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Business Analyst Resume Profile

SUMMARY

I have been working with and supporting The Cloud since its inception by Microsoft back when it was known as Business Productivity Online Services BPOS . I have worked at Microsoft as a Tier 1 through Tier 3/4. In addition I have worked for Dell, Sogeti and the US Military in support of the cloud.

PROFESSIONAL EXPERIENCE

Confidential

  • Remote Job with periodic need for me to go into the office.
  • Help multiple OU's from over 52 countries migrate there email to 1 forest.
  • Help to federate users, Risk Assessment Program RAP as a Service or RaaS for short.
  • Help Administrators to create a Site 2 Site Tunnel, Create a Yellow network outside their own network, Create a Proxy, reverse proxy and separate Domain Controller, set up Azure.
  • Help instruct company admins with AD FS and AD FS Proxy setup.
  • Help multiple company admins in over 52 countries to migrate into the cloud.
  • Help migrate OU's into Office 365 using FIM, Dell Migration Manager, Dell OnDemand Migration Tool, Azure Active Directory and others.
  • Identity Management and Security issues.
  • Use vCommander, Pathfinder, and other 3rd party Infrastructure support,
  • Setup Exchange, OneDrive, SharePoint, Lync, OWA, OneNote, Excel, Word and Yammer for companies.
  • Help System Admins with Enablement Process of setting up Site to Site Tunnel, ADFS and ADFS Proxy Setup and testing which sometimes involved Microsoft SQL Azure.
  • Help companies to connect to our Parent OU AD and use FIM to help with Identity management issues.
  • Use and troubleshoot IIS 7.5 and .Net Framework.
  • Install, Configure, Troubleshoot and use PowerShell, IIS 7.5, .Net Framework RBAC.
  • Support, plan, test, and rollout Microsoft Office 2013, IE 11, and Office 365 hosted services to include SkyDrive for Business, Lync, and Office for iPad.
  • Tasked with putting together end-user documentation on how to use the new applications and services.
  • Assist with the rollout of the Office 2013 Suite including technical support to trouble-shooting and diagnose issues with Office 365 and the web browser rollout planning
  • Compose training material
  • Application troubleshooting and diagnostics, Windows security, permissions, IDs, logs
  • Experience with migrating applications from one platform to the other.
  • Project and time management experience.
  • Work independently and as a group to perform tasks and provide deliverables on schedule

Confidential

  • Serve as an advance technical resource and be the primary point of contact for IE11 and Office 2013 issues.
  • Work closely with company admins to resolve simple to complex issues with Office 365 migrations and Office 2013 applications.
  • Strong understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.
  • Microsoft and SAP CRM and Gateway
  • Collaborate with others to solve problems and actively incorporates input from various sources.
  • Customer focus of building strong customer relationships
  • Use strong analytical skills in problem solving skills, can communicate in a clear manner and effectively evaluate information as well as data to make decisions, anticipate obstacles and develop plans to resolve said obstacles.

