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Business Analyst Resume

Wilmington, DE

Employment History:

Confidential, Wilmington DE

Lead Business Analyst and Test Coordinator

Confidential, part of Barclay’s retail and business banking, is a global payment business. It offers a range of market leading credit cards with features such as fantastic balance transfer rates, rewards when you spend and credit building, as well as contactless technology. It is primarily into the credit card business and the partnerships include over 60 best-in-class companies and brands with some of the country's most successful and innovative travel, entertainment, retail, educational, and finance institutions.

Responsibilities:

  • Lead efforts to translate business objectives and perform process analysis for strategic projects related to Client On Boarding, Client Account set-up end to end workflows, operational efficiency and controls.
  • Gathered business requirements to ensure overall business functionality and bank-wide strategies in Investment Banking Operation Teams.
  • Followed numerous regulations from the Foreign Account Tax Compliance Act (FATCA) to revisit the client acquisition and relationship management processes.
  • Application of several software development methodologies, depending on the methodology employed by the project
  • Used Agile as the Software Methodology
  • Worked extensively in order to understand end to end trading life cycle, solution design and web based UI
  • Worked on Oracle Business Intelligence Foundation Suite which provides enterprise reporting, dashboards, ad-hoc analysis, multi-dimensional OLAP, scorecards, and predictive analytics on an integrated platform.
  • Worked with development mangers to translate the business requirements into functional requirement documents (FRD) and non-functional requirements like user guides, future state mockup screens based on questionnaire and JAD Sessions.
  • Demonstrating high competency in systems analysis for multiple large projects
  • Worked on bi-directional traceability between source requirements and product or sub product requirements
  • The SDLC methodology followed was Rational Unified Process (RUP).
  • Followed AGILE (Scrum) methodology throughout the project.
  • Documented business requirements and business AS-IS and TO-BE process flows.
  • Provided comprehensive consultation to business units and IT to ensure that functional/design specifications, user scenarios and application training strategies meet defined business needs.
  • Maintained a Requirement traceability matrix (RTM) to track open requirements.
  • Coordinated with the QA team and performed UAT (User Acceptance Testing).
  • Executed test scripts using QTP for the user scenarios and handled the test management activities using Quality Center.
  • Worked on .NET, Windows based technologies
  • Interacted with team leads to gather requirements about functionalities to be added/updated/enhanced and helped testing team to understand the business process and prepare test scenarios.
  • Conducted bug triage sessions to ensure the continuous process flow.
  • Created Process Diagrams, Use Case diagrams and Data Flow Diagrams and validation using MS Visio.
  • Involved in major part of Software System Development Life Cycle - Requirement Analysis, Implementation Testing and Support.
  • Conducted walkthroughs with development team and stakeholders and instrumental in helping all the team members in obtaining required permissions for the project-related Tools and Technologies.
  • Worked closely with all departments of the project till the implementation and responsible for the sign-offs and deadlines at Scope, Business requirements, Functional specifications, System Integration testing and User Acceptance testing levels of the project.

Environment: MS Office Suite, MS Share Point’ 10, QTP, HP Quality Center 10.00, JIRA 9, Oracle 11g, Java.

Confidential, Long Island, NY

Business Systems Analyst and QA Lead Analyst

Confidential offers complete brokerage, processing services, from the industry’s most widely trusted and deployed processing platform to robust wealth management solutions. The firm maintains dedicated staffing resources, intellectual capital, uncompromising ethics, financial staying power and vision to focus entirely on helping financial services institutions and public companies around the world become more efficient and more focused on better serving the customers.

Responsibilities:

  • Used Borland Caliber for requirement gathering and traceability.
  • Implemented AGILE methodology and interacted with multiple teams (development, testing, reporting) to obtain the requirements and participated in JAD Sessions by facilitating discussion between business and technical users,.
  • Application of several software development methodologies, depending on the methodology employed by the project
  • Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation of Rational Unified Process
  • Worked on .NET, Windows based technologies
  • Worked on bi-directional traceability between source requirements and product or sub product requirements
  • Documented the process improvement measures in the Business Requirement Document (BRD) and performed requirement analysis to transform business requirements into Functional Specifications (FSD) and undertook sessions for the development team to elucidate the business requirements for Investor’s mailbox to include functionalities like regulatory delivery notices, day-to-day account and investment information.
  • Responsible for documenting and managing the Requirement Traceability Matrix (RTM).
  • Documented process flows using Use-case and Activity Diagrams in MS Visio to depict the business processes and MS Dynamics CRM for financial advisor’s mailbox so they can notify investors about corporate action events and deliver materials via paper and electronic methods in prompt and efficient manner.
  • Divided and distributed all processes among five SDLC phases.
  • Created screen prototypes and mock-ups using Microsoft Word and Power Point for investor’s mailbox to streamline multiple delivery channels into a single-visit financial portal.
  • Designed test plan and test cases for cross-platform testing (Windows/MAC) aimed to verify the compatibility of sharing media between the operating systems.
  • Executed the regression test scenarios using QTP and managed all the testing related activities using Quality Center.
  • Demonstrating high competency in systems analysis for multiple large projects
  • Performed UAT testing based on the business scenarios to ensure that all the requirements are defined accurately.
  • Translated business needs into software systems in Energy Trading Risk Management (ETRM) and Investment Banking applications.
  • Evaluated pricing analytics, trade booking, Net Present Values, Internal rate of returns and risk reporting factors.
  • Involved in suggesting changes for the existing Payroll/HR and Portal/Integration application.
  • Offered inputs for features to be included in Cognos 8 BI Reports for portfolio accounting and performance reporting in order to capture trade confirmation, settlement, and accounting for individual investor as well as based on branch/financial advisor.
  • Performed Trends Analysis, Data/Flat file Analysis, Validation metadata researched solutions and presented recommendations during walkthrough sessions.
  • Administered and maintained documents online using company’s SharePoint Server

Environment: MS Office, MS Dynamics CRM, Cognos, MS SharePoint, IBM File Net P8, Borland Caliber, Java, J2EE, ETL, Business Objects, SQL Server 2008, ERP, Liquid Office, Windows Vista, UNIX Solaris 2.8.

Confidential, Hartford CT

Business Systems Analyst and Test Specialist

Confidential is a global health services organization. Its insurance subsidiaries are major providers of medical, dental, disability, life and accident insurance and related products and services, the majority of which are offered through employers and other groups (e.g. governmental and non-governmental organizations, unions and associations). Confidential also offers Medicare and Medicaid products and health, life and accident insurance coverages primarily to individuals in the U.S. and selected international markets.

Responsibilities:

  • Interacted with clients to review needs, identified key Challenges and defined project scope and deliverables.
  • Worked comprehensively in order to understand company’s business and web-based user Interface, web technologies.
  • Performed and coordinated the analysis and design of business systems.
  • Worked closely with clients and with other system groups to capture business requirements using Requisite Pro and even ensured requirements and goals are correctly understood during the Analysis phase and see them through implementation.
  • Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation of Rational Unified Process
  • Application of several software development methodologies, depending on the methodology employed by the project
  • Worked on bi-directional traceability between source requirements and product or sub product requirements
  • Converted Business requirements into Functional requirements documents for the Development team to code functionality into customer support applications.
  • Developed and maintained a thorough understanding of the needs of the assigned customer group from the business and technical perspective and acted as a liaison between the business user groups and the technical systems groups.
  • Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
  • Demonstrating high competency in systems analysis for multiple large projects
  • Responsible for documenting business processes for ‘AS-IS’ and ‘TO-BE’ scenarios.
  • Created additional documentation to communicate planned system functionality and implementation processes to the business and development teams consisting the following: Use case and Activity diagrams.
  • Involved in creating data modeling, data dictionary, data mapping and data integration models for the current and future state operating models.
  • Worked on .NET, Windows based technologies
  • Implemented AGILE (XP) methodology and facilitated JAD sessions and worked directly with the development team to ensure system enhancements are correctly transitioned to the Build phase.
  • Supported the Quality Assurance team to understand the system and develop effective test plans and test cases, by conducting functional testing.
  • Executed the regression test scripts using QTP and maintained the results using Quality center.
  • Coordinated with Development and Quality Assurance teams to ensure timely completion of deliverables.
  • Participated in User Acceptance Testing and Business-to-Business Transaction Testing.
  • As a part of GAP Analysis, prepared Deviations Document to locate variations between the base lined documents and the current version of the application.
  • Participated in Risk Mitigation Process to identify critical areas of risk and accordingly modified the process to reduce the same.

Environment: IBM Rational Requisite Pro 7.1, Micro strategy, Object-Oriented programming languages (C++, Java), MS Visio, MS Project, MS SharePoint Server, SQL Server 2008, QTP, HP (Mercury) Quality Center.

Confidential, McLean, VA October 2008 – April 2009

Business Systems Analyst / Test Coordinator

The Federal Home Loan Corporation (FHLMC), known as Confidential , was created in 1970 to expand the secondary market for mortgages in the US. Along with other government sponsored enterprises (GSEs), Confidential buys mortgages on the secondary market, pools them, and sells them as a mortgage-backed security to investors on the open market. This secondary mortgage market increases the supply of money available for mortgage lending and increases the money available for new home purchases.

