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Business Analyst Resume Profile

TECHNICAL

  • ERP/Software: SAP, Oracle, Lotus Notes, Excel2010, Access2010, PowerPoint2010, Word2010, GUI, Dreamweaver, Visio, MS Project, Publisher, Adobe
  • Databases: Oracle, SQL, Access, and DB2
  • Operating Systems: Windows 7, XP, Vista, and UNIX

PROFESSIONAL PROFILE

  • Over seven years of organizational managerial effectiveness skills, which includes building teams, coaching, mentoring, career planning, scheduling tasks and conducting performance evaluations
  • Over ten years in the IT arena, along with project management skills in estimating, scheduling, and cost control
  • Excellent comprehensive skills, detail oriented, self-starter with superb leadership skills
  • Effective oral/written communication and documentation abilities, strong organizational planning, time management skills and completed Six Sigma Green Belt training
  • Analytical thinker and problem solver, and remarkably dedicated to organizational goals/objectives
  • Over ten years of providing dynamic customer satisfaction and focus with the ability to professionally address customer issues or concerns

EXPERIENCE

  • Open Enrollment Consultant 8/12-10/12 Koch Business Solutions
  • Created, communicated, along with documenting project work processes and milestones, team activity status, evaluate issues and opportunities for process improvement/streamlining and implementation to the appropriate stakeholders via SharePoint
  • Managed Electronic Funds Transfer EFT agreement and set up process, evaluate and recommend approval/rejection of payment terms change requests
  • Analyzed Restricted Party Screening RPS results and take appropriate action
  • Maintained MDM records and supporting documentation EFT agreements, Catalog files, W8/W-9 records in accordance with Company's Records Information Management standard
  • Adhered to compliance and internal financial controls along with managing sensitive/confidential supplier information and price files in accordance with compliance standards and regulatory guidelines
  • On project teams that collaborate with Information Technology team to identify and document value-creating opportunities available through new technologies, corrective patches, software releases, the timeline for system upgrades, implementations, change management strategies, and data maintenance activities
  • Performed root-cause analysis on master data-related and system integration problems and invoice exceptions recommend and execute corrective action
  • Served on category management teams as MDM subject-matter expert for assigned categories structure and syndicate supplier, item and price master data in a manner that streamlines transactions and enables catalog competition
  • Formulated, document and share best practices for data management and technical processes
  • Vendor relationship management such as onboarding/off-boarding, contract management, negotiations, and compliance
  • Defined goals and objectives regarding project scope, interpret, identify risks, govern the Data Governance standards for supplier, item and price catalog record elements
  • Provided Master Data Management support to 2000 internal users, category teams and external suppliers
  • Presented and communicate findings from data integrity, market research, and spend analysis through written and/or oral presentation that effectively conveys the value-opportunity and makes the case for change
  • Efficiently and effectively maintain price catalog information in SAP-MDM and/or core transactional systems SAP-ECC, Asset Suite 7, MP2, Infinium, Remedy
  • Analyzed and interpreted spend data to recommend suppliers for deactivation, collaborate with company's facility procurement teams to validate and execute deactivation across the purchasing platform
  • Extract, transform, and load ETL data from SAP-MDM and core systems to analyze and manage supplier, item and price master data
  • Served as single point of accountability for gathering and maintaining the master data management MDM of health and welfare benefits from SAP and within MS Excel spreadsheets
  • Part of a project team that analyzed employee data deficiencies or, tested results manually for accuracy, and adherence to specifications by performing software integration, regression testing, releases and implementation using the waterfall method
  • Documented business requirements for IVR, call routing, training needs, and reporting
  • Documented issues and questions along with looking for answers that afford direction
  • Inputted employee data into a template to analyze, interpret, compare and calculate health and welfare plan information such as the benefits offer, rates, and contributions/deductions
  • Interfaced with IT and HR to isolate dependencies, develop strategic tactics, and offer communal updates
  • Ensured approved technological methods and processes were implemented while guaranteeing benefit plans were administered according to all plan provisions are in compliance with all company and regulatory guidelines, including required filings

