Business Process Analyst RESUME US - Hire IT People

SUMMARY OF QUALIFICATIONS

Multi-talented consultant with significant experience in process improvement, requirements engineering and management, technical writing, and training. Self-motivated, tech-savvy professional who works well independently and enjoys collaborating with others. Creative, perceptive individual interested in helping others grow and develop.

PROFESSIONAL EXPERIENCE Jun 2011 – Mar 2012

Confidential,

Business Process Analyst – QA, Training

Facilitated workshops with business to document current and future state accounting processes for capital work-in-progress
Elicited test conditions and training points through group workshops and one-on-one meetings with the business and implementation team
Advised the project manager and business sponsor on the strategy and approach for running peer reviews, executing test plans, and developing and deploying training material
Created process flows, user guide, help menu, style guidelines, and other training materials

Feb 2009 – Apr 2011

Confidential,

Sr. Business Analyst

Elicited/developed business requirements, use cases, and functional requirements on two separate projects – one for Financial Services and the other for Tax and Legal
Led walkthroughs, training sessions, and review meetings to facilitate issue resolution and requirements sign-off
As thought leader on a process improvement team, managed the authoring and peer review of several standards that have been implemented as a company standard: High Level Requirement Definition, Use Case Definition, Requirements Categories, How to Write Unambiguous Requirements
Led pilots of new standards, which involved identifying and training a team within the company on both the standard selected for implementation and the tool used to facilitate the implementation of the standard
Became expert user, lead BA, and trainer on configuring and using Accept 360, a newly implemented requirements management tool

Jun 2008 – Nov 2008 Confidential,

Technical Writer

Created a developer’s manual for the IT department of a high frequency trading firm in electronic (PDF) and print output formats
Provided various other print procurement services

Sep 2007 – Mar 2008 Confidential,

Business Analyst / Technical Writer

Interviewed subject matter experts to gather requirements
Wrote software development life cycle (SDLC) documentation
Led meetings to confirm requirements, develop testing strategies, provide updates to project managers and SOX auditors, and turn documentation over to business owners

2005 - 2007 Confidential,

Financial Aid Director / Project Manager

Managed expansion of financial aid department over a one year period which included a doubling of Pell Grant expenditures and a 56% increase in revenue derived from loans
Wrote policies and procedures for the administration of federal student aid, brochures on educational programs, flyers, and other consumer information
Led implementation of Title IV calculations in proprietary student management system
Developed and administered training programs for employees and financial aid orientations for students
Developed TOEFL curriculum, analyzed and selected vendor products for the classroom, and managed official ETS test center

2002 - 2004 Confidential,

Writer / Instructor

Researched and wrote original reading passages, scripts for listening passages, test questions, exercises, and test-taking strategies for Kaplan’s TOEFL iBT Test Prep program and retail book
Provided English instruction to non-native business professionals and students

2000 - 2001 Confidential,

Business Analyst

Assisted Pharmaceutical clients with change management and training programs to assist employees with new processes and technologies
Documented a new Purchasing and A/P process resulting from the Pfizer/Schick merger
Interviewed employees to gather information about current roles, information systems, and training needs
Designed and created an internal Microsoft Access database for tracking performance and attrition metrics within the Pharmaceutical consulting division

EDUCATION

Bradley University, Peoria, IL
B.S. Finance (with a concentration in French and International Business)

Long Ridge Writer’s Group, West Redding, CT
Graduate Certificate

SKILLS

MS Office (Word, Access, Excel, PowerPoint, Visio)
Adobe FrameMaker, RoboHelp, Dreamweaver, Captivate
HTML, CSS, SQL
Accept 360 (a requirements management application)
MLA and Chicago Manual of Style

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