SUMMARY:

• Proactive and Result oriented Business Systems Analyst with 9 years of experience in business process management, requirement gathering, analyzing, documenting project artifacts, communicating with SME’s, stakeholders( technical and non - technical) and Testing/maintenance operation.
• Spearheaded projects on various SDLC Methodologies like Waterfall and Agile Scrum.
• Proficiency in conducting requirement gathering processes through various elicitation techniques like requirement workshops, interviewing, brainstorming, focus groups, survey/ questionnaire, Job
• Shadowing, document analysis and observation, Fish bowling.
• Extensive experience in creating projects artifacts like Business requirements document (BRD), Use-Case Specifications, and Systems Requirements Specification (SRS), Functional Specifications document (FSD), Test case, Test plan and Requirement Traceability Matrix (RTM).
• Proficient in using UML to create Activity diagrams, Sequence diagrams, Use case diagrams and flowcharts, identifying Key performance indicators (KPI), and Change Management.
• Assisted in feasibility studies, Risk analysis, Business process analysis, GAP Analysis, Cost Benefit Analysis, Impact analysis, Root Cause and SWOT analysis.
• Experienced in conducting Joint Application Development (JAD) and Rapid Application Development (RAD) sessions to converge early towards a design acceptable to the customer.
• Facilitated Scrum ceremonies and adopted Agile related techniques (Moscow, Kano model, Planning Poker, INVEST, Three C’s of user stories (Card, Conversation, Confirmation).
• Involved in covering a wide range of strategic topics, methodologies, modeling and also cascading the implementation of strategic plans using Rally.
• Knowledge in handling Data Warehousing, Data Modeling, Data Analysis, Data loss prevention, Data Mapping, and Data profiling using Rational Rose and MS Visio.
• Knowledge in creating and developing Conceptual, Logical / Physical ER diagrams.
• Lead and worked with teams to examine and solve business problems by accurately analyzing the needs of clients and helping them to achieve improved quality and value for their customers.
• Created MS Project to manage schedules, deadlines, resources, collaborate with different teams, and analyze project information. Assisted at risk management, performance measure development, process development, and WBS development.
• Collaborating and analyzing with all the strategic business units to define the areas for implementing the Business process re-engineering.
• Experience in Black box Testing, Functionality Testing, System Testing, Integration Testing, Regression Testing, User Acceptance Testing (UAT), Smoke/Sanity Testing, HP application lifecycle Management (HPALM) and Performance Testing.
• Working knowledge of SOA Framework, Ajax, SOAP, Web Services, Client and Server Validations.
• Extensive knowledge of Stocks, Bonds, Mutual Funds and ETF.
• Dedicated & Self- motivated, proven leadership capabilities and time management skills.
• Excellent analytical, communication, documentation, problem solving and presentation skills.

TECHNICAL SKILLS:

Methodologies/Framework: Waterfall, Agile,Scrum,Rational Unified process(RUP), Extreme programming

Project Management Tools: HPPPM,Microsoft Projectv2007/2013, Clarity v13,MS Office Suitev2007/2013

Agile Project Management Tools: Team Foundation Server(TFS)v2013, Rally V2012.1, Jira v4.0

Business Modeling Tools: Rational Rose v7, Microsoft Visiov 2007/2010/2013 , Mockup Screen v4.92,Wireframe v 1.4

Content Management Tools: Microsoft SharePoint v 2007/2010/2013

Version Management Tools: Rational Clear Quest v8.0

ETL, Reporting and Testing tools: Informatica v 8.6,Toad v12.0 IBM Cognos v8.0,HPQC v9.2,HPALM v11.5,Tableau 9.0.3, Spot Fire 6.0

Other Language& Tools: My SQL Server v 6.3,HTML,XML

PROFESSIONAL EXPERIENCE:

Confidential, San Juan, PR

Business analyst

Responsibilities:

