We provide IT Staff Augmentation Services!

Business Analyst Resume Profile

VA

Experience:

Confidential

Business Analyst

  • Analyzing and maintaining inventory reports for business needs.
  • Revising and developed business trends, sales reports, and productivity output for 7 warehouses.
  • Gathering requirements for eCommerce initiatives.
  • Revising and maintaining existing item data requirements.
  • Processing cancellations, sales, consignments, special, and back orders.

Confidential

Lead UAT / Business Analyst

  • Developed and maintained test models, reports, system specifications, and project timelines.
  • Managed smaller initiative projects
  • Coordinated and facilitated cross-functional meetings with stakeholders and subject matter experts to define business processes and functional requirements.
  • Created functional requirements for new systems and oversaw the implementation of enhancements and fixes to existing systems.
  • Developed business requirements for underwriting systems and conducted user acceptance testing.
  • Analyzed qualitative and quantitative points for cost benefit of business plans.
  • Performed testing for functional, integration, regression, and stress tests.
  • Documented and managed results from testing efforts.
  • Provided onsite training and technical support to all users.
  • Enhanced the workflow of multiple policy management systems used by Tower

Confidential

Senior Underwriting Assistant

  • Assisted in developing workflows for the Underwriting Assistants and Underwriting Technicians in the Commercial Auto and Worker's Compensation Teams
  • Provided training to the Underwriting Assistants and Underwriting Technicians on the Commercial Auto and Worker's Compensation Teams
  • Assisted in analyzing product testing and product development Commercial Auto and Worker's Comp lines of business.
  • Supervised the Underwriting Assistants and Underwriting Technicians on the Commercial Auto Team
  • Processed all transaction types for Commercial Auto and Worker's Compensation accounts
  • Performed manual rating for Commercial Auto and Worker's Compensation accounts
  • Handled Producers and Sub Producers and insured's request and inquiries.

Confidential

IT Support Specialist

  • Provided desktop and hardware support to employees.
  • Initiated, implemented, and provided backup/restore protocol.
  • Implemented and maintained security and applications updates.
  • Maintained fileserver and database integrity.
  • Assisted in network maintenance.

Confidential

Commission Supervisor/Account Manager

  • Managed accounts payable and receivable for over 500 clients each month for 9 branches across New York City.
  • Provided reporting on performance of 30 employees.
  • Prepared weekly payroll for entire staff in two immediate branches.
  • Facilitated and oversee the electronic portion of each customer transaction.
  • Ensured quality customer service is provided to an average of 25 customers per day.

Hire Now