Confidential

  • Design and document workflow and make appropriate recommendations that will positively impact operational
  • effectiveness
  • Assists Business Leaders with projects in developing tactical and strategic product, services and/or programs to support the business goals future financial and investment opportunities, quality, production, customer service, recruitment, operational efficiency, change management, market share, etc.
  • Manage project scope s to ensure alignment with business partners to identify and maximize opportunities to use information technology to improve product, service and/or program business processes
  • Reviews, analyzes, and creates detailed documentation of business systems and user needs, including workflow, program functions, and steps required to develop or modify computer programs
  • Consults with personnel to determine business, functional and technical requirements for specified applications
  • Utilized Microsoft Project to document project scope and milestones, schedule tasks, timelines, obtain data for presentations, forecasting to anticipate issues or changes, and enable positive collaboration with various teams
  • Coordinates the development of all approved versions of business and functional specifications for specified software applications, releases, system upgrades, master data management MDM procedures, and implementations within SAP and Oracle
  • Subject Matter Expert-Reviews use cases and other technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents
  • Analyzes the business unit's activities and trends and compares analyses against the service standards and best practices. Present findings and works with the Business Leaders and other personnel to identify and implement strategies that will address tactical and strategic goals
  • Project Management: review project documentation for all assigned projects to ensure that the project
  • requirements are clearly defined throughout waterfall SDLC, assign resources, and track projects actuals for cost and hours for projects ranging from 100K-2M

Confidential

Project Assistant

  • Understood and captured strategy, pre-solicitation, proposal, post-award
  • Subject Matter Expert- Conducted analysis of RFPs and ensuring that proposals were in accordance with the RFP procedures
  • Negotiated terms and conditions to protect the interests and obligations of the company
  • Maintained vendor and contractor relationships as it related to project costs and hours, purchasing and performance in Excel and Access
  • Utilized project managing tools to define scope, timeline, issues, milestones, upkeep of processes associated with changes, risks, unforeseen activities
  • Identified and resolved any performance, delivery, forecasting issues, costs or other financial concerns
  • Supported company initiatives such as receivables tracking, proposal support including proposal quality checks, and assist with resolving client issue
  • Monitored technical performance and reporting any potential or actual problems with software or system
  • Kept track of schedules, bid close date, bid close time, Pre-proposal, awarded contracts
  • Assisted with qualifying opportunities and gathering all requisite inputs i.e. market research and analysis, financial data, sorting data in Excel, and filing documents
  • Provided Best Business Processes by developing and documenting procedures for end-to-end processes including master data management MDM
  • Audited current procedures and processes, assess/analyze risks for proper documentation

Confidential

  • Provided governance and ensured compliance by adhering to the Sarbannes Oxley laws during Operational and Bid Reviews for projects ranging in the 150M- 250M e.g. software and technologies, retail, banking/investments
  • Performed project management duties such as defining scope, timeline, issues, milestones, preservation of processes associated with changes, risks, unforeseen activities, team collaboration efforts, performance status, delivery, cost, forecasting, or scheduling issue tasks
  • Assisted with project communications, status reports, meetings, agendas, deliverables, articulated and recorded decisions made with bid opportunities
  • Worked with finance and sales departments to ensured that documents including P Ls were completed correctly in Excel
  • Conducted analysis to interpret RFPs and ensuring that proposals were in accordance with the RFP procedures
  • Worked on project with the finance team in linkage to fixed income bonds to ensure financial longevity during global economic downturn within the marketplace
  • Performed quarterly audits in Oracle, provide best Service Level Agreements globally, handle distributor pricing requests internationally, while providing dynamic support to Sales and Operations personnel
  • Conducted master data management MDM procedures in SAP and Oracle along with maintaining relationships with vendors i.e. Cisco and Juniper to ensure that best SLA's were being met along with updating SLA's if the need occurred
  • Headed the Help Desk for SLA quotes, locations, times/days, number of engineers/contractors for any given area locally and globally
  • Negotiated financial terms and conditions to protect the interests and obligations of the company
  • Supported company project initiatives such as receivables tracking, proposal support including proposal quality checks, and assist with resolving client issue
  • Monitored technical projects for system performance and reporting any potential or actual problems
  • Utilized project manager to keep track of schedules, bid close date, bid close time, Pre-proposal, awarded contracts, milestones, potential risks, and timelines
  • Assisted with qualifying opportunities and gathering all requisite inputs i.e. market research, sorting data, and filing documents
  • Applied Continuous Improvement approach to overall Opportunity Management process
  • Subject Matter Expert- Reviewed contracts/agreements in accordance/compliance to NCR guidelines

