Business Applications Analyst resume

CORE STRENGTHS:

Highly-motivated/self-starter and personable IT Professional with over 19 years’ experience. Possesses strong oral communication and interpersonal skills. Flexible and adaptable to changing priorities. Eager to learn and extremely organized. I have had experience in managing personnel, project management, QA of software/hardware and software development along with the R& E of new software and hardware technologies employed within a corporate structure.

PROFESSIONAL EXPERIENCE:

Customer Development
PICS Inventory Control Specialists, Confidential, MI [Aug 2012-Dec 2012]
Part of a team that was responsible for daily operations and Customer Development for all customers.

Tasked with writing scripts for handhed devices.
Maintaining Customer Specifications.
Testing Customer Specific Programs.
Customer File Maintenance.

Business Applications Analyst II/ QA Coordinator - Research and Engineering
Confidential, MI [Mar 2006-Mar2012]
As a member of the Research and Engineering team, we were responsible for the development of all new software and hardware implementations. I worked closely with several Team Leaders/Project Managers to ensure that the software and hardware was suitable for release to our field and headquarter personal.

In 2007-2008, I assisted in the development of our in-house core inventory software, inventory hardware and the development of a handheld inventory capture device, which ran off of Microsoft Windows CE and contained a touchscreen, Wifi, USB and “10 key keyboard”.
Responsible for all testing in the Research and Engineering department (Unit Testing, Functional Testing, Regression Testing, etc). This includes all Beta and Release testing of Software (Core laptop inventory software, Handheld Inventory Software and in house Access Point software), Hardware (Laptop, Handheld devices and Access Points) prior to global roll out.
Created training material for 40,000+ end users.
Provided Level 2 Support for Field and Office Personnel for new hardware/software implementations.
Assisted field personnel in global hardware and software roll-outs which included extensive travel, developing hardware/software and assisting and training field personnel on new software/hardware/equipment.
In 2010-2012, I assisted in a complete “whiteboard” rewrite of all of our business application software. This includes collecting and compiling data, developing screens and testing of alpha and beta software releases.

Design Analyst Inventory Application Design
Confidential, Auburn Hills MI [Sep 2005-Mar2006]

Point of contact between Customer Service department and Programming department.
Responsible for creating and maintaining programming specifications for individual customer applications.
Maintained and designed applications that converted customer files to specific formats for inventory/company use.

QC Assistant Manager Inventory Programs Quality Control
Confidential, Auburn Hills MI [Jan 2002-Sep 2005]

Continued all responsibilities of QC Supervisor along with new management responsibilities.
Assisted in the management of a staff of 18 QC Analysts.
Managed day-to-day office procedures, including routing emails, ordering office supplies, delivering employee paystubs and PTO.

QC Supervisor Inventory Programs Quality Control
Confidential, Rochester, MI [May 1998-Jan 2002]

Created all employee training material.
Responsible for the training of QC Staff.
Implemented procedures to standardize department testing. Resulted in a decrease in software bugs/defects by 7%.
Responsible for paperwork checks for all QC employee testing prior to deployment.

QC Analyst Inventory Programs Quality Control
Confidential, Rochester MI [Mar 1995-May 1998]

Responsible for testing the integrity of customer specific inventory programs (Level 1-4).

Control Center Specialist Inventory Control Center
Confidential, Rochester MI [Dec 1993-Mar 1995]

Provided support to field personnel, including balancing inventory totals and completed necessary data changes due to auditor error.
Troubleshooting of inventory equipment including portable computers and hand-held audit calculators.
Created customer audit output data in appropriate formats.
Level 1 Customer Program testing

EDUCATION:
Business Administration/CIS (Software Engineering)
Confidential, College, Auburn Hills, Michigan

COMPUTER SKILLS:
Proficient in popular applications, including Microsoft Windows, Excel, Word, Access, PowerPoint, Outlook, SharePoint, MSSQL, Visual Studio (2008, 2010), Windows CE and C#, along with other applications including but limited to Java, MySQL, HP Quality Center.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship