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Sr. Business Analyst Resume Profile

Bloomington, IL

Summary

  • 9 years of experience as a Business Systems Analyst with solid understanding of Business Requirement gathering, Business Process flow, Business Process Modeling, Data Analysis, Data Mapping and Business Analysis.
  • Extensive experience in analyzing and requirements gathering and writing system functional specifications.
  • Over 7 years of experience in I.T., 2 Years working as Salesforce Business Analyst and ERP Consultant in Salesforce.com.
  • Extensive success in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language UML .
  • Experience in vendor Insurance products - Advanced Claims CSC , Policy Management System CSC .
  • Analyzing health and life insurance processes and procedures to conceptualize New Business Enrolment process, Commissions Process, and Claims process
  • Extensive experience in conducting Market Research, Feasibility Studies, Data Analysis, Data Mapping Gap Analyses, Risk Identification, Risk Assessment, Risks Analyses, and Risk management
  • Strong business analysis skills and an understanding of the software development life cycle SDLC utilizing Rational Unified Process RUP .
  • Experienced in conducting requirement analysis, use case design, designing test plans and developed database schemas based on the logical models.
  • Extensive experience in configuring data mapping between different Databases.
  • Ability to gather business and technical requirements from both formal and informal sessions utilizing a variety of software tools including, Use Cases and the Rational Unified Process.
  • Used Query Analyzer, Execution Plan to optimize SQL Queries.
  • Expert in commercial Property and Casualty and Personal Lines Insurance experience with national carriers.
  • Extensive experience with data modeling and defining the conceptual and logical model of the data warehouse.
  • Knowledge and vast experience of PMBOK and BABOK.
  • In depth knowledge Rational Unified Process RUP methodology, Use Cases, Software Development Life Cycle SDLC processes, Object Oriented Analysis and Design OOA/D .
  • Extensive experience in conducting Joint Application Development JAD sessions.
  • Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
  • Knowledgeable in principles, working and structure of databases like Oracle, SQL Server and MySQL.
  • Expertise in broad range of technologies, including business process tools such as Microsoft Project, Primavera, Promodel, MS Excel, MS Access, MS Visio, technical assessment tools, Data Warehousing concepts and web design and development.
  • Proficient in developing Use Case Model, Analysis Model, Design Model, Implementation Model, Use Case Diagrams, Behavior Diagrams Sequence diagrams, Collaboration diagrams, State chart diagrams, Activity diagrams , Class Diagrams based on UML using Rational Rose
  • Worked extensively on user requirements gathering, gap analysis, and development of functional speculations for critical mission accomplishing projects.
  • Proficient in Functionality Testing, Black Box Testing, System Testing, Integration Testing, and Regression Testing.
  • 3 years SAS Programming, along with PC SAS Inventory Management concepts
  • 3 years customer service experience, involving face to face customer interaction
  • 2 years with HR, office budgeting and payroll processes.
  • Basic knowledge of what Primavera is about. Scheduling appointments and recording timely hours and highlighting key dates tasks and milestones, measuring progress, assuring governance, improving team collaboration and prioritizing project investments and resources
  • COGNOS Business Intelligence Written and oral communication

Technical Skills:

  • Methodologies/Visual Modeling : RAD, Six Sigma, Product Life Cycle, SWOT
  • Analysis, GAP Analysis, Cost Benefit Analysis, Cost Effect Analysis, Unified Process, User Stories, Agile Development and the employment of System Development Life Cycle SDLC Methodologies, AGILE/SCRUM
  • Operating systems : Windows 95/98/NT/2000/XP/7
  • Microsoft Tools : MS Project, MS Visio, MS Office, MS Outlook,
  • MS FrontPage
  • Languages : C, C , SQL, PL/SQL, Java
  • Tools : Word, Excel, Rational Rose, RequisitePro,
  • Rational Software Modeller, Clear Quest, Visio, Project
  • Databases : Oracle MS Access, SQL
  • Skills : OOAD, UML, RUP, SDLC, JAD
  • Version Control : Rational Clear Case
  • Testing Tools : Quality Center, Rational Test Manager, Win
  • Runner, Load Runner, QTP

Professional Experience

Confidential

Content Developer/Business Analyst

  • Gathered data from course plans and developed them into different drafts for employee courses
  • Responsible for keeping to Learning and Development standards using MS Office
  • Analyzing reviews from all SME, QC and Learning and Development reviews and making changes in developed documents
  • Responsible for making sure the developed files follow Learning and Development standards
  • Responsible for making sure that the current template formats are uploaded to local SharePoint site