• Involved in all the phases of the Software development life cycle (SDLC) of this project. Served as a liaison between Business user and the IT team for proper communication of the requirements
• Created detailed Business Requirement Document (BRD) and translate it into functional specifications.
• Performed GAP analysis for business and system process flows, user administration and requirements.
• Conduct interviews, workshops, focus groups, brainstorming and observations, and surveys/questionnaires with stakeholders to determine the requirements needed for a new project.
• Performs feasibility analysis and works with the project management team to prioritizes deliverables, and negotiate on product functionalities.
• Gathering requirements from the business users. Prioritizing those requirements based on Customer needs and deliverables for each iteration.Created process flow diagrams using Ms Word.
• Assisting offshore and onshore team in creating test cases. Prepared data validation for testing. Assisting in development process to complete the application on time based on the requirement and specification documents. Experience in handling multiple teams in a different geographical locations (onsite / offshore model)
• Used risk management techniques to identify the risk involved in the project, Analyze, evaluate, monitor and review the project/process
• Coordinating with different teams across borders. Supporting the technical team during the development cycle. Assisting design and development of the project.
• Used web services, SOAP and WSDL to transfer and Share Information.
• Updating Business requirements in JIRA. Worked extensively with MS office suite for preparing status reports during project life cycle.
• Proven ability to perform in high-pressure environments.

Environment: Agile -Scrum, JIRA, MS Office (MS Word, MS Excel, MS PowerPoint), MS Excel, HP ALM, Java and Java Script.

Confidential, New York, NY

Sr. Business System Analyst/Scrum Masters

Responsibilities:

• Conducted GAP Analysis to understand the AS-IS and TO-BE state of the project. Facilitated JAD sessions for precisely capturing the user’s vision of the product
• Conducted need assessment activities using a variety of data-collection methods, including document reviews, interviews, focus groups, observations and surveys.
• Handled requirement churns by conducting cost benefit analysis and Impact Analysis
• Involved in Requirement gathering and created Business Requirements Document (BRD), Functional Specification Document (FSD), which includes UI screen mockups, process flows, business logic, configuration requirements and traceability matrix. Analyzed the risk assessment of the application
• Proficient in working on end-to-end IT solutions while multitasking as a Scrum Master/ Business system analyst
• Walked through the details of the user stories with the product owner, Prioritized user stories using Moscow and Kano Model, documented and tracked user stories in Jira
• Facilitated the estimation of efforts required using Planning poker along with the Scrum team.
• Facilitated Sprint Ceremonies like Sprint Planning Meeting, Daily Scrum Meeting, Sprint Review Meeting Sprint Retrospective Meeting and Blacklog grooming for each sprint. Supported and educated the Product Owner, especially with respect to grooming and maintaining the product backlog
• Maintained and updated Sprint Burn down charts and Release Burn down charts to keep track of Sprints and the project against the planned work. Facilitated the team to maintain optimal velocity and worked on completing story points with a consistent schedule on each sprint
• Resolved impediments affecting the scrum development team by performing safety check to overcome invisible gun effect, through silent writing and timeline retrospective
• Dealt with distractions of the Scrum team during the Sprint like ad hoc requests from external teams and the product owner to keep the sprint on track.
• Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers. Improved collaboration in cross functional and self-organizing scrum team and helped people to understand the work dynamics within scrum.
• Managed team to perform SQL queries to access customer profiles stored in the system.
• Assisted in data profiling to extracted data from source system and loaded into the target system.
• Ensured that accurate data mapping and modelling were carried out so that data fields get populated with accurate data entries during system enhancements.
• Assisted in creating test plan, test cases for UAT Testing and in System Integration Testing and supported for User Acceptance. Used Tableau dashboard to generate a report to highlight the requirements pass/fail in testing during UAT.

Environment: Agile -Scrum, JIRA, SQL, Informatica, MS Office, SharePoint (2010), UML, MS Project, MS Visio, Tableau, HPALM, web services, Wire frame, Mockup - Screen, ASP.Net,C#.NET.

