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Business Analyst Resume Profile

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W O R K H I S T O R Y

Second Level Support Analyst

  • Troubleshoot and resolve Information Technology issues for Payroll, Finance, Human Resources and Accounting Departments
  • Work with end users to identify and define issues that need to be escalated to the development team for resolution
  • Work with Restaurant managers to ensure that report information is correct

Assistant Manager

  • Manage and coach employees
  • Process reports
  • Prepared money for deposits and next day business

Confidential

  • Service individual customer needs
  • Process End of Day reports
  • Prepare money for deposits and next day business

Confidential

  • Handled customer request
  • Train new hires
  • Maintain several financial reports
  • Received, posted and stocked inventory

Business Analyst

Confidential

  • Used the RAD strategy to develop system
  • Gathered user requirements for conversion project
  • Scheduled and lead Client meetings
  • Participated in JAD sessions with Client
  • Prepared Business Requirement documents using PMM
  • Drafted Technical Design documents using PMM
  • Mapped data for Crystal Reports designs
  • Created prototype screens for development using Visual Basic 6.0
  • Created use cases for user acceptance testing
  • Created specifications for .NET reports
  • Used Microsoft Project to track Project Issues

Manager/Business Analyst

  • Supervise front of house employees
  • Perform daily ordering and employee scheduling
  • Analyzed current and past market trends
  • Book weekly entertainment.
  • Address customer concerns and employee issues
  • Edit and maintain employee and business information on the Point of Sales system
  • Handled technical needs for POS system and payroll processing
  • Stephen Todd Gilliam

Programmer/Analyst

Confidential

  • Work on Safelite's Total Customer Solution TCS for taking and processing auto glass claims.
  • Developed and maintain client systems for electronic data transfer, including electronic coverage verification, referral systems interfaces and electronic billing/remittance.
  • Developed and maintain systems for network operations.
  • IBM mainframe environment with DOS/VSE, MVS/TSO, JCL, COBOL, CICS, DB2, AS400, SCLM, CA-VERIFY

Programmer/Analyst

  • Responsible for documentation of all Y2K files and changes for a large department within the State of Ohio.
  • IBM mainframe environment with TSO, JCL, COBOL

Sr. Programmer/Analyst

  • Supported the on-line system for both Commercial and Personal Lines. Also, coded and maintained programs that supported the Y2K compliance efforts.
  • IBM mainframe using TSO, COBOL, IMS, CICS, JCL, FILE-AID, EXPEDITER, VSAM

Programmer/Analyst

  • Responsible for development and system support to the Strategic Banking System SBS , External Accounts application.
  • Developed, tested, and maintained programs from system specifications using various development tools and utilities.
  • IBM mainframe using TSO, PACBASE, IMS, JCL, FILE-AID, EASYTRIEVE

Programmer/Analyst

  • Designed, coded, tested and implemented programs that supported the distribution of the company's products from each of its warehouses.
  • IBM mainframe using TSO, COBOL, IDEAL, JCL, IMS, VSAM, EXPEDITER, ABEND-AID, EASYTRIEVE

Programmer/Analyst

  • As lead Programmer/Analyst performed consulting work for a manufacturing company on a major EDI database conversion that was to improve the integrity, efficiency, timeliness and control of communicating promotion announcements to product brokers.
  • Conversion was completed with minimal errors and on schedule.
  • IBM mainframe using TSO, COBOL, TELON, DB2, IMS, DATACOM/DB, FILE-AID

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