Responsibilities:

  • Analyzed business by integrating multiple systems and worked with senior business executives in capturing the Key Business Requirements (KBR) for documenting the Business Requirement Documents (BRD).
  • Converted business requirements into functional requirements documents.
  • Utilized Borland Caliber for maintaining requirements as well as Requirements Traceability Matrix.
  • Incorporated OOAD methodology in engineering the software product as part of the project life cycle.
  • Prepared high-level Test Artifacts including Test Strategy, Test Plan metadata and Test Data Management Plan.
  • Application of several software development methodologies, depending on the methodology employed by the project
  • Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation of Rational Unified Process
  • Performed requirement analysis by gathering both functional and non-functional requirements based on interaction with the process owners and stakeholders.
  • Worked on bi-directional traceability between source requirements and product or sub product requirements
  • Ensured all artifacts complied with corporate SDLC Policies and guidelines.
  • Used MS excel exclusively for data validation and cost analysis calculations.
  • Accurately forecasted, measured, monitored and reported potential credit automation exposures across the entire organization on both counterparty and portfolio levels, allowing seamless integration of credit scoring with credit risk.
  • Used Agile as the Software Methodology
  • Demonstrating high competency in systems analysis for multiple large projects
  • Set up definitions and processes for test phases including Integration, System and User Acceptance test cases.
  • Executed complex SQL queries against corporate database and documented the query output.
  • Modified existing SQL Queries for join among tables and sub-queries based on changes in requirements as well as updated test cases to accommodate the changes.
  • Worked on .NET, Windows based technologies
  • Interacted with business using Oracle Business Intelligence marketing tools.
  • Compared and validated the data, fetched from Corporate Data Warehouse (CDW) using SQL queries, against the actual Micro Strategy-generated reports.
  • Performed manual functionality testing and involved in linking requirements, creating Test Sets and Test Labs and associating defects in Quality Center.

Environment: MS Visio 2003, MS Office 2003, .Net, SQL Server 2008, Borland Caliber, Business Intelligence, UML, ETL, Micro Strategy 8.1.1, Teradata, Quality Center.

Confidential, Montvale, NJ

Business Systems Analyst and Test Specialist

KPMG International, a Big 4 accountancy company, is one of the largest 'professional services' firms in the world. KPMG International is a Swiss cooperative that serves as a coordinating entity for the network of independent member firms. KPMG International itself provides no professional services to clients. Each member firm is a separate and independent legal entity. KPMG is a global network of professional firms providing Audit, Tax and Advisory services.

Responsibilities:

  • Responsible for managing relationship with process owners (Effective Audit Division and Business Design Team) and project sponsors, gathering business requirements and document functional specifications.
  • Peer Review of Unit Test Plans, Member of Independent unit testing team and involved in preparation of Performance test plan.
  • Interacted with clients to assess needs, identify key challenges, and define project scope and deliverables.
  • Followed RUP through release of rapid and iterative versions of eAudit tool.
  • Participated in workshops (JAD Sessions) involving Business Services (BS) and Effective Audit (EA) groups to analyze and understand the business requirements.
  • Application of several software development methodologies, depending on the methodology employed by the project
  • Used Agile as the Software Methodology
  • Demonstrating high competency in systems analysis for multiple large projects
  • Worked extensively on developing use cases and functional requirement case diagrams, activity diagrams, sequence diagrams and business process flow diagrams based on UML methodology using MS Visio.
  • As a part of GAP Analysis, prepared deviations document to locate variations between the base lined documents and the current version of the application.
  • Generated reports using Crystal Reports (Business Objects) reporting techniques.
  • Transformed Business Requirements into Functional Requirements (FRS), business processes and business rules.
  • Worked on bi-directional traceability between source requirements and product or sub product requirements
  • Defined and documented clear and complete detailed business requirements and functional specifications using the SDLC methodology from the Business team.
  • Interacted with development team to perform requirements feasibility check to frame the requirements within the scope of the project.
  • Worked on .NET, Windows based technologies
  • Used MS Visio for flow-charting, prototyping and screen mockups of the application.
  • Prepared ‘To-Be Training’ presentations for the end-users (Auditors) accommodating requirements into respective groups based on KPMG Audit phases.
  • Reported status, milestones, and project plan tracking to project management and project owners on a weekly basis.
  • Interacted with Development team regarding migration of database from MS Groove to SQL Server.
  • Administered Requirement and other Documents online using Microsoft SharePoint Server.
  • Coordinated ‘Activity Designing’, collected weekly status reports and tracked the status.
  • Assisted team with data bindings in AACT Simulator to generate database files (MDB) to be used in passing and repurposing data to the respective screen(s).
  • Worked on customized visual studio templates to create GUI for activities.
  • Reported defects and bugs to development team using Rational Clear Quest.
  • Involved in the preparation and execution of test plans, identified main user scenarios to develop test cases and performed phase wise User Acceptance Testing (UAT) with Business QAs and Effective Audit Team.
  • Involved in regression testing using QTP after each release.
  • Helped eAudIT support team in resolving post-production issues.

