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Sr. Business Analyst Resume Profile

Bloomfield, CT

Summary:

Innovative, Confidential Solutions IAM Engineer/SME with 20 years of strong technical working knowledge coupled with managerial experience with a financial, commodities and software background. Very strong experience with information systems security, RBAC, Identity Access Management, engineering/analysis/administration of enterprise systems, access provisioning, access review, single sign on, federation. In depth trading floor experience with a solid understanding of overall IT infrastructure and SDLC. Quick problem solver in fast paced environments and works well under pressure, with a focus on root cause analysis and incident resolution. Motivated team player with ability to function independently. Well organized and consistently meets deadlines. Excellent interpersonal and communication skills with the ability to effectively interact with both technical and non-technical staff along with global clientele. Strong focus on customer service, along with strong oral, written and presentation skills.

Professional Profile

Confidential

Sr. Aveksa Implementation/Solutions Engineer

Responsibilities:

  • Interpret and apply IAM architecture and designs to build Identity and Access Management solutions to support and advance the effectiveness and efficiency of client operations, personnel and customers
  • Experienced in implementing/leading/managing RSA Aveksa Suite Access Fulfillment Express, Access Certification Manager, Business Role Manager, Access Request Manager and Data Access Governance
  • Work with affiliate and corporate managers to understand business requirements, enterprise IT standards and other considerations that determine how IAM solutions and services should perform and operate
  • Technical specialization in Identity Management Governance 6.5/6.8/6.9 and IBM WebSphere Application Server 7/8 including migration and configuration
  • Participate in defining architecture and process standards for the identity management platform contribute to ongoing evolution and development of IAM strategies
  • Engineer solutions to ensure that IAM solutions, processes and services perform according to defined standards, meet defined policies and comply with information security requirements and ISO policy and procedures
  • Assists with integration of IAM systems with in-house and third party applications for provisioning, identity authentication and developing connectors between IAM tools and system resources
  • Troubleshoot and resolve complex authentication, authorization and integration problems
  • Lead and/or execute of daily, weekly and monthly support activities to maintain the overall IAM environment s
  • Co-ordinate with architect and BA to write the test scenarios and test cases for various requirements
  • Co-ordinate with testing team for execution of these test cases and close any defects

Confidential

Sr. Business Analyst, Manager/IAM Engineer

Responsibilities:

  • Implemented a new, large scope automated access provisioning/de-provisioning process of Oracle database entitlements into IBM Tivoli Federated Identity Manager /Access Manager/Scheduler and RSA Aveksa, with the objectives of efficient on-going administration and adherence to both security and audit requirements
  • Provided comprehensive consultation to business units and IT management at the highest technical level on all phases of the project development lifecycle
  • Provided high level and in depth presentations to application team heads, business stakeholders and cross functional units on the access provisioning automation process, highlighting the objectives and benefits
  • Analyzed business requirements and defined and provided enterprise Identity Management solutions
  • Provided assistance with CA Siteminder policy server and agent installation, configuration and security protocol support
  • Act as an expert technical resource to client and development management and staff in all phases of the development and CA Siteminder implementation process and provided support and implementation resources
  • Manage RBAC and the Access Management tool to automatically provision access for all internal applications based on new CA Siteminder security architecture
  • Test and troubleshoot problems with the Siteminder software in development, test and production environments
  • Translated operation business needs through the assistance in developing and implementing the information technology architecture and design around CA Siteminder
  • Performed SQL Developer data analysis and execute command scripts that isolate data differences and discrepancies in multiple Aveksa ETL tables, and make updates where necessary
  • Worked closely with Information Protection Compliance team in investigating and resolving scheduled Oracle data collection issues
  • Provisioned and monitored the Oracle Database Entitlements in the Aveksa Access Request product
  • As part of the ITIM team, performed hands on configuration changes in ITIM in order to connect 500 Oracle instances
  • Communicated extensively and interfaced with DBA's, application owners, data stewards, and related technical staff
  • Identification and documentation of the project requirements based on Charter and SOW
  • Performing the data root cause analysis to determine how each application role fits into the RBAC environment
  • Created and assigned the new Global Groups to the existing RBAC primary job roles across applications in scope
  • Creating new sub roles where applicable and assigned the new Global Groups to the newly created sub roles
  • Determined those roles that are deemed Outside of Role OOR through in depth analysis
  • RBAC level 3 support for both pre and post implementations for outstanding access issues
  • Regular face to face communication and recurring project status checkpoint with all key project stakeholders
  • Develop and publish detailed functional specifications, project documentation, current/future state analysis, training documents, and other necessary systems documentation for changes, enhancements, and new systems

Confidential

Team Lead Manager/Consultant

  • Brought into J.P Morgan to lead Software Upgrade initiative.
  • Ensure all software and peripherals are installed and functioning properly
  • Monitored software installation process upgrade Win XP to Win 2007 via HP Client Automation OS Monitor
  • Manage corporate computer and communications infrastructure in efficient and effective manner
  • Provide support for servers and other corporate equipment/systems while onsite
  • Administer and support all infrastructure applications and framework necessary to ensure successful online connectivity and testing in Production
  • Managed a team of 3 or more IT staff members, along with issues and escalations and expectations
  • Communicate team status to Banking Center Desktop Support Bridge and Insight Command Center
  • Constant assistance and communication with internal corporate management and other banking representatives

Confidential

Sr. Application Support Systems Analyst/Consultant

  • Provide front-line trade floor user support for Glencore applications, primarily Commodity XL CXL , applying best practice incident management procedures, with particular focus on interdepartmental applications and processes
  • Identify issues and possible resolutions, and communicate with global IT organization to coordinate back-end technical support and initiate change management requests
  • Test problem resolutions and assist in testing major product releases
  • Conduct integration testing and UAT with all the relevant IT product teams and business stakeholders
  • Contribute to knowledge base by documenting and communicating issues, resolutions, and enhancements

Confidential

Sr. Application Support Systems Analyst/Client Lead

  • Provide both functional and technical support of multiple, propriety, Windows-based Client-Server Cross Commodity Trading Software product called CXL Commodity XL to global clientele
  • Client lead in regards to troubleshooting and assisting with all Commodity Xchange product with ICE/NYMEX connectivity issues as it relates back to the software.
  • Provided technical support for Middleware software issues TIBCO, SOAP
  • Provide root cause analysis and liaise with internal development to troubleshoot software problems and identify solutions
  • Maintained client specific support environments, including upgrades, restores and configuration changes to databases and application servers utilizing SQL scripting and various query tools for data extractions, such as TOAD and MSSQL
  • Competency with configuration management and issue tracking software StarTeam
  • Utilized Remote Desktop and Citrix for troubleshooting, installing and modifying configurations on application servers
  • Assist with application unit and regression testing and prepare and package releases and release instructions
  • Document client support issues via SalesForce call tracking software
  • Compile reports and statistics relating to client call history
  • Entrusted with the most complex customer service issues, including that of client front office trading desks, as a result of exceptional ability to promptly resolve concerns and satisfy customers

Confidential

Sr. Systems Analyst/Project Manager Consultant

  • Assists VP of Accounting Policy in monitoring, analysis and application developments with the use of PAM Princeton Financial Systems Accounting System Administration
  • Administers report creation, testing and implementation utilizing Portia Thompson Financial Transaction Reporting System Administration
  • As Project Manager, managed the process for obtaining quarterly representations from key personnel to CAO, meeting required deadlines and documentation requirements
  • Plan, manage and execute internal training, including trading floor personnel in NYC headquarters
  • Provided early morning, overnight and weekend support of mission critical accounting and transaction processing
  • Created and maintained new jobs and regularly support existing jobs with Tidal Enterprise Scheduler
  • Facilitates process and control walkthroughs with management testing team and external auditors for new processes
  • Created and maintained documentation of previously undocumented functions for current reference and knowledge transfer
  • Constant communication and troubleshooting with upper management and related business groups via weekly meetings
  • Performs and documents quarterly meetings with asset managers
  • Performs follow up of outstanding deficiencies to assure timely implementation of remediation plans and ensure proper resolution
  • Collecting and analyzing complex data, evaluating information and systems, and drawing logical conclusions

Confidential

AVP/Manager - Sr. Systems Analyst-Administrator

  • Managed an IT team of 5 within the Americas and 2 overseas in order to efficiently provide and maintain 1st through 3rd level system and electronic trading production support for 1,000 users on all desktops, 7 days, 24 hours globally
  • Communicated regularly with upper management regarding IT infrastructure improvements, strategic moves and budgets Support of Microsoft NT, 2000, XP, 2003 and Windows 7 Operating Systems and Microsoft Outlook email system
  • Worked and communicated with all phases of development when issues arose and troubleshooting various system errors and roadblocks across Front-Middle-Back Office applications by performing in-depth root cause analysis and debugging practices.
  • Maintained and supported proprietary commodity trade capture software along with granting and/or restricting access rights in addition to the maintenance and technical support of FIX Protocol messaging
  • Utilized VMWARE remote access software to troubleshoot problems and support overseas offices and remote users
  • As administrator, oversaw, installed, and maintained all trading and marketing applications Reuters, Bloomberg, CQG, Nymex in addition to the development of strong relationships with the corresponding vendors
  • Manage all computers, groups and users via Active Directory via Group Policy Administration
  • Installed Citrix software on clients and monitored load balance and processes on Citrix WinFrame servers
  • Installed and maintained all software and hardware pertaining to PDA's, such as Blackberry and Palm Pilots
  • Logged all day to day work flow specifics in Remedy ticket tracking system to ensure proper and timely troubleshooting
  • Issued and maintained laptops along with updating and installing needed software and service packs, including VPN software when needed
  • Provide 1st through 3rd level support/diagnosis for the IPC Turret system and phone service including NICE recording logger and provided application support for software developers
  • Thoroughly tested new software installs and rollouts to ensure compatibility with current desktop build
  • Engaged in all Microsoft, proprietary and 3rd party related upgrades and/migrations on both desktop and server level
  • Coordinate office moves as related to system, voice and network
  • Provided executive level support, those including V.P.'s, Presidents, Managing Directors, straight up to the CEO.
  • Performed Shell scripting/commands and/or predefined Shell variables in order to access user directories, and would add, modify, or delete users based on user's status and role within the company
  • Utilized SQL/Unix scripting and TOAD query tool to troubleshoot various Oracle/Sybase based errors and issues
  • Strong knowledge and understanding of internet connectivity, networks, firewall, routers and FTP, TCP/IP protocol

Technologies

Hardware/Platforms: Software: Marketing Software/Trading Platforms:

  • WebSphere Application Server 7/8
  • Microsoft Exchange Server
  • Citrix Server
  • IBM DB2
  • Sun Solaris
  • IBM Tivoli Federated Identity Manager
  • IBM Tivoli Access Manager
  • IBM Tivoli Scheduler
  • RSA Identity Mgmt Governance
  • RSA - Aveksa Compliance Manager
  • RSA - Access Fulfillment Express
  • RSA - Access Request Manager
  • CA Siteminder
  • LDAP
  • Commodity XL
  • SAP
  • XP/Windows 2003/Vista/Win 2007, 2010 Operating Systems
  • Microsoft Office - 2003/2007/2010
  • Active Directory
  • Outlook/Exchange
  • Lotus Notes
  • Mercury Tool Suite
  • Quick Test Pro 8.0
  • Citrix
  • SQL Server Management Studio
  • Araxis
  • StarTeam
  • Dameware
  • Remote Desktop Connection RDC
  • VMWARE
  • WinVCN
  • Visio
  • Ghost Imaging Software
  • Remedy, Blackberry Software
  • Cisco VPN
  • DOS, SQL, VBA, HTML, DHTML
  • Access, Unix Shell, Java Script, ASP
  • TOAD, MS SQL
  • Business Objects
  • TIBCO
  • SOAP
  • Inter Continental Exchange ICE
  • Reuters
  • CQG
  • Bloomberg
  • CQG
  • Nymex Access
  • Chase Banking System
  • Trade Capture
  • SupportPoint
  • SalesForce
  • FIX Protocol
  • NICE recording logger
  • Trading Turret system
  • Princeton Financial Systems
  • Thompson Financial Systems
  • Tidal Enterprise Scheduler
  • DACS Server

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