Confidential, Durham NC

Sr. Business System Analyst/Scrum Master

Responsibilities:

• Working knowledge of business process standardization and software development life cycle (SDLC) including analysis, design, development, testing and implementation of software application.
• Actively Involved in Pre-Analysis of project with SMEs and Developers.
• Wrote Business and System Requirements Documents by interviewing the business users. Facilitated JAD sessions to gather requirements and Conducted Gap Analysis of current state and desire state.
• Created UML Diagrams like Use Case Diagrams and Activity Diagram as well as created mock-up screens using MS Visio to provide Prototype to assist the development team.
• Clarified and prioritized requirements by conducting brainstorming sessions with the product owners and scrum development team.
• Contributed to creating user stories and assisted PO in prioritizing user stories using Moscow, KANO. Walked through technical details of the user stories with the product owner.
• Facilitated the sprint planning, stand up, review meetings, retrospectives and backlog grooming meeting. Reviewed and assisted insprint ceremonies, owned the weekly Burn down charts, agile wall updates (Task board).Produced and maintained artifacts to communicate team successes, deliverables, and timeline.
• Constantly involved to resolve impediments and achieved results.
• Exposure to Securities, Bonds, Mutual Funds, and ETF.
• Provided to the users, and involved in facilitating UAT sessions to gain user confidence and approval.
• Used Quality Center for bug tracking, reporting and report generation for the test cases.
• Involved in writing Test Plans, Test Cases, Test Scripts and Test Scenario using Quality Center.
• Extensively involved in Black Box Testing and Systems Testing for verifying and validating purposes

Environment: MS office, Visio, Agile -Scrum, JIRA, SQL, Informatica, SharePoint, MS Project, MS Visio, tableau, HPALM, HP PPM, Rally, HTML and XMLs, Java and Java Script.

Confidential, Cincinnati, OH

Sr. Business Analyst

Responsibilities:

• Involved in preparing scope and objectives of a project.
• Prepared business requirements using appropriate elicitation techniques client interviews, focus groups and document analysis, conducting JAD sessions with various stakeholders and the project team.
• Created AS-IS and TO-BE process workflows and conducted GAP analysis.
• Coordinated with project manager to create the work break down Structures (WBS), Manage Schedules, deadlines and resource allocation and the project tasks using MS Project.
• Established Requirement Traceability Matrix (RTM) to trace the completeness of requirements.
• Prepared use case diagrams and description documentation based on the analysis, and obtained approvals from the clients. Created Mockup screens with the help of UI components using wireframes for testing the front end.
• Prepared activity diagrams on MS Visio to better understand the flow of activities along with the timeline of each actor.
• Coordinated with project stakeholders to track the progress of the project, update status and lead review meeting to ensure that schedules and deliverables are met.
• Created Functional Specification Document, Successfully documented functional/ Non-Functional requirements and identified issues and assumptions to be made.
• Coordinated and controlled change request for the clients by conducting impact and cost analysis, prioritizing and mitigating changes.
• Prepared change request form to provide details of the changes requests, and obtained approvals from the appropriate Change approval board and Change control Board.
• Developed conceptual and logical ER diagrams for the database.
• Created Data Dictionary for the data models. Performed Data Mappings based on the specified business requirements
• Good knowledge on SOA that is predominant for the Banking Industry, which has a 3-tier architecture
• Assisted in client side validation and server side validation on the data which was given or submitted by the client.
• Extensively assisted in Black Box Testing and Systems Testing for verifying and validating purposes.
• Involved in implementing deployment like authoring the user schedules and conducted user .

Environment: Waterfall, Mock-up screens, SQL Server, MS Office (MS Word, MS Excel, MS PowerPoint, and MS Visio), GAP Analysis, Data Warehouse, JIRA, Tableau, UML, and UAT Testing Spotfire.