Confidential

Business Analyst

  • I am currently working for Arma on a US Military contract at USSOCOM providing 24x7 MIPS, ITSM ITL, System Network Administrator assistance in troubleshooting and diagnosing over 50 Military OU's.
  • APPLICATIONS: Microsoft Stack Platforms Enterprise Level Environments i.e. Exchange 2003/2007/2010/2013, SQL 2003/2007/2014, Virtual Systems such as VM's and Hyper V. Virtual Servers for Lync, SQL, Data Bases, Archiving, Journaling, etc. , Legacy and Network Issues for LINIX, UNIX, Juniper Switching and Oracle. Remedy ticketing system to create and answer customer tickets, Microsoft Windows XP, Vista, Windows 7, and Windows 8. Cell Phone delivery of Email for Blackberry, Android, Windows Phone, iPhone, SME Ped's, Digital Senders and others. Use Tumbleweed, Microsoft System Center Configuration Manager SCOM , Microsoft System Center 2012 with Orchestrator, vSphere VM Ware Manager, Microsoft Hyper V Management Tools, Solar Winds for Server and VM diagnostics, Use Qwest Migration Tool, SCOM 2007, SCCM 2012, Foglight Virtualization 6.8 Enterprise Edition, Foglight 2.5 Storage Management, BIG-IP/F5, Cisco Security with Iron Port C660 Mail Gateway Management, Cisco Iron Port M1070, Cisco Nexus, Riverbed, Security Management Appliance, VMware vSphere 5.5.0 , Tumbleweed Desktop Validator , RAR 5.01 Archiver, IBM Lotus Notes Viewer , Power GUI Scripts Editor, Quest Software Migration, HP SAN's and LAN's, LUN's and iSCSI, SharePoint 2010 , Symantec VERITAS Cluster Manager/Server/Storage Foundation, LINIX Kernel Archiving and Redhat Administration, HP ILO. AD FS, ADUC, Domain Controllers, ESX, Routers, Switches, Unity, Call Manager, VoIP. Legacy servers like. Symantec VERITAS Clustering, Cisco Lync Voice for Avaya and others. Experience with SCCM Management, Orchestrator, CMDB and Windows OS Platform management and support. Use of HP Quality Center tools Sitescope, Operations Manager, Performance Manager and Storage Essentials .
  • Build and maintain the following Enterprise Platforms: Microsoft 2000, 2003, 2008 R2, 2012 R2 Servers, Microsoft SQL Servers, Licensing Servers, Application Servers, Web Web Services Servers, Oracle Servers, Print Servers, File Cluster Servers, LPAR/Database Host Web Farms, HP Servers such as HP ProLiant BL465c G7, W2k8WebServerRole, V5, W2k8 HP ProLiant EMCSAN Role, V19 Servers, BIGIP/F5 Servers 11000, 10000, 7000, 5000 series, Bluecoat Servers SG9000 Proxy Servers, Architecture and Virtual Connect experience.
  • DUTIES: Support hardware including network monitoring, VM's troubleshooting and troubleshooting alerts as they arise. Support issues related to network outages, circuit problems, VOIP issues call drops, loss of service . Perform shift work. Responsible for network monitoring, logging and tracking tickets, follow established protocols to troubleshoot issues, follow up with customers on ticket status, escalate issues to tier 5 if needed, SSH telnet into network appliance, Login to devices, Perform trace routes and pings, Triage situation and either troubleshoot successfully, Experienced with moves, adds, changes, and deletions in Active Directory. Experienced with data networks, SAN's, WAN/LAN's, LUN's.Perform Scheduled ASI's for Updates, Patches, Roll Outs and Roll Backs, Use Microsoft System Center Configuration Manager SCCM to check current status of Updates for Servers, Run Services on Servers to make sure Automatic Updates Service was running, Use Server GUI for Server Administrative Diagnostics, Use PowerShell to diagnose and perform System maintenance. Perform Exchange Mailbox, Active Directory, Exchange Public Folders, VM's Data Center Migrations. Diagnose Symantec Veritas Backup Servers for Exchange, Diagnose Net Apps Storage for SQL, Diagnose Enterprise Exchange 2003/ 2010/2013 issues, Migrate Exchange Mailboxes, Active Directory User Accounts, Windows Machines, GPO's from Exchange 2003 to Exchange 2010 or 2013, Diagnose Lync 2010/2013 and Lync Group Chat issues, Diagnose SharePoint 2010/2013, SQL 2010/2014 Server issues, Troubleshoot BIG-IP/F5 Switches, Citrix, Cisco and other devices, Help to maintain and diagnose a vast array of over 10,000 servers, switches, routers, hubs, etc. World Wide. Diagnose Blackberry issues as they relate to Enterprise Level Exchange, Diagnose Digital Sender issues as they relate to Exchange Organizational Mail Boxes, Help to Diagnose, Implement, Maintain and better improve Exchange Clusters and Farms, Hosted Email, Hyper V and VM Ware Diagnostics and Maintenance, Migrate Active Directory and Exchange 2003 to Exchange 2010, Application troubleshooting and diagnostics, Windows security, permissions, IDs, logs, Experience with migrating applications from one platform to the other.
  • Project and time management experience. Work independently and as a group to perform tasks and provide deliverables on scheduleGPO Migration, 2003 to 2010 Enterprise Exchange Migration, Designing solution architectures for enterprise level project and application implementation, Use mid to large scale file services, Help with design, security and meta data growth management, Use networking technologies such as VLAN's, Big-IP/F5, Cisco Iron Port, Hyper V and VM Ware Load Balancing, Server side routing, firewalls, and network troubleshooting using Foglight, Solar Winds, SCCM and SCOM, Network monitoring and troubleshooting alerts as they arise, Evaluate performance of virtual and physical file servers using Openview, VMware Virtual Center, Perfmon, VB scripting, PowerShell, etc., Active Directory, Group Policy, planning, creating, maintaining, and linking new GPO's for Server and PC management, Experience with IIS 6 and 7.5 and .Net versions 2 through 4, Use Remedy Ticketing System
  • Using Repliweb for content deployment and replication. Experience with Siteminder web agent on IIS platform, Knowledge of configuration of SQL connections, DB2, Oracle. Work with HP Blade Systems to run Microsoft Windows Servers OS operating systems, Microsoft IIS and .NET configurations, Build and Utilize Microsoft Windows Server 2003/2008 R2/2012 R2 Editions, Use Hyper V and VMware architecture and support, Use HP Systems Insight Manager for server installation and configuration, Configure, support and choose appropriate hardware configuration for HP Blade and Dell servers. Work with High Speed SAN's Storage Area Network and LAN's Local Area Network technologies using iSCSI technologies for HP storage solutions. Administer Red Hat Enterprise Linux, Customer service focus using Remedy, Solar Winds/Orion Enterprise Operations Console, Trace32, Wire Shark, Net Mon Network Monitor VM vSphere 5.0 Client, VMware ESXi 5.0, VMware vShield Endpoint 5.0.2, VMware vCenter Orchestrator Appliance 4.2.3 U3, VMware vSphere Storage Appliance 1.0, VMware vShield Zones for vSphere 5, VMware Data Recovery 2.0.3, Lockout Status Tool, Moveit DMX FTP for expired certificates, Cisco Nexus 5K Interface for BIG-IP/F5, HP ILO, Riverbed Steelhead Enterprise Networking Servers, Riverbed Granite Storage Servers, Riverbed Stingray Web Application Servers, and with HP and Dell DC's Domain Controllers , Part of the ITSM/ITL Team, VMware vSphere 5.5.0 , Tumbleweed Desktop Validator, RAR 5.01 Archiver, IBM Lotus Notes Viewer, Power GUI Scripts Editor, Quest Migration Software, SharePoint, Symantec Veritas Cluster Manager/Server/Storage Foundation, Cisco Iron Port C660 Mail Gateway Management, Cisco Iron Port M1070 Security Management Appliance.

Business Analyst

Design, Plan, Implement and Maintain an Enterprise level IaaS Private Cloud Data Center network topology and its connections. Build the Private Cloud using Microsoft Server 2012 R2, SQL Server 2013. Migrate from Windows 2003 to Windows 2008, Server Experience, Experience with IIS 6 and 7.5 and .Net versions 2 through 4, Experience with Siteminder web agent on IIS platform, Knowledge of configuration of SQL connections, DB2, Oracle. Application troubleshooting and diagnostics, Windows security, permissions, IDs, logs. Experience with migrating applications from one platform to the other. Project and time management experience. Work independently and as a group to perform tasks and provide deliverables on schedule. Use Remedy Ticketing System. Using Repliweb for content deployment and replication This Private Cloud is an IaaS setup that will be using Web Applications, Middleware, Akamai Load Balancers, Cisco Nexus, Cisco Iron Port, System Center 2012, Hypervisor, VLAN's, a mix of VMware, Hyper V's and more. Build Maintain an up-to-date diagram of the company's existing network topology and connections at all sites using multiple programs i.e. TFS, Plan, Develop, Maintain and Generate conceptual, logical, and physical network architectures with resulting documents and drawings, testing analyses, test plans, and risk assessments to ensure sound architecture to meet all needs both currently and in the future. Coordinate and perform additions and changes to the network hardware and OS which includes attached devices e.g. routers, bridges, CSU/DSUs, backup devices, repeaters, modems . Investigate, analyze, and recommend network configuration and installation changes. Test new network hardware and software in a sandbox environment before moving to full production environment, Troubleshoot the physical layer of the network, Work with network measurement tools of the hardware, software and physical layer to check and test hardware devices. Participate in planning, designing and creating technical reviews and implementation for new network infrastructure hardware and network operating systems for voice and data communication networks. Evaluate networking technologies, software systems, and services to develop technical solutions. Keep abreast of vendor and 3rd Party products and services i.e. Oracle, Velocity, 3D Printing, Toad, etc. . Research technological advancements to ensure voice and data networking solutions are continuously improving, supported and aligned with industry and company standards evaluate complex data/voice networking technologies to understand their potential and recommend future direction . Implementing an Enterprise Exchange Upgrade from 2007 to 2010 which was an Enterprise Hybrid Office 365 rendering that was making use of a Unified Access Gateway UAG Server, High Availability Clustering, DAG's and more. Create and migrate Web Pages and Web Apps., Instructed, built and used Windows SQL Azure Cloud Sites. Experience with SCCM Management, Orchestrator, CMDB and Windows OS Platform management and support. Experienced with use of HP Quality Center tools Sitescope, Operations Manager, Performance Manager and Storage Essentials .