Environment: Windows, MS Office MS Word, MS Excel, MS PowerPoint and SharePoint

Confidential

Business Integration Analyst

  • Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements
  • Responsible for building business process flows using PowerPoint and Visio
  • Analysis of business requirements and system requirements of the client
  • Responsible for gathering business requirements from the projects leads to build project plans
  • Process mapping, data cleansing, data migration and validation of data table structure in areas of Systems, Claims, Integrated Solution Department, and Integrated Customer Platform.
  • Understanding of various aspects of these different areas, how they operated, what their procedures are for providing information etc
  • Utilized Agile/ SCRUM and PMI methodologies to monitor steer and develop project objectives
  • Involved with all the phases of Software Development Life Cycle SDLC methodologies throughout the project life cycle.
  • Working closely with the current data stewardship team with tasks such as data mapping, analysis of current and proposed data feeds to ensure data quality
  • Worked with team members to feed in updates made to project plans into MS Project
  • Provided inputs in the strategic development of detailed project plans, work assignments, target dates etc
  • Defined the scope of the requirements for a project
  • Identified and scoped the current process gaps and system enhancements
  • Involved in project management using MS Project
  • Authored weekly reports, submitted to executive board for Learning Development.
  • Managed the requirements gathering process including scheduling interview and brainstorming sessions with user groups to gather, prioritize, and to decompose business and technical requirements
  • Used Requisite Pro for the Requirement Documents Preparation and Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level. Followed top down, leveled technique for building Business Process Models
  • Played a substantial role in the process definitions and business and functional requirements gathering, in an effort to develop a practical technology solution for automating sales methodology
  • Extensively used MS PowerPoint to develop the solutions for a project plan
  • Helped with Data Mapping between the Systems
  • Assumed ownership of T-Plans, L D reports and Dashboard for Integrated Solution Department
  • Performed requirement analysis through face to face interaction with project managers
  • Worked extensively with MS Excel
  • Prepared Business Process Management BPM using tools such as Visio, PowerPoint
  • Analyzed current methods, systems, tools and metrics identifying with internal customers opportunities for improvement

Environment: Windows, MS Office MS Word, MS Excel, MS PowerPoint, MS Access, MS Visio, MS Project

Confidential

Business Systems Analyst/Quality Analyst

  • Extensively used MS Visio to develop the solution concept, business timeline and wireframes
  • Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements
  • Collaborated in building a business analysis process model using PowerPoint, and Visio
  • Responsible for creating test scenarios, scripting test cases using testing tool anddefect management for Policy Management Systems, Payables/Receivables and Claims processing.
  • Organized Joint Application developments JAD , Joint Application Requirements sessions JAR , Interviews and Requirement Elicitation sessions
  • Analysis of business requirements and system requirements of the client and also for Property and casualty modules
  • Process mapping, data cleansing, data migration and validation of data table structure in areas of sales, inventory, procurement, production and distribution
  • Understanding of various aspects of Insurance business like documentation of NB New Business , policy administration, Sales and Marketing, Accounting, Actuarial, Underwriting, Claims, Products Pricing , Quality, Risk Analysis, AML guidelines, KYC Norms, SOX Rules etc
  • Utilized Agile/ SCRUM and PMI methodologies to monitor steer and develop project objectives
  • Involved with all the phases of Software Development Life Cycle SDLC methodologies throughout the project life cycle
  • Working closely with the current data stewardship team with tasks such as data mapping, analysis of current and proposed data feeds to ensure data quality
  • Provided key initiatives in working with users in defining project and system requirements
  • Provided inputs in the strategic development of detailed project plans, work assignments, target dates etc
  • Was responsible for defining the scope of the requirements
  • Identified and scoped the current process gaps and system enhancements
  • Involved in project management using MS Project
  • Documented prescribed Process Improvement Framework PIF practices using a swim lane format
  • Prepared test Data sets and performed data testing using the PL/SQL scripts. Also used MS excel for data mining, data cleansing, data mapping, and data dictionary and data analysis
  • Authored progress and completion reports, which were then submitted to project management on a weekly basis
  • Worked on UAT testing and took signoff from the Commercial line of Property Casualty business users
  • Helped with Data Mapping between the data mart and the Source Systems
  • Assumed ownership of Use Case Diagrams, Use Case narratives and other various artifacts
  • Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOAD using UML and Business Process Modeling.
  • Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database
  • Developed activity diagrams in Rational Rose software, so as to have a diagrammatic view of the workflow
  • Managed the requirements gathering process including scheduling interview and brainstorming sessions with user groups to gather, prioritize, and to decompose business and technical requirements
  • Used Requisite Pro for the Requirement Documents Preparation and Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level. Followed top down, leveled technique for building Business Process Models
  • Played a substantial role in the process definitions and business and functional requirements gathering, in an effort to develop a practical technology solution for automating sales methodology
  • Design and develop the data load process using XML Style sheets and ACORD
  • Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
  • Performed requirement analysis, went through all the use cases and issue logs
  • Worked extensively with MS Excel
  • Utilized project plans to fit into user stories
  • Prepared Business Context Diagram, Use Case diagrams and corresponding Activity Diagrams using Rational Rose to depict the workflows to be incorporated into the development of Pega Business Process Management BPM tool
  • Prepared Business Process Model and Notation BPMN for process modeling using Rational Rose
  • Specializes in ecommerce projects part of architecture analysis, design, development implementation in different agile projects
  • Implemented complex scalable CMS and e-Commerce solutions for enterprise-level companies using Hybris platform.
  • Analyzed current methods, systems, tools and metrics identifying with internal customers opportunities for improvement
  • Worked with the offshore team on a B2B implementation for 3M as a Team Lead and mentored some of the team members through Hybris design and implementation issues. Additionally, I also implemented the product availability and pricing webservices along with the shopping cart and checkout functionality
  • Created and maintained user guides and documentation for QlikView applications

Environment: Windows, MS Office MS Word, MS Excel, MS PowerPoint, MS Access, MS Visio, MS Project , GuideWire, .NET, Crystal reports, Mainframes, Java, J2EE, Hybris V5, RUP, UML, AWD, SQL, SWOT analysis, GAP Analysis, Win Runner

Confidential

Quality Analyst/Business Systems Analyst Team lead

  • Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead
  • Collaborated in building a business analysis process model using Rational Rose, RequisitePro, and Visio
  • Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing
  • Organized Joint Application developments JAD , Joint Application Requirements sessions JAR , Interviews and Requirement Elicitation sessions
  • Process mapping, data cleansing, data migration and validation of data table structure in areas of sales, inventory, procurement, production and distribution
  • Involved with the technical team in understanding the XML file format required for Split loss process and Billing process.
  • Worked on creating various ad-hoc reports and pivot tables using MS Excel
  • Implemented and harvested Business Rules from cross-functional teams like Claims, Product Pricing Team, Policy Admin Team and Actuarial Data using ILOG
  • Served as Property Casualty Insurance SME, reporting to the President, addressing various Insurance industry issues as they arise and the point person for the development and adoption of the ACORD xml standards
  • Managed EDI Cloud Service for ERP Integration
  • Worked in the RUP framework in requirements analysis management and used standard artifact and tool mentors suggested in RUP
  • Used SDLC System Development Life Cycle methodologies like the RUP and the waterfall.
  • Prepared Business Requirement Documents BRD's after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system
  • Created macros for preparing test cases in Excel for validating process of P L tool, order management, Allocation Strategies and Modeling
  • Provided key initiatives in working with users in defining project and system requirements.
  • Provided inputs in the strategic development of detailed project plans, work assignments, target dates etc.
  • Analyzed Performance Monitor graphs
  • Understand the As Is system and develop the To Be system concept and also prepare the System Process Maps
  • Involved in making Use Case Diagrams, Activity Diagrams, and using analysis and design models tools like MS Visio, Rational Rose through RUP, Agile and Waterfall Model
  • Helped with Data Mapping between the data mart and the Source Systems
  • Prepared Business Context Diagram, Use Case diagrams and corresponding Activity Diagrams using Rational Rose to depict the workflows to be incorporated into the development of Pega Business Process Management BPM tool
  • Extensively used Test Director to review and update the status of entire testing process
  • Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOAD using UML and Business Process Modeling
  • Participated in Documenting Processes and Policies in property and casualty insurance
  • Trained End-users and customer service agents on the CRM Customer Relationship Management application
  • Involved in generating Test cases for property and casualty Insurances for Different Levels of Business
  • Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
  • Performed requirement analysis, went through all the use cases and issue logs
  • Worked extensively with MS Excel
  • Developed and maintained Service Oriented Architecture SOA governance process costing models and metrics ensuring architecture compliance
  • Provide customer service and support for Property Casualty risk management needs
  • Designed forms using Adobe lifecycle.
  • Worked on client server systems and supporting databases.

Environment: Windows, MS Office MS Word, MS Excel, MS PowerPoint, MS Visio , Macros, GuideWire, .NET, Crystal reports, Mainframes, Java, J2EE, RUP, UML, SQL, SWOT analysis, GAP Analysis, Win Runner.

