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Business Analyst Resume

Richardson, TX

SUMMARY:

  • 6+ years of experience in Business Analysis and Projects following SDLC life cycle, initiated the career in TATA Consultancy Services since October 2006 in the IT/Telecom sector, involved in Functional Analysis, Requirement gathering, Process Modeling, conducting UATs as well as consultancy ofTelecom Applications and Training, gaining professional experience as a Business Analyst for Customer Service and Marketing applications
  • Experience in all phases of Software Development Life Cycle including Requirement Analysis, Technical & Functional Specification, Development, Testing & Integration and Implementation.
  • Involved in Data Migration, Functional Analysis of UAT test cases and supporting Business users in Execution.
  • Successful track record as a Business AnalystinTelecom BSS/OSS Projects, involvingTTSL Epos and CRM Integration, SAS, Intranet portal, Vigilance & CDR Application, CRM Application and other CS/Marketing Application support for world’s leading Telecom Service Provider.
  • Core competence in Business Process understanding (for Point of sale applications, CRM, CS/Marketing applications), Service.
  • Result oriented Joint Application Development (JAD) facilitator and meetings coordinator with excellent communication and interpersonal skills.
  • Trained competence through training on Web technologies.
  • Involved in SLA monitoring tool .Solving trouble tickets for customers.
  • Participative competence in Management of Project Life Cycleinvolving Analysis & Study of Business Functions, Scoping of Project, Estimation of Time, Resource Optimization, Control Planning, Execution Monitoring and Delivery.
  • Strong Technical competence on User testing including planning, generation of test cases and execution for UAT.
  • Develop traceability matrix for each requirements and mapped them to corresponding functionality of the systems
  • Similar competence in Requirement Analysis & Study, through Interaction with Customer, Internal User Group, Detailed Study of Business Process, Data Flow etc. for the Development of Technical & Functional Specifications.
  • Cohesive Team Player with Fast Learning Curve along with strong adaptability, analytical, problem solving, organizational, communication, interpersonal l& managerial skills.
  • Involved in Requirement gathering, Preparation of BRS for new CRs and responsible for sign off on requirement document.
  • Techniques followed Requirement workshop with Business, Interviews, Process document analysis and problem tracking etc.
  • Involved in determining most feasible business solution approach.
  • Discussion of solution approach with stakeholders from technical and architect teams.
  • Coordinating with Business users for gap Analysis, development of acceptance and evaluation criteria of acceptance testing.
  • Responsible to conduct end user UAT and get sign off.
  • Involved in rollout support for new functionalities across circles. It involves visiting circles, conducting user trainings.
  • Involved in Training New team members on applications used in TTSL
  • Strong Knowledge of ITIL concepts
  • Coordinating with Business user/Technical Teams for data gathering to support migration.
  • Involved in preparation of UAT test cases and functional documents.
  • Responsible for conducting Data UAT with client.
  • Working with circle business team for rollout related activities.

TECHNICAL SKILL SUMMARY:

Operating System: WIN 9X/2000/XP.

Languages: SQL

Database: Oracle 9i/10g Understanding of Web Technologies

Development Tools: Toad.

Utilities: MS Office Suite, MS Power Point, MS Excel

EXPERIENCE SUMMARY:

Confidential

Business Analyst

Responsibilities:

  • Developed use cases, workflow, screen mock - ups, and conversion requirements.
  • Conducted risk engineering to derive and execute action plans on time.
  • Prepared business process models; used Visio to create use case diagrams.

Confidential

Business Analyst

Responsibilities:

  • Determined user/business/functional requirements. Created vision, scope, and use case documents; business process models, use case diagrams, activity diagrams, and state chart diagrams.
  • Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues
  • The project is based on ITIL .So need to keep a track for SLA’s of trouble tickets
  • It was a production support environment so I was also involved in escalation handling from customer end
  • Validated technical designs created by IT developers against functional specifications.
  • Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT)

Confidential

Team member

Responsibilities:

  • Coordinated work plans between project manager and client using MS Project.
  • Created documentation for training and Help Desk teams.
  • Gathered requirements during inception phase, documented and delivered functional specification documents, and assisted architecture analysis and design using UML and Rational tools

Confidential

Team Member

Responsibilities:

  • Conducted UAT, Wrote SQL queries in MS Access and Oracle for data manipulations.
  • Followed UML based methods using Rational Rose to develop use cases and activity diagrams; assisted developers in creating sequence diagrams and collaboration diagrams.
  • Involved in solving trouble tickets related to Wire line numbers of TATA DoCoMo .Running of refiring queries.

Confidential

Business Analyst

Responsibilities:

  • Assisted in process modeling; conducted and participated in JAD sessions with system users; helped with design walkthroughs with stakeholders for base lining architecture.
  • Worked with SQL queries for data manipulations.
  • Helped manage risk analysis and mitigation plans, status reports, and client presentations; prepared business process models, defined milestone deliverables, and established critical success factors.

Confidential

Test Analyst

Responsibilities:

  • Checking the coding standards, preparing Technical documents and test cases

Confidential

Test Analyst

Responsibilities:

  • Work for requirement gathering team to consolidate client issues and deliver the solution through proper deliverables

Confidential

Test Analyst

Responsibilities:

  • Work as team member on test case writing. Understanding the use cases scenarios and implementing the same.

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