.Net Engineer

  • This was a limited project for Rooms To Go of Florida. I was brought on as a consultant to help with an IIS and .NET issue. Rooms to Go was having a problem trying to make their internet based programs on Windows 8 Tablets work with their 2012 R2 servers. Initially they could only get 2 or 3 tablets at the most to work and then only internally to the IT Shop. The scope of the project was to get 6 stores with 4 tablets each in each stores location to be able to access the servers without the tablets or the server shutting down. Prior to me joining the project the server would only allow 2 or 3 tablets at the most to access the server and all access was either denied, slow or would give multiple access errors. I was able to show them where the problem with their IIS and .NET script was and where they needed to make network as well as server changes. Once the web pages were set I also helped to migrate them to others servers and server environments. Windows 2003 Windows 2008 Server Experience, Experience with IIS 6 and 7.5 and .Net versions 2 through 4, Experience with Siteminder web agent on IIS platform, Knowledge of configuration of SQL connections, DB2, Oracle. Application troubleshooting and diagnostics, Windows security, permissions, IDs, logs. Experience with migrating applications from one platform to the other.
  • Project and time management experience. Work independently and as a group to perform tasks and provide deliverables on schedule. Use Remedy Ticketing System. Using Repliweb for content deployment and replication.

Business Systems Analyst

Confidential

  • Applications: Oracle 10g 11g, Windows 7, Windows Vista, IIS, .Net, Siteminder web agent on IIS platform, SQL, RTC Real Time Counter Unix, MS Office, MAC, Dassault Systems Delmia Velocity Programs, Redhat, Linux, VM Ware, v Sphere, Visual Basic, MS Access, MS Reporting Services SSRS , MS System Center.
  • Build and maintain the following Enterprise Platforms: MS 2008 R2, MS Server 2003, 2008 Unix Server, SQL Servers, Licensing Servers, Application Servers, Web Web Services Servers, Oracle Servers, Print Servers, File Cluster Servers, LPAR/Database Host Web Farms, HP Servers such as HP ProLiant BL465c G7, Cisco Nexus, Cisco Lync Voice for Avaya and others, W2k8WebServerRole, V5, W2k8 HP ProLiant EMCSAN Role, V19 Servers, Architecture and Virtual Connect experience.
  • Scripting Used: PL/SQL, T-SQL, My SQL, Java, Perl, UNIX, Power Shell, C , C , Jelly, XML
  • Technologies Used and supported: Oracle's Agile PLM, BigIP/F5, Citrix VM Machine Balancing, Network Load Balancing, Manage Norton, MacAfee, Windows and other Firewall configurations, Provide support of LAN/WAN's, Server Build Automation with Anthill, Team Foundation Server, Microsoft Visual Studio Team System, Maven, Apache ANT for Java, Code Migration using DSS Project Migration Tool, Visual Basic 6.0, USMT User State Migration Tool , TFS Team Foundation Server , VSS Visual Source Safe , SVN Subversion and more. Perf Mon, Net Mon, MS Visual Studio 2010, XSL, XDM, XML, Install Translator Maps, VELPRINT, WSSO CLAF, SCRUM/AGILE, IIS 7.0 7.5, Watch Guard, Juniper, Cisco, and Network equipment, SQL Azure, SQL Azure.
  • Tools Used: Toad for Oracle, Oracle BPEL Process Manager, Beyond Compare, E-mail Ticketing System, Kee Pass, web development tools and technologies i.e. HTML, PHP, etc. , Path Ping, Ping, NS Lookup, Windows CMD's, Golden Gate, Site Scope, ASP.NET, Weblogic , Maven, Ant, Angel Script builder for C , Auto Mate, SCCM, SCOM. Experienced with use of HP Quality Center tools Sitescope, Operations Manager, Performance Manager and Storage Essentials .
  • Duties: Maintain an up-to-date diagram of network topology and connections at all sites using multiple programs i.e. TFS, Plan, Develop, Maintain and Generate conceptual, logical, and physical network architectures with resulting documents and drawings, testing analyses, test plans, and risk assessments to ensure sound architecture to meet all needs both currently and in the future. Coordinate and perform additions and changes to the network hardware and OS which includes attached devices e.g. routers, bridges, CSU/DSUs, backup devices, repeaters, modems . Investigate, analyze, and recommend network configuration and installation changes. Test new network hardware and software in a sandbox environment before moving to full production environment. Troubleshoot the physical layer of the network, Work with network measurement tools of the hardware, software and physical layer to check and test hardware devices. Participate in planning, designing and creating technical reviews and implementation for new network infrastructure hardware and network operating systems for voice and data communication networks. Evaluate networking technologies, software systems, and services to develop technical solutions. Keep abreast of vendor and 3rd Party products and services i.e. Oracle, Velocity, 3D Printing, Toad, etc. . Research technological advancements to ensure voice and data networking solutions are continuously improving, supported and aligned with industry and company standards evaluate complex data/voice networking technologies to understand their potential and recommend future direction . Windows 2003 Windows 2008 Server Experience, Experience with IIS 6 and 7.5 and .Net versions 2 through 4, Experience with Siteminder web agent on IIS platform, Knowledge of configuration of SQL connections, DB2, Oracle. Application troubleshooting and diagnostics, Windows security, permissions, IDs, logs. Experience with migrating applications from one platform to the other. Project and time management experience. Work independently and as a group to perform tasks and provide deliverables on schedule. Use Remedy Ticketing System. Using Repliweb for content deployment and replication Built and maintained Enterprise Edition 2008 R2 Servers on HP ProLiant BL465c G7 Servers and Architecture or HP ProLiant EMCSAN with each server containing multiple Citrix VM Servers for 3 North American Data Centers spread throughout Phoenix, AZ, Bellevue, WA Spokane, WA. These servers were often grouped into clusters and server farms. Each Data Center would contain High Availability configuration with redundant servers and Cluster Failover in case of emergency. Migrate web pages and web aps to other servers, web farms and server environments. We built servers for 30 different environments that were accessed from all over the world. Most environments would contain at least 9 different separate servers i.e. Web, Web Services, Application, Print, File, Oracle, SQL, License, Database that would be grouped together to make ONE 1 environment from testing to preproduction to full scale production. In addition to these 30 servers we would build other servers for the DBA to use for testing, billing, logistics, time reporting, etc. As part of a Level 4 Tier Support Help Desk I would provide troubleshooting of complex issues and provide technical support. I Would Operate Cisco UCS, Repoint Servers, Install Hot Fixes, Page Updates, and Roll Outs for Server Environments. I would work with Data Mining and Metadata for Data Storage. Provide services as a Database Server Administrator, Cluster Balancing, Backup Systems Cluster Monitoring, Network Monitoring, Build Web pages, Maintain Operate systems, network configurations, software applications, and hardware. Work With SQL databases and tables, Package Applications in various platforms i.e. 3D VIA Printing, Enovia, DELMIA Digital Production and Manufacturing, Xenapp, SCCM, App V, etc. , Participate and contribute to Virtualization of Servers.