Confidential

  • Performed recruitment processes and procedures, interviewed, selected/hired, promoted, disciplined, trained employees on processes and procedures
  • Set/adjusted pay rates, calculated bonuses, maintained personnel record, work schedules, and delegated tasks
  • Tracked and controlled the costs/purchasing of the unit, control flow of materials, supplies and services
  • Performed accounting and finance duties A/P, A/R, bookkeeping, general ledgers, etc ensuring collection, security and deposit of cash
  • Analyzed, interpreted, audited/documented store sales, food, operating, payroll costs, forecasted payroll, staffing, food, and inventory budgets perform all purchasing of merchandise
  • Maintained/created positive and strong relationships with vendors Contracts and Agreements
  • Ensured compliance with federal regulations, food safety, and corporate policies i.e. ServSafe certified
  • Defused high tension and complex situations, negotiated with others, resolved conflicts and handled emergencies

Confidential

Business Analyst

  • Worked with various departments including the finance department to generated reports in MS Excel and Access to deliver clear and concise information to the Sales team and senior management based on cost, price, revenue, margin i.e. Profit Loss statement , potential investments involving various income opportunities
  • Provided Best Business Processes by developing and documenting procedures for end-to-end processes to our clients along with ensuring contracts were in full compliance with federal regulations and corporate policies
  • Incorporated Microsoft Project to lead in project initiatives to increase revenue, develop stronger financial controls, schedule task, create collaborative communication, access costs, and enhance customer focus
  • Audited current procedures and processes in SAP root cause analysis , assess/analyze risks for Benefits Administration
  • Handled master data management MDM of current clients and assisted with qualifying opportunities along gathering all requisite inputs i.e. market research, sorting data, and filing documents
  • Subject Matter Expert- Interacted with software developers and operations personnel to clarify design issues, integration requirements and other operational issues based on the contract's/Service Agreements for Defined Contributions
  • Trained Ongoing Operations on Standard Operation Procedures SOPs , processing procedures, and change management to ensure knowledgeable support to clients
  • Reviewed project documentation for all assigned projects to ensure that the project requirements from clients' contracts were defined
  • Defined, designed and implemented UAT User Acceptance Test strategy/criteria based on contract requirements during integration and regression testing for software releases, system upgrades, and implementations
  • Used SQL based commands to retrieve/extract complex data, GUI, IBM Mainframe, AS400, and back-end testing for data validation, manual testing i.e. testing via web, IVR/phone, mail
  • Executed on-line, batch and data verification testing of complete system and validate test results

Confidential

Quality Assurance Engineer/Manager

  • Developed, maintained, upgraded test plans, best business processes/procedures and other technical documents regarding master data management upkeep.
  • Served as single point of contact and accountable for projects designed to audited procedures, processes, and risks
  • Utilized Microsoft Project to prepared status reports, documented milestones, managed processes, tracked project issues, changes, costs, risks, release dates, implementation, and change management procedures
  • Reviewed project documentation for all assigned projects to ensure that the project requirements are clearly defined throughout SDLC, assigned resources,
  • Tested systems for functionality, accuracy, and adherence to specifications by performing systems integration, interface and regression testing for web-based applications
  • Defined UAT User Acceptance Test criteria, analyzed product deficiencies and test results manually
  • Documenting business requirements for IVR, call routing, training needs, reporting
  • Used SQL based commands to retrieve/extract data, GUI, IBM Mainframe, AS400, and back-end testing for data validation, manual testing during IT initiatives
  • Executed on-line, batch and data verification testing of complete system and validated test results
  • Planned and implemented testing strategies based on the required need and Utilized Defect Tracking software to report and record status of testing
  • Interacted with software developers and operations personnel to clarify design issues, integration requirements and other operational issues
  • Managed a team of 15 engineers and testers along with heading technical support and resolved escalated issues internal/external, trained employees on software and technical procedures

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