Confidential

Business Systems Analyst

  • Managed the requirements gathering process including scheduling interview and brainstorming sessions with user groups to gather, prioritize, and to decompose business and technical requirements
  • Used Requisite Pro for the Requirement Documents Preparation and Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level. Followed top down, leveled technique for building Business Process Models
  • Played a substantial role in the process definitions and business and functional requirements gathering, in an effort to develop a practical technology solution for automating sales methodology
  • Developed the wireframe and mock-ups for the prototype of the web based application in MS Visio
  • Created Use Cases / Activity Diagrams / State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams thus defining the Data Process Model and Business Process Model
  • Understanding of health insurance products Product Pricing, Medicare, Medicaid, Claims, Adjudication, HIPPA regulations, Underwriting, Actuarial Practices, EDI etc.
  • Managed EDI Cloud Service for ERP Integration
  • Involved in training and test session on HIPAA Privacy policy
  • Conducted ROI, Technical feasibility and operational feasibility studies
  • Responsible for conducting research and root cause analysis for customers with the goal of recommending and implementing new processes and solutions to problems. Resolved issues and improve operational performance.
  • Elicited, documented, and analyzed health and life insurance processes and procedures to conceptualize New Business Enrolment process, Commissions Process, and Claims process and created a set of requirements to be used for workflow automation
  • Involved in a broad range of solutions around Policy Administration System implementation from full project ownership to providing critical solution accelerators
  • Converted Business Requirements to the Functional Specification and Conducted JAD Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.
  • Provided expert consulting services to clients in the areas of business process management, strategic planning and Lean Six Sigma implementations
  • Gathered requirements and modeled the data warehouse and the underlying transactional database
  • Involved in making Use Case Diagrams, Activity Diagrams, and using analysis and design models tools like MS Visio, Rational Rose through RUP, Agile and Waterfall Model
  • Defined Functional Test Cases, documented, Executed test script in Facets system
  • Performed Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose
  • Used MS Access and Excel to cleanse and assemble accounting data and develop reports
  • Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
  • Worked with Claims, enrolment, eligibility verification for members and providers, benefits setup, and backend payment cycle in facets
  • Implemented data access, storage and validation routines on the database server using Procedural Language/Structured Query Language PL/SQL
  • Utilized corporation developed Agile SDLC methodology. Used ScrumWork Pro and Microsoft Office software to perform required job functions
  • Monitored client expectations through client involvement and communication throughout the lifecycle of the project educate clients and stakeholders on the benefits and risks associated with the project.
  • Prepared Business Context Diagram, Use Case diagrams and corresponding Activity Diagrams using Rational Rose to depict the workflows to be incorporated into the development of Pega Business Process Management BPM tool
  • Always maintained excellent problem-solving and communication skills and effectively listened, negotiated, debated, discussed, brainstormed, communicated, and collaborated with a variety of individuals and groups
  • Utilized project plans to fit into user stories
  • Used Adobe lifecycle planning methods

Environment: Oracle, SQL, Crystal Reports, Business Objects, XML, SDLC, DB2, RUP, UML, UAT, Windows, Rational Enterprise suite, MS Excel, MS Word, MS SharePoint, MS Office

Confidential

Business Systems Analyst

  • Established a RUP Rational Unified Process centric business analysis methodology.
  • Collaborated in building a business analysis process model using Rational Rose, RequisitePro, and Visio
  • Provided key initiatives in working with users in defining project and system requirements
  • Provided inputs in the strategic development of detailed project plans, work assignments, target dates etc.
  • Prepared Business Context Diagram, Use Case diagrams and corresponding Activity Diagrams using Rational Rose to depict the workflows to be incorporated into the development of Pega Business Process Management BPM tool
  • Developed Data Flow Diagrams and Data mapping agreement, illustrating the flow of data from the front end Guide Wire Claim Center into the Application database Tables
  • Converted various SQL statements into stored procedures thereby reducing the Number of database accesses.
  • Worked in mainframe environment and used SQL to query various reporting databases
  • Conducted interviews, meetings and JAD sessions during the process of Requirement Gathering
  • Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project
  • Created business requirement documents and integrated the requirements and underlying platform functionality
  • Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
  • Performed requirement analysis, went through all the use cases and issue logs
  • Involved in setting up different configuration environment for compatibility testing and manual testing
  • Upgraded the existing Test Scripts and created new scripts for client application to be able to work for new versions and patches, which improved product quality
  • Worked extensively with MS Excel
  • Played a key role in the planning, testing, and implementation of system enhancements and conversions
  • Managed the requirements gathering process including scheduling interview and brainstorming sessions with user groups to gather, prioritize, and to decompose business and technical requirements
  • Played a substantial role in the process definitions and business and functional requirements gathering, in an effort to develop a practical technology solution for automating sales methodology

Environment: Windows, MS Office MS Word, MS Excel, MS PowerPoint, MS Visio , .NET, Oracle, UNIX, SAS, Crystal reports, RUP, UML, SQL, AWD, SWOT analysis, GAP Analysis, Win Runner

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