Confidential

Duties: Migration of Active Directory, e-mail accounts, Lync, Share Point, machine accounts from Minneapolis, MN to Kirkland, Washington. Help Migrate Exchange 2007 and 2010, Lync Share Point to Office 365. Perform Ghosting of existing computers to the new company image and software. In Charge of Help Desk and assigning of personnel and their projects for the day, provide technical support, Complete and document all work through a Ticketing System, Review and resolve level three customer tickets. Work closely with developers and testers throughout project life cycle to ensure requirements are met in the design of new/enhanced systems. Coordinate and assist in implementation of new or revised rules and policies. Act as third level support by troubleshooting complex issues. Perform Technical writing for end users, staff, administrators and fellow technicians. Help to create, evaluate and guide customer communication on multiple projects, including those assigned to other analysts. Lead internal and external requirement review sessions, and assist with estimate validation. Provide application and operational consulting support. Participate in all forms of customer documentation review, including release articles, bulletins, and urgent communication to ensure clarity and quality. Lead Functional Analysis Delivery procedure definition. Work closely with developers and testers throughout project life cycle to ensure requirements are met in the design of new/enhanced systems. Coordinate and assist in implementation of new or revised rules and policies. Participate in all forms of customer documentation review, including release articles, bulletins, and urgent communication to ensure clarity and quality. Microsoft Exchange specifically with Exchange 2007, 2010. Strong experience with E-mail Archiving solutions, Strong experience with Windows Server Operating Systems, Strong experience with Microsoft Active Directory, No Microsoft Exchange Certification as Microsoft did not require it, I have been working for Microsoft Office 365/BPOS since its inception and Microsoft never required us to have Microsoft Certification. Use of strong verbal and written communication skills with clients and Microsoft. Experienced with Microsoft Active Directory Federation Services ADFS , Microsoft Directory Synchronization DirSync , Ability to communicate effectively with technical and customer staff, Ability to maintain professional working relationships with customers and staff, Experience installing and configuring operating systems and application software, Experienced debugging software using Microsoft TFS and Visual Studio and troubleshooting application issues. Experienced with use of HP Quality Center tools Sitescope, Operations Manager, Performance Manager and Storage Essentials .

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