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Business Analyst Resume

Summary:

Business Analyst/Developer with 10 years expertise in the customer area supported, technical understanding of the business unit’s systems, capabilities, respective technologies, ability to analyze customer processes and requirements, prepare specified project documentation according to UAL IDF standards, assist in business process redesign as needed, presented updated materials to client, maintain communication with customer and team members and promote a team environment

TECHNICAL SKILLS:

  • SQL Server
  • Oracle R12
  • MS SQL
  • GIS
  • Crystal Reporting
  • SAP CRM
  • C,C++
  • Documentum
  • Sharepoint
  • Salesforce

PROFESSIONAL EXPERIENCE:

BUSINESS ANALYST

Confidential

Duties: Analyzed business requirements for a large regional rollout of a new PolicyStar system, Configured policy system to meet the regional business requirements for Berkley North Pacific Group, Converted rate data tables on the mainframe to standardized structures in an RDBMS, Developed the variable data for complex policy print on a variety of AAIS and ISO forms, Fixed defects in configurations of the policy system and on printed policy documents, Served as single point of contact for escalated requirements questions from all team members, Sent questions to business and documented responses, Consulted on the technical development of the team's SharePoint site, Created and executed test plans and test scripts, LMS management, Data Mining, Report Writing

Environment: Test Cases, JAD, HPQC, SQL, XML, FTP, MS-Office, SharePoint

BUSINESS ANALYST/DEVLOPER

Confidential

Duties: Developed a Root Cause Analysis report using MS Office, Became well - Versed in Root Cause Analysis Characterization of Incident Reports, Ensured integrity of incident data thru Weekly scrubbing session, Prepared Data for Weekly Operations Meeting using IT Metrics Values, Actively participated in International Maintenance Meeting, Assisted Call Managers with overall management of SEV calls to ensure resources are properly engaged and incident resolution is occurring, Created on - call escalation tickets using Remedy, Conducted weekly scrubbing sessions to finalize the impacts and root cause, group responsible and any other information supposed to go on reports or SEVS, Reported weekly system performance metrics (R3), Created, maintained and evolved documentation for change management process, Created and executed test plans and test scripts, Actively participated in Domestic Maintenance Meeting, Updated Weekly Operational report on OneNote tool, Updated the Root Cause Analysis report every week on ITSEV, Used Remedy tool for Root Cause Analysis. LMS management, Data Mining, Report Writing

Environment: PSERV, Remedy, Tech Events, Create Resolution Report Tool, IT Metrics, MS - Office, SQL, Windows, SharePoint

BUSINESS ANALYST

Confidential

Duties: Developed a project plan using Microsoft Project based on details contained in the Confidential and also a project plan to schedule and assign work and manage the project, Worked closely with project managers, business users to formalize a business idea and define requirements, Interacted with the business users and division supervisors to gather the requirements, Gathered requirements for building a current business process that hosted day to day trading activities of various commercial recordings divisions, Developed functional documents like Mail and Receipting, New Filings, Status and Copies business requirement specifications, Analyze gathered requirements data, verify requirements and create business requirement specifications (BRS), Created and executed test plans and test scripts, Created process flow diagrams using Visio, Conducted JAD and brain storming sessions with the business users and stakeholders, Conducted meetings with all the division supervisors to ensure that all the requirements are met, Implemented the approved suggestions and modified the current process flows, Created Requirement Traceability Matrix to make sure the current project requirements are being met, Developed test cases and participated in UAT, ALIP, LMS management, Data Mining, Report Writing

Environment: Test Cases, JAD, HPQC, SQL, XML, FTP, MS-Office, Windows, Rational Rose, FileNet, MicroFiche, Windows, Visio, SharePoint

DEVELOPER/BUSINESS ANALYST

Confidential

Duties: Followed Confidential to improve the quality and reduce defects, Interacted with multiple cross-functional teams ensuring that all business requirements are captured correctly and report progress to all levels in the organization, Performed analysis of business rules, business and system process flows, user administration to be used for the new merged platform, Supported Unit Testing and System Integration Testing (SIT), Developed Requirement Traceability Matrix to record the relationship of the requirements to the design, development, testing and release of the software, Executed SQL queries on relational databases to create daily reports, Used Rational Rose for Use case modeling, Responsible for developing Business Requirement and Functional Requirement Document and documenting the requirements in Mercury Quality Center, Acting as a liaison between the technical, business, testing groups to provide them with required specifications/documentation and to resolve any issues in between, Created and executed test plans and test scripts, Worked with the User experience team to design the GUI for the application, Partner with the LOBs to understand strategic goals, and identify technology components to enable business results, Identified, researched, defined and documented user problems and automated/manual business processes, Actively solicit, analyze, prioritize and negotiate customer requirements from scope definition through detailed system requirements, Perform root cause analysis, develop solution options, and influence the organization to adopt recommended solutions/trade offs, Report Writing, Data Mining

Environment: Use Cases, SQL, UML, HTML, JAD, Quality Cent, Oracle, Java, XML, MS-Office, Windows, Rational Rose, SharePoint, Windows, HTTP, GIS

DEVELOPER

Confidential

Duties: Involved in understanding the reporting requirements and re-engineering the existing regulatory reporting process through consolidating regional databases into a global database, Involved in understanding of Credit Risk management for the application, Communicated the implementation of the new calculation framework of Risk Weight Asset under Basel II, Was responsible for creating and reviewing business requirements, functional specifications, project schedules and other documentation, Created UseCase models using Rational Rose, Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle, Created and executed test plans and test scripts, Was responsible for creating the Requirement Traceability Matrix , Executed SQL queries for Data analysis, completeness and accuracy, Worked extensively with risk and portfolio managers in calculation of risk parameters (PD, LGD and EAD) based on Standard, FIRB, and AIRB approach, Report Writing, LMS management, Data Mining

Environment: MS-Office, JAD, UML, SQL, Data Analysis, RUP, SDLC, Use Cases, Quality Center, HTTP, SharePoint

BUSINESS ANALYST

Confidential

Duties: Developed business requirements and process workflows, Managed the development of a reporting capability of current and historical fund performance prices made available on restricted web sites for viewing by client customers, Defined requirements for a daily feed of fund performance data from the fund data warehouse, coordinated systems testing, and supported UAT, Followed Six Sigma methodology, Gathered requirements and managed the implementation of a private, secure ftp site allowing authorized print vendors to download files containing sensitive shareholder information, Created and executed test plans and test scripts, Report Writing, LMS management, Data Mining

Environment: MS-Office, Six Sigma, RUP, SDLC, Use Cases, Quality Center, SharePoint

BUSINESS ANALYST

Confidential

Duties: Facilitated collection of requirements and preparation of business requirement documents (BRD) and function specification documents (FSD) in support of risk underwriting strategies for execution by the IT group, Conducted monthly application review meetings with the operations groups to understand better the impact, Requirement gathering, Business Process flow development, and Business Analysis, Created Effective Use cases and Integrated High level Use case Scenarios in the Project and identification of Basic/Alternative flows, Created and executed test plans and test scripts, Involved in the UAT for the application process, Assisted in development of Test Plans and assisted QA team in System testing to ensure the new system satisfy all User requirements, Collaborated with project manager in tracking and managing project development process following RUP based SDLC methodologies, LMS management, Data Mining, Report Writing

Environment: HTTP, MS-Office, Six Sigma, SharePoint, SDLC, GIS, Quality Center,

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