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Senior Business Analyst Resume Profile

Work Experience

Business Analyst


  • Successful projects thus far include re-designing the company's Home Page analyzing and developing three major cross-system components for our largest client Wayne County, MI and beginning to analyze and design workflo for our entire website and backend control manager v5 .
  • Collect and analyze each project's business requirements and transfer that knowledge to the development team
  • Prepare accurate and detailed functional requirement specifications documents, user interface guides, wireframes and project plan documents for each project
  • Provide informed recommendations to the development team during the development phase
  • Document the acquired results of analysis and workflows as well as obtaining sign-off from major players of each particular project
  • Design and execute test scenarios and coordinate with the groups of business units who test, validate, evaluate ne applications and functions
  • Determine and resolve any issues in services and software
  • Manage change requests related to the working project plans.

Web Site Designer


  • Web site design and development
  • Web site management and maintenance for existing sites or those developed in-house
  • Assisting clients in establishing domain names and web hosting services
  • Mastering several different content management systems, both out-of-the box and web-based examples include Dreamweaver GoDaddy's Website Tonight MS FrontPage, etc. .

Senior Business Systems Analyst


  • Analyzing associations' current business processes to match AMS software with those processes or to determine more efficient and effective processes for associations
  • Utilizing strong communication skills, including writing skills to document user and data requirements for custom system implementations
  • Managing the software development life cycle SDLC of implementation projects, including identifying strategy and business requirements, defining functional requirements, design, development, QA and deployment
  • Configuring out-of-the-box software to meet clients' specific software needs and requirements
  • Coordinating and managing all aspects of system implementation between clients/users, developers, data conversion team, and support using business process techniques
  • Managing client expectations, timelines and deliverables for several software implementation projects simultaneously.

Business Analyst / Project Manager


  • Fulfilling business analysis and project management functions for company that provides software solutions to the association industry
  • Utilizing strong communication skills, including writing skills to document user and data requirements for custom system implementations
  • Coordinating business processes between clients/users, sales team, and software implementation team including developers, reports team, networking team, and data conversion team to keep minds open and on board
  • Trouble-shooting client and system issues as necessary Formulating and executing test scripts and scenarios
  • Generating financial forecast reports billing and notifications to clients and analytical reports covering RFAs and current project statuses.
  • Managing client expectations throughout the SDLC
  • Managing timelines and deliverables for up to six software implementation projects simultaneously.

Deputy Project Director


  • Managed daily operations of the Center for Substance Abuse Treatment's CSAT's State Systems Technical Assistance Project, a large, 15.2-million, national technical assistance TA contract that plans and delivers a variety of TA activities across 50 States, the District of Columbia and other U.S. territories
  • Recruited, selected, supervised, trained and evaluated project staff and consultants
  • Worked closely with CSAT, consultants and project staff to develop and carry out comprehensive TA work plans
  • Oversa the development and editing of special reports, TA reports and meeting summaries.


  • Increased productivity and sales by 50
  • Re-established good rapport with market research clients and our corporate office
  • Oversaw/Managed all market research activities in the Washington, DC office, including mall intercepts, pre-recruits, on-site store intercepts and monitoring, and focus groups
  • Managed and supervised staff of twelve
  • Improved intra-office organization and professionalism by developing and implementing effective policies and procedures
  • Submitted client reports, product/intervie shipping, payroll and billing in a timely manner.

Executive Director

Dinner Program for Homeless Women

  • Directed and operated daily program consistently under annual budget without cutting staff or services provided meals and support services to 85 women per day, five days a week
  • Designed and maintained marketing materials incl. the web site, brochures and fact sheets
  • Secured 930,000 through various fundraising activities, mostly grant-writing
  • Created, implemented, and maintained client intake and referral databases
  • Maintained and expanded individual, church and corporation databases
  • Developed and managed annual organizational and programmatic budgets
  • Generated client and program statistics, and submitted monthly reports to the Board of Directors and funding agencies as required
  • Supervised staff, Americorps members, volunteers and program trainees
  • Created and maintained personnel files and personnel policy manual.


  • Developed, implemented and maintained computerized case management program for 1,250-capacity shelter
  • Secured 1.45 million through HUD Initiatives and foundation grants to fund various CCNV programs and 1.45 million to fund other on-site organizations' programs
  • Calculated client statistics and generated multi-program monthly and annual reports to HUD
  • Performed Business Analyst functions between programmers and case mgmt. staff to develop and implement a computerized case mgmt. system integrating all onsite services and to track clients' progress Onsite programs included Health Care for the Homeless, DC Central Kitchen, Jobs for Homeless People, and Clean Sober Streets
  • Created and updated policy-oriented manuals and materials, including case mgmt. operational procedures manual, student recruitment brochure, and student handbook
  • Assisted Program Director in supervising staff and graduate social work interns.

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