Confidential, MN

Business Analyst

Responsibilities:

• Interacted with the client for requirement gathering and elicitation.
• Performed current system study and AS IS analysis produced Gap Analysis documents.
• Facilitated brainstorming sessions to generate new ideas for the application and further moderated focus groups to improve on the existing ideas.
• Developed UML Diagrams such as Use Case diagrams and sequence diagrams in MS Visio.
• Created Functional Specification Document (FSD) detailing in project functional requirements.
• Prepared a schedule and work flow following Waterfall methodology and participated in all the phases of the Software Development Life Cycle (SDLC).
• Participated in meetings with the development and QA teams to facilitate the requirements understanding process, data collection, and data analysis.
• Coordinated and prioritized outstanding defects and system requests and prepared Requirement Traceability Matrices (RTM) to track such requirements.
• Assessed business priorities, and advised business units on risks and Cost Benefit analysis for Change Requests.
• Prepared the Change Management Plan to handle future changes and the Quality Management Plan to ensure standards and meet customer requirements.
• Effectively conducted Change Request Management by creating the change request artifacts with change details, assigned priority on each change, and got the approval from the concerned stakeholders.
• Conducted ETL (Extract, Transform, and Load) workshops to understand the data warehouse requirements.
• Facilitated and supported User Acceptance Testing (UAT) process. Used COGNOS for creating reports.

Environment: Waterfall, SQL, Windows 2003, Rational Suite, Visio, MS Project 2003, MS Office Suite (PowerPoint), Cognos.

Confidential

Business Analyst

Responsibilities:

• Gained knowledge of Prevention of Money Laundering Act, 2002, Know Your Customer (KYC), Interacted with the stakeholders to gather business requirements.
• Interviewed SMEs, conducted JAD sessions and online surveys to get a better understanding of the gathered requirements.
• Performed GAP Analysis by analyzing and creating the process flows for the AS-IS of their existing architecture and came up with the process flows for the TO-BE.
• Analyzed and developed FSD (Functional Specification Document).
• Developed use cases and obtained approval from the clients.
• Used wireframes to develop the mockup screens to test the look and feel of the front end.
• Created UML diagrams such as Use Case Diagrams, Activity Diagrams, and Sequence Diagrams for better understanding of the system.
• Coordinated with the clients for the change request by conducting impact analysis and provided the details of the change requests and obtained approvals from the appropriate stakeholders.
• Provide regular Cash transaction reports (CTRs) and suspicious transaction reports to senior management to track anti-money laundering activities.
• Supervised the System Testing using HPQC.

Environment: Waterfall, MS Visio, MS Project, MS Office Suite, UML, SQL, JIRA, Tableau, SQL Server 2003

Confidential

Credit Financial Analyst

Responsibilities:

• Preparing credit reviews using balance sheet, income statement and profit & loss. Assigning credit rating and Scores to the companies. Working knowledge of using different ratios for credit rating.
• Auditing on analyst credit review on monthly basics and coordinating with external auditors.
• Mapping parent BP code in oracle. Generating analyst & FLR queue on daily basis
• Working on CMT team for updating request on Baan. Regular tracking of updated data on CPS.Doing research on existing/ new customer data with data owners to resolve reporting or blocking Issues.
• Maintaining the reports of customers data, updated with 100% accuracy and quality to run reports on a regular basis and necessary changes to be done on time
• Monthly addition of new business partners in Outlook Soft. Linking/delinking of sites and subsidiaries of the customer. Regular tracking of updated data in CPS

Environment: Baan, Oracle Financial, Mapics, MS word, MS Excel, power point and MS Access.

Confidential

Junior Finance Executive

Responsibilities:

• Managed “Cash Application” entries and prepared “Aging Reports”.
• Consolidated bank reports, reconciled BOA lockboxes, month end closing and production reports. Handled payment related email queries from the client
• Verified vendor invoices and matched with purchase order and goods received note.
• Validating tax specifications, general Ledger codes in purchase Order.
• Processed Non-PO, statements and debit notes and prepared bank reconciliation statements on monthly basis. Ensured quality on invoice processing, fixed errors managed the invoice queue and ensured that they are completed as per SLA.

Environment: Solomon, Citrix, Epicor, MS Excel, word and power point.