OBJECTIVE:

• Leverage my background in Corporate Management in pharmaceuticals, healthcare, retail, consumer product and finance verticals; my objective is to deliver an assigned task on time and in completion to my Project Manager. With my rich strategic management background, superior people skill along with IT & IS skill sets, I am confident that I will do extensive value addition to the project.

SUMMARY:

• I am an experienced Business/Management Consultant with a rare combination of techno - functional skill set. I am an Analyst & Project coordinator with strong business acumen and experience working with all levels of business stakeholders such as IS/IT, Finance, HR, Sales & Marketing and Operations.
• I take total ownership of my assignments and target to deliver a task to the fullest satisfaction of the Project Sponsor and Stake holders. I possess good personality and professional profile with good interpersonal skills. I am confident and play an effective role of 'bridging the gap' between the Corporate Managers and the Technical team. My current project is at a near closing stage and will be available to start at a short notice.
• Advance experience in MS Office (Word, Excel, Access, PowerPoint) v 2003 and 2007
• Advance experience in MS Office (Visio) version 2003
• Advance experience in MS Project 2003
• Experience in Adobe Illustrator, Photo Shop & CorelDraw
• Experience with Snag-it v 8.2.3
• Hands-on experience of full life cycle project implementations in various domains viz. health care, consumer goods (TetraPak, Unilever, Reckitt Benkiser), IS/IT (Estee Lauder), Finance ( Confidential ), (Durham College) etc.
• Good understanding and knowledge of health care projects viz. Sunshine Act, EOBs, 837, File layouts etc.
• Experience with NCPDP 5.1, D.0 with Claim Adjustment & HIPPA Transactions.
• Measure project success through ROI and Cost Benefit Analysis; P/L, TCO modeling, forecasting, and budgeting.
• Key member of the overall PMO function for the department. Manage relationships with cross-operations initiatives, Technology, User groups, and Strategic initiatives. Manage project plans, issued logs, project proposals, project scope, change control, project processes and ensured project delivery. Monitor, evaluate and manage project performance.
• Experience in working on a day to day basis on tools like Gantt chart, WBS Structure, Fishbone Analytics etc.
• An innovative problem-solver, a professional team player, experienced in cross-operations across business and IT, strategic leader enabling IT alignment with business goals. Lead the Global project team through each phase of the project.
• A results-oriented professional strongly involved in improving productivity. Extensive client/information technology liaison experience implementing financial systems. Provided very strong interpersonal skills particularly motivational, negotiation, listening, judgment, analytic ability, and conflict management skills. Provide testing (IST and UAT).
• An excellent communicator with strong analytical, data analyst, communication, collaborative, negotiation, writing, management reporting, presentation, and problem solving skills. Experience in initiation to implementation.
• In-depth understanding of departments/function resources, priorities and policies and its application to project activities and tasks
• Proven management skills, with ability to juggle projects, priorities and delivery results with large enterprise environment
• Excellent ability to assemble cross functional teams (Requirements, Development, QA) and foster common understanding and collaboration
• Crystal clear communication skill ‘One to One’/ ‘One to All’ negotiation and counseling knowledge.
• Proven written/oral communication & inter-personal skills for interacting in a multi-cultural environment
• Excellent people, vendor negotiation and contract management skill set
• Experience of capital, operational and project budgeting & forecasting
• Excellent ability of team building and motivating skills
• Strong business acumen coupled with SAP BI skill set
• Naturally creative - able to visualize any project from concept to commission stage.
• Developed, managed and executed business plan for brand (Strategic Market Planning & Budgeting - P&L) in Multinational Companies viz. Unilever, Reckitt Benckiser etc.
• Brand Management - positioning, packaging, launch, product life cycle and growth tasks. Consumer & Trade promotion (above and below the line),
• Media - Agency dealing (concept, design, creation) and planning
• Direct Response Media & Multi Channel Marketing - concept to execution
• Exposure of Sunshine Act and Medical Data Trascript.
• Franchise Management - implementation of uniform corporate philosophy (Marketing, Financial, Human Resources, Health & Safety et. el.)

TECHNICAL SKILLS:

Hardware platforms: HP, IBM, DELL, Lenovo, Acer etc.

