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Business Analyst Resume

SUMMARY

  • Eager to contribute to the rapid growth of a progressive company with quality products.
  • Highly energetic team player, multi - tasked, self-starter and highly motivated. Available as needed for travel, overtime, special projects, etc.
PROFESSIONAL EXPERIENCE

Confidential

AWD Business Analyst

  • Support the business users, stakeholders and other project team members to develop test strategies and project requests associated with the workflow system.
  • Interview partners areas in the development of work items in AWD for LIFESRV and/or LIFENB as required by gathering data and performing research
  • Providing analysis of business requirements and business/system process flows requested by other groups to assess impact on imaging and workflow system
  • Creation of Business Requirements that meet the needs of all stakeholders
  • Conducting Business Requirement walk through and obtaining stakeholder sign-off
  • Keeping abreast of project requests and associated work required for Imaging and workflow system
  • Create test plans, test cases and detailed test scripts as well as creating or modifying business process flows.
  • Perform Quality Assurance, User Acceptance Testing and Regression Testing on the AWD (Automated Workflow Distributor) by entering policy information to enhance the systems capabilities.
  • Work with business users and IT to further refine AWD system effectiveness for configuration of the systems output
  • Capture and analyze business/system process flows requested by other groups to assess impact on the AWD workflow system.
  • Participate in working with business users on system productivity, configuring and monitoring the system output
  • Work closely with the Senior Business Analyst to ensure traceability from requirements to testing as well as supporting the details regarding analysis findings.

Confidential

IT Business Project Analyst

  • Interviewed Business and Technology SMEs regarding existing applications, document the application’s purpose, business functionality, frequency of changes as well as where it currently resides and location of users.
  • Produced end of month reporting analysis and metrics for all applications in the Enterprise Dashboard inventory to present to upper management.
  • Elicited and documented detailed information regarding upstream and downstream interfaces with other systems and data stores
  • Captured, reconciled and analyzed data on current hardware, software and DMBS infrastructure
  • Participated in interviews with Risk, Information Security and Compliance SMEs, and review policy, procedure and standards documentation to understand compliance requirements and evaluate the application in the context of these requirements.
  • Worked closely with the Senior Business Analyst to prepare recommendations with supporting detail regarding analysis findings, scoping effort, scheduling information to address non-compliant applications on whether to bring them into the Technology portfolio or sunset them.
  • Responsible for the creation of the LAS LMAI Technology Control Standards educational deck for the LOB.
  • Education deck included but was not limited to the streamline of the Access Management control requirements which included the Process Summary, Control Frequency and Steps to Compliance for all applications.
  • Created business workflow models via MS Visio and PDF for the workflow of the application remediation process.
  • Performed Data Mining by extracting data from SharePoint to excel and created pivot tables to present the data in a useful format to be analyzed.

Confidential

IT Business Project Analyst II

  • Responsibilities included the creation and management of project documents for ex. The Project Traceability Matrix
  • Created and updated Microsoft Project Plans for the Global Business Continuity and Recovery (GBCR) team
  • Participated, Coordinated, documented and held meetings for the information in the project TAR list to track any updates for the business and keep them informed of the direction of the project
  • Utilized SharePoint to create sites for information and knowledge sharing of project specifications
  • Gained knowledge of the BI tools for different systems of record for reporting and testing data. e.g. AIT, LDRPS and Global Data Repository
  • Modified and defined the layout of Report Specifications into workflow documents to breakdown for the business to read and understand the details of the documents
  • Created design workflow documents from the project business rules for each project source of record

Confidential

IT Business Project Analyst II

  • Ensured accurate, consistent data is presented/utilized within ITST (Image and Transaction Services Technology) and across the Enterprise for all ITST initiatives
  • Utilized NEXUS to monitor 64 to 70 initiatives simultaneously through project tracking including deliverable submission and traceability
  • Utilized Clarity to monitor 64 to 70 initiatives once they have been funded and time tracking by DMAIC phase by resource
  • Developed strategic solutions for reporting, data collection and automation of current processes
  • Utilized SharePoint to create sites for information and knowledge sharing as well as for end to end project management of initiatives
  • Established management routines and producing insightful analysis to drive earlier identification and resolution of issues
  • Created business models via MS Visio to assist the LOB in understanding the work stream of all projects in the project portfolio
  • Acted as governing body for the ITST Weekly Portfolio Report -
  • Participated with Enterprise teams to change and improve the ECMS and DSS processes
  • Produced weekly Portfolio Review reports which consisted of project burn rates and financials
  • Leverage the data and insight gathered from our processes to anticipate aggressively to resolve problems
  • Improve inefficiencies that exist in our core processes
  • Performed Data Mapping by assisting manager with determining the goals and state of the project by creating charts and metrics as well as how much progress had been made on the project.