Environment: MS Visio 2007, MS Office 2007, Doors, UML, Rational Clear Quest 7.0, ASP.Net, MS Groove, MS SQL Server 2008, ETL, MS Access 2007, MS SharePoint Server, MS Visual Studio 2008, XML, Camtasia Studio, QTP.

Confidential, Mahwah, NJ

Business Systems Analyst and Test Analyst

Confidential , N.A. is a leading banking and financial services company headquartered in Portland, Maine and a majority-owned subsidiary of TD Bank Financial Group. Confidential , N.A. provides a full line of retail and commercial products and services for customers through its banking divisions in Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania and Vermont.

Its operating companies are Bank north Connecticut, Peoples Heritage Bank (in Maine), Bank north Massachusetts, Bank of New Hampshire, Evergreen Bank (in New York), Hudson United Bank, Bank north Vermont, and Bank north Insurance Group. The majority of these companies are branded as Confidential of State (example " Confidential of Maine").

Responsibilities

  • Facilitated JAD sessions in defining, documenting the business needs and business process flows.
  • Used RUP and RAD (Rapid Application Development) and managed the iterative cycles through an effective project plan created using MS Project.
  • Used Manhattan Associates WMS software to monitor vendor compliance and multi-channel distribution to optimize performance.
  • Performed requirement analysis by gathering both functional and non-functional requirements based on interaction with the process owners and stakeholders.
  • Analyzed requirements to identify ambiguous, incomplete and incorrect requirements and prepared requirement specifications.
  • Worked on .NET, Windows based technologies
  • Conducted JAD Sessions periodically with various stakeholders at various phases of the Software Development Life Cycle (SDLC) to discuss open issues and resolve them.
  • Worked on bi-directional traceability between source requirements and product or sub product requirements
  • Evaluated alternative strategies for pricing, hedging or transferring credit automation.
  • Modeled ‘TO-BE’ scenarios by creating UML Activity Diagrams in MS Visio.
  • Created, modified, linked and maintained requirements traceability using Requisite Pro.
  • Aided the Quality Assurance team to understand the system and develop effective test plans and test cases, by conducting functional testing.
  • Used Agile as the Software Methodology
  • Conducted walkthroughs with development team, Solutions Architect and stakeholders.
  • Involved in Functional and User Acceptance Testing (UAT) and reported bugs to development team using Mercury Test Director 8.0 and also established linkage to the corresponding requirements.
  • Offered inputs to establish formal Change Control Process.
  • Involved in deployment process using Business Intelligence components.
  • Participated in developing test plans and test procedure templates and guidelines to be used by the project team with detailed screen layouts.

Environment: Windows XP, Requisite Pro 7.1, RUP, UML 2.0, MS Visio 2007, Oracle 10g, SAP, MS Office 2007, Test Director 8.0, UNIX Solaris 2.8.

Confidential, Miami , FL

Associate Business Analyst

Confidential is one of the largest international banking networks , with sixth admired global banking brand. With a presence in more than 84 countries, including all the main global capital markets, BNP Paribas can boast one of the most extensive global banking networks. The mutually complementary nature of its commercial and financial activities also enables BNP Paribas to play an outstanding role in the provision of Corporate and Investment Banking, international private banking and asset management.

Responsibilities:

  • Interacted with stakeholders and Quantitative Risk Analysts team to gather requirements about Risk Management Application and documented them.
  • Followed waterfall methodology and participated in meetings with the SME and the Fixed Income and Derivative Team.
  • Responsible for regular interaction with the Equities, Fixed Income & Foreign Exchange (FX) Division to gather capital market data to base the market risk analysis.
  • Used Test Director to store/add/modify requirements.
  • Worked on bi-directional traceability between source requirements and product or sub product requirements
  • Performed ‘As is – to be’ Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
  • Assisted in the implementation of the COTS reporting tool to integrate it with the existing software.
  • Analyzed and validated the data obtained from different groups and created various reports and presentations using MS Excel, Word and PowerPoint.
  • Created flow-charts and data flow diagrams as required by project analysis and using MS Visio.
  • Coordinated with programmers and testers to ensure timely completion of deliverables.
  • Interacted with development team to design and implement SQL queries for QA Testing, report/data validation, cleansing and collection.

Environment: Windows XP, ERP, MS Visio 2003, MS Office 2003, DocExpress (e-sign services), MS SQL Server 2005, Test Director 8.0.

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