Operating System: Windows NT /, Vista, MS-DOS

Database: MS SQL Server, Access, DB2

Methodologies: BA & PMP methodology, RAD, Method 123, Centric, and leading SDLCs: Lean Six Sigma tools (Minitab); on-shore and off-shore Vendor management models. PMO, P/L, Talent Management Application.

PROFESSIONAL EXPERIENCE:

Confidential

Reporting Analyst

Environment: Mainframe, Nonstop, zSeries, MS SQL, Visual Basic, Sun Guard - Global Plus, Lotus Notes, IRS Methodology, IBM - ISM, MS Office 2003

Responsibilities:

• Created project work plans to meet the project objectives and requirements.
• Revised as appropriate to accommodate the changed IRS requirements for the year 2010, 2011 & 2012.
• Identified resources needed, did total cost analysis for budgeting, mapped and assigned individual responsibilities.
• Managed day-to-day operational aspects of this project and scope.
• Reviewed deliverables prepared by team before presenting it to the Project Sponsor.
• In a weak metrics environment, applied PMBOK methodology effectively & enforced project standards.
• Prepared for engagement reviews and quality assurance procedures.
• Evaluated the risk elements and minimized exposure and risk on project.
• Ensured project documents are complete, current, and stored appropriately.
• Project Accounting
• Track and report team hours and expenses on a weekly basis.
• Evaluate periodically and manage project budget to maintain level of ROI parameter.
• Determine appropriate revenue recognition, ensure timely and accurate invoicing, and monitor receivables for project on a weekly basis.
• Constantly follow up with Project Sponsor when necessary, regarding unpaid invoices.
• Analyze project profitability, revenue, margins, bill rates and utilization.
• Change Management
• Evaluated the current perception and situation of the organization
• Determined with the consent of the project sponsor, where the organization wants to be
• Mapped when, why, and what the measures will be for having got at the targeted situation
• Developed road map towards the targeted reach point in appropriate achievable measurable stages
• Evaluated available resources and planned procurements
• Communicated, involved, enabled and facilitated involvement from people, as early and openly and as fully as is possible.
• Tracking and reporting team hours and expenses on a weekly basis.
• Evaluating periodically and managing project budget.

Confidential

Business Analyst

Environment: Project Management Methodology PMBOK 3. Sales-force, Clearpath, multiple integrated Quality s/w

Responsibilities:

• This project was about determining the infrastructure requirement for about 4000 laptops where there were more than 350 various software to be imaged.
• Initiated Scope Analysis for the Lead
• Collected processes, procedures and historical information
• Identified project stakeholders
• Determine project objectives
• Developed project charter
• Developed preliminary project scope statement
• Developed Strategic Purpose and documented the same
• Mapped, Planned and Analyzed as-is process
• Developed Management Plans by gathering requirement details, logistics details
• Built a cross functional team
• Created WBS & WBS definition
• Mapped the process flow
• Created activity models & process models
• Developed Schedule & Budget
• Determined roles and responsibilities
• Identified risks - qualitative and quantitative
• Developed final PM plan and performance measurement baseline
• Simulated & performed Activity Based Costing
• Identified value added process
• Designed & Blueprinted to-be Process
• Did benchmarking of the process
• Designed & Validated to-be process
• Performed trade-off analysis
• Monitored & Controlled the implementation
• Constantly measured against Performance Measurement Baselines
• Determined variances and judged if they warrant corrective actions or a change
• Communicated performance details to the stakeholders
• Created KBs on vendor management applying the Six Sigma methodology for continues improvement
• By initiating on-going measurement
• By regularly reviewing performance against targets
• Creating KB documents based on input from Faculty members and SMEs
• Documented implementation of Six Sigma methodology to improve the quality of process outputs by identifying and removing the causes of defect and errors and variation in the procurement system.
• Implemented Change Management methodology in the department for smooth transition in the system flow. Developed plans for seamless integration with other functional departments.

Confidential

SAP BI Business Analyst/PMO

Environment: SAP CRM, BO, VIM Ana, Sunshine Act, EOBs, 837, File layouts, HR, SRM - P2P, FICO - B2R, C2M, DP, Web service, NCPDP 5.1, D.0

Responsibilities:

• Worked closely and organized Blueprint Workshops, with various Project Stakeholders viz. implementation team members, business SMEs, CFO, CIO etc.
• Requirement gathering for NCPDP - Claim Adjudication, electronic transmission of specific healthcare transactions, including eligibility, claim status, referrals, claims, and remittances. Covered entities, such as health plans, healthcare clearinghouses, and healthcare providers are required to conform to HIPAA 5010 standards.
• Developed Documentation for
• Retail Pharmacy Claims - NCPDP Telecommunication Standard Version D.0 and NCPDP Batch Standards Version 1.2
• Retail Pharmacy Supplies and Professional Services - NCPDP Telecommunication
• Standard Version D.0 and NCPDP Batch Standards Version 1.2 or ASC X12N Version Health Care Claim Professional
• Medicaid Subrogation - NCPDP Batch Standard Medicaid Subrogation Implementation Guide Version 3.0
• Retail Pharmacy Eligibility - NCPDP Telecommunication Standard Version D.0 and NCPDP Batch Standards Version 1.2
• Retail Pharmacy Claims Coordination of Benefits (COB) – NCPDP Telecommunication Standard Version D.0 and NCPDP Batch Standards Version 1.2
• Retail Pharmacy Prior Authorization – NCPDP Telecommunication Standard Version D.0 and NCPDP Batch Standards Version 1.2
• Wrote blueprint for generating report of total cost of launch and sales/distribution ownership.
• Jointly worked on designing, building and configuration deployment of SAP Project and Portfolio Management functionality.
• Executed responsibility of related processes for all project types including integrated Travel expense.
• Developed strategies and mapped workflow for required knowledge transfer to approx 1,600+ End & Power users.
• Assisted the Project Director for the deployment of Project Systems and related SAP capability to Power users and End users using the GPT business readiness methodology
• Assisted the Project Director to organize the project data conversion effort required for mock and product data loads.
• Acted as the voice of the business to troubleshoot and frame up issues, summarize business requirements, identify needed changes, and launch functionality enhancements.
• Assisted the Project Director for the integrity of end user documentation including materials, job aides, startup guides, process checklists and metrics.
• Interpreted business requirements and existing global blueprint and was involved in documenting the recommendation and implement functional changes to meet those requirements.
• Organized cross on SRM and FICO modules.
• Did trouble shooting and walked through to users for creating Shopping Carts for Indirect Purchase
• Guided the managers for approving and generating and modifying various reports
• Helped Power users on Capital purchasing and generating Direct Invoice transaction.

Confidential

Project Manager

Responsibilities:

• Managed large project where I was responsible for overseeing implementation of new accounting system in 65 of Four Season Hotels worldwide. Four Seasons implemented new accounting systems in all of the hotels this year. Some hotels chose to get Sun Accounting Systems by Infor. Others chose to go with Scala Accounting Systems by Epicor. For 20 of the hotels the Sun system was implemented centrally in the corporate office, Toronto. Some hotels opted for a stand-alone implementation. This was a very tightly scheduled implementation to be done in 7 months. All our implementations were successfully done on time. During this project I traveled internationally, worked with the Director of Finance, Assistant Director and Director of IT of these hotels to align and customize the system according to their hotel requirements. Although the system was customized for each hotel, many aspects of the project were standardized for all the hotels.
• Mapped required infrastructure technology for this project and evaluated the currently available one.
• Gathered requirement for developing a reporting tool to map total cost of ownership to the detail of each property, each room and each department’s running cost.
• Developed tool to map the generated TCO against projected expenses and RO Investment.
• In the post implementation period, I was responsible for providing general system support, user administration for approximately 200 users and Database administration.
• Responsible for developing manual and an e-learning program for new users of the Accounting system.
• I also followed up on the incident tickets opened by the hotels with the support group of both vendors.

Confidential

Business (Marketing) Analyst

Responsibilities:

• The scope of this project was to develop and market SQL based software for Canadian clients in Payday Loan Industry within the set rules, limitation and regulation of Canadian Revenue Agency.
• Did requirement gathering for the developers’ team by interviewing the outlet clerks, target audience, officers of regulatory bodies etc. to understand how the security and regulation are maintained.
• Did sandbox testing of the beta version of the software.
• Developed multiple marketing collaterals for the client.
• Did test marketing of the product in Toronto, Montreal & Saskatoon markets.
• Launched the product in Canadian market with developed marketing collaborates.