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Execution Business Analyst Resume Profile

Bloomington, IL

EXPERIENCE SUMMARY:

  • Over 7 years of industry experience as a Business Analyst/Project Management consultantwith diverse exposure in Requirement Elicitation, Scope Analysis, Functional Specification, GAP Analysis, Business Process Modeling/Workflows, Use Case development, Project management, Data Analysis, Visualization using Rapid Prototyping Testing
  • Specialist in Insurance P C , Telecom, Service Catalog, Automotive Retail and self-service applications
  • Excellent Exposure to iRise, Rational Tools MS Visio and hands on experience in creating Wireframes, Storyboards and UI High-fidelity Prototypes
  • Complete Software Development Life Cycle SDLC experience: Analysis, Design Development support and Testing as per RUP, Hybrid, Waterfall Agile methodologies
  • Subject matter expert SME in ITIL Service Management
  • Excellent Collaborative experience, in conducting requirements gathering, rapid process development and Acceptance Test driven development sessions with project stakeholders
  • Strong skills in documenting Logical Models, Use cases, UML diagrams, Functional Specifications, Business Requirements and System Requirements Specifications BRD/FRD/SRS
  • Thorough knowledge of tools / products to support ITIL processes like: IT Service Management, Service Catalog Management, etc.
  • Comprehensive experience in Risk/Issue/ Dependency Management and Mitigation processes
  • Extensive experience of Test script creation execution of Functional Testing UAT
  • Experience in leading multidisciplinary teams along with hands on expertise in Process identification, Project Coordination, direct customer interaction
  • Ability to meet deadlines, spanning multiple business domains and capable of handling pressure, coordinating multiple priorities and managing customer expectations

TECHNICAL SKILLS:

  • Software Development Methodologies: RUP, Agile, Waterfall and Hybrid
  • Prototyping Tools: iRise, Mockflow, Photoshop, Dreamweaver
  • Requirement Management Tools: HP ALM, Mega
  • Business Modeling Tools: MS Visio, Rational Rose
  • Databases Queries: Oracle, SQL Server, Lotus Notes
  • Management, Testing and Defect tracking Tools: MS Project, HP Quality Center, Test Director, Tesklink and Trac
  • Front end Tools: SourceForge, JIRA, SharePoint, Snag IT, Wiki
  • Service Management Tools: HP Service Manager, BMC Remedy

Confidential

POSITION: Execution Business Analyst

Responsibilities:

  • Served as a liaison between systems and business partners to resolve business related issues
  • Collaborated with Business Managers SMEs on a day to day basis to identify Feature Sets/Features to be developed, break the Features into User Stories and drill down to functional requirements
  • Coordinate with the Business Managers team to plan iterations, estimate User Stories to be developed and review the stories with them during iteration planning meetings
  • Worked in an Agile development environment, facilitated Planning, Backlog grooming sessions, daily Scrum meetings, Retrospectives with Business, Project, Dev QA teams
  • Authored User Stories, Business Rules, use-cases, Process documents updated it based on inputs from Business Managers, SMEs Development team
  • Developed Wireframes Mock ups to support User Stories
  • Collaborated with digital team to provide the best user experiencefor OCS web through multiple devices desktop and mobile browsers
  • ManagedRisks, Issues, dependencies and escalated to Leadership when deemed necessary
  • Facilitated Acceptance Test Driven Development ATDD sessions to capture acceptance criteria and test cases
  • Raised Requirement change notification RCN in consultation with Development/QA
  • Kicked-off UAT, managed and reported UAT status to Leadership through its successful completion
  • Managed defects during UAT in TRAC, coordinated with testers and developers to resolve defects
  • Conducted Demos to the stakeholders at the end of each iteration
  • Authored Transition Support Plan and coordinated with different POCs on creation of Service Design and Service Management artifacts

Environment: Agile, SCRUM, Mega, Testlink, TRAC, UML, Visio, MS SharePoint2010, Lotus Notesand HP Service Manager

Confidential

POSITION:Business Analyst/ Project Coordinator

Responsibilities:

  • Current State assessment of Request Management Process and initial evaluation of existing tools
  • Conducted Rapid Process Development RPD workshops to capture future state processes
  • Developed high level Service Catalog use cases
  • CapturedService Catalog and Request Fulfillment Business Capabilities, Functional and Non-functional requirements NFRs
  • Created vendor evaluation and tool selection criteria based on Industry Best Practices, high level Use Cases, Business and Technical Requirements
  • Assisted in the creation of Request For Proposal RFP for Service Catalog tool selection
  • Facilitated RFP response review sessions to down select the service catalog tool/vendors
  • Collaborated with Stakeholders to develop Service Portfolios comprising of standard requestable and non-requestable business and IT services
  • Participated in the creation of Form development and Workflow design with IT and Business Stakeholder groups
  • Organized Vendor Demos and facilitated Q A sessions
  • Participated in functional UAT testing, managed defects and collaborated with testers and developers to resolve defects
  • Facilitated daily stand-ups and by-weekly Stakeholder status meetings to keep track of the project and provide a status to Stakeholders
  • Managed Project Risks, Issues, Dependencies and escalated issues to senior management whenever deemed necessary

Environment: Agile, UML, Visio, HP Service Manager,Testlink, TRAC, MS Office, MS Project, MS SharePoint2010, Lotus Notes

Confidential

POSITION:Business Analyst/Project Coordinator

Responsibilities:

  • Analyzed existing AS-IS Policies, Processes and Procedures. Identified gaps and developed future TO-BE Policies, Processes, Procedures, Standards, Guidelines and Job-Aids for effective functioning of Service Operation
  • Worked in an Agile development environment, Facilitated Sprint planning, daily stand-ups, by-weekly Stakeholder status meetings and Sprint Retrospective
  • Managed Project Risks, Issues and Dependencies and escalated issues to leadership whenever deemed necessary
  • Conducted Surveys, Interviews, workshops, events to capture Stakeholder pain-points of current processes and gather future process recommendations
  • Conducted Industry research and identified opportunities for process improvement by aligning them with Industry Best Practices like ITIL and Six Sigma/Lean
  • Interviewedstakeholders to capturetailoring/customization business requirements, and functional requirements for HP Service Manager upgrade
  • Authored BRD, FRD, Business Rules, use case documents and fine-tuned them based on inputs from Business Leads SMEs
  • Created Test Scenarios, test cases based on Use Cases and business scenarios
  • Identified training needs for Operational support teams based on Organizational tool process changes
  • Developed Work Instructions, Job-Aids and training materials for users of Service Manager 9.3

Environment: Agile, SCRUM, UML, Visio, Testlink, HP Service Manager, MS Office, MS Project, MS SharePoint2010, Lotus Notes

Confidential

POSITION: Business Analyst/Project Management Consultant

Responsibilities:

  • Conducted cost-benefit analysis to prioritize the scope for future releases of project
  • Allocate resources and track status on products/deliverables till completion
  • Conducted dealer workshops to capture current process pain-points, future process recommendations and analyze gaps
  • Created critical use cases like UC Create Parts Order, UC Upload Parts Order, UC View Saved Order and UC View Order Status
  • Worked with business users in gathering business requirements, writing specifications and translating statement of work into business and system level requirements
  • Extensively used iRise 7to validate requirements simulate them involving various project stakeholders
  • Created Test Scenarios and Test cases based on the Use Cases and Business scenarios
  • Performed ad-hoc exploratory testing in the web application and discovered defects which were important for the project to move into next phase
  • Responsible for defect analysis Enhancement Requests from the time it was created until it went into production
  • Used SourceForge, JIRA effectively to collaborate with team members for their inputs on requirements and manage issues, risks, dependencies, and manage defects
  • Used ClearCase for versioning of requirements documents and HP ALM for test cases management, and execution

Environment: UML, Visio, SDP-21, MS Project, iRise, JIRA, ClearCase, SourceForge,HP ALM testing only , SharePoint etc.

Confidential

POSITION:Business Analyst/Coordinator

Responsibilities:

  • Conducted initial kick-off meetings for Phase 2a 2b involving Project Management Office PMO , business owners, SMEs, customer care, support team vendors
  • Involved in project management activities like preparing timelines, work breakdown structure WBS , resource allocation and keeping track of budget allocations
  • Assisted PM in assessing the project's readiness for upcoming QA Reviews
  • Provided recommendations for making the projects more beneficial to improve the throughput of the business
  • Documented the as-is processes like Electronic Bill Presentment Payment, Order Management, Repair Support, Account Management, Registration, Internal Support, Issue Management etc. during both phases
  • Facilitated JAD sessions for 1st Phase Gap Requirement workshops for 2nd Phase to capture detailed requirements from SMEs Business team
  • Extensively used iRise Studio to create high fidelity simulations effectively demonstrated them to the stakeholders to validate map the requirements.
  • Created functional related deliverables like Requirement Questionnaires, Business Requirement Document, Requirements Gap Documents and Use Cases in both phases
  • Consulted with SMEs in Phase 2a to develop vital use cases like UC User Registration, UC Internal Support, UC Customer Profile, UC Contact us, UC Account Management, UC Trouble Ticket, UC Order Status
  • Identified multiple lines of business LOB , the User types also the Business Rules involved
  • Created Defects Change Requests CRs after 1st Phase release based on the comments from different users
  • Extensively used wireframes, storyboards screen shots to validate the requirements on a screen level
  • Consulted various stakeholders to prioritize the gaps, identify scope for the 2nd Phase implementation, sign-off Level of Effort
  • Developed Test cases, Scenarios based on business requirements
  • Performed User Acceptance Testing, functional testing for both Phases
  • Logged defects, maintain requirements traceability gotManagement approvals for work products
  • Tracked resolved post implementation Help desk tickets from Business Services Customers

Environment: UML, iRise, Visio, MSOffice, MS Project, Clear Quest, Test Director, SIEBEL, Remedy, Visual Basic6.0, SharePoint etc.

Confidential

POSITION:Business Analyst/Coordinator

Responsibilities:

  • Identified documented the different workflows and approvals involved
  • Assisted Project Manager with Project scheduling, Control Tracking by extensively using MS Project
  • Interviewed stakeholders to capture the as-is processand to-be recommendations
  • Conducted JAD sessions, Workshops with multiple stakeholders and SMEs for creating high-level process model, business and functional requirements
  • Extensively engaged with Product owners, SMEs, Project Managers, and development team to map business processes, document prioritize the requirements
  • Authored updated Business Requirement Document BRD , Functional Specs FRD , User Cases Traceability matrix RTM
  • Created Defects and Enhancement Requests based on comments from business
  • Created test cases assign defects to the development team

Environment:Waterfall, MS Project, Remedy, Test Director etc.

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