.

Technologies: MS Visio, PeopleSoft CRM, WebLogic, Java Script, Oracle, UNIX, MS Office Suite.

Confidential

Branch Operations Manager

Responsibilities:

• Troubleshot and solved customer problems, identified rapid solutions and emphasized on customer satisfaction and retention.
• Developed strong working relationships with co-workers and management and enhanced relationship with key accounts through effective marketing.
• Supervised and ensured the smooth functioning of Front office / Customer Service desks/ Teller counters, with accurate and error free transactions.
• Trained and updated the team members with respect to new products and processes, and ensured that the same was being followed.
• Streamlined the Vendor payments process and thereby assisted the branch in reducing costs and improving relations with the vendors.
• Supported and ensured compliance of Six Sigma initiatives, at the branch level, for Quality assurance.
• Conducted concurrent mock audits to ensure adherence to all audit parameters.

Technologies: I-Flex Finware, I-Flex Flexcube, Lotus Mail, Oracle.