Confidential

Business Support Analyst II

  • Produced daily duplicate report of mortgage loans processed via the pricing engine
  • Periodically produced Crystal Reports and pivot tables for the Exceptions Report Project generated via Excel spreadsheets for management
  • Developed strategic solutions for reporting, data collection and automation of current processes
  • Developed, designed and maintained departmental system documentation and team process improvement procedures
  • Performed UAT on the EDRS (Exception Desk Request System) by entering mortgage loans to enhance the systems capabilities
  • Performed Regression Testing for all rate and product changes to the pricing engine with routine manual testing
  • Executed routine and ad hoc analytical reporting/market analysis via Microsoft Power Point for requests and project management needs
  • SME for the Exceptions Report Project, which included the utilization of Microsoft Power Point to analyze and assess the documentation for problem loans to be presented to senior management
  • Maintained the monthly loan exceptions report with an ongoing evaluation of project activity and reporting on project progress by ensuring the effective preparation and delivery of all project documentation

Confidential

Decision Systems Analyst

  • Designed engine logic to accurately reflect current policy, pricing, and secondary requirements.
  • Worked with external clients and internal clients that included Risk, Compliance, Underwriting, Pricing, Secondary, and Sales to schedule new enhancements and followed the change processes for development and testing of new logic as defined by the Decision Systems Manager.
  • Effectively communicated with Secondary Marketing personnel for any underwriting or pricing changes by any investor and translated XML code to make the corresponding updates to the engine.
  • Produced Daily Pipeline Report, Daily Funded Report, and Funding Comparison.
  • Maintained project tracking mechanism and tracked project statuses for management and audit purposes.
  • Maintained system documentation and team process flow utilizing Visio.
  • Utilized SQL by writing simple queries using rules to execute via programming against the BestEx database while using basic SQL statements
  • Performed Manual and Automation Testing for the validation of the system. Created and Utilized test plans, test cases or test scenarios.
  • Interfaced with systems personnel by participating in JAD sessions to maintain the decision engine (Strategy Manager). Responsible for communicating any changes to the GUI or Strategy Manager program to all affected personnel as well as ensuring the branches have adequate time and training to review any changes, additions or deletions to the program.
  • Effectively communicated with Secondary Marketing, Compliance, Underwriting, Marketing and Pricing & Product to maintain all of the various underwriting and pricing rules.
  • Coordinated the project for the conversion and migration of different decision systems that included requirements analysis and documentation with external clients such as the Experian Credit Reporting Agency
  • Periodically utilized Test Director to complete User Acceptance Testing and System Integration Testing.

Confidential

Change Analyst/Doc. Support Team Leader

  • Responsibilities included, working with several teams per component to develop test scripts and test cases
  • Responsible for Component, System and Regression Testing
  • Developed the Acceptance Test Specifications for initiatives with the Business Requirements Documents
  • Developed the System Test Specifications for initiatives with the System Requirements Specifications
  • Participated in JAD sessions to create Acceptance and System Test Plans as well as test planning and test execution tasks associated with corresponding initiatives
  • Revised test plans, use cases and test specifications resulting from Internal and External Quality Assurance reviews
  • Familiarized with the various SDLC methodologies used in project development
  • Maintained Test Director to ensure that management reports adequately reflected the testing team status
  • Participated in the incident report meetings with any issues that were found and made suggestions on how to repair any problems
  • Responsibilities included the direct management of 5 to 15 associates from all levels of expertise in the database arena
  • Reviews master agreements and other documentation received from the client and or Treasury Management Implementation
  • Worked independently with standard and complex negotiations by using established knowledge of documentation of the Bank’s standards and policies for legal and business issues
TECHNICAL SKILLS

Proficient in the Microsoft Suite of Office Products, Strategy Manager, MKS Source Integrity, Test Tool, Loan Quest, HP Quality Center Test Director, BestEx, Citrix Metaframe, SQL Server, Crystal Reports, Pivot Tables, HTML, Data Analysis, Price-a-Loan, Online Mortgage Application (OMA), Project Management Skills, 10-Key, Lotus Notes, Outlook, LPS, Pricing Engine, Ratesheet Viewer, Visio, Sofia, ECMS Process, DMAIC, SharePoint, Nexus, Clarity, PCM Web, Discovery, Live Meeting

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